/// <summary>
 /// Gets Updated Disposition Code Change
 /// </summary>
 /// <param name="ixnId"></param>
 /// <param name="key"></param>
 /// <param name="code"></param>
 public void UpdateDispositionCodeChange(string ixnId, string key, string code)
 {
     try
     {
         logger.Info("Updating activity log");
         if (ChatIXNCollection.ContainsKey(ixnId))
         {
             if (key.Contains("."))
             {
                 key = key.Substring(key.LastIndexOf("."));
             }
             EventInvite updateData = ChatIXNCollection[ixnId];
             if (updateData != null)
             {
                 if (updateData.Interaction.InteractionUserData.ContainsKey(key))
                 {
                     updateData.Interaction.InteractionUserData[key] = code;
                 }
                 else
                 {
                     updateData.Interaction.InteractionUserData.Add(key, code);
                 }
                 if (CallDurationData.ContainsKey(updateData.Interaction.InteractionId))
                 {
                     TimeSpan ts = System.DateTime.Now.Subtract(CallDurationData[updateData.Interaction.InteractionId]);
                     callDuration = ts.Hours + "Hr " + ts.Minutes + " mins " + ts.Seconds + "secs";
                 }
                 InboundChatInvite.GetInstance().UpdateRecords(eventInvite, SFDCCallType.InboundChat, callDuration, GetChatInteractionContent(updateData.Interaction.InteractionId).Replace('&', ' '));
             }
         }
     }
     catch (Exception generalException)
     {
         this.logger.Error("UpdateDispositionCodeChange : Error at updating disposition code Changed : " + generalException.ToString());
     }
 }
        /// <summary>
        ///  Receives Chat Events
        /// </summary>
        /// <param name="events"></param>
        public void ReceiveChatEvents(IMessage events)
        {
            try
            {
                if (Settings.SFDCOptions.SFDCPopupPages != null)
                {
                    if (events != null)
                    {
                        logger.Info("Agent Chat Event : " + events.Name);
                        switch (events.Id)
                        {
                        case EventInvite.MessageId:
                            eventInvite = (EventInvite)events;
                            if (eventInvite.Interaction.InteractionType == "Inbound")
                            {
                                if (eventInvite.VisibilityMode.ToString() != "Coach" && eventInvite.VisibilityMode.ToString() != "Conference")
                                {
                                    IsConsultReceived = false;
                                    InboundChatInvite.GetInstance().PopupRecords(eventInvite, SFDCCallType.InboundChat);
                                }
                                else
                                {
                                    IsConsultReceived = true;
                                    InboundChatInvite.GetInstance().PopupRecords(eventInvite, SFDCCallType.ConsultChatReceived);
                                }
                            }
                            else if (eventInvite.Interaction.InteractionType == "Consult")
                            {
                                IsConsultReceived = true;
                                InboundChatInvite.GetInstance().PopupRecords(eventInvite, SFDCCallType.ConsultChatReceived);
                            }
                            break;

                        case EventSessionInfo.MessageId:
                            sessionInfo = (EventSessionInfo)events;
                            try
                            {
                                if (LastSessionId != eventInvite.Interaction.InteractionId)
                                {
                                    LastSessionId = eventInvite.Interaction.InteractionId;

                                    if (!ChatIXNCollection.ContainsKey(eventInvite.Interaction.InteractionId))
                                    {
                                        ChatIXNCollection.Add(eventInvite.Interaction.InteractionId, eventInvite);
                                    }

                                    if (!CallDurationData.ContainsKey(eventInvite.Interaction.InteractionId))
                                    {
                                        CallDurationData.Add(eventInvite.Interaction.InteractionId, System.DateTime.Now);
                                    }
                                    ChatSessionConnected.GetInstance().PopupRecords(eventInvite, SFDCCallType.InboundChat);
                                }
                                if (sessionInfo.SessionStatus == SessionStatus.Over)
                                {
                                    if (CallDurationData.ContainsKey(sessionInfo.ChatTranscript.SessionId))
                                    {
                                        TimeSpan ts = System.DateTime.Now.Subtract(CallDurationData[sessionInfo.ChatTranscript.SessionId]);
                                        callDuration = ts.Hours + "Hr " + ts.Minutes + " mins " + ts.Seconds + "secs";
                                        if (!FinishedCallDuration.ContainsKey(sessionInfo.ChatTranscript.SessionId))
                                        {
                                            FinishedCallDuration.Add(sessionInfo.ChatTranscript.SessionId, callDuration);
                                        }
                                        else
                                        {
                                            FinishedCallDuration[sessionInfo.ChatTranscript.SessionId] = callDuration;
                                        }
                                    }
                                    if (IsConsultReceived)
                                    {
                                        ChatSessionEnded.GetInstance().PopupRecords(eventInvite, SFDCCallType.ConsultChatReceived, callDuration, GetChatInteractionContent(sessionInfo.ChatTranscript.SessionId).Replace('&', ' '));
                                    }
                                    else
                                    {
                                        ChatSessionEnded.GetInstance().PopupRecords(eventInvite, SFDCCallType.InboundChat, callDuration, GetChatInteractionContent(sessionInfo.ChatTranscript.SessionId).Replace('&', ' '));
                                    }
                                }
                            }
                            catch (Exception generalException)
                            {
                                this.logger.Error(generalException.ToString());
                            }
                            break;

                        default:
                            logger.Info("Unhandled Event " + events.Name);
                            break;
                        }
                    }
                }
            }
            catch (Exception generalException)
            {
                logger.Error("ReceiveChatEvents : Error occured while receiving Chat events " + generalException.ToString());
            }
        }