/// <summary>
/// 创建新的Tickets
/// </summary>
/// <param name="viewmodel"></param>
/// <returns></returns>
public int Create(TicketCreationModel viewmodel, string Name)
{
int returnValue = -1;
Ticket ticket;
//ticket.TicketId
// Ensure we have a valid viewModel to work with
if (state.IsValid)
{
DateTime now = DateTime.Now;
//string user =this.User.Identity.Name;
ticket = new Ticket()
{
AffectsCustomer = viewmodel.AffectsCustomer,
Category = viewmodel.Category,
CreatedBy = Name,
CreatedDate = now,
CurrentStatus = "Active",
CurrentStatusDate = now,
CurrentStatusSetBy = Name,
Details = viewmodel.Details,
IsHtml = false,
LastUpdateBy = Name,
LastUpdateDate = now,
Priority = viewmodel.Priority,
PublishedToKb = false,
TagList = viewmodel.TagList,
Title = viewmodel.Title,
Type = viewmodel.Type,
Owner = viewmodel.OtherOwner ? viewmodel.Owner : Name
};
DbTickets.Tickets.Add(ticket);
ServiceDeskContext context = new ServiceDeskContext();
DbTickets.SaveChanges();
returnValue = ticket.TicketId;
//return View(viewModel);
}
return returnValue;
}
public ActionResult NewTicket()
{
var settings = db.Settings;
List<SelectListItem> items;
SelectList list;
SelectListItem item;
string name;
name = "Priority";
items = new List<SelectListItem>();
items.Add(new SelectListItem() { Text = name, Value = "", Disabled = true });
foreach (string value in ServiceDeskSettingManager.PrioritiesList)
items.Add(new SelectListItem() { Text = value, Value = value });
list = new SelectList(items, "Value", "Text", null, (string)"", (IEnumerable)(new string[] { "" }) as IEnumerable);
ViewBag.PrioritiesList = list;
name = "Ticket Type";
//items = new List<string>();
//items.Add(name);
//items.AddRange(ServiceDeskSettingManager.TicketTypesList);
//list = new SelectList(items, name, new string[] { name });
items = new List<SelectListItem>();
items.Add(new SelectListItem() { Text = name, Value = "", Disabled = true });
foreach (string value in ServiceDeskSettingManager.TicketTypesList)
items.Add(new SelectListItem() { Text = value, Value = value });
list = new SelectList(items, "Value", "Text", null, (string)"", (IEnumerable)(new string[] { "" }) as IEnumerable);
ViewBag.TicketTypesList = list;
name = "Category";
//items = new List<string>();
//items.Add(name);
//items.AddRange(ServiceDeskSettingManager.CategoriesList);
//list = new SelectList(items, name, new string[] { name });
items = new List<SelectListItem>();
items.Add(new SelectListItem() { Text = name, Value = "", Disabled = true });
foreach (string value in ServiceDeskSettingManager.CategoriesList)
items.Add(new SelectListItem() { Text = value, Value = value });
list = new SelectList(items, "Value", "Text", null, (string)"", (IEnumerable)(new string[] { "" }) as IEnumerable);
ViewBag.CategoriesList = list;
UserManager manager = UserManager.Create();
var users = manager.Users.Where(u => u.UserName != this.User.Identity.Name).Select(u => u.UserName).OrderBy(n => n);
name = "User";
//items = new List<string>();
//items.Add(name);
//items.AddRange(users);
//list = new SelectList(items, name, new string[] { name });
items = new List<SelectListItem>();
items.Add(new SelectListItem() { Text = name, Value = "", Disabled = true });
foreach (string value in users)
items.Add(new SelectListItem() { Text = value, Value = value });
list = new SelectList(items, "Value", "Text", null, (string)"", (IEnumerable)(new string[] { "" }) as IEnumerable);
ViewBag.OwnerList = list;
TicketCreationModel ticket = new TicketCreationModel();
//device.PassCode = Guid.NewGuid().ToString();
return View(ticket);
}
//获取所有Tickets
//定义虚方法，运行时决定是否调用，实现动态绑定（多态）
public virtual TicketCreationModel Get(int id)
{
TicketCreationModel model = new TicketCreationModel();
//IQueryable<Ticket> ticket = DbTickets.Tickets;
return model;
}
public int Create(TicketCreationModel viewmodel)
{
string Name = this.User.Identity.Name;
return ITickets.Create(viewmodel,Name);
}
