private void ProcessRequest(requestType request)
{
Debug.Assert(request != null);
ContextChannelRequestReceivedEventArgs eventArgs = null;
ContextChannelRequest contextChannelRequest = null;
MonitoringChannel mChannel = m_monitoringChannel;
if (!string.IsNullOrEmpty(request.sessionId) &&
mChannel != null &&
mChannel.Id.Equals(request.sessionId, StringComparison.OrdinalIgnoreCase))
{
mChannel.ProcessRequest(request);
}
else
{
if (request.startmonitoringsession != null)
{
m_monitoringChannel = new MonitoringChannel(request.startmonitoringsession.sessionId,
new Uri(request.startmonitoringsession.uri), this);
contextChannelRequest = new MonitoringRequest(request, ContextChannelRequestType.StartMonitoring, m_monitoringChannel);
}
else if (request.terminatemonitoringsession != null)
{
MonitoringChannel monitoringChannel = m_monitoringChannel;
if (monitoringChannel != null &&
String.Equals(request.terminatemonitoringsession.sessionId, monitoringChannel.Id, StringComparison.OrdinalIgnoreCase))
{
contextChannelRequest = new MonitoringRequest(request, ContextChannelRequestType.StopMonitoring, monitoringChannel);
}
}
else
{
//TODO:Log and ignore
}
if (contextChannelRequest != null)
{
eventArgs = new ContextChannelRequestReceivedEventArgs(contextChannelRequest.RequestType, contextChannelRequest);
EventHandler <ContextChannelRequestReceivedEventArgs> eventHandler = this.RequestReceived;
if (eventHandler != null)
{
eventHandler.Invoke(this, eventArgs);
}
}
}
}
internal void ProcessRequest(requestType request)
{
Debug.Assert(request != null);
ContextChannelRequestReceivedEventArgs eventArgs = null;
ContextChannelRequest contextChannelRequest = null;
if (request.bargein != null)
{
contextChannelRequest = new ContextChannelRequest(request,
ContextChannelRequestType.BargeIn,
m_supervisorChannel.InnerChannel);
}
else if (request.whisper != null)
{
contextChannelRequest = new WhisperRequest(request,
m_supervisorChannel.InnerChannel);
}
//else if (request.terminatemonitoringsession != null)
//{
// contextChannelRequest = new ContextChannelRequest(request,
// ContextChannelRequestType.Hold,
// m_innerChannel);
//}
else
{
//TODO:Log and ignore
}
eventArgs = new ContextChannelRequestReceivedEventArgs(contextChannelRequest.RequestType, contextChannelRequest);
EventHandler <ContextChannelRequestReceivedEventArgs> eventHandler = this.RequestReceived;
if (eventHandler != null)
{
eventHandler.Invoke(this, eventArgs);
}
}
private void ProcessRequest(requestType request)
{
Debug.Assert(request != null);
ContextChannelRequestReceivedEventArgs eventArgs = null;
ContextChannelRequest contextChannelRequest = null;
if (request.hold != null)
{
contextChannelRequest = new ContextChannelRequest(request,
ContextChannelRequestType.Hold,
m_innerChannel);
}
else if (request.escalate != null)
{
contextChannelRequest = new EscalateRequest(request,
m_innerChannel);
}
else if (request.retrieve != null)
{
contextChannelRequest = new ContextChannelRequest(request,
ContextChannelRequestType.Retrieve,
m_innerChannel);
}
else
{
//TODO:Log and ignore
}
eventArgs = new ContextChannelRequestReceivedEventArgs(contextChannelRequest.RequestType, contextChannelRequest);
EventHandler <ContextChannelRequestReceivedEventArgs> eventHandler = this.RequestReceived;
if (eventHandler != null)
{
eventHandler.Invoke(this, eventArgs);
}
}
private void ProcessSupervisorControlChannelRequestReceived(object sender, ContextChannelRequestReceivedEventArgs args)
{
_logger.Log("RECEIVED REQUEST: AcdSupervisorSession received the following request: " + args.RequestType);
switch (args.RequestType)
{
case ContextChannelRequestType.StartMonitoring:
MonitoringRequest startMonitoringRequest = args.Request as MonitoringRequest;
Agent agentToMonitor = null;
foreach (Agent agent in _matchMaker.Configuration.Agents)
{
if (SipUriCompare.Equals(agent.SignInAddress, startMonitoringRequest.MonitoringChannel.Uri.ToString()))
{
agentToMonitor = agent;
break;
}
}
if (null == agentToMonitor)
{
_logger.Log("AcdSupervisorSession could not find the agent to monitor.");
args.Request.SendResponse("failure");
return;
}
if (agentToMonitor.IsAllocated == false)
{
_logger.Log(String.Format("AcdSupervisorSession detected that the agent to monitor was deallocated {0}", agentToMonitor.SignInAddress));
args.Request.SendResponse("failure");
return;
}
if (_state == SupervisorSessionState.AgentMonitoring)
{
_monitoringSession.BeginShutDown(sd =>
{
_monitoringSession.EndShutDown(sd);
_monitoringSession = null;
args.Request.SendResponse("Success");
this.UpdateState(SupervisorSessionState.GeneralAgentActivityTracking);
try
{
this.BeginStartMonitoringSession(startMonitoringRequest.MonitoringChannel,
agentToMonitor,
sms =>
{
try
{
this.EndStartMonitoringSession(sms);
args.Request.SendResponse("success");
this.UpdateState(SupervisorSessionState.AgentMonitoring);
return;
}
catch (RealTimeException rtex)
{
_logger.Log("AcdSupervisorSession fails to end start the monitoring session", rtex);
args.Request.SendResponse("failure");
this.UpdateState(SupervisorSessionState.GeneralAgentActivityTracking);
return;
}
},
null);
}
catch (InvalidOperationException ivoex)
{
_logger.Log("AcdSupervisorSession fails to begin start the monitoring session", ivoex);
args.Request.SendResponse("failure");
this.UpdateState(SupervisorSessionState.GeneralAgentActivityTracking);
return;
}
},
null);
return;
}
try
{
this.BeginStartMonitoringSession(startMonitoringRequest.MonitoringChannel,
agentToMonitor,
sms =>
{
try
{
this.EndStartMonitoringSession(sms);
args.Request.SendResponse("success");
lock (_syncRoot)
{
if (_state == SupervisorSessionState.JoiningCustomerSession)
{
this.UpdateState(SupervisorSessionState.AgentMonitoring);
}
}
}
catch (RealTimeException rtex)
{
_logger.Log("AcdSupervisorSession fails to end start the monitoring session", rtex);
args.Request.SendResponse("failure");
this.UpdateState(SupervisorSessionState.GeneralAgentActivityTracking);
}
},
null);
}
catch (InvalidOperationException ivoex)
{
_logger.Log("AcdSupervisorSession fails to begin start the monitoring session", ivoex);
args.Request.SendResponse("failure");
this.UpdateState(SupervisorSessionState.GeneralAgentActivityTracking);
}
break;
case ContextChannelRequestType.StopMonitoring:
if (_state != SupervisorSessionState.AgentMonitoring)
{
_logger.Log("AcdSupervisorSession fails to stop monitoring the session as the supervisorsession is in an invalid state");
args.Request.SendResponse("Failure");
}
else
{
_monitoringSession.BeginShutDown(sd =>
{
_monitoringSession.EndShutDown(sd);
_monitoringSession = null;
args.Request.SendResponse("Success");
this.UpdateState(SupervisorSessionState.GeneralAgentActivityTracking);
},
null);
}
break;
default:
_logger.Log("AcdSupervisorSession received a non-supported command");
args.Request.SendResponse("Failure");
break;
}
}