internal FindAgentAsyncResult(AsyncCallback asyncCallback, Object state, AcdCustomerSession requestor, AcdAgentMatchMaker matchMaker, List <Agent> exclusionList, List <AgentSkill> requestedSkills)
: base(asyncCallback, state)
{
_matchMaker = matchMaker;
_configuration = matchMaker._configuration;
_exclusionList = exclusionList;
_requestedSkills = requestedSkills;
_requestor = requestor;
}
/// <summary>
/// AcdAgentMatchMaker constructs the Automatic Call Distributor match maker
/// </summary>
internal AcdAgentMatchMaker(AcdPlatform platform, AcdAgentMatchMakerConfiguration configuration, ApplicationEndpointSettings endpointSettings, AcdLogger logger)
{
_platform = platform;
_configuration = configuration;
_logger = logger;
_matchMakerState = MatchMakerState.Created;
_pendingAgentRequestQueueItems = new List <PendingAgentMatchRequestQueueItem>();
endpointSettings.AutomaticPresencePublicationEnabled = true;
endpointSettings.Presence.RemotePresenceSubscriptionCategories.Clear();
endpointSettings.Presence.RemotePresenceSubscriptionCategories.Add("state");
//Create the endpoint that will be used by the Agent match maker.
_endpoint = new ApplicationEndpoint(platform.CollaborationPlatform, endpointSettings);
}
/// <summary>
/// Parses the configuration file
/// </summary>
/// <param name="configXMLDoc"></param>
/// <returns>true if the configuration file could be parsed successfully, false otherwise</returns>
internal bool ProcessConfigurationFile(string configXMLDoc)
{
try
{
//Parse the config xml doc into an Xdocument
XDocument configDoc = XDocument.Parse(configXMLDoc);
//Use Linq to XML to get the platform
_configuration = (from platform in configDoc.Descendants("platform")
select new AcdPlatformConfiguration
{
ApplicationUserAgent = platform.Element("applicationUserAgent").Value,
ApplicationUrn = platform.Element("applicationUrn").Value,
PortalConfigurations = (from portal in platform.Element("portals").Descendants("portal")
select new AcdPortalConfiguration
{
Uri = portal.Element("uri").Value,
Token = portal.Element("token").Value,
VoiceXmlEnabled = (portal.Element("voiceXmlEnabled") != null && portal.Element("voiceXmlEnabled").Value.Equals("true")) ? true : false,
VoiceXmlPath = portal.Element("voiceXmlPath") != null ? portal.Element("voiceXmlPath").Value : null,
WelcomeMessage = portal.Element("welcomeMessage").Value,
ContextualWelcomeMessage = portal.Element("contextualWelcomeMessage").Value,
ImBridgingMessage = portal.Element("imBridgingMessage").Value,
ImPleaseHoldMessage = portal.Element("imPleaseHoldMessage").Value,
FinalMessage = portal.Element("finalMessage").Value,
TimeOutNoAgentAvailableMessage = portal.Element("timeOutNoAgentAvailableMessage").Value,
Skills = (from skill in portal.Element("portalSkills").Descendants("portalSkill").Attributes()
select(string) skill.Value).ToList <string>()
}).ToList()
}).First();
//Retrieve the matchmaker configuration
_matchMakerConfiguration =
(from matchMaker in configDoc.Element("platform").Descendants("matchMaker")
select new AcdAgentMatchMakerConfiguration
{
MaxWaitTimeOut = int.Parse(matchMaker.Element("maxWaitTimeOut").Value),
Uri = matchMaker.Element("uri").Value,
AgentDashboardGuid = new Guid(matchMaker.Element("agentDashboardGuid").Value),
SupervisorDashboardGuid = new Guid(matchMaker.Element("supervisorDashboardGuid").Value),
FinalMessageToAgent = matchMaker.Element("agentPrompts").Element("finalMessageToAgent").Value,
OfferToAgentMainPrompt = matchMaker.Element("agentPrompts").Element("mainPrompt").Value,
OfferToAgentNoRecoPrompt = matchMaker.Element("agentPrompts").Element("noRecoPrompt").Value,
OfferToAgentSilencePrompt = matchMaker.Element("agentPrompts").Element("silencePrompt").Value,
MusicOnHoldFilePath = matchMaker.Element("musicOnHoldFilePath").Value,
AgentMatchMakingPrompt = matchMaker.Element("agentMatchMakingPrompt").Value,
FinalMessageToSupervisor = matchMaker.Element("supervisorPrompts").Element("finalMessageToSupervisor").Value,
SupervisorWelcomePrompt = matchMaker.Element("supervisorPrompts").Element("welcomePrompt").Value,
Skills = (from skill in matchMaker.Element("skills").Descendants("skill")
select new Skill()
{
Name = skill.Attribute("name").Value,
MainPrompt = skill.Element("mainPrompt").Value,
NoRecoPrompt = skill.Element("noRecoPrompt").Value,
SilencePrompt = skill.Element("silencePrompt").Value,
RecognizedSkillPrompt = skill.Element("skillRecognizedMainPrompt").Value,
Values = (from skillValue in skill.Descendants("skillValues").Elements()
select skillValue.Value).ToList()
}).ToList(),
}).First();
//add the supervisors.
_matchMakerConfiguration.Supervisors =
(from supervisor in configDoc.Descendants("supervisors").Elements("supervisor")
select new Supervisor()
{
SignInAddress = supervisor.Element("signInAddress").Value,
PublicName = supervisor.Element("publicName").Value,
InstantMessageColor = supervisor.Element("instantMessageColor").Value,
}).ToList();
//Add the agents. This must be done separately from the previous line since we need the skills
//from the matchMakerConfiguration object.
_matchMakerConfiguration.Agents =
(from agent in configDoc.Descendants("agents").Elements("agent")
select new Agent(_logger)
{
PublicName = agent.Element("publicName").Value,
SignInAddress = agent.Element("signInAddress").Value,
SupervisorUri = agent.Element("supervisorUri").Value,
InstantMessageColor = agent.Element("instantMessageColor").Value,
Skills = (from agentSkill in agent.Descendants("agentSkills").Elements()
select new AgentSkill(Skill.FindSkill(agentSkill.Attribute("name").Value,
_matchMakerConfiguration.Skills),
agentSkill.Value)).ToList(),
}).ToList();
//Assign agent to supervisor and vice versa
_matchMakerConfiguration.Agents.ForEach(agent =>
{
_matchMakerConfiguration.Supervisors.ForEach(sup =>
{
if (SipUriCompare.Equals(sup.SignInAddress, agent.SupervisorUri))
{
agent.Supervisor = sup;
sup.Agents.Add(agent);
}
});
});
return(true);
}
catch (Exception ex)
{
_logger.Log("AcdPlatform failed parsing the configuration file", ex);
return(false);
}
}
