/// <summary>
/// Update the custom field values for a ticket. Please note all custom fields for the ticket must be sent through with
/// their values.
/// </summary>
public TicketCustomFields UpdateTicketCustomFields(int ticketId, TicketCustomFields customFields)
{
string apiMethod = String.Format("/Tickets/TicketCustomField/{0}", ticketId);
StringBuilder sb = new StringBuilder();
foreach(TicketCustomFieldGroup group in customFields.FieldGroups)
{
foreach(TicketCustomField field in group.Fields)
{
if(!String.IsNullOrEmpty(sb.ToString()))
{
sb.Append("&");
}
sb.AppendFormat("{0}={1}", field.Name, HttpUtility.UrlEncode((field.FieldContent ?? "")));
}
}
return Connector.ExecutePost<TicketCustomFields>(apiMethod, sb.ToString());
}
public void Setup()
{
_kayakoApiRequest = new Mock<IKayakoApiRequest>();
_ticketController = new TicketController(_kayakoApiRequest.Object);
_responseTicketCollection = new TicketCollection
{
new Ticket()
};
_createTicketRequestRequiredFields = new TicketRequest
{
Subject = "Subject",
FullName = "Fullname",
Email = "*****@*****.**",
Contents = "Contents",
DepartmentId = 1,
TicketStatusId = 2,
TicketPriorityId = 3,
TicketTypeId = 4
};
_createTicketRequiredFieldsParameters = "subject=Subject&fullname=Fullname&[email protected]&contents=Contents&departmentid=1&ticketstatusid=2&ticketpriorityid=3&tickettypeid=4";
_responseTicketCustomFields = new TicketCustomFields
{
FieldGroups = new List<TicketCustomFieldGroup>
{
new TicketCustomFieldGroup
{
Id = 1,
Title = "Title",
Fields = new[]
{
new TicketCustomField
{
Type = TicketCustomFieldType.Text,
Name = "FieldName1",
FieldContent = "content1"
},
new TicketCustomField
{
Type = TicketCustomFieldType.Text,
Name = "FieldName2",
FieldContent = "content2"
}
}
}
}
};
}
public void TicketCustomFieldCollectionDeserialization()
{
var ticketcustomFields = new TicketCustomFields
{
FieldGroups = new List<TicketCustomFieldGroup>
{
new TicketCustomFieldGroup
{
Id = 4,
Title = "Test Ticket",
Fields = new []
{
new TicketCustomField
{
Id = 2,
Type = TicketCustomFieldType.Text,
Name = "ab32ds122",
Title = "Test",
FieldContent = "Test Plaintext Field"
},
new TicketCustomField
{
Id = 3,
Type = TicketCustomFieldType.LinkedSelectFields,
Name = "fd923nds2",
Title = "Linked Select",
FieldContent = "Product > Fusion"
},
new TicketCustomField
{
Id = 4,
Type = TicketCustomFieldType.MultiSelect,
Name = "mcz923nxa",
Title = "Multiple",
FieldContent = "Value1, Value2"
},
new TicketCustomField
{
Id = 5,
Type = TicketCustomFieldType.Date,
Name = "z13nc8923",
Title = "Date",
FieldContent = "05/24/2011"
},
new TicketCustomField
{
Id = 6,
Type = TicketCustomFieldType.File,
FileName = "report.txt",
Name = "mds923nx92",
Title = "File",
FieldContent = "VTFkSlJsUXRNVE01TURvZ1EzVnpkRzl0SUVacFpXeGtjeUJwYmlCVWFXTnJaWFFnVm1sbGQzTUtDbE5YU1VaVUxURXpPVEU2SUZCMVlteHBZeTlRY21sMllYUmxJRlpwYzJsaWFXeHBkSGtnVkc5bloyeGxJR2x1SUZWelpYSXZWWE5sY2lCUGNtZGhibWw2WVhScGIyNGdRM1Z6ZEc5dElFWnBaV3hrSUVkeWIzVndjd29L"
}
}
}
}
};
var expectedTicketCustomFields = XmlDataUtility.ReadFromFile<TicketCustomFields>("TestData/TicketCustomFields.xml");
AssertUtility.ObjectsEqual(expectedTicketCustomFields, ticketcustomFields);
}
