private static int saveOrCancelMenu(Incident incident)
{
Console.Clear();
bool showMenu = true;
int option = 1;
while (showMenu)
{
Console.WriteLine("Confirm incident details:\n");
Console.WriteLine("Incident description: " + incident.Description);
Console.WriteLine("Incident Location: " + incident.Location);
Console.WriteLine("\nUse Up arrow and Down arrow to move, enter/spacebar to select");
if (option == 1)
{
Console.ForegroundColor = ConsoleColor.Red;
Console.Write("* ");
Console.Write("Confirm incident\n");
Console.ResetColor();
}
else
{
Console.Write(" ");
Console.Write("Confirm incident\n");
}
if (option == 2)
{
Console.ForegroundColor = ConsoleColor.Red;
Console.Write("* ");
Console.Write("Cancel incident\n");
Console.ResetColor();
}
else
{
Console.Write(" ");
Console.Write("Cancel incident\n");
}
switch (Console.ReadKey().Key)
{
case ConsoleKey.UpArrow:
if (option != 1)
{
option--;
}
Console.Clear();
break;
case ConsoleKey.DownArrow:
if (option != 2)
{
option++;
}
Console.Clear();
break;
case ConsoleKey.Enter:
case ConsoleKey.Spacebar:
Console.Clear();
switch (option)
{
case 1:
return(1);
case 2:
showMenu = false;
return(-1);
}
break;
default:
Console.WriteLine("\nInvalid key, use Up/Down arrow to move, enter/spacebar to select");
Console.WriteLine("Press any key to continue...");
Console.ReadKey(true);
break;
}
}
return(-1);
}
public static void ViewAssignedIncidentMenu()
{
bool showMenu = true;
int option = 1;
while (showMenu)
{
Console.Clear();
if (incident == null)
{
Console.ForegroundColor = ConsoleColor.Green;
Console.WriteLine("\t*There isn't an incident that is assigned to you at the moment*");
Console.ResetColor();
}
else
{
Console.WriteLine("=================================================================");
Console.WriteLine("=================================================================");
Console.WriteLine("\t Incident Details");
Console.WriteLine();
Console.WriteLine("Incident ID : {0}", incident.IncidentID);
Console.WriteLine("Date issued : {0}", incident.Date_Logged);
Console.WriteLine("Location : {0}", incident.Location);
string status = "";
switch (incident.Status)
{
case (int)IncidentStatus.Open:
status = "Open";
break;
case (int)IncidentStatus.Escalated:
status = "Escalated";
break;
}
Console.WriteLine("Status : {0}", status);
Console.WriteLine("Description : {0}", incident.Description);
Console.WriteLine();
Console.WriteLine("=================================================================");
Console.WriteLine("=================================================================");
}
Console.WriteLine("\nUse Up arrow and Down arrow to move, enter/spacebar to select");
if (option == 1)
{
Console.ForegroundColor = ConsoleColor.Red;
if (incident == null)
{
Console.Write("* ");
Console.Write("\u21B5 Go back\n");
}
else if ((incident != null) && (taskDetail == null))
{
Console.Write("* ");
Console.Write("Accept\n");
}
else if ((incident != null) && (taskDetail != null))
{
Console.Write("* ");
Console.Write("Close incident\n");
}
Console.ResetColor();
}
else
{
if (incident == null)
{
Console.Write(" ");
Console.Write("\u21B5 Go back\n");
}
else if ((incident != null) && (taskDetail == null))
{
Console.Write(" ");
Console.Write("Accept\n");
}
else if ((incident != null) && (taskDetail != null))
{
Console.Write(" ");
Console.Write("Close incident\n");
}
}
if (option == 2)
{
Console.ForegroundColor = ConsoleColor.Red;
if ((incident != null) && (taskDetail == null))
{
Console.Write("* ");
Console.Write("Reject\n");
}
else if ((incident != null) && (taskDetail != null))
{
Console.Write("* ");
Console.Write("\u21B5 Go back\n");
}
Console.ResetColor();
}
else
{
if ((incident != null) && (taskDetail == null))
{
Console.Write(" ");
Console.Write("Reject\n");
}
else if ((incident != null) && (taskDetail != null))
{
Console.Write(" ");
Console.Write("\u21B5 Go back\n");
}
}
if (option == 3)
{
Console.ForegroundColor = ConsoleColor.Red;
if ((incident != null) && (taskDetail == null))
{
Console.Write("* ");
Console.Write("\u21B5 Go back\n");
}
Console.ResetColor();
}
else
{
if ((incident != null) && (taskDetail == null))
{
Console.Write(" ");
Console.Write("\u21B5 Go back\n");
}
}
switch (Console.ReadKey().Key)
{
case ConsoleKey.UpArrow:
if (option != 1)
{
option--;
}
break;
case ConsoleKey.DownArrow:
if (incident == null)
{
}
else if ((incident != null) && (taskDetail == null))
{
if (option != 3)
{
option++;
}
}
else if ((incident != null) && (taskDetail != null))
{
if (option != 2)
{
option++;
}
}
break;
case ConsoleKey.Enter:
case ConsoleKey.Spacebar:
Console.Clear();
switch (option)
{
case 1:
if (incident == null)
{
showMenu = false;
}
else if ((incident != null) && (taskDetail == null))
{
//Accepting a task
if (Database.Instance.AcceptRejectCloseATask((int)IncidentStatus.Accepted, "", incident.IncidentID))
{
incident = Database.Instance.GetAssignedIncidentToTech();
taskDetail = Database.Instance.GetTaskDetail(incident.IncidentID, Authenticate.Instance.User.User_ID);
Console.Clear();
Console.ForegroundColor = ConsoleColor.Green;
Console.WriteLine("\nTask has been accepted successfully...");
Console.WriteLine("\nPress any key to continue...");
Console.ResetColor();
Console.ReadKey(true);
}
else
{
Console.Clear();
Console.ForegroundColor = ConsoleColor.Red;
Console.WriteLine("\nTask failed to be accepted, try again later");
Console.WriteLine("\nPress any key to continue...");
Console.ResetColor();
Console.ReadKey(true);
}
}
else if ((incident != null) && (taskDetail != null))
{
//Closing a task
if (Database.Instance.AcceptRejectCloseATask((int)IncidentStatus.Closed, "", incident.IncidentID))
{
incident = Database.Instance.GetAssignedIncidentToTech();
if (incident == null)
{
taskDetail = null;
}
Console.Clear();
Console.ForegroundColor = ConsoleColor.Green;
Console.WriteLine("\nTask has been closed successfully...");
Console.WriteLine("\nPress any key to continue...");
Console.ResetColor();
Console.ReadKey(true);
}
else
{
Console.Clear();
Console.ForegroundColor = ConsoleColor.Red;
Console.WriteLine("\nTask failed to close, try again later");
Console.WriteLine("\nPress any key to continue...");
Console.ResetColor();
Console.ReadKey(true);
}
}
break;
case 2:
if ((incident != null) && (taskDetail == null))
{
//Reject a task
Console.Clear();
Console.WriteLine("Please enter your reason for rejecting the task: ");
string reason = Console.ReadLine();
while (String.IsNullOrEmpty(reason) || String.IsNullOrWhiteSpace(reason))
{
Console.Clear();
Console.ForegroundColor = ConsoleColor.Red;
Console.WriteLine("Invalid reason. Reason can not be empty\n");
Console.ResetColor();
Console.WriteLine("Please enter your reason for rejecting the task: ");
reason = Console.ReadLine();
}
if (Database.Instance.AcceptRejectCloseATask((int)IncidentStatus.Rejected, reason, incident.IncidentID))
{
incident = Database.Instance.GetAssignedIncidentToTech();
if (incident == null)
{
taskDetail = null;
}
Console.ReadKey(true);
Console.Clear();
Console.ForegroundColor = ConsoleColor.Green;
Console.WriteLine("\nTask has been rejected successfully...");
Console.WriteLine("\nPress any key to continue...");
Console.ResetColor();
Console.ReadKey(true);
}
else
{
Console.ReadKey(true);
Console.Clear();
Console.ForegroundColor = ConsoleColor.Red;
Console.WriteLine("\nTask failed to be accepted, try again later");
Console.WriteLine("\nPress any key to continue...");
Console.ResetColor();
Console.ReadKey(true);
}
showMenu = false;
}
else if ((incident != null) && (taskDetail != null))
{
showMenu = false;
}
break;
case 3:
//The option to exit the tab
showMenu = false;
break;
}
break;
default:
Console.WriteLine("\nInvalid key, use Up/Down arrow to move, enter/spacebar to select");
Console.WriteLine("Press any key to continue...");
Console.ReadKey(true);
break;
}
}
}
public static Boolean LogIncident()//A method that allows the user to Report their incidents
{
//The user is prompted to log the incident which requires them to enter the decrtion and the location of the incident
Console.WriteLine("**********************************************\n");
Console.WriteLine("Enter incident description: ");
string incidentDescription = Console.ReadLine();
while (string.IsNullOrEmpty(incidentDescription) || string.IsNullOrWhiteSpace(incidentDescription) || !Validators.isValidInputString(incidentDescription))
{
Console.WriteLine("Invalid! Please enter valid description: ");
incidentDescription = Console.ReadLine();
}
Console.Clear();
Console.WriteLine("Enter incident location: ");
Console.WriteLine("i.e. Gijima Midrand, Gazelle Close, Floor 2, room: Siyabonga");
string incidentLocation = Console.ReadLine();
while (string.IsNullOrEmpty(incidentLocation) || string.IsNullOrWhiteSpace(incidentLocation) || !Validators.isValidInputLocString(incidentDescription))
{
Console.WriteLine("Invalid! Please enter valid location: ");
Console.WriteLine("i.e. Gijima Midrand, Gazelle Close, Floor 2, room: Siyabonga");
incidentLocation = Console.ReadLine();
}
DateTime date = DateTime.Now;
//The input that will be saved in the database
Incident incident = new Incident(0, incidentLocation, incidentDescription, date, 0, Authenticate.Instance.User, null);
if (saveOrCancelMenu(incident) > 0)
{
if (Database.Instance.LogIncident(incident))
{
Console.ForegroundColor = ConsoleColor.Green;
Console.WriteLine("Incident Successfully\n");
Console.ForegroundColor = ConsoleColor.White;
Console.WriteLine("Press any key to continue...");
Console.ReadKey(true);
/// Set timer for escalation
IncidentSystem.Instance.setTimerForEscalation(Database.Instance.GetIncidentID(incident), false);
}
}
else
{
Console.ForegroundColor = ConsoleColor.Red;
Console.WriteLine("Incident cancelled\n");
Console.ForegroundColor = ConsoleColor.White;
Console.WriteLine("Press any key to continue...");
Console.ReadKey(true);
}
Console.WriteLine("Press any key to continue...");
Console.Clear();
// if (Database.Instance.LogIncident(incident)) {
// Console.ForegroundColor = ConsoleColor.Green;
// Console.WriteLine("Incident Successfully logged!");
// Console.WriteLine("\nPress any key to continue...");
// Console.ForegroundColor = ConsoleColor.White;
// /// Set timer for escalation
// IncidentSystem.Instance.setTimerForEscalation(Database.Instance.GetIncidentID(incident), false);
// } else {
// Console.ForegroundColor = ConsoleColor.Red;
// Console.WriteLine("An error has occured! Please contact administrator");
// Console.WriteLine("\nPress any key to continue...");
// Console.ForegroundColor = ConsoleColor.White;
// }
Console.ReadKey(true);
return(true);
}
