/// <summary>
/// Funcion para insertar un nuevo elemento en la tabla historial
/// </summary>
/// <param name="customerLocation">Ubicacion del solicitante</param>
/// <param name="employeeName">Nombre del solicitante</param>
/// <param name="ticketRecord">Nuevo objeto para ser insertado en la base de datos </param>
/// <param name="ticketId">Id del ticket a actualizar</param>
/// <param name="customerEmail">Correo del solicitante</param>
/// <param name="customerExt">Extension del solicitante</param>
/// <param name="customerPhone">Telefono del solicitante</param>
/// <param name="customerArea">Area del solicitante</param>
/// <returns>Success booleano</returns>
public TicketRegisterResult UpdateTicket(long ticketId, string customerEmail, int customerExt,
string customerPhone, string customerArea,
string customerLocation, string employeeName, TK_DT_RECORDS ticketRecord)
{
var result = new TicketRegisterResult();
using (var db = new dbGoldenTicket())
{
if (!ticketRecord.TK_BT_EMPLOYEES_ID.IsNullOrWhiteSpace())
{
var employee = new TK_BT_EMPLOYEES
{
TK_BT_EMPLOYEES_ID = ticketRecord.TK_BT_EMPLOYEES_ID,
FULLNAME = employeeName
};
var employeeAux = new EmployeeRegister();
employeeAux.UpdateEmployee(employee);
}
// Actualizo la informacion de la tabla ticket
var ticket = (
from tblTicket in db.TK_HD_TICKETS
where tblTicket.TK_HD_TICKETS_ID == ticketId
select tblTicket
).SingleOrDefault();
if (ticket != null)
{
ticket.CUSTOMER_EMAIL = customerEmail;
ticket.CUSTOMER_EXTENSION = customerExt;
ticket.CUSTOMER_AREA = customerArea;
ticket.CUSTOMER_PHONE = customerPhone;
ticket.CUSTOMER_LOCATION = customerLocation;
db.SaveChanges();
result.CustomerEmail = ticket.CUSTOMER_EMAIL;
result.CustomerFullName = ticket.CUSTOMER_FULLNAME;
result.FolioNewTicket = ticket.FOLIO;
result.Content = ticket.CONTENT;
result.Title = ticket.TITLE;
result.IdNewTicket = ticket.TK_HD_TICKETS_ID;
ticketRecord.TK_DT_RECORDS_ID = GenerateRecordId(ticketRecord.TK_HD_TICKETS_ID);
db.TK_DT_RECORDS.Add(ticketRecord);
result.Status = ticketRecord.TK_CT_STATUS_ID;
result.Employee = ticketRecord.TK_BT_EMPLOYEES_ID;
result.Note = ticketRecord.NOTE;
db.SaveChanges();
}
result.Success = true;
result.Message = "op_exitosa";
}
return(result);
}
/// <summary>
/// Agrega un nuevo registro en el historial de un ticket
/// </summary>
/// <param name="ticketRecord">Objeto con la informacion a agregar en el historial del ticket</param>
/// <returns>TicketRegisterResult con la secuencia del nuevo registro</returns>
public TicketRegisterResult UpdateRecord(TK_DT_RECORDS ticketRecord)
{
var result = new TicketRegisterResult();
using (var db = new dbGoldenTicket())
{
ticketRecord.TK_DT_RECORDS_ID = GenerateRecordId(ticketRecord.TK_HD_TICKETS_ID);
db.TK_DT_RECORDS.Add(ticketRecord);
db.SaveChanges();
result.SequenceNewTicket = ticketRecord.TK_DT_RECORDS_ID;
result.Success = true;
result.Message = "op_exitosa";
}
return(result);
}
/// <summary>
/// Funcion que dados los datos de un ticket se crea un nuevo elemento
/// y su inicio en el historial
/// </summary>
/// <param name="ticketRecord">Objeto con los datos para el historial del ticket</param>
/// <param name="ticket">objeto con los datos del ticket para su creacion </param>
/// <returns>TicketRegisterResult con el folio y id del ticket nuevo</returns>
public TicketRegisterResult CreateNewTicket(TK_HD_TICKETS ticket, TK_DT_RECORDS ticketRecord)
{
var result = new TicketRegisterResult();
using (var db = new dbGoldenTicket())
{
db.TK_HD_TICKETS.Add(ticket);
ticketRecord.TK_HD_TICKETS_ID = ticket.TK_HD_TICKETS_ID;
ticketRecord.TK_DT_RECORDS_ID = GenerateRecordId(ticketRecord.TK_HD_TICKETS_ID);
db.TK_DT_RECORDS.Add(ticketRecord);
db.SaveChanges();
result.FolioNewTicket = ticket.FOLIO;
result.IdNewTicket = ticket.TK_HD_TICKETS_ID;
result.Success = true;
result.Message = "op_exitosa";
}
return(result);
}