public FreshdeskContactDto GetContact(long contactId)
{
string responseBody = String.Empty;
FreshdeskContactDto contact = null;
HttpWebRequest request = FreshdeskHttpClient.GetRequestMessage("GET",
$"/api/v2/contacts/{contactId}");
try
{
responseBody = GetRequest(request);
if (!string.IsNullOrEmpty(responseBody))
{
contact = JsonConvert.DeserializeObject <FreshdeskContactDto>(responseBody);
}
}
catch (Exception ex)
{
Console.WriteLine(ex.Message);
}
return(contact);
}
public async Task <IEnumerable <AgentDto> > GetAgents2()
{
IEnumerable <AgentDto> agentDtos = new List <AgentDto>();
HttpRequestMessage request = FreshdeskHttpClient.GetRequestMessage(HttpMethod.Get,
$"/api/v2/agents?per_page=100");
try
{
var response = await _freshdeskClient.SendAsync(request, HttpCompletionOption.ResponseHeadersRead)
.ConfigureAwait(true);
if (response.IsSuccessStatusCode)
{
var content = await response.Content.ReadAsStringAsync();
try
{
IEnumerable <AgentDto> approvalSummaryJira = JsonConvert.DeserializeObject <IEnumerable <AgentDto> >(content);
return(approvalSummaryJira);
}
catch (Exception)
{
//Debug.WriteLine(ex.Message);
}
}
}
catch (Exception ex)
{
Console.WriteLine(ex.Message);
}
return(agentDtos);
}
public IEnumerable <FreshdeskTicket> GetTickets()
{
string responseBody = String.Empty;
List <FreshdeskTicket> tickets = new List <FreshdeskTicket>();
int page = 1;
bool Execute()
{
HttpWebRequest request = FreshdeskHttpClient.GetRequestMessage("GET",
$"/api/v2/tickets?updated_since={ticketLastSyncDate}&include=stats,description&per_page=100&page={page}&order_by=updated_at&order_type=asc");
try
{
responseBody = GetRequest(request);
if (!string.IsNullOrEmpty(responseBody))
{
var agentss = JsonConvert.DeserializeObject <IEnumerable <FreshdeskTicket> >(responseBody);
if (agentss.ToList().Count > 0)
{
tickets.AddRange(agentss);
return(true);
}
else
{
return(false);
}
}
else
{
return(false);
}
}
catch (Exception ex)
{
Console.WriteLine(ex.Message);
return(false);
}
}
for (int i = 0; i < 10000000; i++)
{
if (!Execute())
{
break;
}
page++;
}
return(from r in tickets
where r.Status == 4 || r.Status == 5
select r);
}
public IEnumerable <FreshdeskContactDto> GetContacts()
{
string responseBody = String.Empty;
List <FreshdeskContactDto> contacts = new List <FreshdeskContactDto>();
int page = 1;
bool Execute()
{
HttpWebRequest request = FreshdeskHttpClient.GetRequestMessage("GET",
$"/api/v2/contacts?per_page=100&page={page}&_updated_since={contactLastSyncDate}");
try
{
responseBody = GetRequest(request);
if (!string.IsNullOrEmpty(responseBody))
{
var agentss = JsonConvert.DeserializeObject <IEnumerable <FreshdeskContactDto> >(responseBody);
if (agentss.ToList().Count > 0)
{
contacts.AddRange(agentss);
return(true);
}
else
{
return(false);
}
}
else
{
return(false);
}
}
catch (Exception ex)
{
Console.WriteLine(ex.Message);
return(false);
}
}
for (int i = 0; i < 10000000; i++)
{
if (!Execute())
{
break;
}
page++;
}
return(contacts);
}
public FreshdeskAccounts GetCompanies()
{
string responseBody = String.Empty;
FreshdeskAccounts accounts = new FreshdeskAccounts();
FreshdeskAccounts accountsCollection = new FreshdeskAccounts();
int page = 1;
string dateFilter = $"\"created_at:>%27{accountlastSyncDateString}%27\"";
void Execute()
{
HttpWebRequest request = FreshdeskHttpClient.GetRequestMessage("GET",
$"/api/v2/search/companies?page={page}&query={dateFilter}");
responseBody = GetRequest(request);
if (!string.IsNullOrEmpty(responseBody))
{
if (page == 1)
{
accountsCollection = JsonConvert.DeserializeObject <FreshdeskAccounts>(responseBody);
}
else
{
accounts = JsonConvert.DeserializeObject <FreshdeskAccounts>(responseBody);
if (accounts.Results.Count > 0)
{
accountsCollection.Results.AddRange(accounts.Results);
}
}
}
}
try
{
Execute();
decimal noOfPages = Math.Ceiling(((decimal)accountsCollection.Total / (decimal)accountsCollection.Results.Count));
for (int i = 1; i < noOfPages; i++)
{
++page;
Execute();
}
return(accountsCollection);
}
catch (Exception ex)
{
Console.WriteLine(ex.Message);
}
return(accountsCollection);
}
public FreshdeskRepository()
{
var appSettings = ConfigurationManager.AppSettings;
accountlastSyncDateString = appSettings["AccountLastSyncDate"];
accountlastSyncDateString = DateTime.Parse(accountlastSyncDateString)
.ToString("yyyy'-'MM'-'dd");
contactLastSyncDate = appSettings["ContactLastSyncDate"];
ticketLastSyncDate = appSettings["TicketLastSyncDate"];
agentLastSyncDate = appSettings["AgentLastSyncDate"];
_freshdeskClient = FreshdeskHttpClient.GetClient();
}
public FreshdeskContactDto CreateContact(FreshdeskContactForCreation freshdeskContactForCreation)
{
FreshdeskContactDto freshdeskContactDto = null;
string responseBody = String.Empty;
HttpWebRequest request = FreshdeskHttpClient.GetRequestMessage("POST",
$"/api/v2/contacts");
string data = JsonConvert.SerializeObject(freshdeskContactForCreation);
byte[] byteArray = Encoding.UTF8.GetBytes(data);
// Set the ContentLength property of the WebRequest.
request.ContentLength = byteArray.Length;
responseBody = WriteRequest(request, byteArray);
freshdeskContactDto = JsonConvert.DeserializeObject <FreshdeskContactDto>(responseBody);
return(freshdeskContactDto);
}