/// <summary>
/// 发送投诉邮件通知
/// </summary>
/// <param name="complainSysNo">投诉单号</param>
public void SendMain(int complainSysNo)
{
var info = GetInfo(complainSysNo);
//更新操作人
info.ProcessInfo.OperatorSysNo = ServiceContext.Current.UserSysNo;
m_da.UpdateCompainOperatorUser(info.ProcessInfo);
//发送邮件
KeyValueVariables vars = new KeyValueVariables();
vars.Add("Title", info.ComplaintCotentInfo.Subject);
vars.Add("SysNo", info.ComplaintCotentInfo.SysNo);
vars.Add("Content", info.ProcessInfo.ReplyContent.Replace(Environment.NewLine, "<BR/>"));
CustomerInfo customerInfo = null;
if (info.ComplaintCotentInfo.CustomerSysNo.HasValue)
{
customerInfo = ExternalDomainBroker.GetCustomerInfo(info.ComplaintCotentInfo.CustomerSysNo.Value);
}
if (customerInfo != null)
{
ExternalDomainBroker.SendExternalEmail(customerInfo.BasicInfo.Email, "SO_ReplyComplainEmail", vars, customerInfo.BasicInfo.FavoriteLanguageCode);
}
//写入日志
AddHistory(info, ReplyOperatorType.SendMain);
}
//添加投诉
/// <summary>
/// 添加投诉
/// </summary>
/// <param name="info">请求的实体</param>
public virtual SOComplaintInfo Create(SOComplaintCotentInfo info)
{
if (info.Subject != null)
{
info.Subject = info.Subject.Trim();
}
SOInfo soEntity = null;
if (info.SOSysNo.HasValue)
{
soEntity = ObjectFactory <SOProcessor> .Instance.GetSOBySOSysNo(info.SOSysNo.Value);
if (null == soEntity)
{
BizExceptionHelper.Throw("SO_SOIsNotExist");
}
info.CustomerSysNo = soEntity.BaseInfo.CustomerSysNo;
//如果传入的邮箱和电话都是空的，需要获取用户邮箱和电话
if (string.IsNullOrEmpty(info.CustomerPhone) && string.IsNullOrEmpty(info.CustomerEmail))
{
CustomerInfo customerInfo = ExternalDomainBroker.GetCustomerInfo(info.CustomerSysNo.Value);
info.CustomerEmail = customerInfo.BasicInfo.Email;
info.CustomerPhone = customerInfo.BasicInfo.Phone;
}
}
if (string.IsNullOrEmpty(info.ComplainSourceType))
{
info.ComplainSourceType = AppSettingHelper.ComplainSourceTypeDefault;
}
object oldComplainID = null;
SOComplaintInfo soComplaintInfo = new SOComplaintInfo();
soComplaintInfo.ComplaintCotentInfo = info;
if (ObjectFactory <ISOComplainDA> .Instance.IsSameCaseExist(info, ref oldComplainID))
{
soComplaintInfo.ProcessInfo.Status = SOComplainStatus.Abandoned;
soComplaintInfo.ProcessInfo.ComplainNote = ResourceHelper.Get("SO_Complain_SameOrder", oldComplainID);
}
if (!string.IsNullOrEmpty(soComplaintInfo.ComplaintCotentInfo.ComplainContent))
{
soComplaintInfo.ComplaintCotentInfo.ComplainContent = ResourceHelper.Get("SO_Complain_ContentFormat"
, DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss")) + "\r\n"
+ soComplaintInfo.ComplaintCotentInfo.ComplainContent;
}
soComplaintInfo.ComplaintCotentInfo.ComplainTime = DateTime.Now;
m_da.InsertComplainMaster(soComplaintInfo);
AddHistory(soComplaintInfo, ReplyOperatorType.Add);
return(soComplaintInfo);
}
/// <summary>
/// 如果是新客户的第一张订单，为推荐人增加经验值
/// </summary>
/// <param name="soInfo">订单</param>
/// <param name="customerInfo">订单客户</param>
public void AddExperienceByRecommend(SOInfo soInfo)
{
SOBaseInfo soBaseInfo = soInfo.BaseInfo;
ECCentral.BizEntity.Customer.CustomerBasicInfo customerInfo = ExternalDomainBroker.GetCustomerInfo(soBaseInfo.CustomerSysNo.Value).BasicInfo;
string companyCode = soInfo.CompanyCode;
// 对象为空
if (customerInfo == null || soInfo == null)
{
return;
}
// 该客户没有推荐人
if (!customerInfo.RecommendedByCustomerSysNo.HasValue || customerInfo.RecommendedByCustomerSysNo.Value == 0)
{
return;
}
// 判断订单是否是该客户的第一张成功出库的订单
if (!SODA.IsFirstSO(soInfo.SysNo.Value, soBaseInfo.CustomerSysNo.Value))
{
return;
}
// 获取推荐人信息
ECCentral.BizEntity.Customer.CustomerBasicInfo rmdCustomerInfo = ExternalDomainBroker.GetCustomerInfo(customerInfo.RecommendedByCustomerSysNo.Value).BasicInfo;
// 没有相应的推荐人信息
if (rmdCustomerInfo == null)
{
return;
}
// 推荐人不能是客户自己
if (customerInfo.CustomerSysNo == rmdCustomerInfo.CustomerSysNo)
{
return;
}
// 如果推荐人被禁用，不对其增加经验值
if (rmdCustomerInfo.Status.Value == BizEntity.Customer.CustomerStatus.InValid)
{
return;
}
// 订单金额
decimal soAmount = soBaseInfo.CashPay + soBaseInfo.PayPrice.Value + soBaseInfo.ShipPrice.Value + soBaseInfo.PremiumAmount.Value + soBaseInfo.PromotionAmount.Value;
// 推荐人经验值的增加数量为订单金额的10%
decimal rate = AppSettingHelper.RecommendExperienceRatio;
decimal addExperience = decimal.Round(soAmount * rate, 0); // 应该增加的经验值，4舍5入到整数
// 如果增加值<1,
if (addExperience > 0)
{
string logMemo = string.Format("SO#{0}:引荐新用户，首次购物成功，加经验值。", soInfo.SysNo);
ExternalDomainBroker.AdjustCustomerExperience(rmdCustomerInfo.CustomerSysNo.Value, addExperience, BizEntity.Customer.ExperienceLogType.Recommend, logMemo);
ObjectFactory <SOSendMessageProcessor> .Instance.RecommendCustomerAddExperienceSendMail(rmdCustomerInfo, customerInfo.CustomerID, addExperience);
}
}
private ECCentral.BizEntity.Customer.CustomerBasicInfo GetCustomerBaseInfo(int customerSysNo)
{
return(ExternalDomainBroker.GetCustomerInfo(customerSysNo).BasicInfo);
}
