// this will create a ticket specifically for appointments and will skip the rest of the questions
// also writes to csv file if logging is enabled
private void SendAppointment(string prob)
{
if (EmailLogging == true)
{
int result = SendTicket(StudentIDPage.StudentID, prob, prob, true); // send in otrs ticket
if (result < 0)
{
return; // Don't write to file if attempt to send emails.. this will prevent duplicates and keep the summary page open
}
}
if (Logging == true && _writer != null)
{
//write to csv file
addToCurrent(StudentIDPage.StudentID);
addToCurrent("Appointment");
addToCurrent(AppointmentProbPage.Problem);
writeLine();
}
//let customer know they can sit down
MessageWindow mw = new MessageWindow("Thank you, please take a seat at a table and someone will help you shortly.", 4.0);
mw.ShowDialog();
//get back to first state
Reset();
}
//automatically starts the day when the timer is hit
private void AutoStartLog(object sender, EventArgs e) {
startDayTimer.IsEnabled = false; // stop timer
// start the log and display message
// if it is Monday then we create a new log for the week.
//we make the name of the log being the date in the MM-dd-yyyy format
if (DateTime.Today.DayOfWeek != DayOfWeek.Saturday && DateTime.Today.DayOfWeek != DayOfWeek.Sunday) { // don't start logs on saturday/sunday
if (DateTime.Now.DayOfWeek == DayOfWeek.Monday)
{
CreateLog("Week_of_" + DateTime.Now.ToString("MM-dd-yyyy"), FileMode.Create); // creates a new .csv file for the week
}
StartLog(); // enable Logging & EmailLogging
MessageWindow mw = new MessageWindow("Start New day \n" + DateTime.Now.ToString("MM-dd-yyyy"), 3.0);
mw.Show();
}
startDayTimer.Interval = TimeUntilNextTimer(startTime); // update time to next day at 7:30 am
startDayTimer.IsEnabled = true;
}
//automatically ends the log
private void AutoEndLog(object sender, EventArgs e) {
endDayTimer.IsEnabled = false; // stop timer
// end the log and display message
if (null != _writer) {
EndLog();
if (DateTime.Now.DayOfWeek == DayOfWeek.Friday)
{
FinishLog(); // write final stats to weekly file if end of day on Friday
}
MessageWindow mw = new MessageWindow("End day \n" + DateTime.Now.ToString("MM-dd-yyyy"), 3.0);
mw.Show();
}
endDayTimer.Interval = TimeUntilNextTimer(endTime); // update time to next day at 5:00 pm
endDayTimer.IsEnabled = true;
}
// User submits their info and it gets written to the csv file and sent to OTRS if enabled
private void _summary_page_PageFinished(object sender, EventArgs e)
{
/// Removed rental and Device
if (EmailLogging == true)
{ // don't send tickets that are rentals (ramsay creates one)
int result = SendTicket(StudentIDPage.StudentID, ProblemPage.Problem, ProblemPage.Description, false); // send in otrs ticket
if (result < 0)
{
return; // Don't write to file if attempt to send emails.. this will prevent duplicates and keep the summary page open
}
}
if (Logging == true && _writer != null)
{
//write to csv file
addToCurrent(StudentIDPage.StudentID);
addToCurrent(ProblemPage.Problem);
addToCurrent(ProblemPage.Description);
writeLine();
}
//let customer know they can sit down
MessageWindow mw = new MessageWindow("Thank you, please take a seat at a table and someone will help you shortly.", 4.0);
mw.ShowDialog();
//get back to first state
Reset();
}
