/// <summary>
/// Event handler for when a problem radio button has been checked and the problem does not require a description.
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void RadioButton_Click_NoTextboxFocus(object sender, RoutedEventArgs e)
{
//Set the problem to the text of the radio buttton
if (Cougtech_CustomerLogger.Problem_SelectionChanged(((RadioButton)sender).Content.ToString()))
{
//If successfull
SubmitButton.IsEnabled = true; //Enable the "Next" button
requiredLabel.Visibility = Visibility.Hidden; //Hide the red asterisk
DescriptionTextBox.Visibility = Visibility.Hidden; //Hide the textbox
}
else
{
MessageBox.Show("The ticketing system has not been initialized correctly./nPlease re-enter your student ID", "System Error");
}
}
/// <summary>
/// Event handler for text changing within the textbox.
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void DescriptionTextBox_TextChanged(object sender, TextChangedEventArgs e)
{
//Set the ticket description
if (Cougtech_CustomerLogger.Description_TextChanged(DescriptionTextBox.Text))
{
//If successful
if ((DescriptionTextBox.Text == m_sDefaultTextBox) || string.IsNullOrWhiteSpace(DescriptionTextBox.Text)) //If the default description is present, or there is no content within the text box
{
SubmitButton.IsEnabled = false; //Disable the submit button
}
else //Else
{
SubmitButton.IsEnabled = true; //Enable the submit button
}
}
else
{
MessageBox.Show("The ticketing system has not been initialized correctly./nPlease re-enter your student ID", "System Error");
}
}
/// <summary>
/// Event handler for when the textbox text changes.
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void StudentNumberTextBox_TextChanged(object sender, TextChangedEventArgs e)
{
//Call the control layer's handler for this event and read the return code
string sCode = Cougtech_CustomerLogger.Nid_TextChanged(StudentNumberTextBox.Text);
//Now set the functionality of the next button depending on the return code
switch (sCode)
{
case "WI": //Standard walk-in ticket
//Color the submit button white and display ""Next"
m_bIsAdmin = m_bIsQuickPick = false;
Set_SubmitButton_Enabled();
break;
case "QP": //Quick-pick ticket
//Color the submit button green and display "Quick-Code"
m_bIsAdmin = false;
m_bIsQuickPick = true;
Set_SubmitButton_QuickPick();
break;
case "Admin": //The user is accessing the admin page
//Color the submit button crimson and display "Admin"
m_bIsAdmin = true;
m_bIsQuickPick = false;
Set_SubmitButton_Admin();
break;
default: //No return code was given. The data within the textbox is invalid
//Color the submit button gray and disable
m_bIsAdmin = m_bIsQuickPick = false;
Set_SubmitButton_Disabled();
break;
}
}
/// <summary>
/// Event handler for when each customer logger page is finished.
/// </summary>
/// <param name="sender">Not used.</param>
/// <param name="e">Not used.</param>
private void PageFinished(object sender, EventArgs e)
{
if (ContentFrame.Content == StudentIDPage) //At the student ID page
{
if (StudentIDPage.IsAdmin) //If the user is accessing the admin page
{
AdminWindow_Login(); //Launch the admin window login process
RemoveBackHistory(); //Remove all back history
}
else
{
//Create new ticket for new customer
Cougtech_CustomerLogger.CreateCustomerTicket(StudentIDPage.Nid);
if (StudentIDPage.IsQuickPick) //Else if the issue is a quick-pick
{
//Populate the summary page and navigate to it
SummaryPage.SetText(false, Cougtech_CustomerLogger.CustomerTicket.CustomerName, Cougtech_CustomerLogger.CustomerTicket.Nid,
Cougtech_CustomerLogger.CustomerTicket.Problem, Cougtech_CustomerLogger.CustomerTicket.Description);
ContentFrame.Navigate(SummaryPage);
SummaryPage.StartTimer(); //Start summary page timer
}
else //Else
{
AppointmentPage.Set_text(Cougtech_CustomerLogger.CustomerTicket.CustomerName);
ContentFrame.Navigate(AppointmentPage); //Navigate to the the appointment page
}
}
}
else if (ContentFrame.Content == AppointmentPage) //At the appointment page
{
if (Cougtech_CustomerLogger.CustomerTicket.IsAppointment) //If the customer has an appointment
{
ContentFrame.Navigate(AppointmentProblemPage); //Navigate to the appointment problem page
}
else //Else
{
ContentFrame.Navigate(ProblemPage); //Navigate to the standard problem page
}
}
else if (ContentFrame.Content == ProblemPage) //At the problem page
{
//Populate the summary page and navigate to it
SummaryPage.SetText(false, Cougtech_CustomerLogger.CustomerTicket.CustomerName, Cougtech_CustomerLogger.CustomerTicket.Nid,
Cougtech_CustomerLogger.CustomerTicket.Problem, Cougtech_CustomerLogger.CustomerTicket.Description);
SummaryPage.StartTimer();
ContentFrame.Navigate(SummaryPage);
}
else if (ContentFrame.Content == AppointmentProblemPage) //At the appointment problem page
{
//Populate the summary page and navigate to it
SummaryPage.SetText(true, Cougtech_CustomerLogger.CustomerTicket.CustomerName, Cougtech_CustomerLogger.CustomerTicket.Nid,
Cougtech_CustomerLogger.CustomerTicket.Problem, Cougtech_CustomerLogger.CustomerTicket.Description);
SummaryPage.StartTimer();
ContentFrame.Navigate(SummaryPage);
}
else if (ContentFrame.Content == SummaryPage)
{
//Submit the customer ticket then return to the student ID page
Cougtech_CustomerLogger.SubmitTicket();
ContentFrame.Navigate(StudentIDPage);
}
}
/// <summary>
///
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void TicketLogging_En_Check_Checked(object sender, RoutedEventArgs e)
{
TicketSubmission_Email_En = Cougtech_CustomerLogger.TicketLogging_Checked();
}
