public static async Task SubmitCaseDeflection(IDialogContext context, CaseDetail caseDetail, Contact contact)
{
try
{
var stringContent = new StringContent("{" +
"\"adx_name\":\"" + caseDetail.categoryName + " Case for " + contact.Fullname + " regarding " + caseDetail.productName + "\"," +
"\"adx_casetitle\":\"" + caseDetail.categoryName + " Case for " + contact.Fullname + " regarding " + caseDetail.productName + "\"," +
"\"a1a_description\":\"" + caseDetail.problemString + "\"," +
"\"[email protected]\":\"/contacts(" + contact.ContactId + ")\"," +
"\"[email protected]\":\"/products(" + caseDetail.productId.ToString() + ")\"," +
"\"[email protected]\":\"/knowledgearticles(" + caseDetail.kbItemResults[caseDetail.kbItemResultsIndex]["knowledgearticleid"].ToString() + ")\"" +
"}", System.Text.Encoding.UTF8, "application/json");
var str = stringContent.ReadAsStringAsync();
HttpResponseMessage caseResponse = await CRMWebAPIRequest("/api/data/v9.0/adx_casedeflections", stringContent, "create");
if (caseResponse.IsSuccessStatusCode)
{
await context.PostAsync(Utilities.RandomPhrase(Common.Dialogs.articleUsefulDialog));
}
else
{
await SubmitCaseDeflection(context, caseDetail, contact);
}
}
catch (Exception)
{
await SubmitCaseDeflection(context, caseDetail, contact);
}
}
public static async Task SubmitCaseAsync(IDialogContext context, CaseDetail caseDetail, Contact contact)
{
try
{
var stringContent = new StringContent("{" +
"\"title\":\"" + caseDetail.categoryName + " Case for " + contact.Fullname + " regarding " + caseDetail.productName + "\"," +
"\"description\":\"" + caseDetail.problemString + "\"," +
"\"[email protected]\":\"/contacts(" + contact.ContactId + ")\"," +
"\"[email protected]\":\"/products(" + caseDetail.productId.ToString() + ")\"," +
"\"[email protected]\":\"/categories(" + caseDetail.categoryId.ToString() + ")\"," +
"\"caseorigincode\":" + Convert.ToInt32(WebConfigurationManager.AppSettings["LiveAssistCaseOriginCode"].ToString()) + string.Empty +
"}", System.Text.Encoding.UTF8, "application/json");
HttpResponseMessage caseResponse = await CRMWebAPIRequest("/api/data/v9.0/incidents", stringContent, "create");
if (caseResponse.IsSuccessStatusCode)
{
Guid caseId = new Guid();
string caseDetailsRequest = string.Empty;
string caseUri = caseResponse.Headers.GetValues("OData-EntityId").FirstOrDefault();
if (caseUri != null)
{
caseId = Guid.Parse(caseUri.Split('(', ')')[1]);
caseDetailsRequest = "api/data/v9.0/incidents(" +
caseId + ")?" + "$select=ticketnumber";
HttpResponseMessage caseDetailsResponse = await CRMWebAPIRequest(caseDetailsRequest, null, "retrieve");
if (caseDetailsResponse.IsSuccessStatusCode)
{
string myString = caseDetailsResponse.Content.ReadAsStringAsync().Result;
JObject caseResults =
JObject.Parse(caseDetailsResponse.Content.ReadAsStringAsync().Result);
string ticketNumber = (string)caseResults["ticketnumber"];
await context.PostAsync("Sorry to hear that. Here's your ticket number: " + ticketNumber + ". " + Utilities.RandomPhrase(Common.Dialogs.articleNotUsefulDialog));
context.Wait(Escalate);
}
else
{
await SubmitCaseAsync(context, caseDetail, contact);
}
}
else
{
await SubmitCaseAsync(context, caseDetail, contact);
}
}
}
catch (Exception)
{
await SubmitCaseAsync(context, caseDetail, contact);
}
//context.Done<bool>(true);
}
