static void Main(string[] args)
{
List <Ticket> TicketList = new List <Ticket>();
TicketList.Add(new InternalTicket("VITORC", "Vitor", "*****@*****.**", "blah blah blah"));
TicketList.Add(new ExternalTicket("Jorge", "*****@*****.**", "another blah blah"));
TicketList.Add(new ExternalTicket("Julia", "*****@*****.**", "I have a problem"));
TicketList.Add(new ExternalTicket("Caldas", "*****@*****.**", "oq ta acontecendo?"));
TicketList.Add(new InternalTicket("RAFAC", "Rafa", "*****@*****.**", "Password Change"));
TicketList.Add(new InternalTicket("VIKAC", "Vika", "*****@*****.**", "Screen freezes for 2 minutes every time the Submit button is pressed"));
//before
TicketStats.ShowStats();
Console.WriteLine("\nPrinting Tickets:\n");
foreach (var ticket in TicketList)
{
ticket.ShowTicket();
}
//after
TicketStats.ShowStats();
Console.WriteLine("\nPrinting Tickets:\n");
foreach (var ticket in TicketList)
{
ticket.ResponseToTicket(2006, "The issue has been resolved. Please check.");
ticket.ShowTicket();
}
}
public ExternalTicket(string name, string email, string description)
{
externalID = GetLastTicketID();
this.name = name;
this.email = email;
this.description = description;
TicketStats.NewTicket();
}
public override void ResponseToTicket(int numTicket, string response)
{
if (internalID == numTicket)
{
this.response = response;
ticket_status = "Closed";
TicketStats.CloseTicket();
}
}
public InternalTicket(string staffID, string name, string email, string description)
{
internalID = GetLastTicketID() + 2000;
this.staffID = staffID;
this.name = name;
this.email = email;
this.description = description;
TicketStats.NewTicket();
if (description.Contains("Password Change"))
{
PasswordChange();
ticket_status = "Closed";
TicketStats.CloseTicket();
}
}
