/// 咨询接受时，客服和用户联通时触发
/// <summary>
/// 咨询接受时，客服和用户联通时触发
/// </summary>
/// <param name="callback"></param>
private void AgentToCustomerCallBack(Action <object> callback)
{
//由PS10_咨询方通话_接受者变成【PS08_普通通话】【PS12_会议方通话_接受者】任意一种情况时，触发
AfterActionEventManage.RegisterOnceAfterActionEvent2(PhoneStatus.PS10_咨询方通话_接受者,
new List <PhoneStatus>()
{
PhoneStatus.PS08_普通通话, PhoneStatus.PS12_会议方通话_接受者
}, callback, null, "咨询接受时，客服和用户联通时触发");
}
/// 置闲完成后触发事件
/// <summary>
/// 置闲完成后触发事件
/// </summary>
/// <param name="callback"></param>
private void AfterToReadyCallBack(Action <object> callback, string name)
{
//当前状态
PhoneStatus cur = HollyContactHelper.ConvertPhoneStatus(HollyContactHelper.Instance.GetCurStatus());
//判断是异步触发还是同步触发
if (cur != PhoneStatus.PS03_置闲)
{
HollyContactHelper.Instance.ToReady();
//注册事件，当状态有cur变成【PS03_置闲】时触发
AfterActionEventManage.RegisterOnceAfterActionEvent1(cur, PhoneStatus.PS03_置闲, callback, null, "置闲完成后触发事件-" + name);
}
else
{
callback(null);
}
}
/// 状态变化事件
/// <summary>
/// 状态变化事件
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void AxUniSoftPhone_OnStatusChange(object sender, EventArgs e)
{
Loger.Log4Net.Info("[事件][AxUniSoftPhone_OnStatusChange] 状态变化事件");
PhoneStatus pre = HollyContactHelper.ConvertPhoneStatus(HollyContactHelper.Instance.GetPreStatus());
PhoneStatus cur = HollyContactHelper.ConvertPhoneStatus(HollyContactHelper.Instance.GetCurStatus());
//优先级从高到低
//更新客服状态表
UpdatAgentDBAsync(HollyContactHelper.ConvertAgentState(cur));
//操作完成事件触发
AfterActionEventManage.ActionEvent(pre, cur);
//设置界面
SetMainStatus(cur);
//设置状态条
ShowStatusTool(cur, HollyContactHelper.ConvertAgentState(cur));
}
/// 退出话后时执行
/// <summary>
/// 退出话后时执行
/// </summary>
/// <param name="callback"></param>
private void ExitAfterCallCallBack(Action <object> callback)
{
//话后状态到其他状态时执行
AfterActionEventManage.RegisterOnceAfterActionEvent2(PhoneStatus.PS06_话后, null, callback, null, "退出话后时执行-更新话后信息");
}
/// 到达话后时触发
/// <summary>
/// 到达话后时触发
/// </summary>
/// <param name="callback"></param>
private void ToAfterCallCallBack(Action <object> callback)
{
//从任意状态->话后
AfterActionEventManage.RegisterOnceAfterActionEvent1(null, PhoneStatus.PS06_话后, callback, null, "到达话后时触发-呼出结束话后");
}
/// 取消转接成功后触发事件
/// <summary>
/// 取消转接成功后触发事件
/// </summary>
/// <param name="callback"></param>
private void EndConsultCallBack(Action <object> callback)
{
//从咨询发起状态->普通通话状态
AfterActionEventManage.RegisterOnceAfterActionEvent1(PhoneStatus.PS09_咨询通话_发起方, PhoneStatus.PS08_普通通话, callback, null, "取消转接成功后触发");
}
/// 开始转接成功后触发事件
/// <summary>
/// 开始转接成功后触发事件
/// </summary>
/// <param name="callback"></param>
private void BeginConsultCallBack(Action <object> callback)
{
//从任意状态->咨询发起状态
AfterActionEventManage.RegisterOnceAfterActionEvent1(null, PhoneStatus.PS09_咨询通话_发起方, callback, null, "开始转接成功后触发");
}