public object Post(Ticket request) { ApiUser hdUser = ApiUser.getUser(base.Request); int _newTktId = Ticket.CreateNew(hdUser, request); if (_newTktId > 0) { if (request.Users != null) foreach (TicketAssignee _ta in request.Users) Ticket.AttachAlternateUser(hdUser, _newTktId, _ta.UserId); if (request.Technicians != null) foreach (TicketAssignee _ta in request.Technicians) Ticket.AttachAlternateTechnician(hdUser, _newTktId, _ta.UserId); return new HttpResult(new Ticket(hdUser.OrganizationId, hdUser.DepartmentId, _newTktId, hdUser.InstanceId)) { StatusCode = HttpStatusCode.Created }; } CustomNames _cNames = CustomNames.GetCustomNames(hdUser.OrganizationId, hdUser.DepartmentId); string errMsg = "Ticket Not Saved. "; switch (_newTktId) { case -1: errMsg += "Input level is not setup for this class."; break; case -2: errMsg += "No routing options are enabled. No route found. Must choose " + _cNames.Technician.AbbreviatedSingular + " specifically."; break; case -3: errMsg += "No Route Found. Routing configuration must be modified."; break; case -4: errMsg += "Level does not exists."; break; case -5: errMsg += "Route found but " + _cNames.Technician.AbbreviatedSingular + " could not be returned. Please check routing order for errors."; break; } throw new HttpError(HttpStatusCode.NotFound, new ArgumentException(errMsg)); }
public static Ticket GetArticle(Guid organizationId, int departmentId, int articleId, Guid InstanceId) { Ticket article = new Ticket(organizationId, departmentId, articleId, InstanceId); return(article); }