public object Post(Ticket request)
{
ApiUser hdUser = ApiUser.getUser(base.Request);
int _newTktId = Ticket.CreateNew(hdUser, request);
if (_newTktId > 0)
{
if (request.Users != null)
foreach (TicketAssignee _ta in request.Users) Ticket.AttachAlternateUser(hdUser, _newTktId, _ta.UserId);
if (request.Technicians != null)
foreach (TicketAssignee _ta in request.Technicians) Ticket.AttachAlternateTechnician(hdUser, _newTktId, _ta.UserId);
return new HttpResult(new Ticket(hdUser.OrganizationId, hdUser.DepartmentId, _newTktId, hdUser.InstanceId)) { StatusCode = HttpStatusCode.Created };
}
CustomNames _cNames = CustomNames.GetCustomNames(hdUser.OrganizationId, hdUser.DepartmentId);
string errMsg = "Ticket Not Saved. ";
switch (_newTktId)
{
case -1:
errMsg += "Input level is not setup for this class.";
break;
case -2:
errMsg += "No routing options are enabled. No route found. Must choose " + _cNames.Technician.AbbreviatedSingular + " specifically.";
break;
case -3:
errMsg += "No Route Found. Routing configuration must be modified.";
break;
case -4:
errMsg += "Level does not exists.";
break;
case -5:
errMsg += "Route found but " + _cNames.Technician.AbbreviatedSingular + " could not be returned. Please check routing order for errors.";
break;
}
throw new HttpError(HttpStatusCode.NotFound, new ArgumentException(errMsg));
}
public static Ticket GetArticle(Guid organizationId, int departmentId, int articleId, Guid InstanceId)
{
Ticket article = new Ticket(organizationId, departmentId, articleId, InstanceId);
return(article);
}