protected void Page_Load(object sender, EventArgs e)
{
if (!IsPostBack)
{
if (!string.IsNullOrEmpty(OrderID))
{
WOrderInfoInfo modelout = BLL.WOrderInfo.Instance.GetWOrderInfoInfo(OrderID);
if (modelout != null)
{
custInfoView.CustID = modelout.CBID;
DataTable dtCBInfo = BLL.WOrderInfo.Instance.GetCBInfoByPhone(modelout.CBID, "");
if (dtCBInfo != null && dtCBInfo.Rows.Count > 0)
{
//worderBasicInfo.CustCategoryID = dtCBInfo.Rows[0]["CustCategoryID"].ToString();
//worderBasicInfo.WorkOrderID = OrderID;
}
}
custInfoView.CanSeeTelImg = true;
worderBasicInfo.WOrderInfo = modelout;
worderBasicInfo.CanSeeTelImg = true;
dealView.OrderId = OrderID;
}
}
}
/// 保存工单主表信息
/// <summary>
/// 保存工单主表信息
/// </summary>
/// <param name="jsondata"></param>
/// <param name="sysinfo"></param>
private void SaveWOrderMainInfo(WOrderJsonData jsondata, SysRightUserInfo sysinfo)
{
WOrderInfoInfo main = new WOrderInfoInfo();
main.OrderID = GetNewWOrderID();
main.CallSource = (int)jsondata.Common.CallSource_Out;
main.ModuleSource = (int)jsondata.Common.ModuleSource_Out;
main.DataSource = (int)jsondata.WOrderInfo.DataSource_Out;
main.WorkOrderStatus = (int)jsondata.OrderStatus;
main.CategoryID = (int)jsondata.WOrderInfo.Category_Out;
main.ComplaintLevel = jsondata.WOrderInfo.ComplaintLevel_Out;
main.BusinessType = jsondata.WOrderInfo.BusinessType_Out;
main.BusinessTag = jsondata.WOrderInfo.BusinessTag_Out;
main.IsSyncCRM = jsondata.WOrderInfo.IsSysCRM_Out;
main.VisitType = jsondata.WOrderInfo.VisitType_Out;
main.CBID = jsondata.CBID;
main.Phone = jsondata.CustBaseInfo.Phone_Out;
main.CRMCustID = jsondata.CRMCustID_Out;
main.Content = jsondata.WOrderInfo.Content_Out;
main.ContactName = jsondata.WOrderInfo.ContactName_Out;
main.ContactTel = jsondata.WOrderInfo.ContactTel_Out;
main.LastReceiverID = null;
main.BGID = sysinfo.BGID;
main.Status = 0;
main.CreateUserID = sysinfo.UserID;
main.CreateTime = DateTime.Now;
main.LastUpdateUserID = sysinfo.UserID;
main.LastUpdateTime = DateTime.Now;
CommonBll.Instance.InsertComAdoInfo(main);
//存储工单id
jsondata.WOrderID = main.OrderID;
}
/// 更新工单状态
/// <summary>
/// 更新工单状态
/// </summary>
/// <param name="orderid"></param>
/// <param name="status"></param>
/// <param name="receiverid"></param>
/// <param name="loginuserid"></param>
/// <returns></returns>
public bool UpdateWOrderInfoStatus(string orderid, int status, int receiverid, int loginuserid)
{
WOrderInfoInfo info = GetWOrderInfoInfo(orderid);
if (info == null)
{
return(false);
}
info.WorkOrderStatus = status;
info.LastReceiverID = receiverid;
info.LastUpdateUserID = loginuserid;
info.LastUpdateTime = DateTime.Now;
return(CommonBll.Instance.UpdateComAdoInfo(info));
}
/// 工单处理
/// <summary>
/// 工单处理
/// </summary>
/// <param name="flag"></param>
/// <param name="msg"></param>
/// <returns></returns>
private string SaveProcess(ref bool flag, ref string msg)
{
try
{
WOrderProcessJsonData jsondata = WOrderProcessJsonData.GetWOrderProcessJsonData(JsonData);
if (jsondata == null)
{
flag = false;
msg = "参数错误！";
return("");
}
WOrderInfoInfo worderinfo = null;
WOrderOperTypeEnum oper = WOrderOperTypeEnum.None;
WOrderProcessRightJsonData right = WOrderProcessRightJsonData.GetWOrderProcessRightJsonData(RightData);
flag = BLL.WOrderProcess.Instance.ValidateWOrderProcessRight(OrderID, ref msg, ref oper, out worderinfo, right);
if (flag == false)
{
return("");
}
int loginuserid = BLL.Util.GetLoginUserID();
SysRightUserInfo sysinfo = BLL.EmployeeSuper.Instance.GetSysRightUserInfo(loginuserid);
if (sysinfo == null)
{
flag = false;
msg = "获取不到当前登录人信息！";
return("");
}
//处理工单
BLL.WOrderProcess.Instance.WOrderProcessMain(jsondata, sysinfo, oper, worderinfo);
flag = true;
msg = "";
return(BLL.Util.GetEnumOptText(typeof(WOrderOperTypeEnum), (int)oper));
}
catch (Exception ex)
{
WOrderInfo.ErrorToLog4("工单处理", ex);
flag = false;
msg = ex.Message;
return("");
}
}
protected void Page_Load(object sender, EventArgs e)
{
if (!IsPostBack)
{
if (!string.IsNullOrEmpty(OrderID))
{
WOrderInfoInfo modelout = BLL.WOrderInfo.Instance.GetWOrderInfoInfo(OrderID);
if (modelout != null)
{
ucCustInfoView.CustID = modelout.CBID;
ucCustInfoView.Telphone = modelout.Phone_Value;
ucCustInfoView.CanSeeTelImg = false;
ucWOrderBasicInfo.WOrderInfo = modelout;
ucWOrderBasicInfo.CustCategoryID = ucCustInfoView.CustType;
ucWOrderBasicInfo.CanSeeTelImg = false;
string orderStateName = BLL.Util.GetEnumOptText(typeof(Entities.WorkOrderStatus), (int)modelout.WorkOrderStatus_Value);
if (orderStateName == "待审核" || orderStateName == "已完成")
{
ucWOrderDealView.Visible = false;
}
else
{
ucWOrderDealView.OrderId = OrderID;
}
}
else
{
BLL.Util.CloseCurrentPageAfterAlert(Response, "获取不到此工单信息！");
}
}
else
{
BLL.Util.CloseCurrentPageAfterAlert(Response, "传入参数错误！");
}
}
}
/// 处理权限验证
/// <summary>
/// 处理权限验证
/// </summary>
/// <param name="orderid"></param>
/// <param name="message"></param>
/// <param name="oper"></param>
/// <param name="info"></param>
/// <returns></returns>
public bool ValidateWOrderProcessRight(string orderid, ref string message, ref WOrderOperTypeEnum oper, out WOrderInfoInfo info, WOrderProcessRightJsonData right)
{
message = "";
oper = WOrderOperTypeEnum.None;
info = null;
if (string.IsNullOrEmpty(orderid))
{
message = "传入参数工单ID不正确！";
return(false);
}
info = BLL.WOrderInfo.Instance.GetWOrderInfoInfo(orderid);
if (info == null)
{
message = "查不到对应的工单数据！";
return(false);
}
oper = ValidateWOrderProcessRight(orderid, info.WorkOrderStatus_Value, info.LastReceiverID_Value, info.CreateUserID_Value, ref message, right);
return(oper != WOrderOperTypeEnum.None);
}
/// 发送邮件给接收人和抄送人
/// <summary>
/// 发送邮件给接收人和抄送人
/// </summary>
/// <param name="jsondata"></param>
/// <param name="sysinfo"></param>
/// <param name="worderinfo"></param>
public void SendEMail(WOrderProcessJsonData jsondata, SysRightUserInfo sysinfo, WOrderInfoInfo worderinfo)
{
try
{
//状态校验
WorkOrderStatus status = (WorkOrderStatus)worderinfo.WorkOrderStatus_Value;
if (status == WorkOrderStatus.Pending || status == WorkOrderStatus.Processing || status == WorkOrderStatus.Untreated)
{
//查询邮件地址
string[] ccUserID = jsondata.Recevicer.Select(x => x.UserID_Out.ToString()).ToArray();
string[] toUserID = jsondata.ExtendRecev.Select(x => x.UserID_Out.ToString()).ToArray();
List <SysRightUserInfo> cc_sysinfos = BLL.EmployeeSuper.Instance.GetSysRightUserInfo(string.Join(",", ccUserID));
List <SysRightUserInfo> to_sysinfos = BLL.EmployeeSuper.Instance.GetSysRightUserInfo(string.Join(",", toUserID));
//邮箱
string[] cc_email = cc_sysinfos.Where(x => !string.IsNullOrEmpty(x.Email)).Select(x => x.Email).ToArray();
string[] to_email = to_sysinfos.Where(x => !string.IsNullOrEmpty(x.Email)).Select(x => x.Email).ToArray();
//查询个人用户信息
CustTypeEnum ctype = CustTypeEnum.T01_个人;
DataTable dt = BLL.WOrderInfo.Instance.GetCBInfoByPhone(worderinfo.CBID_Value, "");
if (dt != null && dt.Rows.Count > 0)
{
ctype = (CustTypeEnum)CommonFunction.ObjectToInteger(dt.Rows[0]["CustCategoryID"]);
}
//获取工单类型
WOrderCategoryEnum wtype = (WOrderCategoryEnum)worderinfo.CategoryID_Value;
//测试数据
//cc_email = new string[] { "*****@*****.**", "*****@*****.**", "*****@*****.**", "*****@*****.**" };
//to_email = new string[] { "*****@*****.**", "*****@*****.**", "*****@*****.**", "*****@*****.**" };
//邮件正文1
string body1 = "你有一张<strong style='color:red;'>" + BLL.Util.GetEnumOptText(typeof(CustTypeEnum), (int)ctype) +
BLL.Util.GetEnumOptText(typeof(WOrderCategoryEnum), (int)wtype) + "</strong>工单！";
//邮件正文2
string body2 = worderinfo.Content_Value;
//cc系统地址
string weburl = BitAuto.Utils.Config.ConfigurationUtil.GetAppSettingValue("ExitAddress");
//发邮件
if (cc_email.Length > 0)
{
WOrderInfo.LogToLog4("工单处理发送邮件：接收人" + string.Join(";", cc_email));
string title = "您有一张工单[" + worderinfo.OrderID_Value + "]待处理";
string a = "<a href='" + weburl + "/WOrderV2/WOrderProcess.aspx?OrderID=" + worderinfo.OrderID_Value + "'>工单处理</a>";
EmailHelper.Instance.SendMail(title, cc_email, new string[] { body1, body2, a }, "WOrderV2");
}
if (to_email.Length > 0)
{
WOrderInfo.LogToLog4("工单处理发送邮件：抄送人" + string.Join(";", to_email));
string title = "您有一张工单[" + worderinfo.OrderID_Value + "]待查看";
string a = "<a href='" + weburl + "/WOrderV2/WorkOrderView.aspx?OrderID=" + worderinfo.OrderID_Value + "'>工单查看</a>";
EmailHelper.Instance.SendMail(title, to_email, new string[] { body1, body2, a }, "WOrderV2");
}
}
}
catch (Exception ex)
{
WOrderInfo.ErrorToLog4("工单处理发送邮件异常", ex);
}
}
/// 发送邮件给接收人和抄送人
/// <summary>
/// 发送邮件给接收人和抄送人
/// </summary>
/// <param name="jsondata"></param>
/// <param name="sysinfo"></param>
/// <param name="worderinfo"></param>
public void SendEMailAsync(WOrderProcessJsonData jsondata, SysRightUserInfo sysinfo, WOrderInfoInfo worderinfo)
{
Action <WOrderProcessJsonData, SysRightUserInfo, WOrderInfoInfo> action = new Action <WOrderProcessJsonData, SysRightUserInfo, WOrderInfoInfo>(SendEMail);
action.BeginInvoke(jsondata, sysinfo, worderinfo, null, null);
}
/// 保存工单主表
/// <summary>
/// 保存工单主表
/// </summary>
/// <param name="jsondata"></param>
/// <param name="sysinfo"></param>
/// <param name="worderinfo"></param>
public void SaveWOrderInfo(WOrderProcessJsonData jsondata, SysRightUserInfo sysinfo, WOrderInfoInfo worderinfo)
{
worderinfo.WorkOrderStatus = (int)jsondata.WorkOrderStatus_Out;
worderinfo.LastReceiverID = jsondata.ProcessID;
worderinfo.LastUpdateTime = DateTime.Now;
worderinfo.LastUpdateUserID = sysinfo.UserID;
CommonBll.Instance.UpdateComAdoInfo(worderinfo);
}
/// 工单处理
/// <summary>
/// 工单处理
/// </summary>
/// <param name="jsondata"></param>
/// <param name="sysinfo"></param>
public void WOrderProcessMain(WOrderProcessJsonData jsondata, SysRightUserInfo sysinfo, WOrderOperTypeEnum oper, WOrderInfoInfo worderinfo)
{
//保存工单处理记录
SaveWOrderProcess(jsondata, sysinfo, oper, worderinfo.OrderID_Value);
//保存工单附件
SaveCommonAttachment(jsondata, sysinfo);
//保存工单话务
SaveWOrderData(jsondata, sysinfo, worderinfo.OrderID_Value);
//保存接收抄送人
SaveToAndCC(jsondata, sysinfo, worderinfo.OrderID_Value);
//保存工单主表状态+处理id
SaveWOrderInfo(jsondata, sysinfo, worderinfo);
//发送邮件-异步
SendEMail(jsondata, sysinfo, worderinfo);
}
