private void SessionOnConnectionStateChanged(object sender, ConnectionStateChangedEventArgs e)
{
try
{
// Initialize things on UP
if (_session.ConnectionState == ConnectionState.Up)
{
Context.Send(s =>
{
ConfigManager.Save(ConfigData);
StatusText = "Connected to " + _session.ICServer;
}, null);
_userConfigurationList = new UserConfigurationList(ConfigurationManager.GetInstance(_session));
}
else
{
Context.Send(s => StatusText = _session.ConnectionStateMessage, null);
}
// Save states
Context.Send(s =>
{
IsConnected = _session.ConnectionState == ConnectionState.Up;
IsConnecting = _session.ConnectionState == ConnectionState.Attempting;
ConnectionStateMessage = _session.ConnectionStateMessage;
}, null);
}
catch (Exception ex)
{
MessageBox.Show(ex.Message, "Error", MessageBoxButton.OK, MessageBoxImage.Error);
}
}
protected override void ProcessRecord()
{
base.ProcessRecord();
ConfigurationManager manager = ConfigurationManager.GetInstance(Session);
UserConfigurationList userConfigurationList = new UserConfigurationList(manager);
var querySettings = userConfigurationList.CreateQuerySettings();
if (UserId != null)
{
querySettings.SetFilterDefinition(UserConfiguration.Property.Id, UserId, FilterMatchType.Exact);
querySettings.SetPropertiesToRetrieveToAll();
userConfigurationList.StartCaching(querySettings);
foreach (var user in userConfigurationList.GetConfigurationList())
{
WriteObject(user, true);
}
}
if (DisplayName != null)
{
querySettings.SetFilterDefinition(UserConfiguration.Property.DisplayName, DisplayName, FilterMatchType.Contains);
querySettings.SetPropertiesToRetrieveToAll();
querySettings.SetRightsFilterToAdmin();
userConfigurationList.StartCaching(querySettings);
foreach (var user in userConfigurationList.GetConfigurationList())
{
WriteObject(user, true);
}
}
userConfigurationList.StopCaching();
}
private void ProcessUserConfigurations(UserConfigurationList userConfigurationList)
{
//_logging.LogNote("ProcessUserConfigurations");
lock (ProcessingLock)
try
{
if (userConfigurationList != null)
{
var users = userConfigurationList.GetConfigurationList();
if (!_users.Any() && users.Any())
{
foreach (var userConfiguration in users)
{
CreateAgent(userConfiguration);
}
_users = users;
}
else if (UsersChanged(users))
{
foreach (var userConfiguration in users)
{
CreateAgent(userConfiguration);
}
_skillsChanged = false;
_users = users;
}
}
}
catch (Exception exception)
{
_logging.LogException(exception);
_logging.TraceException(exception, "AgentConfigurations Error");
}
_firstRunAfterStart = false;
}
private void StartWatchingUsers()
{
//_logging.LogNote("StartWatchingUsers");
try
{
if (_configurationManager != null && _configurationManager.Session != null && _configurationManager.Session.ConnectionState == ConnectionState.Up)
{
_userConfigurationList = new UserConfigurationList(_configurationManager);
var querySettings = _userConfigurationList.CreateQuerySettings();
querySettings.SetResultCountLimit(QueryResultLimit.Unlimited);
var properties = new List <UserConfiguration.Property>
{
UserConfiguration.Property.Id,
UserConfiguration.Property.DisplayName,
UserConfiguration.Property.Utilizations,
UserConfiguration.Property.Skills,
UserConfiguration.Property.License_LicenseActive,
UserConfiguration.Property.License_HasClientAccess,
UserConfiguration.Property.License_MediaLevel,
UserConfiguration.Property.License_MediaTypes,
UserConfiguration.Property.Workgroups
};
querySettings.SetPropertiesToRetrieve(properties);
using (var repository = Repository)
{
if (!repository.Agents.Any())
{
_userConfigurationList.StartCaching(querySettings);
var users = _userConfigurationList.GetConfigurationList();
_userConfigurationList.StopCaching();
if (users.Any())
{
foreach (var userConfiguration in users)
{
CreateAgent(userConfiguration);
}
_users = users;
}
}
}
_userConfigurationList.ConfigurationObjectsRemoved += Users_ConfigurationObjectsRemoved;
_userConfigurationList.ConfigurationObjectsChanged += Users_ConfigurationObjectsChanged;
_userConfigurationList.StartWatchingAsync(querySettings, Users_StartOrRefreshWatchingCompleted, null);
}
}
catch (Exception e)
{
_logging.LogException(e);
_logging.TraceException(e, "AgentConfigurations Error");
}
}
public void Unload()
{
try
{
if (_userConfigurationList.IsWatching)
{
_userConfigurationList.StopWatching();
}
}
catch (Exception)
{
Console.WriteLine();
}
_userConfigurationList = null;
_configurationManager = null;
}
protected override void ProcessRecord()
{
base.ProcessRecord();
if ((UserId != null) && (EmailAddress != null) && (MailboxType != null))
{
base.ProcessRecord();
ConfigurationManager manager = ConfigurationManager.GetInstance(Session);
UserConfigurationList userConfigurationList = new UserConfigurationList(manager);
//find the User by ID
var querySettings = userConfigurationList.CreateQuerySettings();
querySettings.SetFilterDefinition(UserConfiguration.Property.Id, UserId, FilterMatchType.Exact);
querySettings.SetRightsFilterToAdmin();
userConfigurationList.StartCaching(querySettings);
if (userConfigurationList.GetConfigurationList().Count > 0)
{
var user = userConfigurationList.GetConfigurationList()[0];
user.PrepareForEdit();
//define Exchange mailbox
if ((!String.IsNullOrEmpty(EmailAddress)) && (MailboxType.ToLower() == "exchange"))
{
//extract Domain Name from email address
string[] stringAtSeperator = new string[] { "@" };
string[] stringDotSeperator = new string[] { "." };
string[] domainNameAndTLDArray = EmailAddress.Split(stringAtSeperator, StringSplitOptions.None);
string[] domainNameArray = domainNameAndTLDArray[1].Split(stringDotSeperator, StringSplitOptions.None);
//define mailbox configuration
string mailboxDisplayName = user.PersonalInformation.GivenName.Value + " " + user.PersonalInformation.Surname.Value;
string mailboxDirectoryEntry = "x-inin-mail.ex.ews.directory:/d=" + domainNameArray[0] + "." + domainNameArray[1] + "/e=" + EmailAddress;
string mailboxMessageDelivery = EmailAddress;
string mailboxMessageRetrieval = "x-inin-mail.ex.ews.store:/s=" + EmailAddress;
//apply mailbox configuration to the specified user id
GenericProviderMailboxSettings mailboxSetting = new GenericProviderMailboxSettings(mailboxDisplayName, mailboxDirectoryEntry, mailboxMessageDelivery, mailboxMessageRetrieval);
user.Mailbox.ApplyMailboxSettings(mailboxSetting);
}
user.Commit();
}
}
}
public static Agent find(string id, List<UserConfiguration.Property> properties = null)
{
var query = new UserConfigurationList(ConfigurationManager.GetInstance(Application.ICSession));
var query_settings = query.CreateQuerySettings();
query_settings.SetFilterDefinition(UserConfiguration.Property.Id, id, FilterMatchType.Exact);
query_settings.SetRightsFilterToView();
query_settings.SetPropertiesToRetrieve((properties ?? DefaultProperties).Union(MandatoryProperties));
query.StartCaching(query_settings);
var results = query.GetConfigurationList();
query.StopCaching();
if (results.Count() == 0) throw new KeyNotFoundException(id);
if (results.Count() > 1) throw new IndexOutOfRangeException(id);
return new Agent(results.First());
}
public static Agent find(string id, List <UserConfiguration.Property> properties = null)
{
var query = new UserConfigurationList(ConfigurationManager.GetInstance(Application.ICSession));
var query_settings = query.CreateQuerySettings();
query_settings.SetFilterDefinition(UserConfiguration.Property.Id, id, FilterMatchType.Exact);
query_settings.SetRightsFilterToView();
query_settings.SetPropertiesToRetrieve((properties ?? DefaultProperties).Union(MandatoryProperties));
query.StartCaching(query_settings);
var results = query.GetConfigurationList();
query.StopCaching();
if (results.Count() == 0)
{
throw new KeyNotFoundException(id);
}
if (results.Count() > 1)
{
throw new IndexOutOfRangeException(id);
}
return(new Agent(results.First()));
}
protected override void ProcessRecord()
{
base.ProcessRecord();
ConfigurationManager manager = ConfigurationManager.GetInstance(Session);
UserConfigurationList userConfigurationList = new UserConfigurationList(manager);
UserConfiguration user = userConfigurationList.CreateObject();
user.PrepareForEdit();
#region define User Properties
//define i3 UserId
user.SetConfigurationId(UserId);
//define first and last name for user profile
user.PersonalInformation.GivenName.Value = GivenName;
user.PersonalInformation.Surname.Value = Surname;
//define NT Username
if (!String.IsNullOrEmpty(NTDomainName))
{
user.NtDomainUser.Value = (NTDomainName);
}
//define extension
if (!String.IsNullOrEmpty(Extension))
{
user.Extension.Value = Extension;
}
//define outband ani
if (!String.IsNullOrEmpty(OutbandANI))
{
user.OutboundAni.Value = OutbandANI;
}
//define default workstation
if (!String.IsNullOrEmpty(DefaultWorkstation))
{
user.DefaultWorkstation.Value = new ConfigurationId(DefaultWorkstation);
}
//define Department name
if (!String.IsNullOrEmpty(Department))
{
user.PersonalInformation.DepartmentName.Value = Department;
}
//define Job Title
if (!String.IsNullOrEmpty(JobTitle))
{
user.PersonalInformation.Title.Value = JobTitle;
}
//define fax capability
if (!String.IsNullOrEmpty(FaxCapability))
{
if (FaxCapability.ToLower() == "enable")
{
user.FaxCapability.Value = true;
}
}
//define password policy
if (PasswordPolicy != null)
{
foreach (string pwPolicy in PasswordPolicy)
{
user.PasswordPolicies.Value.Add(new ConfigurationId(pwPolicy));
}
}
#endregion
user.Commit();
}
protected override void ProcessRecord()
{
base.ProcessRecord();
if (UserId != null)
{
ConfigurationManager manager = ConfigurationManager.GetInstance(Session);
UserConfigurationList userConfigurationList = new UserConfigurationList(manager);
var querySettings = userConfigurationList.CreateQuerySettings();
querySettings.SetFilterDefinition(UserConfiguration.Property.Id, UserId, FilterMatchType.Exact);
querySettings.SetRightsFilterToAdmin();
userConfigurationList.StartCaching(querySettings);
if (userConfigurationList.GetConfigurationList().Count > 0)
{
var user = userConfigurationList.GetConfigurationList()[0];
user.PrepareForEdit();
#region define User Properties
//define first and last name for user profile
if (!String.IsNullOrEmpty(GivenName))
{
user.PersonalInformation.GivenName.Value = GivenName;
}
if (!String.IsNullOrEmpty(Surname))
{
user.PersonalInformation.Surname.Value = Surname;
}
//define NT Username
if (!String.IsNullOrEmpty(UserId))
{
user.NtDomainUser.Value = (NTDomainName);
}
//define extension
if (!String.IsNullOrEmpty(Extension))
{
user.Extension.Value = Extension;
user.OutboundAni.Value = OutbandANI;
}
//define outband ani
if (!String.IsNullOrEmpty(OutbandANI))
{
user.OutboundAni.Value = OutbandANI;
}
//define default workstation
if (!String.IsNullOrEmpty(DefaultWorkstation))
{
user.DefaultWorkstation.Value = new ConfigurationId(DefaultWorkstation);
}
//define Department name
if (!String.IsNullOrEmpty(Department))
{
user.PersonalInformation.DepartmentName.Value = Department;
}
//define Job Title
if (!String.IsNullOrEmpty(JobTitle))
{
user.PersonalInformation.Title.Value = JobTitle;
}
//define fax capability
if (!String.IsNullOrEmpty(FaxCapability))
{
if (FaxCapability.ToLower() == "enable")
{
user.FaxCapability.Value = true;
}
//define fax capability
if (FaxCapability.ToLower() == "disable")
{
user.FaxCapability.Value = false;
}
}
#endregion
user.Commit();
}
userConfigurationList.StopCaching();
}
}
protected override void ProcessRecord()
{
base.ProcessRecord();
if (UserId != null)
{
ConfigurationManager manager = ConfigurationManager.GetInstance(Session);
UserConfigurationList userConfigurationList = new UserConfigurationList(manager);
var querySettings = userConfigurationList.CreateQuerySettings();
querySettings.SetFilterDefinition(UserConfiguration.Property.Id, UserId, FilterMatchType.Exact);
querySettings.SetRightsFilterToAdmin();
querySettings.SetPropertiesToRetrieve(
new[] {
UserConfiguration.Property.License_HasClientAccess,
UserConfiguration.Property.License_AdditionalLicenses,
UserConfiguration.Property.License_MediaLevel
});
userConfigurationList.StartCaching(querySettings);
if (userConfigurationList.GetConfigurationList().Count > 0)
{
var user = userConfigurationList.GetConfigurationList()[0];
user.PrepareForEdit();
#region define User Licensing
if (Licenses != null)
{
foreach (string license in Licenses)
{
try
{
if (license.ToLower() == "client")
{
if (user.License.HasClientAccess.Value == true)
{
WriteWarning("User is already assigned client access license.");
}
else
{
user.License.HasClientAccess.Value = true;
}
}
if (license.ToLower() == "accessanalyzer")
{
if (user.License.AdditionalLicenses.Value.Contains(new ConfigurationId("I3_ACCESS_ANALYZER")))
{
WriteWarning("User already has an Access Analyzer license");
}
else
{
user.License.AdditionalLicenses.Value.Add(new ConfigurationId("I3_ACCESS_ANALYZER"));
}
}
if (license.ToLower() == "accesstracker")
{
if (user.License.AdditionalLicenses.Value.Contains(new ConfigurationId("I3_ACCESS_TRACKER")))
{
WriteWarning("User already has an Access Tracker license");
}
else
{
user.License.AdditionalLicenses.Value.Add(new ConfigurationId("I3_ACCESS_TRACKER"));
}
}
if (license.ToLower() == "interactionscripter")
{
if (user.License.AdditionalLicenses.Value.Contains(new ConfigurationId("I3_ACCESS_INTERACTION_SCRIPTER_ADDON")))
{
WriteWarning("User already has an Interaction Scripter license");
}
else
{
user.License.AdditionalLicenses.Value.Add(new ConfigurationId("I3_ACCESS_INTERACTION_SCRIPTER_ADDON"));
}
}
if (license.ToLower() == "ipadsupervisor")
{
if (user.License.AdditionalLicenses.Value.Contains(new ConfigurationId("I3_ACCESS_IPAD_USER_SUPERVISOR")))
{
WriteWarning("User already has an iPad Supervisor license");
}
else
{
user.License.AdditionalLicenses.Value.Add(new ConfigurationId("I3_ACCESS_IPAD_USER_SUPERVISOR"));
}
}
if (license.ToLower() == "historicalreportsupervisor")
{
if (user.License.AdditionalLicenses.Value.Contains(new ConfigurationId("I3_ACCESS_HISTORICAL_REPORT_SUPERVISOR_PLUGIN")))
{
WriteWarning("User already has a Historical Report Supervisor license");
}
else
{
user.License.AdditionalLicenses.Value.Add(new ConfigurationId("I3_ACCESS_HISTORICAL_REPORT_SUPERVISOR_PLUGIN"));
}
}
if (license.ToLower() == "dialersupervisor")
{
if (user.License.AdditionalLicenses.Value.Contains(new ConfigurationId("I3_ACCESS_DIALER_SUPERVISOR_PLUGIN")))
{
WriteWarning("User already has a Dialer Supervisor license");
}
else
{
user.License.AdditionalLicenses.Value.Add(new ConfigurationId("I3_ACCESS_DIALER_SUPERVISOR_PLUGIN"));
}
}
if (license.ToLower() == "recorderaccess")
{
if (user.License.AdditionalLicenses.Value.Contains(new ConfigurationId("I3_ACCESS_RECORDER")))
{
WriteWarning("User already has a Recorder Access license");
}
else
{
user.License.AdditionalLicenses.Value.Add(new ConfigurationId("I3_ACCESS_RECORDER"));
}
}
if (license.ToLower() == "recorderclient")
{
if (user.License.AdditionalLicenses.Value.Contains(new ConfigurationId("I3_ACCESS_RECORDER_CLIENT")))
{
WriteWarning("User already has a Recorde Client license");
}
else
{
user.License.AdditionalLicenses.Value.Add(new ConfigurationId("I3_ACCESS_RECORDER_CLIENT"));
}
}
if (license.ToLower() == "reportassistantsupervisor")
{
if (user.License.AdditionalLicenses.Value.Contains(new ConfigurationId("I3_ACCESS_REPORT_ASSISTANT_SUPERVISOR_PLUGIN")))
{
WriteWarning("User already has a Report Assistant Supervisor license");
}
else
{
user.License.AdditionalLicenses.Value.Add(new ConfigurationId("I3_ACCESS_REPORT_ASSISTANT_SUPERVISOR_PLUGIN"));
}
}
if (license.ToLower() == "systemstatussupervisor")
{
if (user.License.AdditionalLicenses.Value.Contains(new ConfigurationId("I3_ACCESS_SYSTEM_STATUS_SUPERVISOR_PLUGIN")))
{
WriteWarning("User already has a Access System Status Supervisor license");
}
else
{
user.License.AdditionalLicenses.Value.Add(new ConfigurationId("I3_ACCESS_SYSTEM_STATUS_SUPERVISOR_PLUGIN"));
}
}
if (license.ToLower() == "workgroupsupervisor")
{
if (user.License.AdditionalLicenses.Value.Contains(new ConfigurationId("I3_ACCESS_WORKGROUP_SUPERVISOR_PLUGIN")))
{
WriteWarning("User already has a Workgroup Supervisor license");
}
else
{
user.License.AdditionalLicenses.Value.Add(new ConfigurationId("I3_ACCESS_WORKGROUP_SUPERVISOR_PLUGIN"));
}
}
if (license.ToLower() == "salesforcebusinessuser")
{
if (user.License.AdditionalLicenses.Value.Contains(new ConfigurationId("I3_LICENSE_SALESFORCE_BUSINESSUSER")))
{
WriteWarning("User already has a Salesforce Business User license");
}
else
{
user.License.AdditionalLicenses.Value.Add(new ConfigurationId("I3_LICENSE_SALESFORCE_BUSINESSUSER"));
}
}
if (license.ToLower() == "salesforcestandarduser")
{
if (user.License.AdditionalLicenses.Value.Contains(new ConfigurationId("I3_LICENSE_SALESFORCE")))
{
WriteWarning("User already has a Salesforce Standard User license");
}
else
{
user.License.AdditionalLicenses.Value.Add(new ConfigurationId("I3_LICENSE_SALESFORCE"));
}
}
}
catch (InvalidOperationException ex)
{
WriteError(new ErrorRecord(
ex,
"License of" + license + "Could not be Assigned",
ErrorCategory.InvalidOperation,
license));
continue;
}
}
//apply licenses
user.License.LicenseActive.Value = true;
}
if (ACDLevel != null)
{
if (ACDLevel == "Media1")
{
if (user.License.MediaLevel.Value == MediaLevel.Media1)
{
WriteWarning("User is already assigned ACD Level Media 1");
}
else
{
user.License.MediaLevel.Value = MediaLevel.Media1;
user.License.LicenseActive.Value = true;
}
}
if (ACDLevel == "Media2")
{
if (user.License.MediaLevel.Value == MediaLevel.Media2)
{
WriteWarning("User is already assigned ACD Level Media 2");
}
else
{
user.License.MediaLevel.Value = MediaLevel.Media2;
user.License.LicenseActive.Value = true;
}
}
if (ACDLevel == "Media3")
{
if (user.License.MediaLevel.Value == MediaLevel.Media3)
{
WriteWarning("User is already assigned ACD Level Media 3");
}
else
{
user.License.MediaLevel.Value = MediaLevel.Media3;
user.License.LicenseActive.Value = true;
}
}
}
#endregion
user.Commit();
}
userConfigurationList.StopCaching();
}
}
private void SessionOnConnectionStateChanged(object sender, ConnectionStateChangedEventArgs e)
{
try
{
// Initialize things on UP
if (_session.ConnectionState == ConnectionState.Up)
{
Context.Send(s =>
{
ConfigManager.Save(ConfigData);
StatusText = "Connected to " + _session.ICServer;
}, null);
_userConfigurationList = new UserConfigurationList(ConfigurationManager.GetInstance(_session));
}
else
{
Context.Send(s => StatusText = _session.ConnectionStateMessage, null);
}
// Save states
Context.Send(s =>
{
IsConnected = _session.ConnectionState == ConnectionState.Up;
IsConnecting = _session.ConnectionState == ConnectionState.Attempting;
ConnectionStateMessage = _session.ConnectionStateMessage;
}, null);
}
catch (Exception ex)
{
MessageBox.Show(ex.Message, "Error", MessageBoxButton.OK, MessageBoxImage.Error);
}
}
private void UpdateLicensing()
{
try
{
using (var repository = Repository)
{
if (_configurationManager != null && _configurationManager.Session != null && _configurationManager.Session.ConnectionState == ConnectionState.Up)
{
var userConfigurationList = new UserConfigurationList(_configurationManager);
var agents = repository.Agents.Where(a => a.ActiveInWorkgroups.Any());
if (agents.Any())
{
var querySettings = userConfigurationList.CreateQuerySettings();
querySettings.SetResultCountLimit(QueryResultLimit.Unlimited);
var properties = new List <UserConfiguration.Property>
{
UserConfiguration.Property.Id,
UserConfiguration.Property.License_LicenseActive,
UserConfiguration.Property.License_HasClientAccess,
UserConfiguration.Property.License_MediaLevel,
UserConfiguration.Property.License_MediaTypes
};
querySettings.SetPropertiesToRetrieve(properties);
//var userFilterDefinitions = agents.Select(a => a.DisplayName).ToList().Select(agentName => new BasicFilterDefinition<UserConfiguration, UserConfiguration.Property>(UserConfiguration.Property.DisplayName, agentName, FilterMatchType.Contains)).Cast<FilterDefinition<UserConfiguration, UserConfiguration.Property>>().ToList();
//var agentConfigIds = agents.Select(a => a.ConfigId).ToList();
//var userFilterDefinitions = new List<FilterDefinition<UserConfiguration, UserConfiguration.Property>>();
//foreach (var agentConfigId in agentConfigIds)
//{
// userFilterDefinitions.Add(new BasicFilterDefinition<UserConfiguration, UserConfiguration.Property>(UserConfiguration.Property.Id, agentConfigId, FilterMatchType.Exact));
//}
//querySettings.SetFilterDefinition(new GroupFilterDefinition<UserConfiguration, UserConfiguration.Property>(userFilterDefinitions));
userConfigurationList.StartCaching(querySettings);
var users = userConfigurationList.GetConfigurationList();
userConfigurationList.StopCaching();
foreach (var userConfiguration in users)
{
var hasClientAccess = userConfiguration.License.HasClientAccess.Value && userConfiguration.License.LicenseActive.Value;
var licenseMediaLevel = userConfiguration.License.MediaLevel.Value;
var mediaLevel = licenseMediaLevel == MediaLevel.Media1 ? 1 : licenseMediaLevel == MediaLevel.Media2 ? 2 : licenseMediaLevel == MediaLevel.Media3 ? 3 : 0;
var mediaTypes = userConfiguration.License.MediaTypes.Value;
var isLicensedForChat = mediaTypes.Contains(MediaType.Chat);
var user = repository.Agents.FirstOrDefault(a => a.ConfigId == userConfiguration.ConfigurationId.Id);
if (user != null)
{
if (user.HasActiveClientLicense != hasClientAccess || user.IsLicensedForChat != isLicensedForChat || user.MediaLevel != mediaLevel)
{
user.HasActiveClientLicense = hasClientAccess;
user.MediaLevel = mediaLevel;
user.IsLicensedForChat = isLicensedForChat;
repository.SaveChanges();
}
}
}
}
}
}
}
catch (Exception e)
{
_logging.TraceException(e, "AgentLicenseConfigurations Error");
}
}
