public static string GetCustomerAction(RestCommand command, int actionID)
{
ActionsViewItem action = ActionsView.GetActionsViewItem(command.LoginUser, actionID);
TicketsViewItem ticket = action.GetTicket();
if (ticket.OrganizationID != command.Organization.ParentID || !ticket.GetIsCustomer(command.Organization.OrganizationID))
{
throw new RestException(HttpStatusCode.Unauthorized);
}
return(action.GetXml("Action", true));
}
public static string GetCustomerActions(RestCommand command, int ticketID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumberForCustomer(command.LoginUser, (int)command.Organization.ParentID, ticketID);
if (ticket.OrganizationID != command.Organization.ParentID || !ticket.GetIsCustomer(command.Organization.OrganizationID))
{
throw new RestException(HttpStatusCode.Unauthorized);
}
ActionsView actions = new ActionsView(command.LoginUser);
actions.LoadByTicketID(ticket.TicketID);
return(actions.GetXml("Actions", "Action", true, command.Filters));
}
// Customer Only Methods
public static string GetCustomerTicket(RestCommand command, int ticketID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumberForCustomer(command.LoginUser, (int)command.Organization.ParentID, ticketID);
if (ticket.OrganizationID != command.Organization.ParentID || !ticket.GetIsCustomer(command.Organization.OrganizationID))
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Tags tags = new Tags(command.LoginUser);
tags.LoadByReference(ReferenceType.Tickets, ticket.TicketID, command.Organization.ParentID);
return(ticket.GetXml("Ticket", true, tags));
}
public static string CreateCustomerAction(RestCommand command, int ticketID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItem(command.LoginUser, ticketID);
if (ticket.OrganizationID != command.Organization.ParentID || !ticket.GetIsCustomer(command.Organization.OrganizationID))
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Actions actions = new Actions(command.LoginUser);
TeamSupport.Data.Action action = actions.AddNewAction();
action.TicketID = ticketID;
action.ReadFromXml(command.Data, true);
action.Collection.Save();
action.UpdateCustomFieldsFromXml(command.Data);
return(ActionsView.GetActionsViewItem(command.LoginUser, action.ActionID).GetXml("Action", true));
}
public static string UpdateCustomerAction(RestCommand command, int actionID)
{
TeamSupport.Data.Action action = Actions.GetAction(command.LoginUser, actionID);
if (action == null)
{
throw new RestException(HttpStatusCode.BadRequest);
}
TicketsViewItem ticket = TicketsView.GetTicketsViewItem(command.LoginUser, action.TicketID);
if (ticket.OrganizationID != command.Organization.ParentID || !ticket.GetIsCustomer(command.Organization.OrganizationID))
{
throw new RestException(HttpStatusCode.Unauthorized);
}
action.ReadFromXml(command.Data, false);
action.Collection.Save();
action.UpdateCustomFieldsFromXml(command.Data);
return(ActionsView.GetActionsViewItem(command.LoginUser, action.ActionID).GetXml("Action", true));
}
