/// <summary>
/// Add a record
/// </summary>
public int Insert(TicketUsersEntity model)
{
StringBuilder strSql = new StringBuilder();
strSql.Append("insert into TicketUsers(");
strSql.Append("TicketID,UserID,Type,[Status])");
strSql.Append(" values (");
strSql.Append("@TicketID,@UserID,@Type,@Status)");
strSql.Append(";select ISNULL( SCOPE_IDENTITY(),0);");
Database db = DatabaseFactory.CreateDatabase();
using (DbCommand dbCommand = db.GetSqlStringCommand(strSql.ToString()))
{
db.AddInParameter(dbCommand, "TicketID", DbType.Int32, model.TicketID);
db.AddInParameter(dbCommand, "UserID", DbType.Int32, model.UserID);
db.AddInParameter(dbCommand, "Type", DbType.Int32, (int)model.Type);
db.AddInParameter(dbCommand, "Status", DbType.Int32, (int)model.WorkingOnStatus);
int result;
object obj = db.ExecuteScalar(dbCommand);
if (!int.TryParse(obj.ToString(), out result))
{
return(0);
}
return(result);
}
}
public TicketUsersEntity Get(int ticket, int user)
{
StringBuilder strSql = new StringBuilder();
strSql.Append("select top 1 * from TicketUsers where TicketID = @TicketID AND UserID = @UserID Order by TUID desc");
Database db = DatabaseFactory.CreateDatabase();
using (DbCommand dbCommand = db.GetSqlStringCommand(strSql.ToString()))
{
db.AddInParameter(dbCommand, "UserID", DbType.Int32, user);
db.AddInParameter(dbCommand, "TicketID", DbType.Int32, ticket);
TicketUsersEntity model = null;
using (IDataReader dataReader = db.ExecuteReader(dbCommand))
{
try
{
if (dataReader.Read())
{
model = TicketUsersEntity.ReaderBind(dataReader);
}
return(model);
}
catch (Exception ex)
{
WebLogAgent.Write(string.Format("[SQLText:{0},{1}Messages:\r\n{2}]",
strSql, base.FormatParameters(dbCommand.Parameters), ex.Message));
return(null);
}
}
}
}
private string GetUnameByRoleTypeAndTicketId(int ticketID, TicketUsersType role)
{
List <TicketUsersEntity> list = ticketsUserRpst.GetListUsersByTicketId(ticketID);
TicketUsersEntity tu = new TicketUsersEntity();
switch (role)
{
case TicketUsersType.PM:
tu = list.FindAll(x => x.Type == TicketUsersType.PM)[0];
break;
case TicketUsersType.Dev:
break;
case TicketUsersType.QA:
break;
case TicketUsersType.Other:
break;
case TicketUsersType.Create:
break;
default:
break;
}
if (null != tu)
{
return(GetNameById(tu.UserID));
}
return("");
}
public List <TicketUsersEntity> GetTicketUserList(int ticketId)
{
List <TicketUsersEntity> list = new List <TicketUsersEntity>();
StringBuilder strSql = new StringBuilder();
strSql.AppendFormat(" select * from ticketUsers where ticketid={0};", ticketId);
Database db = DatabaseFactory.CreateDatabase();
using (DbCommand dbCommand = db.GetSqlStringCommand(strSql.ToString()))
{
try
{
using (IDataReader dataReader = db.ExecuteReader(dbCommand))
{
while (dataReader.Read())
{
list.Add(TicketUsersEntity.ReaderBind(dataReader));
}
}
}
catch (Exception ex)
{
WebLogAgent.Write(string.Format("[SQLText:{0},{1}Messages:\r\n{2}]",
strSql.ToString(), base.FormatParameters(dbCommand.Parameters), ex.Message));
}
return(list);
}
}
/// <summary>
/// Update a record
/// </summary>
public bool Update(TicketUsersEntity model)
{
string strSql = @"update TicketUsers set
TicketID=@TicketID,
UserID=@UserID,
[Type]=@Type,
[Status]=@Status
where TUID=@TUID ";
Database db = DatabaseFactory.CreateDatabase();
using (DbCommand dbCommand = db.GetSqlStringCommand(strSql))
{
db.AddInParameter(dbCommand, "TUID", DbType.Int32, model.TUID);
db.AddInParameter(dbCommand, "TicketID", DbType.Int32, model.TicketID);
db.AddInParameter(dbCommand, "UserID", DbType.Int32, model.UserID);
db.AddInParameter(dbCommand, "Type", DbType.Int32, (int)model.Type);
db.AddInParameter(dbCommand, "Status", DbType.Int32, (int)model.WorkingOnStatus);
int rows = db.ExecuteNonQuery(dbCommand);
if (rows > 0)
{
return(true);
}
else
{
return(false);
}
}
}
public void SetEstimation(TicketUsersEntity ticketUsersEntity)
{
if ((int)ticketsEntity.Status > (int)TicketsState.PM_Reviewed && ticketsEntity.EsUserID > 0)
{
ltrlEstimationUser.Text = userApp.GetUser(ticketsEntity.EsUserID).FirstAndLastName;
}
else
{
ltrlEstimationUser.Text = UserInfo.FirstAndLastName;
}
List <UsersEntity> listUsers = userApp.GetActiveUserList().FindAll(u => u.UserType == "CLIENT" && u.CompanyID == ticketsEntity.CompanyID)
.OrderBy(r => r.FirstName).ToList();
foreach (UsersEntity u in listUsers)
{
ddlConfirmEstmateUserId.Items.Add(new ListItem()
{
Value = u.UserID.ToString(), Text = string.Format("{0}({1})", u.FirstAndLastName, u.Role)
});
}
if (ticketsEntity.ConfirmEstmateUserId > 0)
{
ListItem li = ddlConfirmEstmateUserId.Items.FindByValue(ticketsEntity.ConfirmEstmateUserId.ToString());
if (li != null)
{
li.Selected = true;
}
}
txtInitialTime.Text = ticketsEntity.InitialTime.ToString("N");
txtBoxExtimationHours.Text = ticketsEntity.FinalTime.ToString("N");
}
private void SetEditClient(TicketUsersEntity ticketUsersEntity)
{
if (ticketsEntity.IsInternal == true)
{
dvClient.Visible = false;
}
else
{
List <UsersEntity> clientUsers = projApp.GetPojectClientUsers(ticketsEntity.ProjectID,
projApp.Get(ticketsEntity.ProjectID).CompanyID);
ddlClient.DataSource = clientUsers;
ddlClient.DataBind();
clientUsers.BindDropdown(ddlClient, UserNameDisplayProp, "UserID", "Please select...", "-1");
if (null == ticketUsersEntity || userApp.GetUser(ticketUsersEntity.UserID).Role != RolesEnum.CLIENT)
{
ddlClient.SelectedValue = "-1";
}
else
{
ddlClient.SelectedValue = ticketUsersEntity.UserID.ToString();
}
//找一下ticket的createuser是不是Client
//如果是则选中这个client
//否则选择please select
dvClient.Visible = true;
}
}
private bool AssignTicketUsers(TicketsEntity ticketsEntity, List <int> userIds)
{
TicketUsersEntity tuEntity = new TicketUsersEntity();
string[] userWithRoleList = hdTicketUsers.Value.TrimEnd(',').Split(',');
int assignResult = 0;
if (userWithRoleList.Length > 0)
{
foreach (string item in userWithRoleList)
{
if (item.Length > 0)
{
string[] userWithRole = item.Split('|');
if (userWithRole.Length > 0)
{
if (userIds.Contains(Convert.ToInt32(userWithRole[0])) == false)
{
tuEntity.TicketID = ticketsEntity.TicketID;
tuEntity.UserID = Convert.ToInt32(userWithRole[0]);
tuEntity.Type = GetUserTypeByRoleID(userWithRole[1]); //Convert.ToInt32(userWithRole[0]);
assignResult = ticketAPP.AddTicketUser(tuEntity);
if (assignResult > 0)
{
//当创建Ticket时，不发送邮件给Assign Users了
//new SendHandler(() => ex.SendEmailToAssignedUser(tuEntity, ticketsEntity, UserInfo)).BeginInvoke(null, null);
}
}
}
}
}
}
return(true);
}
protected string GetAction(int ID, TicketsState ticketsState, int confirmEstmateUserId)
{
StringBuilder sb = new StringBuilder();
sb.AppendFormat("<a href=\"Detail.aspx?tid={0}&returnurl=" + ReturnUrl + "\" target='_blank' ticketId='{0}'><img src=\"/Images/icons/view.png\" title=\"View\" id='imageOpen{0}'></a>"
, ID);
if (ticketsState == TicketsState.Ready_For_Review)
{
TicketUsersEntity ticketUsersEntity = ticketAPP.GetTicketUser(ID, UserInfo.UserID);
if (ticketUsersEntity != null && ticketUsersEntity.Type == TicketUsersType.Create)
{
sb.Append(" <a href=\"Approve.aspx?tid=" + ID.ToString()
+ "&returnurl=" + Server.UrlEncode(Request.RawUrl)
+ "\" data-target=\"#modalsmall\" data-toggle=\"modal\"><img src=\"/Images/icons/approve.png\" title=\"Approve\"></a>");
sb.Append(" <a href=\"Deny.aspx?tid=" + ID.ToString()
+ "&returnurl=" + Server.UrlEncode(Request.RawUrl)
+ "\" data-target=\"#modalsmall\" data-toggle=\"modal\"><img src=\"/Images/icons/deny.png\" title=\"Deny\"></a>");
}
}
if (ticketsState == TicketsState.Waiting_Confirm && confirmEstmateUserId == UserInfo.UserID)
{
sb.AppendFormat(" <a href='ConfirmEstimates.aspx?tid={0}' data-toggle='modal' data-target='#modalsmall' title='Waiting Confirm'>", ID)
.Append("<img src='/Images/icons/pmreview.png' alt='Waiting Confirm'></a>");
}
if (ticketList != null && ticketList.Find(r => r.TicketID == ID) != null)
{
sb.AppendFormat(" <a href='###' id='{0}' onclick='cancelImg({0})'>", ID)
.Append("<img alt='Cancel' title='Cancel' src='/images/icons/cancel_new.png' /></a>");
}
return(sb.ToString());
}
//create user ticketUser Entity
public TicketUsersEntity CreateTicketsEntity(int userId)
{
TicketUsersEntity info = new TicketUsersEntity();
info.TicketID = 1;
info.UserID = userId;
info.TUID = userId;//auto-incrementing
return(info);
}
protected void Page_Load(object sender, EventArgs e)
{
int tid = QS("tid", 0);
if (tid <= 0)
{
this.ShowArgumentErrorMessageToClient();
return;
}
else
{
TicketID = tid;
ticketEntity = ticketApp.GetTicketWithProjectTitle(tid);
IsCompleted = ticketEntity.Status == TicketsState.Completed;
HideControlByStatus(ticketEntity);//hidden control by ticket status
if (ticketEntity != null)
{
IsCreate = ticketApp.GetTicketCreateUser(TicketID).UserID == UserInfo.UserID;
progress.orderedDisplayStates = displayStates;
progress.CurrentState = ticketApp.ConvertTicketStateToClientProgressState(ticketEntity.RealStatus);
this.feedbacks.IsSunnet = true;
this.feedbacks.TicketsEntityInfo = ticketEntity;
//ticketBasicInfo.TicketsEntity = ticketEntity;
//hdStar.Value = ticketEntity.Star.ToString();
GetButtonsHTML();
TicketUsersEntity ticketUser = ticketApp.GetTicketUser(ticketEntity.TicketID, UserInfo.ID);
if (ticketUser != null)
{
ltlStatus.Text = ticketUser.WorkingOnStatus.ToText();
}
if (ticketUser == null || UserInfo.Role == RolesEnum.CLIENT)
{
phlWorkingOn.Visible = false;
}
ticketEntity.CreatedUserEntity = userApp.GetUser(ticketEntity.CreatedBy);
this.fileUpload.TicketID = ticketEntity.TicketID;
if (ticketEntity.IsEstimates && ticketEntity.Status > TicketsState.Waiting_Confirm && ticketEntity.ConfirmEstmateUserId > 0)
{
ConfirmEstmateUser = userApp.GetUser(ticketEntity.ConfirmEstmateUserId).FirstAndLastName;
}
if (ticketEntity.Status == TicketsState.Waiting_Confirm && ticketEntity.ConfirmEstmateUserId == UserInfo.UserID)
{
isWaitConfirm = true;
UrlWaitConfirm = string.Format("ConfirmEstimates.aspx?tid={0}", ticketEntity.TicketID);
}
}
else
{
this.ShowArgumentErrorMessageToClient();
return;
}
}
}
protected void Page_Load(object sender, EventArgs e)
{
((Ticket)this.Master).CurrentModule = Codes.SelectedSunnetMenu.Ticket;
int tid = QS("tid", 0);
if (tid <= 0)
{
this.ShowArgumentErrorMessageToClient();
return;
}
else
{
TicketID = tid;
ticketEntity = ticketApp.GetTicketWithProjectTitle(tid);
IsCompleted = ticketEntity.Status == TicketsState.Completed;
HideControlByStatus(ticketEntity);//hidden control by ticket status
if (ticketEntity != null)
{
progress.orderedDisplayStates = displayStates;
progress.CurrentState = ticketApp.ConvertTicketStateToClientProgressState(ticketEntity.RealStatus);
this.feedbacks.IsSunnet = true;
this.feedbacks.TicketsEntityInfo = ticketEntity;
//ticketBasicInfo.TicketsEntity = ticketEntity;
//hdStar.Value = ticketEntity.Star.ToString();
changeHistory.TicketID = TicketID;
GetButtonsHTML();
TicketUsersEntity ticketUser = ticketApp.GetTicketUser(ticketEntity.TicketID, UserInfo.ID);
if (ticketUser != null)
{
ltlStatus.Text = ticketUser.WorkingOnStatus.ToText();
}
//Ticket 3023 #4. 隐藏按纽 （[WorkingOn][Completed] [Canceled][None]）
//if (ticketUser == null || UserInfo.Role == RolesEnum.CLIENT)
phlWorkingOn.Visible = false;
ticketEntity.CreatedUserEntity = userApp.GetUser(ticketEntity.CreatedBy);
this.fileUpload.TicketID = ticketEntity.TicketID;
if (ticketEntity.IsEstimates && ticketEntity.Status > TicketsState.Waiting_Confirm && ticketEntity.ConfirmEstmateUserId > 0)
{
ConfirmEstmateUser = userApp.GetUser(ticketEntity.ConfirmEstmateUserId).FirstAndLastName;
}
}
else
{
this.ShowArgumentErrorMessageToClient();
return;
}
}
}
public string ShowIsExitsInTicketUser(int uid)
{
string check = "";
TicketUsersType tmpType = (TicketUsersType)int.Parse(this.ddlRole.SelectedValue);
TicketUsersEntity tmpTicketUsersEntity = tiketUserEntityList.Find(r => r.UserID == uid && r.Type == tmpType);
if (null != tmpTicketUsersEntity)
{
check = string.Format("<input type='checkbox' checked='checked'id='{0}' />", uid);
}
else
{
check = string.Format("<input type='checkbox' id='{0}' />", uid);
}
return(check);
}
public List <TicketUsersEntity> GetListUsersByTicketId(int tid)
{
List <TicketUsersEntity> list = new List <TicketUsersEntity>();
if (tid >= 999)
{
TicketUsersEntity user = null;
for (int i = 999; i < 1010; i++)
{
user = new TicketUsersEntity();
user.UserID = 1011 - i;
user.TicketID = i;
list.Add(user);
}
}
return(list);
}
private void AddTicketUsers(ProjectsEntity projectsEntity, TicketsEntity ticketsEntity, int result)
{
TicketUsersEntity ticketUserEntity = new TicketUsersEntity();
//add pm user
ticketUserEntity.Type = TicketUsersType.PM;
ticketUserEntity.TicketID = result;
ProjectsEntity projectEntity = new ProjectApplication().Get(ticketsEntity.ProjectID);
if (projectEntity != null)
{
ticketUserEntity.UserID = projectEntity.PMID;
new TicketsApplication().AddTicketUser(ticketUserEntity);
}
else
{
WebLogAgent.Write(string.Format("Add Pm To Ticket User Error:Project :{0},Ticket:{1},CreateDate:{2}",
ticketsEntity.ProjectID, ticketsEntity.TicketID, DateTime.Now));
}
//add create user
ticketUserEntity.Type = TicketUsersType.Create;
ticketUserEntity.TicketID = result;
ticketUserEntity.UserID = ticketsEntity.CreatedBy;
new TicketsApplication().AddTicketUser(ticketUserEntity);
if (UserInfo.Role == RolesEnum.PM || UserInfo.Role == RolesEnum.ADMIN)
{
//添加当前Project中的Leader到此ticket下.
List <ProjectUsersEntity> ProjectUsers = new ProjectApplication().GetProjectSunnetUserList(projectsEntity.ID);
if (ProjectUsers != null)
{
List <ProjectUsersEntity> leaders = ProjectUsers.FindAll(r => r.Role == RolesEnum.Leader);
foreach (ProjectUsersEntity leader in leaders)
{
ticketUserEntity = new TicketUsersEntity();
ticketUserEntity.Type = TicketUsersType.Dev;
ticketUserEntity.TicketID = result;
ticketUserEntity.UserID = leader.UserID;
new TicketsApplication().AddTicketUser(ticketUserEntity);
}
}
}
}
/// <summary>
/// Send Email to Responsible when PM,Dev,QA,Seller Review Ticket
/// </summary>
/// <param name="tu"></param>
/// <param name="ticketEntity"></param>
public void SendEmailToResponsibile(TicketUsersEntity tu, TicketsEntity ticketEntity, UsersEntity createUser)
{
string to = "";
to = GetEmailByUserId(tu.UserID);
string projectTitle = GetProjectTitleByPid(ticketEntity.ProjectID);
XElement xmlInvoice1 = XElement.Load(System.AppDomain.CurrentDomain.SetupInformation.ApplicationBase + "Template/SendEmailToResponsible.xml");
emailBody = xmlInvoice1.Element("email").Elements("content").First().Value;
emailSubject = xmlInvoice1.Element("email").Elements("subject").First().Value
.Replace("{TicketID}", ticketEntity.TicketID.ToString())
.Replace("{TicketTitle}", ticketEntity.Title);
emailBody = emailBody.Replace("{TicketID}", ticketEntity.TicketID.ToString())
.Replace("{Project}", projectTitle)
.Replace("{CreateName}", createUser.FirstAndLastName)
.Replace("{TicketTitle}", ticketEntity.Title);
SFConfig.Components.EmailSender.SendMail(to, emailSubject, emailBody, true, MailPriority.Normal);
}
public List <TicketUsersEntity> GetTicketUser(int ticketID, TicketUsersType type)
{
StringBuilder strSql = new StringBuilder();
strSql.Append("select * from TicketUsers ");
strSql.AppendFormat(" where TicketID=@TicketID and [type] = {0} ", (int)type);
Database db = DatabaseFactory.CreateDatabase();
DbCommand dbCommand = db.GetSqlStringCommand(strSql.ToString());
db.AddInParameter(dbCommand, "TicketID", DbType.Int32, ticketID);
using (IDataReader dataReader = db.ExecuteReader(dbCommand))
{
var list = new List <TicketUsersEntity>();
while (dataReader.Read())
{
list.Add(TicketUsersEntity.ReaderBind(dataReader));
}
return(list);
}
return(null);
}
private void AddDefaultTicketUsers(ProjectsEntity projectsEntity, TicketsEntity ticketsEntity, int result, out List <int> userIds)
{
userIds = new List <int>();
TicketUsersEntity ticketPMUserEntity = new TicketUsersEntity();
//add pm user
ticketPMUserEntity.Type = TicketUsersType.PM;
ticketPMUserEntity.TicketID = result;
ProjectsEntity projectEntity = new ProjectApplication().Get(ticketsEntity.ProjectID);
if (projectEntity != null)
{
ticketPMUserEntity.UserID = projectEntity.PMID;
new TicketsApplication().AddTicketUser(ticketPMUserEntity);
userIds.Add(projectEntity.PMID);
//发送Email给Responsible
ticketPMUserEntity.UserID = int.Parse(ddlRes.SelectedValue);
new SendHandler(() => ex.SendEmailToResponsibile(ticketPMUserEntity, ticketsEntity, UserInfo)).BeginInvoke(null, null);
}
else
{
WebLogAgent.Write(string.Format("Add Pm To Ticket User Error:Project :{0},Ticket:{1},CreateDate:{2}",
ticketsEntity.ProjectID, ticketsEntity.TicketID, DateTime.Now));
}
//add create user
TicketUsersEntity ticketCreateUserEntity = new TicketUsersEntity();
ticketCreateUserEntity.Type = TicketUsersType.Create;
ticketCreateUserEntity.TicketID = result;
ticketCreateUserEntity.UserID = ticketsEntity.CreatedBy;
new TicketsApplication().AddTicketUser(ticketCreateUserEntity);
if (userIds.Contains(ticketsEntity.CreatedBy) == false)
{
new SendHandler(() => ex.SendEmailToAssignedUser(ticketCreateUserEntity, ticketsEntity, UserInfo)).BeginInvoke(null, null);
userIds.Add(ticketsEntity.CreatedBy);
}
}
protected void Page_Load(object sender, EventArgs e)
{
if (!Page.IsPostBack)
{
if (TicketsEntity != null)
{
GetButtonsHTML();
this.fileUpload.TicketID = TicketsEntity.TicketID;
TicketUsersEntity ticketUser = ticketsApplication.GetTicketUser(TicketsEntity.TicketID, UserInfo.ID);
if (ticketUser != null)
{
ltlStatus.Text = ticketUser.WorkingOnStatus.ToText();
}
if (ticketUser == null || UserInfo.Role == RolesEnum.CLIENT)
{
phlWorkingOn.Visible = false;
}
}
}
TicketsEntity.CreatedUserEntity = userApp.GetUser(TicketsEntity.CreatedBy);
}
public List <TicketUsersEntity> GetListByUserId(int userId)
{
StringBuilder strSql = new StringBuilder();
strSql.Append("select * from TicketUsers ");
strSql.Append(" where UserID=@UserID ");
Database db = DatabaseFactory.CreateDatabase();
List <TicketUsersEntity> list = new List <TicketUsersEntity>();
using (DbCommand dbCommand = db.GetSqlStringCommand(strSql.ToString()))
{
db.AddInParameter(dbCommand, "UserID", DbType.Int32, userId);
using (IDataReader dataReader = db.ExecuteReader(dbCommand))
{
while (dataReader.Read())
{
list.Add(TicketUsersEntity.ReaderBind(dataReader));
}
}
}
return(list);
}
/// <summary>
/// Get an object entity
/// </summary>
public TicketUsersEntity Get(int TUID)
{
StringBuilder strSql = new StringBuilder();
strSql.Append("select * from TicketUsers ");
strSql.Append(" where TUID=@TUID ");
Database db = DatabaseFactory.CreateDatabase();
using (DbCommand dbCommand = db.GetSqlStringCommand(strSql.ToString()))
{
db.AddInParameter(dbCommand, "TUID", DbType.Int32, TUID);
TicketUsersEntity model = null;
using (IDataReader dataReader = db.ExecuteReader(dbCommand))
{
if (dataReader.Read())
{
model = TicketUsersEntity.ReaderBind(dataReader);
}
}
return(model);
}
}
public int GetCount(string where)
{
var strSql = "select count(1) from TicketUsers where " + where;
Database db = DatabaseFactory.CreateDatabase();
using (DbCommand dbCommand = db.GetSqlStringCommand(strSql))
{
TicketUsersEntity model = null;
using (IDataReader dataReader = db.ExecuteReader(dbCommand))
{
try
{
return(dataReader.GetInt32(0));
}
catch (Exception ex)
{
WebLogAgent.Write(string.Format("[SQLText:{0},{1}Messages:\r\n{2}]",
strSql, base.FormatParameters(dbCommand.Parameters), ex.Message));
return(0);
}
}
}
}
public void DoAddPmAndSendEmail(TicketsEntity ticketEntity)
{
#region add pm
TicketUsersEntity ticketUserEntity = new TicketUsersEntity();
//add pm user
ticketUserEntity.Type = TicketUsersType.PM;
ticketUserEntity.TicketID = result;
ProjectsEntity projectEntity = projectApp.Get(ticketEntity.ProjectID);
if (projectEntity != null)
{
ticketUserEntity.UserID = projectEntity.PMID;
ticketAPP.AddTicketUser(ticketUserEntity);
}
else
{
WebLogAgent.Write(string.Format("Add Pm To Ticket User Error:Project :{0},Ticket:{1},CreateDate:{2}",
ticketEntity.ProjectID, ticketEntity.TicketID, DateTime.Now));
}
//add create user
ticketUserEntity.Type = TicketUsersType.Create;
ticketUserEntity.TicketID = result;
ticketUserEntity.UserID = ticketEntity.CreatedBy;
ticketAPP.AddTicketUser(ticketUserEntity);
#endregion
#region send email
if (!ticketEntity.IsInternal && ticketEntity.Status != TicketsState.Draft)
{
TicketStatusManagerApplication ex = new TicketStatusManagerApplication();
ex.SendEmailToPMWhenTicketAdd(result, ticketEntity.TicketType);
}
#endregion
}
/// <summary>
/// save : 1:save ; 2:draft ;3 save and new
/// </summary>
/// <param name="save"></param>
private void SaveTicket(int save)
{
#region add ticket
TicketsEntity ticketsEntity = new TicketsEntity();
ticketsEntity.Title = txtTitle.Value.NoHTML();
ticketsEntity.FullDescription = txtDesc.Value.NoHTML();
ticketsEntity.URL = txtUrl.Value;
ticketsEntity.ProjectID = int.Parse(ddlProject.SelectedValue);
ticketsEntity.TicketType = (TicketsType)int.Parse(ddlType.SelectedValue);
ticketsEntity.TicketCode = new TicketsApplication().ConvertTicketTypeToTicketCode(ticketsEntity.TicketType);
ticketsEntity.Priority = (PriorityState)int.Parse(this.radioPriority.SelectedValue);
ProjectsEntity projectsEntity = new ProjectApplication().Get(ticketsEntity.ProjectID);
ticketsEntity.CompanyID = projectsEntity.CompanyID;
ticketsEntity.IsEstimates = chkEN.Checked;
ticketsEntity.IsInternal = false;
ticketsEntity.CreatedBy = UserInfo.UserID;
ticketsEntity.CreatedOn = DateTime.Now;
ticketsEntity.ModifiedBy = UserInfo.UserID;
ticketsEntity.ModifiedOn = DateTime.Now;
ticketsEntity.PublishDate = UtilFactory.Helpers.CommonHelper.GetDefaultMinDate();
ticketsEntity.ConvertDelete = CovertDeleteState.Normal;
ticketsEntity.StartDate = UtilFactory.Helpers.CommonHelper.GetDefaultMinDate();
ticketsEntity.DeliveryDate = UtilFactory.Helpers.CommonHelper.GetDefaultMinDate();
if (UserInfo.Role == RolesEnum.PM || UserInfo.Role == RolesEnum.ADMIN)
{
ticketsEntity.Source = (RolesEnum)Enum.Parse(typeof(RolesEnum), ddlSource.SelectedValue);
}
else
{
ticketsEntity.Source = UserInfo.Role;
}
if (save == 2)
{
ticketsEntity.Status = TicketsState.Draft;
}
else
{
if (UserInfo.Role == RolesEnum.PM || UserInfo.Role == RolesEnum.ADMIN)
{
ticketsEntity.Status = TicketsState.PM_Reviewed;
}
else
{
ticketsEntity.Status = TicketsState.Submitted;
}
}
int result = new TicketsApplication().AddTickets(ticketsEntity);
if (result > 0)
{
TicketUsersEntity ticketUserEntity = new TicketUsersEntity();
//add pm user
ticketUserEntity.Type = TicketUsersType.PM;
ticketUserEntity.TicketID = result;
ProjectsEntity projectEntity = new ProjectApplication().Get(ticketsEntity.ProjectID);
if (projectEntity != null)
{
ticketUserEntity.UserID = projectEntity.PMID;
new TicketsApplication().AddTicketUser(ticketUserEntity);
}
else
{
WebLogAgent.Write(string.Format("Add Pm To Ticket User Error:Project :{0},Ticket:{1},CreateDate:{2}",
ticketsEntity.ProjectID, ticketsEntity.TicketID, DateTime.Now));
}
//add create user
ticketUserEntity.Type = TicketUsersType.Create;
ticketUserEntity.TicketID = result;
ticketUserEntity.UserID = ticketsEntity.CreatedBy;
new TicketsApplication().AddTicketUser(ticketUserEntity);
if (UserInfo.Role == RolesEnum.PM || UserInfo.Role == RolesEnum.ADMIN)
{
//添加当前Project中的Leader到此ticket下.
List <ProjectUsersEntity> ProjectUsers = new ProjectApplication().GetProjectSunnetUserList(projectsEntity.ID);
if (ProjectUsers != null)
{
List <ProjectUsersEntity> leaders = ProjectUsers.FindAll(r => r.Role == RolesEnum.Leader);
foreach (ProjectUsersEntity leader in leaders)
{
ticketUserEntity = new TicketUsersEntity();
ticketUserEntity.Type = TicketUsersType.Dev;
ticketUserEntity.TicketID = result;
ticketUserEntity.UserID = leader.UserID;
new TicketsApplication().AddTicketUser(ticketUserEntity);
}
}
}
}
#endregion
#region send email
TicketStatusManagerApplication ex = new TicketStatusManagerApplication();
if (!ticketsEntity.IsInternal)
{
ex.SendEmailToPMWhenTicketAdd(result, ticketsEntity.TicketType);
}
#endregion
#region add file
if (fileupload.PostedFile.ContentLength > 0)
{
string FolderName = string.Empty;
if (null != projectsEntity)
{
FolderName = projectsEntity.ProjectID.ToString();
}
string filderPath = System.Configuration.ConfigurationManager.AppSettings["FolderPath"]; //～/path
string savepath = Server.MapPath(filderPath) + FolderName;
string filename = fileupload.PostedFile.FileName;
string fileExtension = Path.GetExtension(filename);
if (!Directory.Exists(savepath))
{
Directory.CreateDirectory(savepath);
}
string sNewFileName = string.Format("{0}_{1}{2}", result, DateTime.Now.ToString("yyMMddssmm"), fileExtension);
fileupload.PostedFile.SaveAs(savepath + @"\" + sNewFileName);
FilesEntity fileEntity = new FilesEntity();
fileEntity.ContentType = fileExtension.ToLower();
fileEntity.CreatedBy = ticketsEntity.CreatedBy;
fileEntity.FilePath = filderPath.Substring(2) + FolderName + @"/" + sNewFileName;
fileEntity.FileSize = fileupload.PostedFile.ContentLength;
fileEntity.FileTitle = filename.Substring(0, filename.LastIndexOf('.'));
fileEntity.IsPublic = !ticketsEntity.IsInternal;
fileEntity.ProjectId = ticketsEntity.ProjectID;
fileEntity.TicketId = result;
fileEntity.CreatedOn = DateTime.Now.Date;
fileEntity.FeedbackId = 0;
fileEntity.SourceType = (int)FileSourceType.Ticket;
fileEntity.ThumbPath = "";
fileEntity.CompanyID = ticketsEntity.CompanyID;
int response = new FileApplication().AddFile(fileEntity);
}
#endregion
switch (save)
{
case 1:
ShowMessageAndRedirect("The ticket has been added.", "/sunnet/Clients/ListTicket.aspx");
break;
case 2:
ShowMessageAndRedirect("The ticket has been added.", "/sunnet/Clients/ListTicketDrafted.aspx");
break;
case 3:
ShowMessageAndRedirect("The ticket has been added.", "/sunnet/Clients/AddBug.aspx");
break;
}
}
public void ProcessRequest(HttpContext context)
{
context.Response.ContentType = "text/plain";
try
{
if (IdentityContext.UserID <= 0)
{
return;
}
#region get value
String action = context.Request["action"];
String desc = (context.Request["desc"]).NoHTML();
bool ckIsSave = "no" == context.Request["ckIsSave"] ? false : true;
int tid = Convert.ToInt32(context.Request["tid"]);
#endregion
#region declare
int result = 0;
TicketsEntity entity = new TicketsEntity();
TicketsEntity Originalentity = ticketAPP.GetTickets(tid);
bool Update = true;
#endregion
if (action == "cRequest")
{
if (ckIsSave)
{
#region add
entity.ProjectID = Originalentity.ProjectID;
entity.CompanyID = Originalentity.CompanyID;
entity.Priority = Originalentity.Priority;
entity.TicketType = TicketsType.Request;
entity.Title = Originalentity.Title;
entity.URL = Originalentity.URL;
entity.FullDescription = Originalentity.TicketCode + ":" + Originalentity.FullDescription +
string.Format(Environment.NewLine +
"==================================" +
Environment.NewLine +
"Convert Reason:{0}", desc.TrimStart());
entity.CreatedBy = Originalentity.CreatedBy;
entity.CreatedOn = DateTime.Now;
entity.ModifiedOn = DateTime.Now;
entity.Status = TicketsState.Submitted;
entity.IsEstimates = Originalentity.IsEstimates;
entity.TicketCode = "R";
entity.IsInternal = false;
entity.ModifiedBy = 0;
entity.PublishDate = UtilFactory.Helpers.CommonHelper.GetDefaultMinDate();
entity.ConvertDelete = CovertDeleteState.Normal;
entity.StartDate = UtilFactory.Helpers.CommonHelper.GetDefaultMinDate();
entity.DeliveryDate = UtilFactory.Helpers.CommonHelper.GetDefaultMinDate();
entity.Source = userApp.GetUser(IdentityContext.UserID).Role;
result = ticketAPP.AddTickets(entity);
if (result > 0)
{
TicketUsersEntity ticketUserEntity = new TicketUsersEntity();
ticketUserEntity.Type = TicketUsersType.PM;
ticketUserEntity.TicketID = result;
ProjectsEntity projectEntity = projectApp.Get(entity.ProjectID);
if (projectEntity != null)
{
ticketUserEntity.UserID = projectEntity.PMID;
ticketAPP.AddTicketUser(ticketUserEntity);
}
else
{
WebLogAgent.Write(string.Format("Add Pm To Ticket User Error:Project :{0},Ticket:{1},CreateDate:{2}",
entity.ProjectID, result, DateTime.Now));
}
ticketUserEntity.Type = TicketUsersType.Create;
ticketUserEntity.TicketID = result;
ticketUserEntity.UserID = Originalentity.CreatedBy;
ticketAPP.AddTicketUser(ticketUserEntity);
}
#endregion
#region add relation
TicketsRelationDTO dtoEntity = new TicketsRelationDTO();
AddTicketsRelationRequest request = new AddTicketsRelationRequest();
dtoEntity.RTID = Convert.ToInt32(result);
dtoEntity.TID = Convert.ToInt32(tid);
dtoEntity.CreatedBy = Originalentity.CreatedBy;
request.dto = dtoEntity;
trApp.AddTR(request);
#endregion
#region history
TicketHistorysEntity historEntity = new TicketHistorysEntity();
historEntity.ModifiedBy = IdentityContext.UserID;
historEntity.ModifiedOn = DateTime.Now.Date;
historEntity.TicketID = Originalentity.TicketID;
historEntity.Description = entity.FullDescription = Originalentity.TicketCode + ":" + Originalentity.FullDescription +
string.Format(Environment.NewLine +
"==================================" +
Environment.NewLine +
"Convert Reason:{0}" +
Environment.NewLine +
"Convert By:{1}"
, desc.TrimStart()
, userApp.GetLastNameFirstName(IdentityContext.UserID)
);
ticketAPP.AddTicketHistory(historEntity);
#endregion
#region update
Originalentity.ConvertDelete = CovertDeleteState.ConvertToHistory;
Originalentity.ModifiedOn = DateTime.Now;
Originalentity.ModifiedBy = IdentityContext.UserID;
Update = ticketAPP.UpdateTickets(Originalentity);
#endregion
}
else
{
#region add
entity.ProjectID = Originalentity.ProjectID;
entity.CompanyID = Originalentity.CompanyID;
entity.Priority = Originalentity.Priority;
entity.TicketType = TicketsType.Request;
entity.Title = Originalentity.Title;
entity.URL = Originalentity.URL;
entity.FullDescription = Originalentity.TicketCode + ":" + Originalentity.FullDescription +
string.Format(Environment.NewLine +
"==================================" +
Environment.NewLine +
"Convert Reason:{0}", desc.TrimStart());
entity.CreatedBy = Originalentity.CreatedBy;
entity.CreatedOn = DateTime.Now;
entity.ModifiedOn = DateTime.Now;
entity.Status = TicketsState.Submitted;
entity.IsEstimates = Originalentity.IsEstimates;
entity.TicketCode = "R";
entity.IsInternal = false;
entity.ModifiedBy = 0;
entity.PublishDate = UtilFactory.Helpers.CommonHelper.GetDefaultMinDate();
entity.ConvertDelete = CovertDeleteState.Normal;
entity.StartDate = UtilFactory.Helpers.CommonHelper.GetDefaultMinDate();
entity.DeliveryDate = UtilFactory.Helpers.CommonHelper.GetDefaultMinDate();
entity.Source = userApp.GetUser(IdentityContext.UserID).Role;
result = ticketAPP.AddTickets(entity);
if (result > 0)
{
TicketUsersEntity ticketUserEntity = new TicketUsersEntity();
ticketUserEntity.Type = TicketUsersType.PM;
ticketUserEntity.TicketID = result;
ProjectsEntity projectEntity = projectApp.Get(entity.ProjectID);
if (projectEntity != null)
{
ticketUserEntity.UserID = projectEntity.PMID;
ticketAPP.AddTicketUser(ticketUserEntity);
}
else
{
WebLogAgent.Write(string.Format("Add Pm To Ticket User Error:Project :{0},Ticket:{1},CreateDate:{2}",
entity.ProjectID, result, DateTime.Now));
}
ticketUserEntity.Type = TicketUsersType.Create;
ticketUserEntity.TicketID = result;
ticketUserEntity.UserID = Originalentity.CreatedBy;
ticketAPP.AddTicketUser(ticketUserEntity);
}
#endregion
#region history
TicketHistorysEntity historEntity = new TicketHistorysEntity();
historEntity.ModifiedBy = IdentityContext.UserID;
historEntity.ModifiedOn = DateTime.Now.Date;
historEntity.TicketID = Originalentity.TicketID;
historEntity.Description = entity.FullDescription = Originalentity.TicketCode + ":" + Originalentity.FullDescription +
string.Format(Environment.NewLine +
"==================================" +
Environment.NewLine +
"Convert Reason:{0}" +
Environment.NewLine +
"Convert By:{1}"
, desc.TrimStart()
, userApp.GetLastNameFirstName(IdentityContext.UserID)
);
ticketAPP.AddTicketHistory(historEntity);
#endregion
#region add relation
TicketsRelationDTO dtoEntity = new TicketsRelationDTO();
AddTicketsRelationRequest request = new AddTicketsRelationRequest();
dtoEntity.RTID = Convert.ToInt32(result);
dtoEntity.TID = Convert.ToInt32(tid);
dtoEntity.CreatedBy = Originalentity.CreatedBy;
request.dto = dtoEntity;
trApp.AddTR(request);
#endregion
#region update
Originalentity.Status = TicketsState.Cancelled;
Originalentity.ConvertDelete = CovertDeleteState.ForeverDelete;
Originalentity.ModifiedOn = DateTime.Now;
Originalentity.ModifiedBy = IdentityContext.UserID;
Update = ticketAPP.UpdateTickets(Originalentity);
#endregion
}
}
if (Update)
{
context.Response.Write("Update Status Success!");
}
else
{
context.Response.Write("Update Status Fail!");
}
}
catch (Exception ex)
{
context.Response.Write("para error!");
WebLogAgent.Write(string.Format("Error Ashx:DoConverReasonHandler.ashx Messages:\r\n{0}", ex));
return;
}
}
public void ProcessRequest(HttpContext context)
{
context.Response.ContentType = "text/plain";
try
{
if (IdentityContext.UserID <= 0)
{
return;
}
String checkboxList = context.Request["checkboxList"];
String tid = context.Request["tid"];
String type = context.Request["type"];
List <string> userArray = new List <string>();
List <string> userids = new List <string>();
List <string> userTypes = new List <string>();
if (!string.IsNullOrEmpty(checkboxList))
{
userArray = checkboxList.Split(',').ToList();
}
foreach (string user in userArray)
{
string[] values = user.Split('|');
userids.Add(values[0]);
userTypes.Add(values[1]);
}
IEnumerable <string> distinctedUserTypes = userTypes.Distinct();
ticketApp.RemoveAllTicketUsersExceptPM(Convert.ToInt32(tid));//remove all ticket user
TicketUsersEntity entity = new TicketUsersEntity();
entity.TicketID = Convert.ToInt32(tid);
int result = 0;
bool HasError = false;
for (int i = 0; i < userids.Count; i++)
{
if (userids[i].Length > 0)
{
userID = Convert.ToInt32(userids[i]);
entity.UserID = userID;
entity.Type = (TicketUsersType)int.Parse(userTypes[i] + "");
result = ticketApp.AddTicketUser(entity);
if (result > 0)
{
if (enableEmail)
{
ticketStatusMgr.SendEmailToAssignedUser(entity);
}
}
else
{
HasError = true;
}
}
}
if (!HasError)
{
context.Response.Write("User Assign Successful!");
}
else
{
context.Response.Write("User Assign Fail!");
}
}
catch (Exception ex)
{
context.Response.Write("para error!");
WebLogAgent.Write(string.Format("Error Ashx:DoAssignUserHandler.ashx Messages:\r\n{0}", ex));
return;
}
}
protected void Page_Load(object sender, EventArgs e)
{
if (!IsPostBack)
{
if (ticketID > 0)
{
ticketsEntity = ticketApp.GetTickets(ticketID);
//创建者
TicketUsersEntity ticketUser = ticketApp.GetTicketCreateUser(ticketID);
UsersEntity createUser = userApp.GetUser(ticketUser.UserID);
if (createUser.Role == RolesEnum.CLIENT)
{
HiddenField_TicketCreateId.Value = "-1";
}
else
{
HiddenField_TicketCreateId.Value = ticketUser.UserID.ToString();;
}
ProposalTrackerRelationEntity model = wrApp.GetProposalTrackerByTid(ticketID);
if (model != null && model.ID != 0)
{
ddl_Proposal.SelectedValue = model.WID.ToString();
}
ddlResponsibleUser.Items.Add(new ListItem("System", "-1"));
}
if (projectID > 0)
{
ProposalTrackerApplication wrApp = new ProposalTrackerApplication();
List <ProposalTrackerEntity> proposalTracker = wrApp.GetProposalTrackerByPid(projectID);
ddl_Proposal.DataSource = proposalTracker;
ddl_Proposal.DataValueField = "ProposalTrackerID";
ddl_Proposal.DataTextField = "Title";
ddl_Proposal.DataBind();
ddl_Proposal.Items.Insert(0, new ListItem("Please select... ", ""));
}
}
if (ticketsEntity != null)
{
if (!IsPostBack)
{
if (ticketsEntity.Status >= TicketsState.PM_Reviewed &&
ticketsEntity.Status <= TicketsState.Estimation_Approved && ticketsEntity.TicketType == TicketsType.Bug)
{
dvChangeRequest.Style.Add("display", "block");
}
else
{
dvChangeRequest.Style.Add("display", "none");
}
litHead.Text = string.Format("Ticket ID: {0}, {1} ; Status: {2}"
, ticketsEntity.TicketID, ticketsEntity.Title, ticketsEntity.Status.ToText());
TicketUsersEntity ticketUsersEntity = ticketApp.GetTicketCreateUser(ticketsEntity.TicketID);
SetEstimation(ticketUsersEntity);
SetEditClient(ticketUsersEntity);
BindStatus();
txtProprosalName.Text = ticketsEntity.ProprosalName;
txtWorkPlanName.Text = ticketsEntity.WorkPlanName;
txtWorkScope.Text = ticketsEntity.WorkScope;
txtInvoice.Text = ticketsEntity.Invoice;
}
}
else
{
ShowFailMessageToClient();
}
}
public void AddTicket(TicketsEntity te, TicketUsersEntity tu)
{
FakeEmailSender emailSender = new FakeEmailSender();
emailSender.SendMail(tu.UserID.ToString(), "", te.Title, te.Description);
}
public bool Update(TicketUsersEntity entity)
{
throw new NotImplementedException();
}
protected string GetButtonsHTML()
{
StringBuilder resultButtonHTMLBuilder = new StringBuilder();
TicketsState currentTicketState = ticketEntity.Status;
if (ticketApp.IsTicketUser(ticketEntity.ID, UserInfo.UserID))
{
switch (UserInfo.Role)
{
case RolesEnum.PM:
{
ReviewUrl = "PMReview.aspx?tid=" + ticketEntity.ID.ToString() + "&pid=" + ticketEntity.ProjectID.ToString();
ReviewName = "PM Review";
break;
}
case RolesEnum.CLIENT:
{
TicketUsersEntity ticketUsersEntity = ticketApp.GetTicketUser(ticketEntity.TicketID, UserInfo.UserID);
if (ticketApp.ClientDealState.Find(r => r == ticketEntity.Status) != 0 &&
ticketUsersEntity != null && ticketUsersEntity.Type == TicketUsersType.Create)
{
SetReadyforReview();
}
break;
}
case RolesEnum.QA:
{
if (ticketApp.QaDealState.Find(r => r == ticketEntity.Status) != 0)
{
if (ticketEntity.Status == TicketsState.Waiting_For_Estimation)
{
ReviewUrl = "QAReview.aspx?tid=" + ticketEntity.ID.ToString();
ReviewName = "QA Review";
}
else
{
if (ticketEntity.Status == TicketsState.Ready_For_Review)
{
SetReadyforReview();
}
else
{
ReviewUrl = "QAReview.aspx?tid=" + ticketEntity.ID.ToString();
ReviewName = "QA Review";
}
}
}
break;
}
case RolesEnum.Leader:
case RolesEnum.DEV:
{
if (ticketApp.DevDealState.Find(r => r == ticketEntity.Status) != 0)
{
if (ticketEntity.Status == TicketsState.Waiting_For_Estimation)
{
if (ticketEntity.EsUserID == UserInfo.UserID)
{
ReviewUrl = "DevReview.aspx?tid=" + ticketEntity.ID.ToString();
ReviewName = "DEV Review";
}
}
else
{
if (UserInfo.Role == RolesEnum.Leader)
{
if (ticketEntity.Status == TicketsState.Ready_For_Review)
{
SetReadyforReview();
}
else
{
ReviewUrl = "DevReview.aspx?tid=" + ticketEntity.ID.ToString();
ReviewName = "DEV Review";
}
}
else
{
ReviewUrl = "DevReview.aspx?tid=" + ticketEntity.ID.ToString();
ReviewName = "DEV Review";
}
}
}
break;
}
case RolesEnum.Sales:
{
if (ticketApp.SalerDealState.Find(r => r == ticketEntity.Status) != 0)
{
if (ticketEntity.Status != TicketsState.Ready_For_Review)
{
ReviewUrl = "SalerReview.aspx?tid=" + ticketEntity.ID.ToString();
ReviewName = "Saler Review";
}
else
{
SetReadyforReview();
}
}
break;
}
}
}
return(resultButtonHTMLBuilder.ToString());
}
