public static string GetTicketTypesViewItem(RestCommand command, int ticketTypeID)
{
TicketTypesViewItem ticketTypesViewItem = TicketTypesView.GetTicketTypesViewItem(command.LoginUser, ticketTypeID);
if (ticketTypesViewItem.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
return(ticketTypesViewItem.GetXml("TicketTypesViewItem", true));
}
public static string GetTicketTypesView(RestCommand command)
{
TicketTypesView ticketTypesView = new TicketTypesView(command.LoginUser);
ticketTypesView.LoadByOrganizationID(command.Organization.OrganizationID);
if (command.Format == RestFormat.XML)
{
return(ticketTypesView.GetXml("TicketTypesView", "TicketTypesViewItem", true, command.Filters));
}
else
{
throw new RestException(HttpStatusCode.BadRequest, "Invalid data format");
}
}
public static string GetTypesHtml(SelectedType type, string arg)
{
Organization organization = Organizations.GetOrganization(UserSession.LoginUser, UserSession.LoginUser.OrganizationID);
DataTable table = new DataTable();
table.Columns.Add("ID");
table.Columns.Add("Name");
table.Columns.Add("Description");
string result = "";
switch (type)
{
case SelectedType.ActionTypes:
ActionTypes actionTypes = new ActionTypes(UserSession.LoginUser);
actionTypes.LoadAllPositions(UserSession.LoginUser.OrganizationID);
table.Columns.Add("Is Timed");
foreach (ActionType actionType in actionTypes)
{
table.Rows.Add(new string[] { actionType.ActionTypeID.ToString(), actionType.Name, actionType.Description, actionType.IsTimed.ToString() });
}
break;
case SelectedType.PhoneTypes:
PhoneTypes phoneTypes = new PhoneTypes(UserSession.LoginUser);
phoneTypes.LoadAllPositions(UserSession.LoginUser.OrganizationID);
foreach (PhoneType phoneType in phoneTypes)
{
table.Rows.Add(new string[] { phoneType.PhoneTypeID.ToString(), phoneType.Name, phoneType.Description });
}
break;
case SelectedType.ProductVersionStatuses:
ProductVersionStatuses productVersionStatuses = new ProductVersionStatuses(UserSession.LoginUser);
productVersionStatuses.LoadAllPositions(UserSession.LoginUser.OrganizationID);
table.Columns.Add("Is Shipping");
table.Columns.Add("Is Discontinued");
foreach (ProductVersionStatus productVersionStatus in productVersionStatuses)
{
table.Rows.Add(new string[] { productVersionStatus.ProductVersionStatusID.ToString(), productVersionStatus.Name, productVersionStatus.Description, productVersionStatus.IsShipping.ToString(), productVersionStatus.IsDiscontinued.ToString() });
}
break;
case SelectedType.TicketSeverities:
table.Columns.Add("Visible on Portal");
TicketSeverities ticketSeverities = new TicketSeverities(UserSession.LoginUser);
ticketSeverities.LoadAllPositions(UserSession.LoginUser.OrganizationID);
foreach (TicketSeverity ticketSeverity in ticketSeverities)
{
table.Rows.Add(new string[] { ticketSeverity.TicketSeverityID.ToString(), ticketSeverity.Name, ticketSeverity.Description, ticketSeverity.VisibleOnPortal.ToString() });
}
break;
case SelectedType.TicketStatuses:
TicketStatuses ticketStatuses = new TicketStatuses(UserSession.LoginUser);
ticketStatuses.LoadAllPositions(int.Parse(arg));
table.Columns.Add("Is Closed");
table.Columns.Add("Closed Email");
table.Columns.Add("Email Response");
table.Columns.Add("Pause SLA");
foreach (TicketStatus ticketStatus in ticketStatuses)
{
table.Rows.Add(new string[] { ticketStatus.TicketStatusID.ToString(), ticketStatus.Name, ticketStatus.Description, ticketStatus.IsClosed.ToString(), ticketStatus.IsClosedEmail.ToString(), ticketStatus.IsEmailResponse.ToString(), ticketStatus.PauseSLA.ToString() });
}
break;
case SelectedType.TicketTypes:
table.Columns.Add("Icon");
table.Columns.Add("Visible on Portal");
string icon = "<img src=\"../{0}\" />";
if (organization.UseProductFamilies)
{
TicketTypesView ticketTypes = new TicketTypesView(UserSession.LoginUser);
ticketTypes.LoadAllPositions(UserSession.LoginUser.OrganizationID);
table.Columns.Add("Product Line");
table.Columns.Add("Active");
foreach (TicketTypesViewItem ticketType in ticketTypes)
{
table.Rows.Add(new string[] { ticketType.TicketTypeID.ToString(), ticketType.Name, ticketType.Description, string.Format(icon, ticketType.IconUrl), ticketType.IsVisibleOnPortal.ToString(), ticketType.ProductFamilyName });
}
}
else
{
TicketTypes ticketTypes = new TicketTypes(UserSession.LoginUser);
ticketTypes.LoadAllPositions(UserSession.LoginUser.OrganizationID);
table.Columns.Add("Active");
foreach (TicketType ticketType in ticketTypes)
{
table.Rows.Add(new string[] { ticketType.TicketTypeID.ToString(), ticketType.Name, ticketType.Description, string.Format(icon, ticketType.IconUrl), ticketType.IsVisibleOnPortal.ToString() });
}
}
break;
case SelectedType.ActivityTypes:
ActivityTypes activityTypes = new ActivityTypes(UserSession.LoginUser);
activityTypes.LoadAllPositions(UserSession.LoginUser.OrganizationID);
foreach (ActivityType activityType in activityTypes)
{
table.Rows.Add(new string[] { activityType.ActivityTypeID.ToString(), activityType.Name, activityType.Description });
}
break;
default:
break;
}
return(BuildTable(table));
}
