public async Task <IActionResult> UpdateIncidence([FromForm] IncidenceUpdateRequest request, [FromForm] List <IFormFile> attachments)
{
try {
var ticketData = await _ticketRepository.GetTicketDetailByNroTicket(request.NroTicket);
if (ticketData == null)
{
return(StatusCode(StatusCodes.Status400BadRequest));
}
TicketIncidenceCreate ticket = new TicketIncidenceCreate {
TicketId = ticketData.Id,
Description = request.Description,
Attachments = _mapper.Map <List <TicketAttachments> >(_convertFileExtensions.ListConvertFileToBase64(attachments))
};
var result = _ticketRepository.UpdateTicketOtrs(
_mapper.Map <TicketCredencials>(_otrsCredencialsService.GetOtrsCredencials()),
ticket);
if (result.TicketID != null)
{
return(StatusCode(StatusCodes.Status201Created, new { Result = result, EmailSend = false, Status = 1 }));
}
else
{
return(StatusCode(StatusCodes.Status400BadRequest, new { Result = result, EmailSend = false, Status = 0 }));
}
} catch (Exception e) {
return(StatusCode(StatusCodes.Status500InternalServerError, new { StatusName = e.Message, Message = "Ocurrió un problema al guardar la información.", EmailSend = false, Status = 0 }));
}
}
public async Task <IActionResult> AddIncidence([FromForm] IncidenceCreateRequest request, [FromForm] List <IFormFile> attachments)
{
try {
var user = await _customerUserRepository.GetCustomerUserByDni(request.UserDni);
if (user == null)
{
return(StatusCode(StatusCodes.Status400BadRequest));
}
TicketIncidenceCreate ticket = new TicketIncidenceCreate {
UserCip = user.CustomerId,
OtrsServiceId = request.OtrsServiceID,
Description = request.Description,
Asset = await _assetRepository.GetAssetById(request.AssetId),
Attachments = _mapper.Map <List <TicketAttachments> >(_convertFileExtensions.ListConvertFileToBase64(attachments))
};
var result = _ticketRepository.AddTicketIncidenceOtrs(
_mapper.Map <TicketCredencials>(_otrsCredencialsService.GetOtrsCredencials()),
ticket);
if (result.TicketID != null)
{
var sendMail = await _smtpService.SendEmailCreateTicket(user, result.TicketNumber);
return(StatusCode(StatusCodes.Status201Created, new { Result = result, EmailSend = sendMail, Status = 1 }));
}
else
{
return(StatusCode(StatusCodes.Status400BadRequest, new { Result = result, EmailSend = false, Status = 0 }));
}
} catch (Exception e) {
return(StatusCode(StatusCodes.Status500InternalServerError, new { StatusName = e.Message, Message = "Ocurrió un problema al guardar la información.", EmailSend = false, Status = 0 }));
}
}
public async Task <TicketUpdateResponse> UpdateRequerimentNoRenew([FromForm] string ticketId, [FromForm] string customerId, [FromForm] string assetId, [FromForm] List <IFormFile> attachments)
{
try {
var user = await _customerUserRepository.GetCustomerUserByCip(customerId);
var asset = await _assetRepository.GetAssetById(assetId);
if (ticketId == null || user == null || asset == null)
{
return(new TicketUpdateResponse());
}
TicketIncidenceCreate ticket = new TicketIncidenceCreate {
TicketId = long.Parse(ticketId),
Description = $"Apellidos: {user.LastName}\n" +
$"Nombres: {user.FirstName}\n" +
$"Ubicación: {user.Street}\n" +
$"Tipo de equipo: {asset.Type}\n" +
$"Inventario: {asset.Name}\n" +
$"Serie del equipo: {asset.SerieNro}\n" +
$"Ubicación: {user.Street}\n" +
$"Celular: {user.Phone}\n",
Attachments = _mapper.Map <List <TicketAttachments> >(_convertFileExtensions.ListConvertFileToBase64(attachments))
};
var result = _ticketRepository.UpdateTicketOtrs(
_mapper.Map <TicketCredencials>(_otrsCredencialsService.GetOtrsCredencials()),
ticket);
return(result);
} catch {
return(new TicketUpdateResponse());
}
}
public TicketUpdateResponse UpdateTicketOtrs(TicketCredencials ticketCredencials, TicketIncidenceCreate ticket)
{
TicketBodyUpdateRequest ticketRequest = new TicketBodyUpdateRequest {
Article = new ArticleRequest()
{
Subject = _OTRSOptions.TicketArticleSubjectUpdate,
Body = ticket.Description,
ContentType = "text/plain; charset=utf8",
SenderType = "customer",
TimeUnit = "0"
}
};
List <AttachmentRequest> attachments = new List <AttachmentRequest>();
foreach (TicketAttachments file in ticket.Attachments)
{
attachments.Add(new AttachmentRequest {
Content = file.Base64, ContentType = file.ContentType, Filename = file.FileName
});
}
var result = _OTRSClientRest.GenerateTicketUpdateRequest(ticket.TicketId, ticketCredencials, ticketRequest, attachments);
return(result);
}
public TicketCreateResponse AddTicketNoRenewOtrs(TicketCredencials ticketCredencials, TicketIncidenceCreate ticket)
{
var service = _OTRSContext.VwService.Find(ticket.OtrsServiceId);
TicketBodyCreateRequest ticketRequest = new TicketBodyCreateRequest {
Ticket = new TicketParametersCreateRequest()
{
Title = service.Name,
CustomerUser = ticket.UserCip,
Queue = _OTRSOptions.AssetReturnQueueName,
Priority = _OTRSOptions.TicketPriorityLow,
State = _OTRSOptions.TicketStateNew,
TypeID = int.Parse(service.TypeService),
ServiceID = service.Id
},
Article = new ArticleRequest()
{
Subject = _OTRSOptions.TicketArticleSubjectNoRenew + " " + ticket.Asset.Name,
Body = ticket.Description,
ContentType = "text/plain; charset=utf8",
SenderType = "customer",
TimeUnit = "0"
}
};
List <AttachmentRequest> attachments = new List <AttachmentRequest>();
foreach (TicketAttachments file in ticket.Attachments)
{
attachments.Add(new AttachmentRequest {
Content = file.Base64, ContentType = file.ContentType, Filename = file.FileName
});
}
var result = _OTRSClientRest.GenerateTicketCreateRequest(ticketCredencials, ticketRequest, attachments);
return(result);
}
