public ActionConfirmation <SupportTicket> Open(SupportTicketFormDto supportTicketFormDto)
{
if (supportTicketFormDto == null)
{
throw new ArgumentNullException("supportTicketFormDto is null");
}
if (!DataAnnotationsValidator.TryValidate(supportTicketFormDto))
{
throw new InvalidOperationException("supportTicketFormDto is in an invalid state");
}
var supportTicketToSave = supportTicketFormDto.Id > 0
? _supportTicketRepository.Get(supportTicketFormDto.Id)
: CreateNewSupportTicket(supportTicketFormDto);
TransferFormValuesTo(supportTicketToSave, supportTicketFormDto);
var customerConfirmationMessage = HandleNewCustomer(supportTicketFormDto.NewCustomer, supportTicketToSave);
var issueConfirmationMessage = HandleNewIssueType(supportTicketFormDto.NewIssueType, supportTicketToSave);
_supportTicketRepository.SaveOrUpdate(supportTicketToSave);
return(ActionConfirmation <SupportTicket>
.CreateSuccessConfirmation("Support ticket #" + supportTicketToSave.Id + " has been opened." +
customerConfirmationMessage + issueConfirmationMessage, supportTicketToSave));
}
private SupportTicket CreateNewSupportTicket(SupportTicketFormDto supportTicketFormDto)
{
var supportTicketToSave = new SupportTicket {
OpenedBy = _contextRegistry.GetLoggedInStaffMember(),
WhenOpened = DateTime.UtcNow
};
supportTicketToSave.WhenResolved = supportTicketFormDto.Status == StatusType.Resolved
? supportTicketToSave.WhenOpened
: new DateTime?();
return(supportTicketToSave);
}
private void TransferFormValuesTo(SupportTicket supportTicketToSave, SupportTicketFormDto supportTicketFormDto)
{
// Note the WhenResolved time if going from not-resolved to resolved
if (supportTicketToSave.Status != StatusType.Resolved && supportTicketFormDto.Status == StatusType.Resolved)
{
supportTicketToSave.WhenResolved = DateTime.UtcNow;
}
supportTicketToSave.IssueDescription = supportTicketFormDto.IssueDescription;
supportTicketToSave.Resolution = supportTicketFormDto.Resolution;
supportTicketToSave.Status = supportTicketFormDto.Status;
supportTicketToSave.Customer = supportTicketFormDto.Customer;
supportTicketToSave.IssueType = supportTicketFormDto.IssueType;
}
public OpenSupportTicketViewModel CreateOpenSupportTicketViewModel(SupportTicketFormDto supportTicketFormDto)
{
var statusTypes =
from StatusType statusType in Enum.GetValues(typeof(StatusType))
select new Pair <int, string>((int)statusType, EnumUtils.GetEnumDescription(statusType));
var viewModel = new OpenSupportTicketViewModel {
SupportTicketFormDto = supportTicketFormDto,
IssueTypes = _issueTypeRepository.GetAll()
.OrderBy(x => x.Name),
LoggedInStaffMember = _contextRegistry.GetLoggedInStaffMember(),
StatusTypes = statusTypes
};
return(viewModel);
}
public ActionResult Edit(SupportTicketFormDto supportTicketFormDto)
{
if (ModelState.IsValid)
{
ActionConfirmation <SupportTicket> confirmation =
_openSupportTicketTasks.Open(supportTicketFormDto);
if (confirmation.WasSuccessful)
{
TempData["message"] = confirmation.Message;
return(RedirectToAction("Index"));
}
ViewData["message"] = confirmation.Message;
}
return(View(_openSupportTicketTasks.CreateOpenSupportTicketViewModel(supportTicketFormDto)));
}
