protected static List <SkillRealTimeModel> GetSkillActivities()
{
List <SkillRealTimeModel> record = new List <SkillRealTimeModel>();
string updatedSince = DateTime.Now.AddDays(-1).ToShortDateString();
//Test to see if you have obtained a token
if (!string.IsNullOrEmpty(accessToken))
{
string apiURL = "/services/v11.0/skills/activity?fields=" + "&updatedSince=" + updatedSince;
//baseURL was returned with your successful token request
string endpoint = baseURL + apiURL;
string authorizationHeader = "Authorization:bearer " + accessToken;
//Create the request object
var request = (System.Net.HttpWebRequest)System.Net.WebRequest.Create(endpoint);
request.Method = "GET";
request.ContentType = "application/x-www-form-urlencoded";
//Add any and all necessary headers
request.Headers.Add("Authorization", "bearer " + accessToken);
//Accept is a reserved header, so you must modify it rather than add
request.Accept = "application/json, text/javascript, */*; q=0.01";
//Make the request
try
{
using (var response = (System.Net.HttpWebResponse)request.GetResponse())
{
string responseBody = "";
int statusCode = (int)response.StatusCode;
string statusDescription = response.StatusDescription;
using (var responseStream = response.GetResponseStream())
{
if (responseStream != null)
{
using (var reader = new System.IO.StreamReader(responseStream))
{
responseBody = reader.ReadToEnd();
}
}
}
SkillActivityList tmp = JsonConvert.DeserializeObject <SkillActivityList>(responseBody);
record = SkillActivtyToSkillActivityRealTimeModel(tmp);
}
}
catch (System.Net.WebException webException)
{
}
catch (Exception ex)
{
}
}
else
{
}
return(record);
}
public static List <SkillRealTimeModel> SkillActivtyToSkillActivityRealTimeModel(SkillActivityList Record)
{
List <SkillRealTimeModel> returnRecord = new List <SkillRealTimeModel>();
foreach (var item in Record.skillActivity)
{
SkillRealTimeModel single = new SkillRealTimeModel
{
AgentsACW = item.agentsACW,
AgentsAvailable = item.agentsAvailable,
AgentsIdle = item.agentsIdle,
AgentsLoggedIn = item.agentsLoggedIn,
AgentsUnavailable = item.agentsUnavailable,
ContactsActive = item.contactsActive,
QueueCount = item.queueCount,
InSLA = item.inSLA,
OutSLA = item.outSLA,
ServiceLevel = item.serviceLevel,
ServiceLevelGoal = item.serviceLevelGoal,
ServiceLevelThreshold = item.serviceLevelThreshold,
CampaignId = item.campaignId,
CampaignName = item.campaignName,
SkillId = item.skillId,
SkillName = item.skillName
};
returnRecord.Add(single);
}
return(returnRecord);
}
