public ActionResult AddNewServiceTicket(int CompanyID, string mobile)
{
ServiceTicketModel model = new ServiceTicketModel();
model.contactno = mobile;
model.CompanyId = CompanyID;
ViewBag.Mobile = mobile;
return(View(model));
}
public ActionResult AddNewServiceTicket(ServiceTicketModel model)
{
List <TicketNote> note = new List <TicketNote>();
if (model.Notes.Trim() != "" && model.Notes != null)
{
TicketNote noteModel = new TicketNote();
noteModel.ContactId = Convert.ToInt32(model.ContactId);
noteModel.DateCreated = System.DateTime.Now;
noteModel.NoteText = model.Notes;
noteModel.Id = 0;
note.Add(noteModel);
}
HomeController ctlObj = new HomeController();
int ContactID = ctlObj.GetContactsId(model.contactno);
var companydetail = ctlObj.GetCompanyDetailsViaId((int)model.CompanyId);
ServiceTicket serviceTicket = new ServiceTicket();
serviceTicket.CompanyId = model.CompanyId;
// serviceTicket.CompanyIdentifier = companydetail.CompanyIdentifier;
serviceTicket.Summary = model.tktSummary;
serviceTicket.DetailDescription = model.probDesc;
serviceTicket.StatusName = "";
serviceTicket.ServiceType = "";
serviceTicket.ServiceSubType = "";
serviceTicket.Priority = model.PriorityTxt;
serviceTicket.ContactId = ContactID;
// serviceTicket.Id = 0;
//serviceTicket.boar
serviceTicket.DetailNotes = note;
_serviceTicketApi = new ServiceTicketApi("https://control.mysupport247.net", "Mysupport247", "SwitchvoxAPI", "mH5219b2vri0KUa", "NovaramCred1");
var result = _serviceTicketApi.AddOrUpdateServiceTicketViaCompanyIdentifier(companydetail.CompanyIdentifier, serviceTicket);
return(RedirectToAction("Index", "Home", new { callerID = model.contactno }));
}
