public List <DocumentInfo> CollectTicketDocuments(int ticketId)
{
ServiceTicketApi api = new ServiceTicketApi(site, company, username, password, cookie);
List <DocumentInfo> results = api.GetTicketDocuments(ticketId);
if (results == null)
{
results = new List <DocumentInfo>();
}
logger.Info("Found " + results.Count + " Ticket documents");
return(results);
}
public ActionResult CheckTicket(string Mobile)
{
HomeController ctlObj = new HomeController();
int ContactID = ctlObj.GetContactsId(Mobile);
string conditions = "ContactId= " + ContactID;
ServiceTicketApi _ServiceTicketApi = new ServiceTicketApi("https://control.mysupport247.net", "Mysupport247", "SwitchvoxAPI", "mH5219b2vri0KUa", "NovaramCred1");
List <TicketFindResult> ServiceTicketlist = _ServiceTicketApi.FindServiceTickets(conditions, "", null, null, true, new List <string> {
"Id",
"CompanyName",
"CompanyId",
"ContactName",
"AddressLine1",
"City"
});
return(Json(ServiceTicketlist));
}
public ActionResult AddNewServiceTicket(ServiceTicketModel model)
{
List <TicketNote> note = new List <TicketNote>();
if (model.Notes.Trim() != "" && model.Notes != null)
{
TicketNote noteModel = new TicketNote();
noteModel.ContactId = Convert.ToInt32(model.ContactId);
noteModel.DateCreated = System.DateTime.Now;
noteModel.NoteText = model.Notes;
noteModel.Id = 0;
note.Add(noteModel);
}
HomeController ctlObj = new HomeController();
int ContactID = ctlObj.GetContactsId(model.contactno);
var companydetail = ctlObj.GetCompanyDetailsViaId((int)model.CompanyId);
ServiceTicket serviceTicket = new ServiceTicket();
serviceTicket.CompanyId = model.CompanyId;
// serviceTicket.CompanyIdentifier = companydetail.CompanyIdentifier;
serviceTicket.Summary = model.tktSummary;
serviceTicket.DetailDescription = model.probDesc;
serviceTicket.StatusName = "";
serviceTicket.ServiceType = "";
serviceTicket.ServiceSubType = "";
serviceTicket.Priority = model.PriorityTxt;
serviceTicket.ContactId = ContactID;
// serviceTicket.Id = 0;
//serviceTicket.boar
serviceTicket.DetailNotes = note;
_serviceTicketApi = new ServiceTicketApi("https://control.mysupport247.net", "Mysupport247", "SwitchvoxAPI", "mH5219b2vri0KUa", "NovaramCred1");
var result = _serviceTicketApi.AddOrUpdateServiceTicketViaCompanyIdentifier(companydetail.CompanyIdentifier, serviceTicket);
return(RedirectToAction("Index", "Home", new { callerID = model.contactno }));
}
public List <ServiceTicket> CollectServiceTickets(string filter)
{
List <string> fields = new List <string>();
fields.Add("Id");
ServiceTicketApi serviceTicketApi = new ServiceTicketApi(site, company, username, password, cookie);
List <TicketFindResult> results = serviceTicketApi.FindServiceTickets(filter, "Id", null, null, null, fields);
logger.Info("Found " + results.Count + " Service tickets. Getting detailed ticket info...");
List <ServiceTicket> fullTickets = new List <ServiceTicket>();
int i = 0;
foreach (TicketFindResult ticket in results)
{
i++;
if ((i % 100) == 0)
{
logger.Info(i);
}
try
{
ServiceTicket ticketDetail = serviceTicketApi.GetServiceTicket(ticket.Id);
if (ticketDetail != null)
{
fullTickets.Add(ticketDetail);
}
else
{
logger.Info("Ticket details not found for: " + ticket.Id);
}
}
catch (Exception e)
{
logger.Error("Error getting ticket: " + ticket.Id + " - " + e.Message);
}
}
return(fullTickets);
}
public ServiceTicket getTicket(int ticketId)
{
ServiceTicketApi serviceTicketApi = new ServiceTicketApi(site, company, username, password, cookie);
return(serviceTicketApi.GetServiceTicket(ticketId));
}
public ServiceTicket getTicket(int ticketId)
{
ServiceTicketApi serviceTicketApi = new ServiceTicketApi(site, company, username, password, cookie);
return serviceTicketApi.GetServiceTicket(ticketId);
}
public List<TicketProduct> CollectTicketProductList(int ticketId)
{
ServiceTicketApi api = new ServiceTicketApi(site, company, username, password, cookie);
List<TicketProduct> results = api.GetTicketProductList(ticketId);
if (results == null)
results = new List<TicketProduct>();
logger.Info("Found " + results.Count + " Ticket Products");
return results;
}
public List<ServiceTicket> CollectServiceTickets(string filter)
{
List<string> fields = new List<string>();
fields.Add("Id");
ServiceTicketApi serviceTicketApi = new ServiceTicketApi(site, company, username, password, cookie);
List<TicketFindResult> results = serviceTicketApi.FindServiceTickets(filter, "Id", null, null, null, fields);
logger.Info("Found " + results.Count + " Service tickets. Getting detailed ticket info...");
List<ServiceTicket> fullTickets = new List<ServiceTicket>();
int i = 0;
foreach (TicketFindResult ticket in results)
{
i++;
if ((i % 100) == 0)
logger.Info(i);
try
{
ServiceTicket ticketDetail = serviceTicketApi.GetServiceTicket(ticket.Id);
if (ticketDetail != null)
fullTickets.Add(ticketDetail);
else
logger.Info("Ticket details not found for: " + ticket.Id);
}
catch (Exception e)
{
logger.Error("Error getting ticket: " + ticket.Id + " - " + e.Message);
}
}
return fullTickets;
}
