protected override Metrics PopulateMetrics(ServiceIncident webServiceObject, CrudOperationData jsonObject)
{
var metrics = base.PopulateMetrics(webServiceObject, jsonObject);
metrics.ProblemOccurredDateTime = (DateTime)jsonObject.GetAttribute("affecteddate");
return(metrics);
}
private static void CheckIMACResolved(ServiceIncident serviceIncident, CrudOperationData jsonObject)
{
var action = jsonObject.GetUnMappedAttribute("#selectedAction");
if ("COMP".Equals(action))
{
var curSequence = Int32.Parse(jsonObject.GetUnMappedAttribute("activitysequence"));
var maxSequence = 0;
var activities = jsonObject.AssociationAttributes["woactivity_"] as IList <CrudOperationData>;
foreach (var activity in activities)
{
var sequence = (int)activity.GetAttribute("wosequence");
if (sequence > maxSequence)
{
maxSequence = sequence;
}
}
// this means that the user is completing the last activity (max sequence) in the Job Plan list..
if (curSequence == maxSequence)
{
// .. so, resolve the IMAC as well
serviceIncident.WorkflowStatus = "RESOLVED";
}
}
}
protected override string HandleTitle(ServiceIncident webServiceObject, CrudOperationData jsonObject, string schemaId)
{
var kfdc = "kfdc" + jsonObject.GetAttribute("hostname");
if (IsWindowsTemplate(jsonObject))
{
return("Offering new virtual Windows Server " + kfdc);
}
return("Offering new virtual Linux Server " + kfdc);
}
protected override void HandleLongDescription(ServiceIncident webServiceObject, CrudOperationData entity, ApplicationMetadata metadata, bool update)
{
var problem = webServiceObject.Problem;
var ld = (CrudOperationData)entity.GetRelationship("longdescription");
if (ld != null)
{
var originalLd = (string)ld.GetAttribute("ldtext");
if (!update)
{
problem.Description = HapagSRLongDescriptionHandler.ParseSchemaBasedLongDescription(originalLd,
entity, metadata.Schema.SchemaId);
}
else
{
problem.Description = originalLd;
}
}
}
private static void PopulateAssets(CrudOperationData entity, ServiceIncident maximoTicket)
{
var assetId = entity.GetAttribute("assetnum") as string;
if (assetId == null)
{
//for general and outlook templates, there might be only an itc asset selected
//lets fallback to this
assetId = entity.GetAttribute("itcassetnum") as string;
}
if (assetId == null)
{
return;
}
var assetList = CollectionUtil.SingleElement(new Asset {
AssetID = assetId
});
maximoTicket.Asset = assetList.ToArray();
}
protected virtual string HandleTitle(ServiceIncident webServiceObject, CrudOperationData jsonObject, string schemaId)
{
return((String)jsonObject.GetAttribute("description"));
}
protected override ISMServiceEntities.Problem PopulateProblem(CrudOperationData jsonObject, ServiceIncident webServiceObject,
string entityName, Boolean update, string schemaId)
{
var problem = base.PopulateProblem(jsonObject, webServiceObject, entityName, update, schemaId);
problem.CustomerID = "HLC-00";
problem.System = "21390000";
return(problem);
}
protected override ISMServiceEntities.Problem PopulateProblem(CrudOperationData jsonObject, ServiceIncident webServiceObject,
string entityName, Boolean update, string schemaId)
{
var problem = base.PopulateProblem(jsonObject, webServiceObject, entityName, update, schemaId);
var customer = jsonObject.GetAttribute("asset_.pluspcustomer") as string;
if (customer == null)
{
//for general and outlook templates, there might be only an itc asset selected
//lets fallback to this
customer = jsonObject.GetAttribute("2asset_.pluspcustomer") as string;
}
if (customer == null)
{
//if no asset was selected, get the customer attribute from the Affected Person
customer = jsonObject.GetAttribute("person_.pluspcustomer") as string;
}
problem.CustomerID = customer;
return(problem);
}
