public IMessage GetContactList(int tenantDbId, StringList attributeList, SearchCriteriaCollection SearchCriteria, int maxCount = 0)
{
IMessage response = null;
try
{
OutputValues output = Pointel.Interactions.Contact.Core.Request.RequestContactLists.GetContactList(tenantDbId, SearchCriteria, attributeList, maxCount);
if (output.IContactMessage != null)
{
logger.Info("RequestContactListGet result:" + output.IContactMessage.ToString());
if ("200".Equals(output.MessageCode))
{
response = output.IContactMessage;
}
}
else
{
logger.Error("Error occurred while RequestContactListGet : " + output.Message);
}
}
catch (Exception generalException)
{
logger.Error("Error occurred as : " + generalException.ToString());
}
return(response);
}
public NewsItemSearchCancelEventArgs(string searchID, string resultContainerName,
SearchCriteriaCollection searchCriteria,
ArrayList categoryScope, ArrayList feedScope, bool cancel) :
base(cancel)
{
this.SearchID = searchID;
this.ResultContainerName = resultContainerName;
this.SearchCriteria = searchCriteria;
this.CategoryScope = categoryScope;
this.FeedScope = feedScope;
}
private FinderNode OnBeforeSearch(string id, string resultContainerName,
SearchCriteriaCollection criteria, ArrayList categoryScope, ArrayList feedScope)
{
if (this.BeforeNewsItemSearch != null)
{
bool cancel = false;
NewsItemSearchCancelEventArgs args = new NewsItemSearchCancelEventArgs(id, resultContainerName,
criteria, categoryScope, feedScope, cancel);
this.BeforeNewsItemSearch(this, args);
if (args.Cancel || args.ResultContainer == null)
{
return(null);
}
return(args.ResultContainer);
}
return(new FinderNode());
}
public static OutputValues GetContactList(int tenantDbId, SearchCriteriaCollection SearchCriteria, StringList attributeList, int pageMaxSize)
{
OutputValues result = new OutputValues();
if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened)
{
RequestContactListGet requestContactListGet = new RequestContactListGet();
// requestContactListGet.AttributeList = attributeList;
requestContactListGet.TenantId = tenantDbId;
requestContactListGet.ContactCount = true;
if (pageMaxSize > 0)
{
requestContactListGet.PageMaxSize = pageMaxSize;
}
else
{
requestContactListGet.PageMaxSize = 100;
}
requestContactListGet.SearchCriteria = SearchCriteria;
IMessage response = Settings.UCSProtocol.Request(requestContactListGet);
if (response != null && response.Id == EventContactListGet.MessageId)
{
result.IContactMessage = response;
result.MessageCode = "200";
result.Message = "Get ContactList Successful.";
}
else
{
result.IContactMessage = null;
result.MessageCode = "2001";
result.Message = "Error Occurred while ContactListGet.";
}
}
else
{
result.IContactMessage = null;
result.MessageCode = "2001";
result.Message = "Contact server is not active.";
}
return(result);
}
/// <summary>
/// Search for NewsItems, that match a provided criteria collection within a optional search scope.
/// </summary>
/// <param name="criteria">SearchCriteriaCollection containing the defined search criteria</param>
/// <param name="scope">Search scope: an array of NewsFeed</param>
/// <param name="tag">optional object to be used by the caller to identify this search</param>
/// <param name="cultureName">Name of the culture.</param>
/// <param name="returnFullItemText">if set to <c>true</c>, full item texts are returned instead of the summery.</param>
public void SearchNewsItems(SearchCriteriaCollection criteria, INewsFeed[] scope, object tag, string cultureName,
bool returnFullItemText)
{
// if scope is an empty array: search all, else search only in spec. feeds
int feedmatches = 0;
int itemmatches = 0;
IList <INewsItem> unreturnedMatchItems = new List <INewsItem>();
var fiList = new FeedInfoList(String.Empty);
Exception ex;
bool valid = SearchHandler.ValidateSearchCriteria(criteria, cultureName, out ex);
if (ex != null) // report always any error (warnings)
{
// render the error in-line (search result):
fiList.Add(FeedSource.CreateHelpNewsItemFromException(ex).FeedDetails);
feedmatches = fiList.Count;
unreturnedMatchItems = fiList.GetAllNewsItems();
itemmatches = unreturnedMatchItems.Count;
}
if (valid)
{
try
{
// do the search (using lucene):
LuceneSearch.Result r = SearchHandler.ExecuteSearch(criteria, scope,
this.Sources.Select(entry => entry.Source), cultureName);
// we iterate r.ItemsMatched to build a
// NewsItemIdentifier and ArrayList list with items, that
// match the read status (if this was a search criteria)
// then call FindNewsItems(NewsItemIdentifier[]) to get also
// the FeedInfoList.
// Raise ONE event, instead of two to return all (counters, lists)
SearchCriteriaProperty criteriaProperty = null;
foreach (ISearchCriteria sc in criteria)
{
criteriaProperty = sc as SearchCriteriaProperty;
if (criteriaProperty != null &&
PropertyExpressionKind.Unread == criteriaProperty.WhatKind)
{
break;
}
}
ItemReadState readState = ItemReadState.Ignore;
if (criteriaProperty != null)
{
readState = criteriaProperty.BeenRead ? ItemReadState.BeenRead : ItemReadState.Unread;
}
if (r != null && r.ItemMatchCount > 0)
{
/* append results */
var nids = new SearchHitNewsItem[r.ItemsMatched.Count];
r.ItemsMatched.CopyTo(nids, 0);
//look in every feed source to find source feed for matching news items
IEnumerable <FeedInfoList> results = Sources.Select(entry => entry.Source.FindNewsItems(nids, readState, returnFullItemText));
foreach (FeedInfoList fil in results)
{
fiList.AddRange(fil);
}
feedmatches = fiList.Count;
unreturnedMatchItems = fiList.GetAllNewsItems();
itemmatches = unreturnedMatchItems.Count;
}
}
catch (Exception searchEx)
{
// render the error in-line (search result):
fiList.Add(FeedSource.CreateHelpNewsItemFromException(searchEx).FeedDetails);
feedmatches = fiList.Count;
unreturnedMatchItems = fiList.GetAllNewsItems();
itemmatches = unreturnedMatchItems.Count;
}
}
RaiseSearchFinishedEvent(tag, fiList, unreturnedMatchItems, feedmatches, itemmatches);
}
/// <summary>
/// Gets the contacts.
/// </summary>
/// <param name="contactId">The contact identifier.</param>
/// <param name="media">The media.</param>
/// <param name="tenantId">The tenant identifier.</param>
/// <returns></returns>
public static OutputValues GetContacts(SearchCriteriaCollection searchCriteriaCollection, string contactID, int tenantId, int pagemaxSize, List <string> attributesNames)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
OutputValues output = OutputValues.GetInstance();
try
{
RequestGetInteractionsForContact requestGetContacts = RequestGetInteractionsForContact.Create();
requestGetContacts.DataSource = new NullableDataSourceType(DataSourceType.Main);
requestGetContacts.SortCriteria = new SortCriteriaCollection();
SortCriteriaCollection sortCC = new SortCriteriaCollection();
SortCriteria sortc = new SortCriteria()
{
AttrName = InteractionSearchCriteriaConstants.StartDate, SortOperator = new NullableSortMode(SortMode.Descending), SortIndex = 0
};
sortCC.Add(sortc);
requestGetContacts.SortCriteria = sortCC;
requestGetContacts.SearchCriteria = searchCriteriaCollection;
StringList stringList = new StringList();
if (attributesNames != null && attributesNames.Count > 0)
{
for (int index = 0; index < attributesNames.Count; index++)
{
stringList.Add(attributesNames[index]);
}
}
requestGetContacts.AttributeList = stringList;
requestGetContacts.TenantId = tenantId;
requestGetContacts.ContactId = contactID;
if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened)
{
logger.Info("---------------------------------------------------------");
IMessage message = Settings.UCSProtocol.Request(requestGetContacts);
if (message != null)
{
logger.Trace(message.ToString());
output.IContactMessage = message;
output.MessageCode = "200";
output.Message = "Get Interactions For Contact Successful";
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Don't Get Interactions For Contact Successful";
}
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Universal Contact Server protocol is Null or Closed";
logger.Warn("GetContacts() : Universal Contact Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error Occurred while Get Interactions For Contact request" + generalException.ToString());
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
private void OnSearchCancelClick(object sender, EventArgs e)
{
switch (_rssSearchState)
{
case ItemSearchState.Pending:
SetControlStateTo(ItemSearchState.Searching, SR.RssSearchStateMessage);
string searchID = Guid.NewGuid().ToString();
string newName = textFinderCaption.Text.Trim();
SearchCriteriaCollection criteria = this.SearchDialogGetSearchCriterias();
//Test scope:
// ArrayList cs = new ArrayList(1);
// cs.Add("Weblogs");
// ArrayList fs = new ArrayList(1);
// fs.Add("http://www.rendelmann.info/blog/GetRss.asmx");
// fs.Add("http://www.25hoursaday.com/webblog/GetRss.asmx"); // activate for scope tests:
// resultContainer.Finder = new RssFinder(resultContainer, this.SearchDialogGetSearchCriterias(),
// cs, fs, new RssFinder.SearchScopeResolveCallback(this.ScopeResolve) , true);
ArrayList catScope = null;
ArrayList feedScope = null;
// if we have scope nodes, and not all selected:
if (this.treeRssSearchScope.Nodes.Count > 0 && !this.treeRssSearchScope.Nodes[0].Checked)
{
ArrayList cs = new ArrayList(), fs = new ArrayList();
TreeHelper.GetCheckedNodes(this.treeRssSearchScope.Nodes[0], cs, fs);
if (cs.Count > 0)
{
catScope = new ArrayList(cs.Count);
}
if (fs.Count > 0)
{
feedScope = new ArrayList(fs.Count);
}
foreach (TreeNode n in cs)
{
catScope.Add(TreeHelper.BuildCategoryStoreName(n));
}
foreach (TreeNode n in fs)
{
feedScope.Add((string)n.Tag);
}
}
FinderNode resultContainer;
try
{
resultContainer = this.OnBeforeSearch(searchID, newName, criteria, catScope, feedScope);
}
catch (Exception validationException)
{
SetControlStateTo(ItemSearchState.Failure, validationException.Message);
break;
}
this.Refresh();
if (resultContainer != null)
{
try {
OnSearch(resultContainer);
}
catch (Exception validationException) {
SetControlStateTo(ItemSearchState.Failure, validationException.Message);
break;
}
}
break;
case ItemSearchState.Searching:
_rssSearchState = ItemSearchState.Canceled;
//this.SetSearchStatusText(SR.RssSearchCancelledStateMessage);
btnSearchCancel.Enabled = false;
break;
case ItemSearchState.Canceled:
Debug.Assert(false); // should not be able to press Search button while it is canceling
break;
}
}
public void SearchDialogSetSearchCriterias(FinderNode node)
{
if (node == null)
{
return;
}
SearchCriteriaCollection criterias = node.Finder.SearchCriterias;
string searchName = node.Finder.FullPath;
ResetControlState();
Queue itemAgeCriterias = new Queue(2);
foreach (ISearchCriteria criteria in criterias)
{
SearchCriteriaString str = criteria as SearchCriteriaString;
if (str != null)
{
SearchStringElement where = str.Where;
if ((where & SearchStringElement.Title) == SearchStringElement.Title)
{
checkBoxRssSearchInTitle.Checked = true;
}
else
{
checkBoxRssSearchInTitle.Checked = false;
}
if ((where & SearchStringElement.Content) == SearchStringElement.Content)
{
checkBoxRssSearchInDesc.Checked = true;
}
else
{
checkBoxRssSearchInDesc.Checked = false;
}
if ((where & SearchStringElement.Subject) == SearchStringElement.Subject)
{
checkBoxRssSearchInCategory.Checked = true;
}
else
{
checkBoxRssSearchInCategory.Checked = false;
}
if ((where & SearchStringElement.Link) == SearchStringElement.Link)
{
checkBoxRssSearchInLink.Checked = true;
}
else
{
checkBoxRssSearchInLink.Checked = false;
}
SearchFieldsGroupExpanded = true;
// if (str.WhatKind == StringExpressionKind.Text)
// radioRssSearchSimpleText.Checked = true;
// else if (str.WhatKind == StringExpressionKind.RegularExpression)
// radioRssSearchRegEx.Checked = true;
// else if (str.WhatKind == StringExpressionKind.XPathExpression)
// radioRssSearchExprXPath.Checked = true;
//
// if (!radioRssSearchSimpleText.Checked)
// this.collapsiblePanelRssSearchExprKindEx.Collapsed = false;
textSearchExpression.Text = str.What;
}
SearchCriteriaProperty prop = criteria as SearchCriteriaProperty;
if (prop != null)
{
if (prop.WhatKind == PropertyExpressionKind.Unread)
{
if (!prop.BeenRead)
{
checkBoxRssSearchUnreadItems.Checked = true;
}
else
{
checkBoxRssSearchUnreadItems.Checked = false;
}
}
IsAdvancedOptionReadStatusActive = true;
AdvancedOptionsGroupExpanded = true;
}
SearchCriteriaAge age = criteria as SearchCriteriaAge;
if (age != null)
{
if (age.WhatRelativeToToday.CompareTo(TimeSpan.Zero) != 0)
{
// relative item age specified
IsAdvancedOptionItemAgeActive = true;
if (age.WhatKind == DateExpressionKind.NewerThan)
{
this.optionSetItemAge.CheckedIndex = 0;
}
else
{
this.optionSetItemAge.CheckedIndex = 1;
}
this.comboRssSearchItemAge.SelectedIndex = Utils.RssSearchItemAgeToIndex(age.WhatRelativeToToday);
}
else
{
// absolute item age or range specified, queue for later handling
itemAgeCriterias.Enqueue(age);
}
if (!AdvancedOptionsGroupExpanded)
{
AdvancedOptionsGroupExpanded = true;
}
}
}
if (itemAgeCriterias.Count > 0)
{
// absolute date specified
IsAdvancedOptionItemPostedActive = true;
SearchCriteriaAge ageAbs = (SearchCriteriaAge)itemAgeCriterias.Dequeue();
if (ageAbs.WhatKind == DateExpressionKind.Equal)
{
this.comboBoxRssSearchItemPostedOperator.SelectedIndex = 0;
}
else if (ageAbs.WhatKind == DateExpressionKind.OlderThan)
{
this.comboBoxRssSearchItemPostedOperator.SelectedIndex = 1;
}
else if (ageAbs.WhatKind == DateExpressionKind.NewerThan)
{
this.comboBoxRssSearchItemPostedOperator.SelectedIndex = 2;
}
else // between (range):
{
this.comboBoxRssSearchItemPostedOperator.SelectedIndex = 3;
}
this.dateTimeRssSearchItemPost.Value = ageAbs.What;
if (itemAgeCriterias.Count > 1)
{
// range specified
SearchCriteriaAge ageFrom = (SearchCriteriaAge)itemAgeCriterias.Dequeue();
SearchCriteriaAge ageTo = (SearchCriteriaAge)itemAgeCriterias.Dequeue();
this.dateTimeRssSearchItemPost.Value = ageFrom.What;
this.dateTimeRssSearchPostBefore.Value = ageTo.What;
}
}
itemAgeCriterias.Clear();
if (!node.IsTempFinderNode)
{
textFinderCaption.Text = searchName;
}
if (textFinderCaption.Text.Length > 0)
{
SaveSearchGroupExpanded = true;
}
PopulateTreeRssSearchScope(); // init, all checked. Common case
if (this.treeRssSearchScope.Nodes.Count == 0 ||
(node.Finder.CategoryPathScope == null || node.Finder.CategoryPathScope.Count == 0) &&
(node.Finder.FeedUrlScope == null || node.Finder.FeedUrlScope.Count == 0))
{
return;
}
this.treeRssSearchScope.Nodes[0].Checked = false; // uncheck all.
TreeHelper.CheckChildNodes(this.treeRssSearchScope.Nodes[0], false);
TreeHelper.SetCheckedNodes(this.treeRssSearchScope.Nodes[0],
node.Finder.CategoryPathScope, node.Finder.FeedUrlScope);
}
private SearchCriteriaCollection SearchDialogGetSearchCriterias()
{
SearchCriteriaCollection sc = new SearchCriteriaCollection();
SearchStringElement where = SearchStringElement.Undefined;
if (textSearchExpression.Text.Length > 0)
{
if (checkBoxRssSearchInTitle.Checked)
{
where |= SearchStringElement.Title;
}
if (checkBoxRssSearchInDesc.Checked)
{
where |= SearchStringElement.Content;
}
if (checkBoxRssSearchInCategory.Checked)
{
where |= SearchStringElement.Subject;
}
if (checkBoxRssSearchInLink.Checked)
{
where |= SearchStringElement.Link;
}
}
StringExpressionKind kind = StringExpressionKind.LuceneExpression;
// if (radioRssSearchSimpleText.Checked)
// kind = StringExpressionKind.Text;
// else if (radioRssSearchRegEx.Checked)
// kind = StringExpressionKind.RegularExpression;
// else if (radioRssSearchExprXPath.Checked)
// kind = StringExpressionKind.XPathExpression;
SearchCriteriaString scs = new SearchCriteriaString(textSearchExpression.Text, where, kind);
sc.Add(scs);
if (this.IsAdvancedOptionReadStatusActive)
{
SearchCriteriaProperty scp = new SearchCriteriaProperty();
scp.BeenRead = !checkBoxRssSearchUnreadItems.Checked;
scp.WhatKind = PropertyExpressionKind.Unread;
sc.Add(scp);
}
if (this.IsAdvancedOptionItemAgeActive)
{
SearchCriteriaAge sca = new SearchCriteriaAge();
if (this.optionSetItemAge.CheckedIndex == 0)
{
sca.WhatKind = DateExpressionKind.NewerThan;
}
else
{
sca.WhatKind = DateExpressionKind.OlderThan;
}
sca.WhatRelativeToToday = Utils.RssSearchItemAgeToTimeSpan(this.comboRssSearchItemAge.SelectedIndex);
sc.Add(sca);
}
if (this.IsAdvancedOptionItemPostedActive)
{
if (comboBoxRssSearchItemPostedOperator.SelectedIndex == 0)
{
sc.Add(new SearchCriteriaAge(dateTimeRssSearchItemPost.Value, DateExpressionKind.Equal));
}
else if (comboBoxRssSearchItemPostedOperator.SelectedIndex == 1)
{
sc.Add(new SearchCriteriaAge(dateTimeRssSearchItemPost.Value, DateExpressionKind.OlderThan));
}
else if (comboBoxRssSearchItemPostedOperator.SelectedIndex == 2)
{
sc.Add(new SearchCriteriaAge(dateTimeRssSearchItemPost.Value, DateExpressionKind.NewerThan));
}
else
{
// handle case: either one date is greater than the other or equal
if (dateTimeRssSearchItemPost.Value > dateTimeRssSearchPostBefore.Value)
{
sc.Add(new SearchCriteriaDateRange(dateTimeRssSearchPostBefore.Value, dateTimeRssSearchItemPost.Value));
}
else if (dateTimeRssSearchItemPost.Value < dateTimeRssSearchPostBefore.Value)
{
sc.Add(new SearchCriteriaDateRange(dateTimeRssSearchItemPost.Value, dateTimeRssSearchPostBefore.Value));
}
else
{
sc.Add(new SearchCriteriaAge(dateTimeRssSearchPostBefore.Value, DateExpressionKind.Equal));
}
}
}
return(sc);
}
public IMessage GetContactsforForwardMail(string searchText, int maxresults, out bool isIndex, string[] contactIDs = null)
{
IMessage response = null;
try
{
var stringlist = new string[] { "EmailAddress", "FirstName", "LastName", "PhoneNumber" };
if (ContactDataContext.GetInstance().IsContactIndexFound)
{
isIndex = true;
string query = "TenantId:" + ConfigContainer.Instance().TenantDbId;
//Add EmailAddress, FirstName, LastName and PhoneNumber for searching
string subQuery = "";
foreach (string key in stringlist)
{
if (!Settings.ContactDataContext.GetInstance().ContactValidAttribute.ContainsKey(key))
{
continue;
}
subQuery += (!string.IsNullOrEmpty(subQuery) ? " OR " : "") + key + ":" + searchText + "*";
}
if (!string.IsNullOrEmpty(subQuery))
{
query += " AND (" + subQuery + ")";
}
//Add ContactIDs for searching
subQuery = string.Empty;
if (contactIDs != null && contactIDs.Length > 0)
{
//System.Threading.Tasks.Parallel.ForEach(contactIDs, contactID =>
//{
// subQuery += (!string.IsNullOrEmpty(subQuery) ? " OR " : "") + "Id" + ":" + contactID;
//});
for (int i = 0; i < contactIDs.Length; i++)
{
subQuery += (!string.IsNullOrEmpty(subQuery) ? " OR " : "") + "Id" + ":" + contactIDs[i];
}
if (!string.IsNullOrEmpty(subQuery))
{
query += " AND (" + subQuery + ")";
}
maxresults = contactIDs.Length;
}
response = SearchContact(query, maxresults);
}
else
{
isIndex = false;
if (contactIDs != null && contactIDs.Length > 0)
{
return(response);
}
//Assign Search Criteria Collection for searching
SearchCriteriaCollection searchCriteriaCollection = new SearchCriteriaCollection();
//Assign Complex Search Criteria for searching
var csub1 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
}; // Add cChildOr1 in csub1
var csub2 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
}; // Add cChildOr2 in csub2
//Add EmailAddress, FirstName, LastName and PhoneNumber for searching
StringList attributeList = new StringList();
string attributeValue = "*".Equals(searchText) ? "" : searchText;
csub1.Criterias = new SearchCriteriaCollection();
for (int index = 0; index < stringlist.Length; index++)
{
attributeList.Add(stringlist[index]);
var cChildOr1 = new ComplexSearchCriteria()
{
Prefix = Prefixes.Or
};
cChildOr1.Criterias = new SearchCriteriaCollection();
SimpleSearchCriteria simpleSearchCriteria = new SimpleSearchCriteria()
{
AttrName = stringlist[index], AttrValue = attributeValue + "*", Operator = new NullableOperators(Operators.Like)
};
cChildOr1.Criterias.Add(simpleSearchCriteria);
if (contactIDs != null && contactIDs.Length > 0)
{
csub1.Criterias.Add(cChildOr1);
}
else
{
searchCriteriaCollection.Add(cChildOr1);
}
}
//if (contactIDs != null && contactIDs.Length > 0)
//{
//Add ContactIDs for searching
//csub2.Criterias = new SearchCriteriaCollection();
//for (int i = 0; i < contactIDs.Length; i++)
//{
// var cChildOr2 = new ComplexSearchCriteria() { Prefix = Prefixes.Or };
// cChildOr2.Criterias = new SearchCriteriaCollection();
// SimpleSearchCriteria simpleSearchCriteria = new SimpleSearchCriteria() { AttrName = Genesyslab.Platform.Contacts.Protocols.ContactSearchCriteriaConstants.ContactId, AttrValue = contactIDs[i], Operator = new NullableOperators(Operators.Equal) };
// cChildOr2.Criterias.Add(simpleSearchCriteria);
// // Add cChildOr2 in csub2
// csub2.Criterias.Add(cChildOr2);
//}
//Finally add sub1 and sub2 in searchCriteriaCollection
//searchCriteriaCollection.Add(csub1);
//searchCriteriaCollection.Add(csub2);
//}
attributeList.Add("MergeId");
response = GetContactList(ConfigContainer.Instance().TenantDbId, attributeList, searchCriteriaCollection, maxresults);
}
}
catch (Exception generalException)
{
isIndex = false;
logger.Error("Error occurred as : " + generalException.ToString());
}
return(response);
}
public IMessage GetInteractionList(int tenantId, int pagemaxSize, EntityTypes entitypes, SearchCriteriaCollection searchCriteriaCollection, List <string> attributesNames)
{
return(RequestGetInteractionList.GetInteractionList(tenantId, pagemaxSize, entitypes, searchCriteriaCollection, attributesNames).IContactMessage);
}
/// <summary>
/// Gets the recent interaction list.
/// </summary>
/// <param name="universalContactServerProtocol">The universal contact server protocol.</param>
/// <param name="mediaType">Type of the media.</param>
/// <returns></returns>
public static OutputValues GetRecentInteractionList(string mediaType, string contactID)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
OutputValues output = OutputValues.GetInstance();
try
{
RequestInteractionListGet requestInteractionListGet = RequestInteractionListGet.Create();
requestInteractionListGet.DataSource = new NullableDataSourceType(DataSourceType.Main);
requestInteractionListGet.SortCriteria = new SortCriteriaCollection();
SortCriteriaCollection sortCC = new SortCriteriaCollection();
SortCriteria sortc = new SortCriteria()
{
AttrName = InteractionSearchCriteriaConstants.StartDate, SortOperator = new NullableSortMode(SortMode.Descending), SortIndex = 0
};
sortCC.Add(sortc);
requestInteractionListGet.SortCriteria = sortCC;
SimpleSearchCriteria sSC1 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.MediaTypeId, AttrValue = mediaType.ToLower(), Operator = new NullableOperators(Operators.Equal)
};
SimpleSearchCriteria sSC2 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.StartDate, AttrValue = DateTime.Now.ToString("yyyy") + "-" + DateTime.Now.Month.ToString() + "-" + (DateTime.Now.Day).ToString() + "T00:00:00.000Z", Operator = new NullableOperators(Operators.GreaterOrEqual)
};
SimpleSearchCriteria sSC3 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.Status, AttrValue = ((int)Statuses.Stopped).ToString(), Operator = new NullableOperators(Operators.Equal)
};
SimpleSearchCriteria sSC4 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.ContactId, AttrValue = contactID, Operator = new NullableOperators(Operators.Equal)
};
ComplexSearchCriteria cmpSC = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC.Criterias = new SearchCriteriaCollection();
cmpSC.Criterias.Add(sSC1);
ComplexSearchCriteria cmpSC2 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC2.Criterias = new SearchCriteriaCollection();
cmpSC2.Criterias.Add(sSC2);
ComplexSearchCriteria cmpSC3 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC3.Criterias = new SearchCriteriaCollection();
cmpSC3.Criterias.Add(sSC3);
ComplexSearchCriteria cmpSC4 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC4.Criterias = new SearchCriteriaCollection();
cmpSC4.Criterias.Add(sSC4);
SearchCriteriaCollection srchCrit = new SearchCriteriaCollection();
srchCrit.Add(cmpSC);
srchCrit.Add(cmpSC2);
srchCrit.Add(cmpSC3);
srchCrit.Add(cmpSC4);
requestInteractionListGet.SearchCriteria = new SearchCriteriaCollection();
requestInteractionListGet.SearchCriteria = srchCrit;
StringList stringList = new StringList();
stringList.Add("StartDate");
stringList.Add("Subject");
requestInteractionListGet.AttributeList = stringList;
requestInteractionListGet.TenantId = Settings.tenantDBID;
if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened)
{
logger.Info("------------RequestGetRecentInteractionList-------------");
logger.Info("Media Type :" + mediaType);
logger.Info("Contact ID :" + contactID);
logger.Info("----------------------------------------------");
IMessage response = Settings.UCSProtocol.Request(requestInteractionListGet);
if (response != null)
{
logger.Trace(response.ToString());
output.IContactMessage = response;
output.MessageCode = "200";
output.Message = "Received Recent Interaction List Successfully";
}
else
{
output.IContactMessage = null;
output.MessageCode = "200";
output.Message = "Doesn't Received Recent Interaction List Successfully";
}
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Universal Contact Server protocol is Null or Closed";
logger.Warn("GetRecentInteractionList() : Contact Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Request Get Recent Interaction List " + generalException.ToString());
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
/// <summary>
/// Gets the interaction count.
/// </summary>
/// <param name="universalContactServerProtocol">The universal contact server protocol.</param>
/// <param name="mediaType">Type of the media.</param>
/// <param name="contactID">The contact unique identifier.</param>
/// <returns></returns>
public static OutputValues GetTotalInteractionCount(string contactID, string interactionId)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
OutputValues output = OutputValues.GetInstance();
try
{
RequestCountInteractions requestCountInteractions = RequestCountInteractions.Create();
requestCountInteractions.TenantId = Settings.tenantDBID;
SimpleSearchCriteria sSC1 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.MediaTypeId, AttrValue = "voice", Operator = new NullableOperators(Operators.NotEqual)
};
SimpleSearchCriteria sSC2 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.Status, AttrValue = ((int)Statuses.InProcess).ToString(), Operator = new NullableOperators(Operators.Equal)
};
SimpleSearchCriteria sSC3 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.Id, AttrValue = null, Operator = new NullableOperators(Operators.NotEqual)
};
SimpleSearchCriteria sSC4 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.ContactId, AttrValue = contactID, Operator = new NullableOperators(Operators.Equal)
};
ComplexSearchCriteria cmpSC = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC.Criterias = new SearchCriteriaCollection();
cmpSC.Criterias.Add(sSC1);
ComplexSearchCriteria cmpSC2 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC2.Criterias = new SearchCriteriaCollection();
cmpSC2.Criterias.Add(sSC2);
ComplexSearchCriteria cmpSC3 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC3.Criterias = new SearchCriteriaCollection();
cmpSC3.Criterias.Add(sSC3);
ComplexSearchCriteria cmpSC4 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC4.Criterias = new SearchCriteriaCollection();
cmpSC4.Criterias.Add(sSC4);
SearchCriteriaCollection srchCrit = new SearchCriteriaCollection();
srchCrit.Add(cmpSC);
srchCrit.Add(cmpSC2);
srchCrit.Add(cmpSC3);
srchCrit.Add(cmpSC4);
requestCountInteractions.SearchCriteria = new SearchCriteriaCollection();
requestCountInteractions.SearchCriteria = srchCrit;
if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened)
{
logger.Info("------------RequestCountInteractions-------------");
logger.Info("Interaction ID :" + interactionId);
logger.Info("Contact ID :" + contactID);
logger.Info("-------------------------------------------------");
IMessage response = Settings.UCSProtocol.Request(requestCountInteractions);
if (response != null)
{
logger.Trace(response.ToString());
output.IContactMessage = response;
output.MessageCode = "200";
output.Message = "Received Total InProcess Interaction count Successfully";
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Don't Received Total InProcess Interaction count Successfully";
}
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Universal Contact Server protocol is Null or Closed";
logger.Warn("GetInteractionCount() : Universal Contact Server Protocol is Null");
}
}
catch (Exception error)
{
logger.Error("GetInteractionCount(): Error occurred while retrieving total in-process interaction count :" + error.ToString());
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = error.Message;
}
return(output);
}
/// <summary>
/// Gets the recent interaction list.
/// </summary>
/// <param name="mediaType">Type of the media.</param>
/// <param name="contactID">The contact unique identifier.</param>
/// <param name="tenantId">The tenant unique identifier.</param>
/// <param name="attributesNames">The attributes names.</param>
/// <returns></returns>
public static OutputValues GetRecentInteractionList(string contactID, int tenantId, string interactionID, List <string> attributesNames)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
OutputValues output = OutputValues.GetInstance();
try
{
RequestInteractionListGet requestInteractionListGet = RequestInteractionListGet.Create();
requestInteractionListGet.DataSource = new NullableDataSourceType(DataSourceType.Main);
requestInteractionListGet.SortCriteria = new SortCriteriaCollection();
SortCriteriaCollection sortCC = new SortCriteriaCollection();
SortCriteria sortc = new SortCriteria()
{
AttrName = InteractionSearchCriteriaConstants.StartDate, SortOperator = new NullableSortMode(SortMode.Descending), SortIndex = 0
};
sortCC.Add(sortc);
requestInteractionListGet.SortCriteria = sortCC;
SimpleSearchCriteria sSC1 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.MediaTypeId, AttrValue = "voice", Operator = new NullableOperators(Operators.NotEqual)
};
SimpleSearchCriteria sSC2 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.StartDate, AttrValue = DateTime.Now.ToString("yyyy") + "-" + DateTime.Now.Month.ToString() + "-" + (DateTime.Now.Day).ToString() + "T00:00:00.000Z", Operator = new NullableOperators(Operators.GreaterOrEqual)
};
SimpleSearchCriteria sSC3 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.Id, AttrValue = interactionID, Operator = new NullableOperators(Operators.NotEqual)
};
SimpleSearchCriteria sSC4 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.ContactId, AttrValue = contactID, Operator = new NullableOperators(Operators.Equal)
};
ComplexSearchCriteria cmpSC = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC.Criterias = new SearchCriteriaCollection();
cmpSC.Criterias.Add(sSC1);
ComplexSearchCriteria cmpSC2 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC2.Criterias = new SearchCriteriaCollection();
cmpSC2.Criterias.Add(sSC2);
ComplexSearchCriteria cmpSC3 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC3.Criterias = new SearchCriteriaCollection();
cmpSC3.Criterias.Add(sSC3);
ComplexSearchCriteria cmpSC4 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC4.Criterias = new SearchCriteriaCollection();
cmpSC4.Criterias.Add(sSC4);
SearchCriteriaCollection srchCrit = new SearchCriteriaCollection();
srchCrit.Add(cmpSC);
srchCrit.Add(cmpSC2);
srchCrit.Add(cmpSC3);
srchCrit.Add(cmpSC4);
requestInteractionListGet.SearchCriteria = new SearchCriteriaCollection();
requestInteractionListGet.SearchCriteria = srchCrit;
StringList stringList = new StringList();
if (attributesNames.Count > 0)
{
foreach (string attribute in attributesNames)
{
stringList.Add(attribute);
}
}
//stringList.Add("StartDate");
//stringList.Add("Subject");
requestInteractionListGet.AttributeList = stringList;
requestInteractionListGet.TenantId = tenantId;
if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened)
{
IMessage response = Settings.UCSProtocol.Request(requestInteractionListGet);
if (response != null && response.Id == EventInteractionListGet.MessageId)
{
//EventInteractionListGet eventInteractionListGet = (EventInteractionListGet)response;
//if (eventInteractionListGet != null && eventInteractionListGet.InteractionData != null)
//{
// interactionDataList = eventInteractionListGet.InteractionData;
// logger.Info("------------RequestGetRecentInteractionList-------------");
// logger.Info("Media Type :" + mediaType);
// logger.Info("Contact ID :" + contactID);
// logger.Info("----------------------------------------------");
// logger.Trace(eventInteractionListGet.ToString());
// output.MessageCode = "200";
// output.Message = "Received Recent Interaction List Successfully";
// output.GetInteractionDataList = interactionDataList;
//}
output.MessageCode = "200";
output.Message = "Get Recent Interaction List Successful";
output.IContactMessage = response;
}
else
{
output.MessageCode = "2001";
output.Message = "Get Recent Interaction List Failed";
output.IContactMessage = response;
}
}
else
{
logger.Warn("GetRecentInteractionList() : Contact Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Request Get Recent Interaction List " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
output.IContactMessage = null;
}
return(output);
}
public static OutputValues GetInteractionList(int tenantId, int pagemaxSize, EntityTypes entitypes, SearchCriteriaCollection searchCriteriaCollection, List <string> attributesNames)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
OutputValues output = new OutputValues();
try
{
RequestInteractionListGet requestGetInteractionList = RequestInteractionListGet.Create();
requestGetInteractionList.DataSource = new NullableDataSourceType(DataSourceType.Main);
requestGetInteractionList.TenantId = new Genesyslab.Platform.Commons.Collections.NullableInt(tenantId);
requestGetInteractionList.PageMaxSize = new Genesyslab.Platform.Commons.Collections.NullableInt(pagemaxSize);
requestGetInteractionList.SearchCriteria = searchCriteriaCollection;
StringList stringList = new StringList();
if (attributesNames.Count > 0)
{
foreach (string attribute in attributesNames)
{
stringList.Add(attribute);
}
}
requestGetInteractionList.AttributeList = stringList;
requestGetInteractionList.EntityTypeId = new NullableEntityTypes(entitypes);
if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened)
{
logger.Info("------------RequestGetInteractionList-------------");
logger.Info("TenantId :" + tenantId);
logger.Info("--------------------------------------------------");
IMessage message = Settings.UCSProtocol.Request(requestGetInteractionList);
if (message != null)
{
logger.Trace(message.ToString());
output.IContactMessage = message;
output.MessageCode = "200";
output.Message = "Getting Interactions For Agent Successful";
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Getting Interactions For Agent UnSuccessful";
}
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Universal Contact Server protocol is Null or Closed";
logger.Warn("GetInteractionList() : Universal Contact Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error Occurred while Get Interaction for Agent request" + generalException.ToString());
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
public static OutputValues GetInteractionList(string ownerID, int tenantId, List <string> attributesNames)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
OutputValues output = new OutputValues();
try
{
RequestInteractionListGet requestGetInteractionList = RequestInteractionListGet.Create();
//Inputs
//DataSource
requestGetInteractionList.DataSource = new NullableDataSourceType(DataSourceType.Main);
requestGetInteractionList.SortCriteria = new SortCriteriaCollection();
SortCriteriaCollection sortCC = new SortCriteriaCollection();
SortCriteria sortc = new SortCriteria()
{
AttrName = InteractionSearchCriteriaConstants.StartDate, SortOperator = new NullableSortMode(SortMode.Descending), SortIndex = 0
};
sortCC.Add(sortc);
requestGetInteractionList.SortCriteria = sortCC;
SimpleSearchCriteria sSC3 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.OwnerId, AttrValue = ownerID, Operator = new NullableOperators(Operators.Equal)
};
//SimpleSearchCriteria sSC4 = new SimpleSearchCriteria() { AttrName = InteractionSearchCriteriaConstants.MediaTypeId, AttrValue = "voice", Operator = new NullableOperators(Operators.Equal) };
SearchCriteriaCollection srchCrit = new SearchCriteriaCollection();
srchCrit.Add(sSC3);
requestGetInteractionList.SearchCriteria = srchCrit;
StringList stringList = new StringList();
if (attributesNames.Count > 0)
{
foreach (string attribute in attributesNames)
{
stringList.Add(attribute);
}
}
stringList.Add(InteractionSearchCriteriaConstants.MediaTypeId);
stringList.Add(InteractionSearchCriteriaConstants.Id);
stringList.Add(InteractionSearchCriteriaConstants.SubtypeId);
requestGetInteractionList.AttributeList = stringList;
requestGetInteractionList.TenantId = tenantId;
if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened)
{
logger.Info("------------RequestGetInteractionList-------------");
logger.Info("OwnerID :" + ownerID);
logger.Info("TenantId :" + tenantId);
logger.Info("--------------------------------------------------");
IMessage message = Settings.UCSProtocol.Request(requestGetInteractionList);
if (message != null)
{
logger.Trace(message.ToString());
output.IContactMessage = message;
output.MessageCode = "200";
output.Message = "Getting Interactions For Agent Successful";
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Getting Interactions For Agent UnSuccessful";
}
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Universal Contact Server protocol is Null or Closed";
logger.Warn("GetInteractionList() : Universal Contact Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error Occurred while Get Interaction for Agent request" + generalException.ToString());
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
