protected override bool Process(Package package)
{
var account = package.Account;
if (account.IncomingProcessing != true)
{
return(false);
}
var message = package.Message;
if (message.IsIncome != true)
{
return(false);
}
if (message.RefNoteID == null)
{
return(false);
}
var graph = package.Graph;
PXSelect <CRCase,
Where <CRCase.noteID, Equal <Required <CRCase.noteID> > > > .
Clear(graph);
var @case = (CRCase)PXSelect <CRCase,
Where <CRCase.noteID, Equal <Required <CRCase.noteID> > > > .
Select(graph, message.RefNoteID);
if (@case == null || @case.CaseID == null)
{
return(false);
}
if (!RouterEmailProcessor.IsFromInternalUser(graph, message) &&
(@case.MajorStatus == CRCaseMajorStatusesAttribute._PENDING_CUSTOMER ||
@case.Resolution == CRCaseResolutionsAttribute._CUSTOMER_PRECLOSED))
{
var caseCache = graph.Caches[typeof(CRCase)];
var newCase = (CRCase)caseCache.CreateCopy(@case);
newCase.MajorStatus = CRCaseMajorStatusesAttribute._OPEN;
newCase.Status = CRCaseStatusesAttribute._OPEN;
newCase.Resolution = CRCaseResolutionsAttribute._CUSTOMER_REPLIED;
newCase = (CRCase)caseCache.Update(newCase);
PersistRecord(package, newCase);
}
return(true);
}
protected override bool Process(Package package)
{
var account = package.Account;
if (account.IncomingProcessing != true)
{
return(false);
}
var message = package.Message;
if (message.IsIncome != true)
{
return(false);
}
if (message.RefNoteID == null)
{
return(false);
}
var graph = package.Graph;
PXSelect <CRCase,
Where <CRCase.noteID, Equal <Required <CRCase.noteID> > > > .
Clear(graph);
var @case = (CRCase)PXSelect <CRCase,
Where <CRCase.noteID, Equal <Required <CRCase.noteID> > > > .
Select(graph, message.RefNoteID);
if (@case == null || @case.CaseID == null)
{
return(false);
}
if (@case != null && message.OwnerID == null && account.EmailAccountType == PX.SM.EmailAccountTypesAttribute.Standard)
{
try
{
message.WorkgroupID = @case.WorkgroupID;
graph.Caches[typeof(CRSMEmail)].SetValueExt <CRSMEmail.ownerID>(message, @case.OwnerID);
}
catch (PXSetPropertyException)
{
message.OwnerID = null;
}
}
if (!RouterEmailProcessor.IsOwnerEqualUser(graph, message, @case.OwnerID) &&
(@case.MajorStatus != CRCaseMajorStatusesAttribute._CLOSED &&
@case.MajorStatus != CRCaseMajorStatusesAttribute._RELEASED &&
@case.Released != true && (@case.Status == CRCaseStatusesAttribute._PENDING_CUSTOMER || @case.Status == CRCaseStatusesAttribute._OPEN)))
{
var caseCache = graph.Caches[typeof(CRCase)];
var newCase = (CRCase)caseCache.CreateCopy(@case);
newCase.MajorStatus = CRCaseMajorStatusesAttribute._OPEN;
newCase.Status = CRCaseStatusesAttribute._OPEN;
newCase.Resolution = CRCaseResolutionsAttribute._CUSTOMER_REPLIED;
newCase = (CRCase)caseCache.Update(newCase);
PersistRecord(package, newCase);
}
return(true);
}
protected override bool Process(Package package)
{
var account = package.Account;
if (account.IncomingProcessing != true)
{
return(false);
}
var message = package.Message;
if (message.IsIncome != true)
{
return(false);
}
if (message.RefNoteID == null)
{
return(false);
}
var graph = package.Graph;
PXSelect <CRCase,
Where <CRCase.noteID, Equal <Required <CRCase.noteID> > > > .
Clear(graph);
var @case = (CRCase)PXSelect <CRCase,
Where <CRCase.noteID, Equal <Required <CRCase.noteID> > > > .
Select(graph, message.RefNoteID);
if (@case == null || @case.CaseCD == null)
{
return(false);
}
if (@case != null && message.OwnerID == null && account.EmailAccountType == PX.SM.EmailAccountTypesAttribute.Standard)
{
try
{
message.WorkgroupID = @case.WorkgroupID;
graph.Caches[typeof(CRSMEmail)].SetValueExt <CRSMEmail.ownerID>(message, @case.OwnerID);
}
catch (PXSetPropertyException)
{
message.OwnerID = null;
}
}
CRCaseClass caseClass = new PXSelect <CRCaseClass, Where <CRCaseClass.caseClassID, Equal <Required <CRCaseClass.caseClassID> > > >(graph)
.SelectWindowed(0, 1, @case.CaseClassID);
if (!RouterEmailProcessor.IsOwnerEqualUser(graph, message, @case.OwnerID) &&
@case.Released != true &&
(@case.IsActive == true || CaseShouldBeReopenedByDate()))
{
var caseMaint = PXGraph.CreateInstance <CRCaseMaint>();
caseMaint.Case.Current = caseMaint.Case.Cache.CreateCopy(@case) as CRCase;
caseMaint.GetExtension <Workflows.CaseWorkflow>().openCaseFromProcessing.Press();
}
return(true);
bool CaseShouldBeReopenedByDate()
{
return(@case.ResolutionDate is DateTime resolutionDate &&
caseClass?.ReopenCaseTimeInDays is int reopenDays && reopenDays > 0
? PX.Common.PXTimeZoneInfo.Now - resolutionDate < TimeSpan.FromDays(reopenDays)
: false);
}
}
