private void button1_Click(object sender, EventArgs e)
 {
     if (IsGuid(textBox1.Text) == true)
     {
         Guid ticketNo = new Guid(textBox1.Text);
         _RC.SubmitRequest(ticketNo);
         MessageBox.Show("Your request has been submitted");
     }
     else
     {
         MessageBox.Show("The number you entered is not a ticket number.");
     }
 }