public ModLogInfo(RequiredInfo info, ReasonInfo reasonInfo = null)
{
Invoker = info.invoker;
Color = info.color;
CommandName = info.commandName;
CommandValue = info.commandValue;
HasReasonField = reasonInfo != null;
Reason = reasonInfo?.reason;
}
public void LetterGenerationTest()
{
EmployeeInfo employee = new EmployeeInfo()
{
address = "陕西省西安市雁塔区天谷八路环普科技园1", eRID = "HR342389", language = "C", name = "Haley", title = "TestMessage"
};
EmployerInfo employer = new EmployerInfo()
{
schemeName = "计划名称", name = "中软国际", schemeNumber = "901213", schemeCode = "CHNSOFT", language = "C", eRID = "HR565", address = "陕西省西安市雁塔区天谷八路环普科技园2"
};
string reasonFile = @"C:\Users\Administrator\Desktop\GenerateLetter\PW + ER Reason.doc";
string templateFile = @"C:\Users\Administrator\Desktop\GenerateLetter\(chi) ER but missing informationTest.doc";
//if Language=="C" worLettertableIndex=3 Language=="E" worLettertableIndex=4
int worLettertableIndex = 3;
ReasonInfo reasoninfo = new ReasonInfo();
using (WordCore wordCore = new WordCore())
{
wordCore.OpenWord(reasonFile, true);
IList <string> codes = wordCore.GetTable_Clolumn_ByColumnIndex(1, 1);
IList <string> shortCodes = wordCore.GetTable_Clolumn_ByColumnIndex(1, 2);
for (int i = 0; i < codes.Count; i++)
{
reasoninfo.Reasons.Add(new SelectReasonItem
{
Code = codes[i],
ShortCode = shortCodes[i],
Row = i + 2,
CopyColumn = 3
});
}
foreach (SelectReasonItem item in reasoninfo.Reasons)
{
wordCore.CopyTable_Cell_ByRowIndexAndColumnIndex(1, item.Row, item.CopyColumn);
wordCore.OpenWord(templateFile);
wordCore.AppendPasteContentToTable(worLettertableIndex);
wordCore.OpenWord(reasonFile, true);
}
wordCore.ProtectDocument(templateFile);
}
}
/// <summary>
/// Rejects the interaction.
/// </summary>
/// <param name="ticketID">The ticket identifier.</param>
/// <param name="interactionID">The interaction identifier.</param>
/// <param name="proxyID">The proxy identifier.</param>
/// <returns></returns>
public OutputValues RejectInteraction(int ticketID, string interactionID, int proxyID, KeyValueCollection data)
{
OutputValues output = OutputValues.GetInstance();
output.Message = string.Empty;
output.MessageCode = string.Empty;
output.ErrorCode = 0;
try
{
RequestReject requestReject = RequestReject.Create();
requestReject.TicketId = ticketID;
requestReject.InteractionId = interactionID;
requestReject.ProxyClientId = proxyID;
requestReject.Extension = data;
ReasonInfo reasonInfo = ReasonInfo.Create();
reasonInfo.ReasonDescription = "Agent has reject this interaction";
requestReject.Reason = reasonInfo;
if (Settings.InteractionProtocol != null && Settings.InteractionProtocol.State == ChannelState.Opened)
{
IMessage message = Settings.InteractionProtocol.Request(requestReject);
if (message != null)
{
switch (message.Id)
{
case EventAck.MessageId:
EventAck eventInteractionReject = (EventAck)message;
logger.Info("------------RejectInteraction-------------");
logger.Info("InteractionId :" + interactionID);
logger.Info("ProxyClientId :" + proxyID);
logger.Info("---------------------------------------------");
logger.Trace(eventInteractionReject.ToString());
output.MessageCode = "200";
output.Message = "Reject Interaction Successful";
break;
case EventError.MessageId:
EventError eventError = (EventError)message;
string LoginErrorCode = Convert.ToString(eventError.ErrorCode);
string LoginErrorDescription = Convert.ToString(eventError.ErrorDescription);
logger.Trace(eventError.ToString());
output.MessageCode = "2001";
output.Message = "RejectInteraction() : " + LoginErrorDescription;
break;
}
}
else
{
output.MessageCode = "2001";
output.Message = "Agent Reject Interaction UnSuccessful";
}
}
else
{
logger.Warn("RejectInteraction() : Interaction Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Reject Interaction request " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
public OutputValues NotifyWorbin(int proxyClientId, string workbinType, string worbinEmpId, string workbinGroupId = null, string WorkbinPlaceId = null, string workbinPlaceGroupId = null)
{
OutputValues outPutValues = new OutputValues();
outPutValues.Message = string.Empty;
outPutValues.MessageCode = string.Empty;
outPutValues.ErrorCode = 0;
KeyValueCollection keyVC = new KeyValueCollection();
keyVC.Add("event_processing_stopped", 1);
try
{
RequestWorkbinNotifications reqWorkbinNotifications = RequestWorkbinNotifications.Create();
reqWorkbinNotifications.Workbin = WorkbinInfo.Create(workbinType);
reqWorkbinNotifications.Workbin.WorkbinAgentId = worbinEmpId;
if (!string.IsNullOrEmpty(workbinGroupId))
{
reqWorkbinNotifications.Workbin.WorkbinGroupId = workbinGroupId;
}
if (!string.IsNullOrEmpty(workbinPlaceGroupId))
{
reqWorkbinNotifications.Workbin.WorkbinPlaceGroupId = workbinPlaceGroupId;
}
if (!string.IsNullOrEmpty(WorkbinPlaceId))
{
reqWorkbinNotifications.Workbin.WorkbinPlaceId = WorkbinPlaceId;
}
reqWorkbinNotifications.Reason = ReasonInfo.Create();
reqWorkbinNotifications.ProxyClientId = proxyClientId;
reqWorkbinNotifications.NotifyPropertyChanges = 1;
reqWorkbinNotifications.Extension = keyVC;
if (Settings.InteractionProtocol != null && Settings.InteractionProtocol.State == ChannelState.Opened)
{
IMessage message = Settings.InteractionProtocol.Request(reqWorkbinNotifications);
if (message != null)
{
switch (message.Id)
{
case EventAck.MessageId:
EventAck _requestWorkbinNotifications = (EventAck)message;
logger.Info("------------Request Workbin Notifications-------------");
logger.Trace(_requestWorkbinNotifications.ToString());
outPutValues.MessageCode = "200";
logger.Trace(_requestWorkbinNotifications.ProxyClientId);
outPutValues.Message = "Request Workbin Notifications Successful";
break;
case EventError.MessageId:
EventError eventError = (EventError)message;
logger.Trace(eventError.ToString());
outPutValues.MessageCode = "2001";
outPutValues.Message = "NotifyWorbin() : " + Convert.ToString(eventError.ErrorDescription);
break;
}
}
}
}
catch (Exception error)
{
logger.Error(error.Message.ToString());
outPutValues.MessageCode = "2001";
outPutValues.Message = "NotifyWorbin() : " + error.Message.ToString();
}
return(outPutValues);
}
/// <summary>
/// Agents the ready.
/// </summary>
/// <param name="proxyClientId">The proxy client identifier.</param>
/// <param name="mediaType">Type of the media.</param>
/// <returns></returns>
public OutputValues AgentNotReadyWithReason(int proxyClientId, string mediaType, string reason, string code)
{
OutputValues output = OutputValues.GetInstance();
output.Message = string.Empty;
output.MessageCode = string.Empty;
output.ErrorCode = 0;
try
{
KeyValueCollection ReasonCode = new KeyValueCollection();
if (!string.IsNullOrEmpty(reason))
{
ReasonCode.Add("Name", reason);
ReasonCode.Add("Code", code);
}
RequestChangeMediaStateReason requestChangeMediaStateReason = RequestChangeMediaStateReason.Create(proxyClientId, ReasonCode, mediaType, ReasonInfo.Create(mediaType, reason, Convert.ToInt32(code)));
//requestChangeMediaStateReason.ProxyClientId = proxyClientId;
//requestChangeMediaStateReason.MediaTypeName = mediaType;
//requestChangeMediaStateReason.Extension = ReasonCode;
//requestChangeMediaStateReason.Reason = ReasonInfo.Create(mediaType, reason, Convert.ToInt32(code));
if (Settings.InteractionProtocol != null && Settings.InteractionProtocol.State == ChannelState.Opened)
{
IMessage message = Settings.InteractionProtocol.Request(requestChangeMediaStateReason);
if (message != null)
{
switch (message.Id)
{
case EventAck.MessageId:
EventAck eventAgentNotReady = (EventAck)message;
logger.Info("----------------AgentNotReadyWithReason-------------");
logger.Info("ProxyClientId :" + proxyClientId);
logger.Info("MediaTypeName :" + mediaType);
logger.Info("Name :" + eventAgentNotReady.Name.ToString());
logger.Info("Reason Name :" + reason);
logger.Info("Reason Code :" + code);
logger.Info("----------------------------------------------------");
logger.Trace(eventAgentNotReady.ToString());
output.MessageCode = "200";
output.Message = "Agent Not Ready with reason Successful";
break;
case EventError.MessageId:
EventError eventError = (EventError)message;
string LoginErrorCode = Convert.ToString(eventError.ErrorCode);
string LoginErrorDescription = Convert.ToString(eventError.ErrorDescription);
logger.Trace(eventError.ToString());
output.ErrorCode = eventError.ErrorCode;
output.MessageCode = "2002";
output.Message = "AgentNotReadyWithReason() : " + LoginErrorDescription;
break;
}
}
else
{
output.MessageCode = "2001";
output.Message = "Agent Not Ready with reason UnSuccessful";
}
}
else
{
logger.Warn("AgentNotReadyWithReason() : Interaction Server Protocol is Null..");
}
}
catch (Exception commonException)
{
logger.Error("Error occurred while Agent Not Ready with reason request " + commonException.ToString());
output.MessageCode = "2001";
output.Message = commonException.Message;
}
return(output);
}
/// <summary>
/// 確認此批號是否為WOLOT
/// </summary>
/// <param name="lot"></param>
/// <returns></returns>
private bool CheckWOLot(string lot)
{
//確認此批號是否為WOLOT
var woLotList = LotDefectInfoEx.GetDataListByWOLot(lot);
if (woLotList.Count == 0)
{
return(false);
}
foreach (var data in woLotList)
{
//取得批號資訊
var lotData = LotInfoEx.GetLotByLot(data.Lot).ChangeTo <LotInfoEx>();
//驗證批號狀態，Wait的批號
if (lotData.Status != LotDefaultStatus.Wait.ToString())
{
continue;
}
//驗證currentRule
if (lotData.CurrentRuleName != _ProgramInformationBlock.ProgramRight)
{
continue;
}
var reason = ReasonInfo.GetReasonByName(data.ReasonCode);
if (reason == null)
{
throw new CimesException(RuleMessage.Error.C00051(data.ReasonCode));
}
//格式:(批號) 原因碼_說明_備註
string defectText = "(" + data.Lot + ")";
defectText += " " + data.ReasonCode;
if (!reason.Description.IsNullOrTrimEmpty())
{
defectText += "_" + reason.Description;
}
if (!data.Description.IsNullOrTrimEmpty())
{
defectText += "_" + data.Description;
}
ddlJudgeDefect.Items.Add(new ListItem(defectText, data.ID));
}
if (ddlJudgeDefect.Items.Count == 0)
{
//查無送待判原因！
throw new Exception(RuleMessage.Error.C10187());
}
else if (ddlJudgeDefect.Items.Count == 1)
{
ddlJudgeDefect_SelectedIndexChanged(null, EventArgs.Empty);
}
else
{
ddlJudgeDefect.Items.Insert(0, new ListItem());
}
return(true);
}
/// <summary>
/// 確認此批號是否為COMPONENTID
/// </summary>
/// <param name="lot"></param>
/// <returns></returns>
private bool CheckComponentID(string lot)
{
//確認此批號是否為COMPONENTID
var component = ComponentInfo.GetComponentByComponentID(lot);
if (component == null)
{
return(false);
}
//取得批號資料
var lotData = LotInfoEx.GetLotByLot(component.CurrentLot).ChangeTo <LotInfoEx>();
if (lotData == null)
{
return(false);
}
//驗證批號狀態，Wait的批號
if (lotData.Status != LotDefaultStatus.Wait.ToString())
{
//狀態為{0}，不可執行
throw new Exception(RuleMessage.Error.C10003(lotData.Status));
}
//驗證currentRule
if (lotData.CurrentRuleName != _ProgramInformationBlock.ProgramRight)
{
//該批號作業為XXXX，不為此功能，請遵循作業規範
throw new Exception(RuleMessage.Error.C10004(lotData.CurrentRuleName));
}
//取得工件序號
var componentDataList = ComponentInfoEx.GetDataByCurrentLot(lotData.Lot);
if (componentDataList.Count > 0)
{
ttbItemSN.Text = componentDataList[0].ComponentID;
}
//取得送待判原因
var lotDefectData = LotDefectInfoEx.GetDataByLotAndComponentID(lotData.Lot, ttbItemSN.Text);
if (lotDefectData != null)
{
var reason = ReasonInfo.GetReasonByName(lotDefectData.ReasonCode);
if (reason == null)
{
throw new CimesException(RuleMessage.Error.C00051(lotDefectData.ReasonCode));
}
//格式:(批號) 原因碼_說明_備註
string defectText = "(" + lotDefectData.Lot + ")";
defectText += " " + lotDefectData.ReasonCode;
if (!reason.Description.IsNullOrTrimEmpty())
{
defectText += "_" + reason.Description;
}
if (!lotDefectData.Description.IsNullOrTrimEmpty())
{
defectText += "_" + lotDefectData.Description;
}
ddlJudgeDefect.Items.Add(new ListItem(defectText, lotDefectData.ID));
ddlJudgeDefect_SelectedIndexChanged(null, EventArgs.Empty);
}
else
{
//查無送待判原因！
throw new Exception(RuleMessage.Error.C10187());
}
return(true);
}
public static async Task <bool> SetReasonAsync(ReasonInfo info) => await SetStateAsync(info);
public static Pointel.Interactions.Chat.Core.General.OutputValues HoldInteraction(int proxyID, string sessionID, KeyValueCollection extensions)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
Pointel.Interactions.Chat.Core.General.OutputValues output = Pointel.Interactions.Chat.Core.General.OutputValues.GetInstance();
try
{
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestHold requestHold = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestHold.Create();
requestHold.InteractionId = sessionID;
requestHold.ProxyClientId = proxyID;
if (extensions != null && extensions.Count > 0)
{
extensions.Add("IsHold", "1");
requestHold.Extension = extensions;
}
//if(!extensions.ContainsKey(""))
//{
//}
//requestHold.Extension = extensions;
requestHold.Reason = ReasonInfo.Create("AwaitingInfo", "Ennava");
if (Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol != null && Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.State == Genesyslab.Platform.Commons.Protocols.ChannelState.Opened)
{
Genesyslab.Platform.Commons.Protocols.IMessage message = Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.Request(requestHold);
if (message != null)
{
switch (message.Id)
{
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck.MessageId:
logger.Info("------------RequestHold-------------");
logger.Info("SessionID :" + sessionID);
logger.Info("ProxyID :" + proxyID);
logger.Info("------------------------------------");
logger.Info(requestHold.ToString());
output.MessageCode = "200";
output.Message = "Interaction Hold Successful.";
break;
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError eventError = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError)message;
string LoginErrorCode = Convert.ToString(eventError.ErrorCode);
string LoginErrorDescription = Convert.ToString(eventError.ErrorDescription);
logger.Trace(eventError.ToString());
output.MessageCode = "2001";
output.Message = "HoldInteraction() : " + LoginErrorDescription;
break;
}
}
else
{
output.MessageCode = "2001";
output.Message = "Chat Media Hold Interaction UnSuccessful";
}
}
else
{
logger.Warn("HoldInteraction() : IXN Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Hold Interaction request " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
//未就绪
public void NotReadyForMedia()
{
try
{
RequestNotReadyForMedia request = RequestNotReadyForMedia.Create("chat", ReasonInfo.Create("", ""));
LogRequest(request.ToString());
protocolManagementService[ISERVER_IDENTIFIER].Send(request);
}
catch (Exception e)
{
LogException(e);
}
}
