///<summary>Returns true if the employee for the PhoneEmpDefault should be added to the selected escalation view.</summary>
private bool DoAddToEscalationView(PhoneEmpDefault ped, List <Phone> phones)
{
if (ped.EscalationOrder <= 0) //Filter out employees that do not have an escalation order set.
{
return(false);
}
Phone phone = Phones.GetPhoneForEmployeeNum(phones, ped.EmployeeNum);
if (phone == null || phone.Description != "") //Filter out invalid employees or employees that are already on the phone.
{
return(false);
}
if (_curSubGroupType == PhoneEmpSubGroupType.Avail) //Special rules for the Avail escalation view
{
if (!phone.IsProxVisible)
{
return(false);
}
if (!IsAtCurrentLocation(ped))
{
return(false);
}
if (!phone.ClockStatus.In(ClockStatusEnum.Available, ClockStatusEnum.Training, ClockStatusEnum.Backup))
{
return(false);
}
return(true);
}
//All other escalation views besides Avail
if (!phone.ClockStatus.In(ClockStatusEnum.Available, ClockStatusEnum.OfflineAssist, ClockStatusEnum.Backup))
{
return(false);
}
return(true);
}
private void SetEscalationList(List <PhoneEmpDefault> peds, List <Phone> phones)
{
try {
escalationView.BeginUpdate();
escalationView.Items.Clear();
escalationView.DictProximity.Clear();
escalationView.DictShowExtension.Clear();
escalationView.DictExtensions.Clear();
escalationView.DictWebChat.Clear();
escalationView.DictGTAChat.Clear();
if (escalationView.Tag == null || (((int)escalationView.Tag) != tabMain.SelectedIndex))
{
escalationView.IsNewItems = true;
escalationView.Tag = tabMain.SelectedIndex;
}
List <PhoneEmpDefault> listFiltered = peds.FindAll(x => DoAddToEscalationView(x, phones));
List <PhoneEmpDefault> listSorted = SortForEscalationView(listFiltered, phones);
if (_listChatUsers == null)
{
_listChatUsers = ChatUsers.GetAll();
}
if (_listWebChatSessions == null)
{
_listWebChatSessions = WebChatSessions.GetActiveSessions();
}
for (int i = 0; i < listSorted.Count; i++)
{
PhoneEmpDefault ped = listSorted[i];
Phone phone = ODMethodsT.Coalesce(Phones.GetPhoneForEmployeeNum(phones, ped.EmployeeNum));
escalationView.Items.Add(ped.EmpName);
//Only show the proximity icon if the phone.IsProxVisible AND the employee is at the same site as our currently selected room.
escalationView.DictProximity.Add(ped.EmpName, (_mapCur.SiteNum == ped.SiteNum && phone.IsProxVisible));
WebChatSession webChatSession = _listWebChatSessions.FirstOrDefault(x => x.TechName == phone.EmployeeName);
if (webChatSession != null)
{
escalationView.DictWebChat.Add(ped.EmpName, true);
escalationView.DictGTAChat.Add(ped.EmpName, false);
}
else
{
escalationView.DictWebChat.Add(ped.EmpName, false);
escalationView.DictGTAChat.Add(ped.EmpName, _listChatUsers.FindAll(x => x.Extension == ped.PhoneExt && x.CurrentSessions > 0).Count > 0);
}
//Extensions will always show for both locations unless the employee is not proximal.
escalationView.DictShowExtension.Add(ped.EmpName, phone.IsProxVisible);
escalationView.DictExtensions.Add(ped.EmpName, ped.PhoneExt);
}
}
catch {
}
finally {
escalationView.EndUpdate();
}
}
///<summary>Sorts the list of PhoneEmpDefaults in the appropriate way for the selected escalation view.</summary>
private List <PhoneEmpDefault> SortForEscalationView(List <PhoneEmpDefault> peds, List <Phone> phones)
{
if (_curSubGroupType == PhoneEmpSubGroupType.Avail)
{
Func <PhoneEmpDefault, Phone> getPhone = new Func <PhoneEmpDefault, Phone>((phoneEmpDef) => {
return(ODMethodsT.Coalesce(Phones.GetPhoneForEmployeeNum(phones, phoneEmpDef.EmployeeNum)));
});
return(peds.OrderBy(x => getPhone(x).ClockStatus != ClockStatusEnum.Available) //Show Available first
.ThenBy(x => getPhone(x).ClockStatus != ClockStatusEnum.Training) //Training next
.ThenBy(x => getPhone(x).ClockStatus != ClockStatusEnum.Backup) //Backup next
.ThenBy(x => getPhone(x).DateTimeStart.Year < 1880) //Show people who have an actual DateTimeStart first
.ThenBy(x => getPhone(x).DateTimeStart) //Show those first who have been in this status longest
.ToList());
}
//All other escalation views beside Avail
return(peds.OrderBy(x => x.EscalationOrder) //Show people at the selected location first
.ThenBy(x => x.EmpName).ToList());
}
private void SetEscalationList(List <PhoneEmpDefault> peds, List <Phone> phones)
{
try {
escalationView.BeginUpdate();
escalationView.Items.Clear();
escalationView.DictProximity.Clear();
escalationView.DictShowExtension.Clear();
escalationView.DictExtensions.Clear();
escalationView.DictColors.Clear();
if (escalationView.Tag == null || (((int)escalationView.Tag) != tabMain.SelectedIndex))
{
escalationView.IsNewItems = true;
escalationView.Tag = tabMain.SelectedIndex;
}
List <PhoneEmpDefault> listFiltered = peds.FindAll(x => DoAddToEscalationView(x, phones));
List <PhoneEmpDefault> listSorted = SortForEscalationView(listFiltered, phones);
for (int i = 0; i < listSorted.Count; i++)
{
PhoneEmpDefault ped = listSorted[i];
Phone phone = ODMethodsT.Coalesce(Phones.GetPhoneForEmployeeNum(phones, ped.EmployeeNum));
escalationView.Items.Add(ped.EmpName);
//Only show the proximity icon if the phone.IsProxVisible AND the employee is at the same site as our currently selected room.
escalationView.DictProximity.Add(ped.EmpName, (_mapCur.SiteNum == ped.SiteNum && phone.IsProxVisible));
//Extensions will always show for both locations unless the employee is not proximal.
escalationView.DictShowExtension.Add(ped.EmpName, phone.IsProxVisible);
escalationView.DictExtensions.Add(ped.EmpName, ped.PhoneExt);
if (_mapCur.SiteNum != ped.SiteNum)
{
escalationView.DictColors.Add(ped.EmpName, SiteLinks.GetSiteColorBySiteNum(ped.SiteNum, escalationView.BackColor));
}
}
}
catch {
}
finally {
escalationView.EndUpdate();
}
}