private OutboundCallQueueViewModel OutboundCallQueueViewModel(CallQueueCustomer cqc, Customer customer, ProspectCustomer prospectCustomer, string email, PhoneNumber mobilePhoneNumber, PhoneNumber officePhoneNumber, Event theEvent, Host host, AddressViewModel eventLocation, string customTags)
{
var outboundModel = new OutboundCallQueueViewModel
{
CallQueueCustomerId = cqc.Id,
ProspectCustomerId = cqc.ProspectCustomerId,
CustomerId = cqc.CustomerId,
FirstName = customer != null ? customer.Name.FirstName : prospectCustomer.FirstName,
MiddleName = customer != null ? customer.Name.MiddleName : "",
LastName = customer != null ? customer.Name.LastName : prospectCustomer.LastName,
Gender = customer != null ? customer.Gender : prospectCustomer.Gender,
Email = email,
CallBackPhoneNumber = customer != null ? customer.HomePhoneNumber : prospectCustomer.CallBackPhoneNumber,
MobilePhoneNumber = mobilePhoneNumber,
OfficePhoneNumber = officePhoneNumber,
DateOfBirth = customer != null ? customer.DateOfBirth : prospectCustomer.BirthDate,
CreatedOn = cqc.DateCreated,
ProspectCreatedOn =
prospectCustomer != null && prospectCustomer.CreatedOn != DateTime.MinValue
? prospectCustomer.CreatedOn
: (DateTime?)null,
EventId = theEvent != null ? theEvent.Id : (long?)null,
EventDate = theEvent != null ? theEvent.EventDate : (DateTime?)null,
HostName = host != null ? host.OrganizationName : string.Empty,
EventLocation = eventLocation,
Tag = prospectCustomer != null?prospectCustomer.Tag.GetDescription() : string.Empty,
ZipCode = customer != null ? customer.Address.ZipCode.Zip : prospectCustomer.Address.ZipCode.Zip,
IsDoNotCallCustomer = (prospectCustomer != null && prospectCustomer.Status == (long)ProspectCustomerConversionStatus.Declined) || (customer != null && customer.DoNotContactTypeId.HasValue && (customer.DoNotContactTypeId.Value == (long)DoNotContactType.DoNotContact || customer.DoNotContactTypeId.Value == (long)DoNotContactType.DoNotCall)), //customer.DoNotContactReasonId != null
RequestedCallBackDateTime = prospectCustomer != null && prospectCustomer.IsQueuedForCallBack ? prospectCustomer.CallBackRequestedDate : (DateTime?)null,
CustomCorporateTags = customTags
};
return(outboundModel);
}
public OutboundCallQueueListModel Create(IEnumerable <CallQueueCustomer> callQueueCustomers, IEnumerable <Customer> customers, IEnumerable <ProspectCustomer> prospectCustomers,
IEnumerable <CallQueueCriteria> callQueueCriterias, IEnumerable <Criteria> criterias, IEnumerable <CallQueueCustomerCall> callQueueCustomerCalls, IEnumerable <Call> calls,
IEnumerable <CallCenterNotes> callCenterNoteses, IEnumerable <CustomerCallNotes> customerCallNotes, IEnumerable <OrderedPair <long, string> > idNamePair)
{
var model = new OutboundCallQueueListModel();
var collection = new List <OutboundCallQueueViewModel>();
callQueueCustomers.ToList().ForEach(cqc =>
{
Customer customer = null;
var prospectCustomer = new ProspectCustomer();
if (cqc.CustomerId.HasValue)
{
customer = customers.FirstOrDefault(c => c.CustomerId == cqc.CustomerId.Value);
}
if (cqc.ProspectCustomerId > 0)
{
prospectCustomer = prospectCustomers.First(pc => pc.Id == cqc.ProspectCustomerId);
}
CallQueueCriteria callQueueCriteria = null;
var callReason = string.Empty;
if (callQueueCriterias != null && callQueueCriterias.Any() && criterias != null && criterias.Any())
{
if (cqc.CallQueueCriteriaId.HasValue && cqc.CallQueueCriteriaId.Value > 0)
{
callQueueCriteria = callQueueCriterias.Single(cqcs => cqcs.Id == cqc.CallQueueCriteriaId.Value);
}
if (callQueueCriteria != null)
{
var criteria = criterias.Single(c => c.Id == callQueueCriteria.CriteriaId);
callReason = criteria.Name;
if (callQueueCriteria.CriteriaId == (long)QueueCriteria.AllProspects)
{
callReason = prospectCustomer.Tag.GetDescription();
}
}
}
var prospectNotes = _notesViewModelFactory.GetProspectCustomerNotes(cqc.ProspectCustomerId ?? 0, customerCallNotes, idNamePair);
var email = string.Empty;
PhoneNumber mobilePhoneNumber = null;
PhoneNumber officePhoneNumber = null;
if (customer != null)
{
email = (customer.Email != null) ? customer.Email.ToString() : string.Empty;
mobilePhoneNumber = customer.OfficePhoneNumber;
officePhoneNumber = customer.MobilePhoneNumber;
}
else
{
email = prospectCustomer.Email != null ? prospectCustomer.Email.ToString() : string.Empty;
}
var outboundModel = new OutboundCallQueueViewModel
{
CallQueueCustomerId = cqc.Id,
ProspectCustomerId = cqc.ProspectCustomerId,
CustomerId = cqc.CustomerId,
FirstName = customer != null ? customer.Name.FirstName : prospectCustomer.FirstName,
MiddleName = customer != null ? customer.Name.MiddleName : "",
LastName = customer != null ? customer.Name.LastName : prospectCustomer.LastName,
Gender = customer != null ? customer.Gender : prospectCustomer.Gender,
Email = email,
CallBackPhoneNumber = customer != null ? customer.HomePhoneNumber : prospectCustomer.CallBackPhoneNumber,
MobilePhoneNumber = mobilePhoneNumber,
OfficePhoneNumber = officePhoneNumber,
DateOfBirth = customer != null ? customer.DateOfBirth : prospectCustomer.BirthDate,
CreatedOn = cqc.DateCreated,
CallReason = callReason,
Notes = prospectNotes,
ProspectCreatedOn = prospectCustomer != null && prospectCustomer.CreatedOn != DateTime.MinValue ? prospectCustomer.CreatedOn : (DateTime?)null,
};
if (callQueueCustomerCalls != null && callQueueCustomerCalls.Any())
{
var callIds = callQueueCustomerCalls.Where(cqcc => cqcc.CallQueueCustomerId == cqc.Id).Select(cqcc => cqcc.CallId).ToArray();
if (callIds.Any())
{
var customerCalls = calls.Where(c => callIds.Contains(c.Id)).Select(c => c);
var callHistoryList = new List <CallHistoryViewModel>();
foreach (var customerCall in customerCalls)
{
var callHistory = new CallHistoryViewModel()
{
CallId = customerCall.Id,
DateCreated = customerCall.CallDateTime
};
if (callCenterNoteses != null && callCenterNoteses.Any())
{
var customerNotes = callCenterNoteses.Where(ccn => ccn.CallId == customerCall.Id).Select(ccn => ccn).ToArray();
callHistory.Notes = customerNotes.Select(cn => new NotesViewModel()
{
Note = cn.Notes, EnteredOn = cn.DateCreated
});
}
callHistoryList.Add(callHistory);
}
outboundModel.CallHistory = callHistoryList;
}
}
collection.Add(outboundModel);
});
model.OutboundCallQueues = collection;
return(model);
}
private void SetHistoryViewModelList(IEnumerable <CallQueueCustomerCallViewModel> callQueueCustomerCalls, IEnumerable <CallCenterNotes> callCenterNoteses, CallQueueCustomer cqc, OutboundCallQueueViewModel outboundModel)
{
if (callQueueCustomerCalls != null && callQueueCustomerCalls.Any())
{
var calls = callQueueCustomerCalls.Where(
cqcc => (cqc.CustomerId.HasValue && cqcc.CustomerId == cqc.CustomerId.Value) ||
(cqc.ProspectCustomerId.HasValue && cqcc.ProspectCustomerId == cqc.ProspectCustomerId.Value))
.Select(cqcc => cqcc).ToArray();
if (calls.Any())
{
calls = calls.OrderByDescending(x => x.CallDateTime).ToArray();
var callHistoryList = new List <CallHistoryViewModel>();
foreach (var customerCall in calls)
{
var callHistory = new CallHistoryViewModel()
{
CallId = customerCall.CallId,
DateCreated = customerCall.CallDateTime
};
if (callCenterNoteses != null && callCenterNoteses.Any())
{
var customerNotes = callCenterNoteses.Where(ccn => ccn.CallId == customerCall.CallId).Select(ccn => ccn).ToArray();
callHistory.Notes = customerNotes.Select(cn => new NotesViewModel()
{
Note = cn.Notes, EnteredOn = cn.DateCreated
}).OrderByDescending(x => x.EnteredOn);
}
callHistoryList.Add(callHistory);
}
outboundModel.CallHistory = callHistoryList;
}
}
}
