public IncidentInfo Create(EMailRouterPop3Box box, Mediachase.Net.Mail.Pop3Message msg)
{
IncidentInfo retVal = new IncidentInfo();
retVal.CreatorId = box.Settings.DefaultEMailIncidentMappingBlock.DefaultCreator;
retVal.EMailBox = box.EMailRouterPop3BoxId;
retVal.Title = msg.Subject == null?string.Empty:msg.Subject;
if (retVal.Title == string.Empty)
{
// Set Default Inicdent Title if subject is empty
string SenderID = EMailMessage.GetSenderName(msg);
if (SenderID == string.Empty)
{
SenderID = EMailMessage.GetSenderEmail(msg);
}
retVal.Title = string.Format("{0} ({1})", SenderID, DateTime.Now.ToString("d"));
}
// OZ: 2008-07-30 Added description defenition rules
if (box.Settings.DefaultEMailIncidentMappingBlock.DescriptionId == -1)
{
retVal.Description = string.Empty;
retVal.EMailBody = EMailMessageInfo.ExtractTextFromHtml(msg);
}
else
{
retVal.Description = EMailMessageInfo.ExtractTextFromHtml(msg);
retVal.EMailBody = retVal.Description;
}
//
int priorityId = GetPriorityId(box, msg);
if (priorityId < 0) // <0 From Email
{
retVal.PriorityId = 500;
string importance = msg.Importance;
if (importance != null)
{
switch (importance.ToLower())
{
case "low":
retVal.PriorityId = 0;
break;
case "normal":
retVal.PriorityId = 500;
break;
case "high":
retVal.PriorityId = 750;
break;
}
}
}
else
{
retVal.PriorityId = priorityId;
}
retVal.MailSenderEmail = EMailMessage.GetSenderEmail(msg);
retVal.SeverityId = GetSeverityId(box, msg);
retVal.TypeId = GetTypeId(box, msg);
retVal.GeneralCategories.AddRange(GetGeneralCategories(box, msg));
retVal.IncidentCategories.AddRange(GetIncidentCategories(box, msg));
// OZ: 2007-01-11
retVal.ProjectId = box.Settings.DefaultEMailIncidentMappingBlock.ProjectId;
retVal.IncidentBoxId = box.Settings.DefaultEMailIncidentMappingBlock.IncidentBoxId;
// OZ: 2007-01-22
retVal.OrgUid = box.Settings.DefaultEMailIncidentMappingBlock.OrgUid;
retVal.ContactUid = box.Settings.DefaultEMailIncidentMappingBlock.ContactUid;
return(retVal);
}
protected virtual int[] GetIncidentCategories(EMailRouterPop3Box box, Mediachase.Net.Mail.Pop3Message msg)
{
return((int[])box.Settings.DefaultEMailIncidentMappingBlock.IncidentCategories.ToArray(typeof(int)));
}
public void ProcessPop3Message(Pop3Box box, Mediachase.Net.Mail.Pop3Message message)
{
OnProcessPop3Message(box, message);
}
protected virtual int GetTypeId(EMailRouterPop3Box box, Mediachase.Net.Mail.Pop3Message msg)
{
return(box.Settings.DefaultEMailIncidentMappingBlock.TypeId);
}
protected virtual void OnProcessPop3Message(Pop3Box box, Mediachase.Net.Mail.Pop3Message message)
{
}
