//Get tier children for passed tier
private void AddTierChildren(
ManagementPackEnumeration mpe,
ComboBox cbox,
ComboBox cboxguids,
string sSpacer,
string s
)
{
try
{
ManagementPackEnumerationCriteria mpenumCriteriaKids =
new ManagementPackEnumerationCriteria("Parent = '" + mpe.Id.ToString() + "'");
IList <ManagementPackEnumeration> listEnumTierKids =
emg.EntityTypes.GetEnumerations(mpenumCriteriaKids);
//Sort by ordinal
IEnumerable <ManagementPackEnumeration> tiers = listEnumTierKids.OrderBy(x => x.Ordinal);
//Add children (we don't curently have any further levels)
foreach (ManagementPackEnumeration mpenumTierKids in tiers)
{
cbox.Items.Add(sSpacer + mpenumTierKids.DisplayName);
cboxguids.Items.Add(mpenumTierKids.Id.ToString());
AddTierChildren(mpenumTierKids, cbox, cboxguids, sSpacer + " ", s);
}
}
catch
{
}
}
//Add tiers to the tier list
private void BuildTierList(
ComboBox cbox,
ComboBox cboxguids
)
{
try
{
//Tier enum
string sTiers = "c3264527-a501-029f-6872-31300080b3bf";
ManagementPackEnumerationCriteria mpenumCriteria =
new ManagementPackEnumerationCriteria("Parent = '" + sTiers + "'");
IList <ManagementPackEnumeration> listEnumIncidentTier =
emg.EntityTypes.GetEnumerations(mpenumCriteria);
//Sort by Ordinal
IEnumerable <ManagementPackEnumeration> tiers = listEnumIncidentTier.OrderBy(x => x.Ordinal);
foreach (ManagementPackEnumeration mpenumTier in tiers)
{
string s = new String(' ', 250);
cbox.Items.Add(mpenumTier.DisplayName);
cboxguids.Items.Add(mpenumTier.Id.ToString());
AddTierChildren(mpenumTier, cbox, cboxguids, " ", s);
}
}
catch
{
}
}
public static ManagementPackEnumeration GetManagementPackEnummerationByName(string strManagementPackEnumerationName, string strManagementPackName, EnterpriseManagementGroup emg)
{
ManagementPackEnumeration mpeToReturn = null;
ManagementPackEnumerationCriteria mpec = new ManagementPackEnumerationCriteria(String.Format("Name = '{0}'", strManagementPackEnumerationName));
foreach (ManagementPackEnumeration mpe in emg.EntityTypes.GetEnumerations(mpec))
{
if (mpe.GetManagementPack().Name == strManagementPackName)
{
mpeToReturn = mpe;
}
}
return(mpeToReturn);
}
public static ManagementPackEnumeration GetEnumerationByName(string strName, EnterpriseManagementGroup emg)
{
ManagementPackEnumerationCriteria mpec = new ManagementPackEnumerationCriteria(String.Format("Name = '{0}'", strName));
IList <ManagementPackEnumeration> listEnumerations = emg.EntityTypes.GetEnumerations(mpec);
if (listEnumerations.Count > 0)
{
return(listEnumerations[0]);
}
else
{
return(null);
}
}
public override void ExecuteCommand(IList <NavigationModelNodeBase> nodes, NavigationModelNodeTask task, ICollection <string> parameters)
{
// getting the Management Group Connection that is used by the Console (as it should already be open)
ConsoleSdkConnection.IManagementGroupSession session = FrameworkServices.GetService <ConsoleSdkConnection.IManagementGroupSession>();
EnterpriseManagementGroup emg = session.ManagementGroup;
// verifying if the MG Connection is closed and reconnecting if needed
if (!emg.IsConnected)
{
emg.Reconnect();
}
// getting some types we need and which we are going to use further in our code in the actual processing
ManagementPack incidentMp = emg.GetManagementPack(ManagementPacks.incidentLibrary, Constants.mpKeyTocken, Constants.mpSMR2Version);
ManagementPack wiLibraryMp = emg.GetManagementPack(ManagementPacks.workItemLibrary, Constants.mpKeyTocken, Constants.mpSMR2Version);
ManagementPack incidentSettingsMp = emg.GetManagementPack(ManagementPacks.incidentManagementLibrary, Constants.mpKeyTocken, Constants.mpSMR2Version);
ManagementPack activityLibMp = emg.GetManagementPack(ManagementPacks.activityLibrary, Constants.mpKeyTocken, Constants.mpSMR2Version);
ManagementPackClass incidentClass = emg.EntityTypes.GetClass(ClassTypes.incident, incidentMp);
ManagementPackClass analystCommentClass = emg.EntityTypes.GetClass(ClassTypes.analystCommentLog, wiLibraryMp);
ManagementPackEnumerationCriteria incidentClosedEnumCriteria = new ManagementPackEnumerationCriteria(string.Format("Name = '{0}'", EnumTypes.incidentStatusClosed));
ManagementPackEnumeration incidentClosedStatus = emg.EntityTypes.GetEnumerations(incidentClosedEnumCriteria).FirstOrDefault();
ManagementPackTypeProjection incidentProjection = emg.EntityTypes.GetTypeProjection(TypeProjections.incidentAdvanced, incidentSettingsMp);
// this is needed in order to know which Activities map to which Activity Profix types
// this is the case because each Activity can have a different type, but the Prefix used is saved in the same class-object (System.GlobalSetting.ActivitySettings)
IDictionary <string, string> activityPrefixMapping = new Dictionary <string, string>
{
{ ActivityTypes.dependent, ActivityPrefixes.dependent },
{ ActivityTypes.manual, ActivityPrefixes.manual },
{ ActivityTypes.parallel, ActivityPrefixes.parallel },
{ ActivityTypes.review, ActivityPrefixes.review },
{ ActivityTypes.sequential, ActivityPrefixes.sequential },
{ ActivityTypes.runbook, ActivityPrefixes.runbook }
};
// setting up the (string) variables which we are going to use to decide what type of WorkItem we are going to create and different options/aspects of it
string workItemClassName = string.Empty;
string workItemMpName = string.Empty;
string workItemSettingClassName = string.Empty;
string workItemSettingPrefixName = string.Empty;
string workItemSettingMpName = string.Empty;
string workItemTemplateName = string.Empty;
string workItemStatusName = string.Empty;
string workItemUrgencyName = string.Empty;
string workItemImpactName = string.Empty;
string workItemCategoryName = string.Empty;
// if/elseif code to set the variables that define the differences between what WorkItem type we need to create based on the parameter passed by the Task
if (parameters.Contains(TaskActions.Service))
{
workItemClassName = ClassTypes.service;
workItemMpName = ManagementPacks.serviceLibrary;
workItemSettingClassName = WorkItemSettings.service;
workItemSettingPrefixName = WorkItemPrefixes.service;
workItemSettingMpName = ManagementPacks.serviceManagementLibrary;
workItemTemplateName = WorkItemTemplates.service;
workItemStatusName = EnumTypes.serviceStatusNew;
}
else if (parameters.Contains(TaskActions.Change))
{
workItemClassName = ClassTypes.change;
workItemMpName = ManagementPacks.changeLibrary;
workItemSettingClassName = WorkItemSettings.change;
workItemSettingPrefixName = WorkItemPrefixes.change;
workItemSettingMpName = ManagementPacks.changeManagementLibrary;
workItemTemplateName = WorkItemTemplates.change;
workItemStatusName = EnumTypes.changeStatusNew;
}
else if (parameters.Contains(TaskActions.Problem))
{
workItemClassName = ClassTypes.problem;
workItemMpName = ManagementPacks.problemLibrary;
workItemSettingClassName = WorkItemSettings.problem;
workItemSettingPrefixName = WorkItemPrefixes.problem;
workItemSettingMpName = ManagementPacks.problemLibrary;
workItemTemplateName = WorkItemTemplates.problem;
workItemStatusName = EnumTypes.problemStatusActive;
workItemUrgencyName = EnumTypes.problemUrgencyLow;
workItemImpactName = EnumTypes.problemImpactLow;
workItemCategoryName = EnumTypes.problemCategoryDefault;
}
else if (parameters.Contains(TaskActions.Release))
{
workItemClassName = ClassTypes.release;
workItemMpName = ManagementPacks.releaseLibrary;
workItemSettingClassName = WorkItemSettings.release;
workItemSettingPrefixName = WorkItemPrefixes.release;
workItemSettingMpName = ManagementPacks.releaseManagementLibrary;
workItemTemplateName = WorkItemTemplates.release;
workItemStatusName = EnumTypes.releaseStatusNew;
}
// here is the code that does the actual work
// we wrap this around a try/catch block to handle any exception that may happen and display it in case of failure
try
{
// getting the types we need based on the string variables we have filled earlier based on the WorkItem type we need to create
ManagementPack workItemMp = emg.GetManagementPack(workItemMpName, Constants.mpKeyTocken, Constants.mpSMR2Version);
ManagementPack mpSettings = emg.GetManagementPack(workItemSettingMpName, Constants.mpKeyTocken, Constants.mpSMR2Version);
ManagementPack knowledgeLibraryMp = emg.GetManagementPack(ManagementPacks.knowledgeLibrary, Constants.mpKeyTocken, Constants.mpSMR2Version);
ManagementPackClass workItemClass = emg.EntityTypes.GetClass(workItemClassName, workItemMp);
ManagementPackClass workItemClassSetting = emg.EntityTypes.GetClass(workItemSettingClassName, mpSettings);
EnterpriseManagementObject generalSetting = emg.EntityObjects.GetObject <EnterpriseManagementObject>(workItemClassSetting.Id, ObjectQueryOptions.Default);
// here is the foreach loop that processes each class-object (in this case Incident) that was multi-selected in the view before executing the Task
foreach (NavigationModelNodeBase node in nodes)
{
// we need to setup an IList which contains only 1 GUID that correspons to the Incident we are currently working on (node["Id"])
// this is needed because we are using the IObjectProjectionReader.GetData(...) which gets an IList<Guid> as parameter in order to retreive the class-objects we want from the db
IList <Guid> bmeIdsList = new List <Guid>();
bmeIdsList.Add(new Guid(node[Constants.nodePropertyId].ToString()));
// we are setting up the ObjectProjectionCriteria using the "System.WorkItem.Incident.ProjectionType" Type Projection as we need to get all the Relationships of the Incident
// we will use ObjectRetrievalOptions.Buffered so that we don't get any data from the db which we don't need - we will only get the data one we call the IObjectProjectionReader.GetData(...) method
// we are getting the data reader object using GetObjectProjectionReader(...) and setting its PageSize to 1 because we only need 1 object retrieved here
ObjectProjectionCriteria incidentObjectProjection = new ObjectProjectionCriteria(incidentProjection);
ObjectQueryOptions queryOptions = new ObjectQueryOptions(ObjectPropertyRetrievalBehavior.All);
queryOptions.ObjectRetrievalMode = ObjectRetrievalOptions.Buffered;
IObjectProjectionReader <EnterpriseManagementObject> incidentReader = emg.EntityObjects.GetObjectProjectionReader <EnterpriseManagementObject>(incidentObjectProjection, queryOptions);
incidentReader.PageSize = 1;
// we are using EnterpriseManagementObjectProjection for the Incident we are getting from the db instead of EnterpriseManagementObject
// this is because we are getting a (Type) Projection object (class-object together with its Relationships & relationship class-objects
EnterpriseManagementObjectProjection incident = incidentReader.GetData(bmeIdsList).FirstOrDefault();
// we are doing the same for the new WorkItem class-object we are creating because we want to add Relationships (with their relationship class-objects from the Incident) here as well
// if we would only have created the new WorkItem class and nothing else with it (no Relationships), we could have used the CreatableEnterpriseManagementObject class (which needs to be used when a new class-object is getting created)
EnterpriseManagementObjectProjection workItem = new EnterpriseManagementObjectProjection(emg, workItemClass);
// now we need to assign some Template to the new WorkItem (if a default/standard Template exists) in order to already have some Activities created
// the Activities and all other Properties of the new WorkItem can be adjusted by modifying the default/standard Template for each WorkItem type
if (!string.IsNullOrEmpty(workItemTemplateName))
{
ManagementPackObjectTemplateCriteria templateCriteria = new ManagementPackObjectTemplateCriteria(string.Format("Name = '{0}'", workItemTemplateName));
ManagementPackObjectTemplate template = emg.Templates.GetObjectTemplates(templateCriteria).FirstOrDefault();
if (template != null)
{
// if a Template with this name exists, we apply it to the new WorkItem by calling ApplyTemplate(...) on it
workItem.ApplyTemplate(template);
// if we have a Template, we also need to process each Activity that it contains in order to set the Prefix for each Activity (based on its type)
// we are using the activityPrefixMapping variable we defined above in oder to map each Prefix based on each Activity class-type
ManagementPack activityManagementMp = emg.GetManagementPack(ManagementPacks.activityManagementLibrary, Constants.mpKeyTocken, Constants.mpSMR2Version);
ManagementPackRelationship workItemContainsActivityRelationshipClass = emg.EntityTypes.GetRelationshipClass(RelationshipTypes.workItemContainsActivity, activityLibMp);
ManagementPackClass activitySettingsClass = emg.EntityTypes.GetClass(ClassTypes.activitySettings, activityManagementMp);
EnterpriseManagementObject activitySettings = emg.EntityObjects.GetObject <EnterpriseManagementObject>(activitySettingsClass.Id, ObjectQueryOptions.Default);
// for each Activity that exists in the Template we applied, we are going to get its Prefix setting and apply it to its ID in the format: "PREFIX{0}"
// "{0}" is the string pattern we need to set for any new WorkItem (including Activity) class-object we are creating as this will be replaced by the next ID available for the new WorkItem
foreach (IComposableProjection activity in workItem[workItemContainsActivityRelationshipClass.Target])
{
ManagementPackClass activityClass = activity.Object.GetClasses(BaseClassTraversalDepth.None).FirstOrDefault();
string prefix = activitySettings[null, activityPrefixMapping[activityClass.Name]].Value as string;
activity.Object[null, ActivityProperties.Id].Value = string.Format("{0}{1}", prefix, Constants.workItemPrefixPattern);
}
}
}
// we are setting the Properties for the new WorkItem class-object here from some Properties of the inital Incident (add more as needed)
// it is of highest importance that we also set its status to New/Active (depending on WorkItem class-type) in order for it to be properly processed by the internal workflows on creation
// if we don't set the the correct "creation" Status here, it will never be able to progress into a working state and will remain stuck in a "pending" state
ManagementPackEnumerationCriteria workItemStatusNewEnumCriteria = new ManagementPackEnumerationCriteria(string.Format("Name = '{0}'", workItemStatusName));
ManagementPackEnumeration workItemStatusNew = emg.EntityTypes.GetEnumerations(workItemStatusNewEnumCriteria).FirstOrDefault();
workItem.Object[workItemClass, WorkItemProperties.Id].Value = string.Format("{0}{1}", generalSetting[workItemClassSetting, workItemSettingPrefixName], Constants.workItemPrefixPattern);
workItem.Object[workItemClass, WorkItemProperties.Title].Value = string.Format("{0} ({1})", incident.Object[incidentClass, WorkItemProperties.Title].Value, incident.Object[incidentClass, WorkItemProperties.Id].Value);
workItem.Object[workItemClass, WorkItemProperties.Description].Value = incident.Object[incidentClass, WorkItemProperties.Description].Value;
workItem.Object[workItemClass, WorkItemProperties.Status].Value = workItemStatusNew.Id;
// due to the fact that the Problem WorkItem does not have any Template we can use to create it, we need to handle this special case
// we need to populate all the required fields when creating the Problem WorkItem, or creating it will fail (Urgency, Impact, Category)
if (!string.IsNullOrEmpty(workItemUrgencyName))
{
ManagementPackEnumerationCriteria workItemUrgencyEnumCriteria = new ManagementPackEnumerationCriteria(string.Format("Name = '{0}'", workItemUrgencyName));
ManagementPackEnumeration workItemUrgency = emg.EntityTypes.GetEnumerations(workItemUrgencyEnumCriteria).FirstOrDefault();
workItem.Object[workItemClass, WorkItemProperties.Urgency].Value = workItemUrgency.Id;
}
if (!string.IsNullOrEmpty(workItemImpactName))
{
ManagementPackEnumerationCriteria workItemImpactEnumCriteria = new ManagementPackEnumerationCriteria(string.Format("Name = '{0}'", workItemImpactName));
ManagementPackEnumeration workItemImpact = emg.EntityTypes.GetEnumerations(workItemImpactEnumCriteria).FirstOrDefault();
workItem.Object[workItemClass, WorkItemProperties.Impact].Value = workItemImpact.Id;
}
if (!string.IsNullOrEmpty(workItemCategoryName))
{
ManagementPackEnumerationCriteria workItemCategoryEnumCriteria = new ManagementPackEnumerationCriteria(string.Format("Name = '{0}'", workItemCategoryName));
ManagementPackEnumeration workItemCategory = emg.EntityTypes.GetEnumerations(workItemCategoryEnumCriteria).FirstOrDefault();
workItem.Object[workItemClass, WorkItemProperties.Category].Value = workItemCategory.Id;
}
// we are adding the initial Incident to this new WorkItem as related WorkItem (System.WorkItemRelatesToWorkItem)
ManagementPackRelationship workItemToWorkItemRelationshipClass = emg.EntityTypes.GetRelationshipClass(RelationshipTypes.workItemRelatesToWorkItem, wiLibraryMp);
workItem.Add(incident.Object, workItemToWorkItemRelationshipClass.Target);
// we are closing the current Incident by setting its Status to Closed and setting a closed date
incident.Object[incidentClass, IncidentProperties.Status].Value = incidentClosedStatus.Id;
incident.Object[incidentClass, IncidentProperties.ClosedDate].Value = DateTime.Now.ToUniversalTime();
// we create a new (analyst) comment (System.WorkItem.TroubleTicket.AnalystCommentLog) and we add it to the Incident in oder to comment the fact that it was closed tue to this WorkItem Transfomr Task
CreatableEnterpriseManagementObject analystComment = new CreatableEnterpriseManagementObject(emg, analystCommentClass);
analystComment[analystCommentClass, AnalystCommentProperties.Id].Value = Guid.NewGuid().ToString();
analystComment[analystCommentClass, AnalystCommentProperties.Comment].Value = string.Format(Constants.incidentClosedComment, workItemClass.Name, workItem.Object.Id.ToString());
analystComment[analystCommentClass, AnalystCommentProperties.EnteredBy].Value = EnterpriseManagementGroup.CurrentUserName;
analystComment[analystCommentClass, AnalystCommentProperties.EnteredDate].Value = DateTime.Now.ToUniversalTime();
ManagementPackRelationship incidentHasAnalystCommentRelationshipClass = emg.EntityTypes.GetRelationshipClass(RelationshipTypes.workItemHasAnalystComment, wiLibraryMp);
incident.Add(analystComment, incidentHasAnalystCommentRelationshipClass.Target);
// we create an IList of RelationshipTypes we want to transfer from the Incident to the new WorkItem
// this is the place we can add any new/custom RelationshipTypes which we want to transfer
// just make sure that the RelationshipType can be transfered from an Incident to any other WorkItem class-type
IList <ManagementPackRelationship> relationshipsToAddList = new List <ManagementPackRelationship>()
{
workItemToWorkItemRelationshipClass,
emg.EntityTypes.GetRelationshipClass(RelationshipTypes.createdByUser, wiLibraryMp),
emg.EntityTypes.GetRelationshipClass(RelationshipTypes.affectedUser, wiLibraryMp),
emg.EntityTypes.GetRelationshipClass(RelationshipTypes.assignedToUser, wiLibraryMp),
emg.EntityTypes.GetRelationshipClass(RelationshipTypes.workItemHasAttachment, wiLibraryMp),
emg.EntityTypes.GetRelationshipClass(RelationshipTypes.workItemAboutConfigItem, wiLibraryMp),
emg.EntityTypes.GetRelationshipClass(RelationshipTypes.workItemRelatesToConfigItem, wiLibraryMp),
emg.EntityTypes.GetRelationshipClass(RelationshipTypes.entityToArticle, knowledgeLibraryMp),
emg.EntityTypes.GetRelationshipClass(RelationshipTypes.workItemHasCommentLog, wiLibraryMp),
};
// we are getting an instance of the "System.Membership" RelationshipType as we need to handle RelationshipTypes derived from it as a special case
// the reason for this, is that Target class-objects of the "System.Membership" RelationshipType are bound to their Source class-objects
// being bound, means that Target class-objects of membership relationships cannot belong to 2 different (Source) class-objects
// because of this, we need to make a copy (using "CreatableEnterpriseManagementObject" to create a new object and copying the Properties) of the existing Target class-object
// and add that to the new WorkItem instead of adding the already existing Target class-object
ManagementPack systemLibraryMp = emg.GetManagementPack(ManagementPacks.systemLibrary, Constants.mpKeyTocken, Constants.mpSMR2Version);
ManagementPackRelationship membershipRelationshipClass = emg.EntityTypes.GetRelationshipClass(RelationshipTypes.membership, systemLibraryMp);
// we are going through each Target & Source Relationships of the Incident as defined in the relationshipsToAddList variable and adding them to the new WorkItem
// we are handling the Target RelationshipTypes which are derived from "System.Membership" as a special case as explained above
// notice that we are also removing these Relationships from the Incident by calling Remove()
// we are removing the Relationships from the Incident for performance purposes - in order to have less Relationships (less data) in the db
// comment the "itemProjection.Remove();" in order to keep the Relationships to the Incident as well if needed for some reason
foreach (ManagementPackRelationship relationship in relationshipsToAddList)
{
if (incident[relationship.Target].Any())
{
foreach (IComposableProjection itemProjection in incident[relationship.Target])
{
// create a new Target class-object (CreatableEnterpriseManagementObject) and add it to the projection as it is a member of a Membership RelationshipType (as explained above)
// notice that we DON'T remove such a Target class-object Relationship because it will also remove the class-object itself (because it is a Membership RelationshipType object and it cannot exist without this Relationship)
// we need it to exist because we are copying data from it and it needs to still exist in the db (ex. Attachments - we still need the binary data to exist in the db when we create the new Attachment object)
// we could of course delete it after we create the new WorkItem with its Relationships when calling "workItem.Overwrite()", but I chose not to do it
if (relationship.IsSubtypeOf(membershipRelationshipClass))
{
CreatableEnterpriseManagementObject instance = new CreatableEnterpriseManagementObject(emg, itemProjection.Object.GetClasses(BaseClassTraversalDepth.None).FirstOrDefault());
foreach (ManagementPackProperty property in itemProjection.Object.GetProperties())
{
instance[property.Id].Value = itemProjection.Object[property.Id].Value;
}
instance[null, Constants.entityId].Value = Guid.NewGuid().ToString();
workItem.Add(instance, relationship.Target);
}
// just add the existing Target object-class as it is not a member of a Membership RelationshipType (as explained above)
else
{
workItem.Add(itemProjection.Object, relationship.Target);
itemProjection.Remove();
}
}
}
if (incident[relationship.Source].Any())
{
// we just create the new Relationship of the Source class-object to the new WorkItem because this is not affected by the Membership RelationshipType
foreach (IComposableProjection itemProjection in incident[relationship.Source])
{
workItem.Add(itemProjection.Object, relationship.Source);
itemProjection.Remove();
}
}
}
// this is where we actually save (write) the new data to the db, when calling "Overwrite()" - here saving the Incident we modified (set Status to Closed & deleted Relationships)
// before we have just created the new objects and relationships in-memory
// this is also the point when almost all of the code validation is being done
// if there are any issues really creating/editing/adding these objects/realtionships, this is where we would get the errors
incident.Overwrite();
// we are want to handle the error here of saving the new WorkItem and its Relationships because we want to re-open the Incident in case there is an issue when creating the new WorkItem
try
{
// this is where we actually save (write) the new data to the db, when calling "Overwrite()" - here saving the new WorkItem we created with its Relationships we added (from the Incident)
workItem.Overwrite();
}
catch (Exception ex)
{
// if we faild to create the new WorkItem with its Relationships, we want to revert to setting the Incident to an Active Status (we re-open the Incident)
ManagementPackEnumerationCriteria incidentActiveEnumCriteria = new ManagementPackEnumerationCriteria(string.Format("Name = '{0}'", EnumTypes.incidentStatusActive));
ManagementPackEnumeration incidentActiveStatus = emg.EntityTypes.GetEnumerations(incidentActiveEnumCriteria).FirstOrDefault();
incident.Object[incidentClass, IncidentProperties.Status].Value = incidentActiveStatus.Id;
incident.Object[incidentClass, IncidentProperties.ClosedDate].Value = null;
// again, after applying the new modifications in memory, we need to actually write them to the db using "Overwrite()"
incident.Overwrite();
// no need to show this because we are just passing it (throwing) to the wrapped try/catch block so it will be displayed and handled there
throw ex;
}
}
// if everything succeeds, we want to refresh the View (in this case, some View that shows Incidents as this is where we are calling our Task from)
// we want to refresh the view to show the new Status of the Incient (as Closed in this case) - if the View only shows non-Closed Incidents, it will dissapear from the View
RequestViewRefresh();
}
catch (Exception ex)
{
// we want to handle all Exceptions here so that the Console does not crash
// we also want to show a MessageBox window with the Exception details for troubleshooting purposes
MessageBox.Show(string.Format("Error: {0}: {1}\n\n{2}", ex.GetType().ToString(), ex.Message, ex.StackTrace));
}
}
