public void GetAllCalls()
{
#region Declaretion of local variables
int totalResolutionTimeInMins;
int totalSpentMinOnCall;
int totalEscalateEmailLevel1Min;
int totalEscalateEmailLevel2Min;
int totalEscalateEmailLevel3Min;
string status = Resources.MessageResource.strStatusOpen.ToString();
int statusId = objStatus.Get_By_StatusName(status);
int requesttypeid = Convert.ToInt32(Resources.MessageResource.strRequestTypeIncident.ToString());
#endregion
#region Get All Open Calls,of Incident Type
colIncident = objIncident.Get_All_For_ProcessEmailEscalate(statusId, requesttypeid);
#endregion
#region Process Each Call , and check Time spent on call and Escalation Time
foreach (Incident_mst obj in colIncident)
{
#region Get Total Resolution Time Define for Selected SLA
totalResolutionTimeInMins = GetResolutionTimeInMins(obj.Slaid);
#endregion
#region Get Total time Spent on Call,till now
totalSpentMinOnCall = obj.Get_TimeSpentonRequest(obj.Incidentid, obj.Siteid, obj.Createdatetime, DateTime.Now.ToString());
#endregion
#region Get Total Time Define for Level 1 Escalation to shoot mail
totalEscalateEmailLevel1Min = GetLevel1EscalationTimeInMins(obj.Slaid);
#endregion
#region Check ,If Email Escalation time is defined to shoot mail
if (totalEscalateEmailLevel1Min > 0)
{
#region If Call is not resolved till Email shoot time ,then Sent a mail
if ((totalSpentMinOnCall + totalEscalateEmailLevel1Min) > totalResolutionTimeInMins)
{
SendEmail(obj.Incidentid, 1, obj.Slaid);
}
#endregion
}
#endregion
#region Get Total Time Define for Level 2 Escalation to shoot mail
totalEscalateEmailLevel2Min = GetLevel2EscalationTimeInMins(obj.Slaid);
#endregion
#region Check ,If Email Escalation time is defined to shoot mail
if (totalEscalateEmailLevel2Min > 0)
{
#region If Call is not resolved till Email shoot time ,then Sent a mail
if ((totalSpentMinOnCall + totalEscalateEmailLevel2Min) > totalResolutionTimeInMins)
{
SendEmail(obj.Incidentid, 2, obj.Slaid);
}
#endregion
}
#endregion
#region Get Total Time Define for Level 3 Escalation to shoot mail
totalEscalateEmailLevel3Min = GetLevel3EscalationTimeInMins(obj.Slaid);
if (totalEscalateEmailLevel3Min > 0)
{
#region Check ,If Email Escalation time is defined to shoot mail
if ((totalSpentMinOnCall + totalEscalateEmailLevel3Min) > totalResolutionTimeInMins)
{
SendEmail(obj.Incidentid, 3, obj.Slaid);
}
#endregion
}
#endregion
}
#endregion
}
