protected void selectScreenCast()
{
//4:Screen cast
Guid guid = new Guid();
string agentName = "";
IncidentDS.IncidentDSDataTable dt = BllProxyIncident.SelectIncident(profileId);
if (dt.Rows.Count != 0)
{
guid = dt[0].incident_guid;
agentName = dt[0].agent_full_name;
}
String conferenceName = guid.ToString();
ConferenceStartupParameters parameters = ConferenceHelper.GetParametersForScreenCast(conferenceName, agentName, true);
//parameters.ShouldCreateConference = false;
//parameters.ShouldStartAppShare = false;
//parameters.UseJavascript = false;
//string tempConferenceName = Convert.ToString(1000000 + profileId);
//parameters.ConferenceName = tempConferenceName;
IncidentHelper.SetIncidentStateScreenCast(profileId);
}
public static IncidentHelper MakeIncident(StoreIncidentSimple def)
{
IncidentHelper helper = (IncidentHelper)Activator.CreateInstance(def.incidentHelper);
helper.storeIncident = def;
return(helper);
}
protected void selectNotes()
{
//5:Notes
NoteControl.IncidentId = this.profileId;
IncidentHelper.SetIncidentStateActive(profileId);
}
protected void selectConference()
{
//case 3: // Video session
Guid sessionGUID = new Guid();
string agentName = "";
IncidentDS.IncidentDSDataTable dt = BllProxyIncident.SelectIncident(profileId);
if (dt.Rows.Count != 0)
{
sessionGUID = dt[0].incident_guid;
agentName = dt[0].agent_full_name;
}
String conferenceName = sessionGUID.ToString();
ConferenceStartupParameters parameters = ConferenceHelper.GetParametersForMultiVideo(conferenceName, "USER");
string tempConferenceName = Convert.ToString(1000000 + profileId);
parameters.ConferenceName = tempConferenceName;
//VideoChatControl.Parameters = parameters;
IncidentHelper.SetIncidentStateVideoSession(profileId);
}
protected void selectTextChat()
{
//2:Text Chat
string agentName = "";
string conferenceName = "";
IncidentDS.IncidentDSDataTable dt = BllProxyIncident.SelectIncident(profileId);
if (dt.Rows.Count != 0)
{
conferenceName = dt[0].incident_guid.ToString();
agentName = dt[0].agent_full_name;
}
if (this.UcPage.UserRoleId != 2) // Agent
{
UserDS.UserDSDataTable dtU = BllProxyUser.SelectUser(this.UcPage.UserId);
if (dtU.Rows.Count != 0)
{
string userRoleTitle = "";
switch (this.UcPage.UserRoleId)
{
case 1: // Administrator
userRoleTitle = "ADMN";
break;
case 2: // Agent
userRoleTitle = "AGNT";
break;
case 3: // Manager
userRoleTitle = "MNGR";
break;
case 4: // User
userRoleTitle = "USER";
break;
case 5: // Supervisor
userRoleTitle = "SPVR";
break;
}
agentName = dtU[0].full_name + " [" + userRoleTitle + "]";
}
}
TextChatControl.ConfSessionId = conferenceName;
TextChatControl.ConfSessionUser = agentName;
IncidentHelper.SetIncidentStateTextChat(profileId);
}
protected void timerRefresh_Tick(object sender, EventArgs e)
{
//-----------------------------------------------------------------------
bool checkState = BllProxyIncidentState.SetIncidentState1(incidentId, this.interval);
btnDisconnect.Enabled = checkState;
upDiconnect.Update();
//-----------------------------------------------------------------------
DateTime t = DateTime.Now;
DateTime last = new DateTime(t.Subtract(startTime).Ticks);
TimeSpan span = t.Subtract(startTime);
ltTimeSpan.Text = string.Format("{0:00}:{1:00}:{2:00}", (int)span.TotalHours, span.Minutes, span.Seconds);
Int32 currentStatusId = 0;
string state = "";
bool isActive = IncidentHelper.GetIncidentState(incidentId, ref currentStatusId, ref state);
//btnDisconnect.Enabled = isActive;
//upDiconnect.Update();
bool isSessionFinished = false;
if (currentStatusId != statusId)
{
switch (currentStatusId)
{
case 1: //New
break;
case 2: //In-Progress
break;
case 3: //Canceled
isSessionFinished = true;
break;
case 4: //Closed
isSessionFinished = true;
break;
}
statusId = currentStatusId;
}
if (statusId == 2) //In-Progress
{
//this.setContentPanel(state);
}
if (isSessionFinished)
{
FinishConference();
}
}
protected void ucIncident_IncidentOpen(object sender, UcControlArgs e)
{
Int32 agentId = ProxyHelper.GetUserAgentId(this.UserId);
Int32 incidentId = e.Id;
IncidentHelper.SetIncidentStateActive(incidentId);
this.showVideo(incidentId);
}
protected void mvOpenSession_ActiveViewChanged(object sender, EventArgs e)
{
switch (mvOpenSession.ActiveViewIndex)
{
case 0: // Incident details
selectIncident();
break;
case 1: // Contact details
selectContact();
break;
//case 2: // Video session
// selectConference();
// break;
case 3: // Text Chat
selectTextChat();
break;
//case 4: // Screen cast
// selectScreenCast();
// break;
case 5: // Transfer
selectTransfer();
break;
case 6: // Notes
selectNotes();
break;
case 7: // AppShare send
selectAppShareSend();
break;
case 8: // AppShare receive
selectAppShareReceive();
break;
default:
IncidentHelper.SetIncidentStateInactive(profileId);
break;
}
}
protected void selectTransfer()
{
//6:Transfer
IncidentDS.IncidentDSDataTable dt = BllProxyIncident.SelectIncident(profileId);
if (dt.Rows.Count != 0)
{
statusId = dt[0].status_id;
}
TransferIncident.IncidentId = this.profileId;
TransferIncident.StatusId = this.statusId;
IncidentHelper.SetIncidentStateActive(profileId);
}
//-----------------------------------------------------------------------------
//-----------------------------------------------------------------------------
//-----------------------------------------------------------------------------
#endregion
/////---------------------------------------------------------------------------------
protected override void save()
{
EditContact.Save();
Int32 contactId = EditContact.ContactId;
if ((contactId == 0) && (!EditContact.IsAnonymous))
{
this.showErrorMessage("Contact must be defined!");
mvOpenSession.ActiveViewIndex = 1;
}
else
{
IncidentHelper.SetIncidentStateInactive(profileId);
EditIncident.Save(contactId);
InfoAboutCall.Save();
UcControlArgs args = new UcControlArgs();
dataSaved(args);
SaveAudioRecord();
}
}
private static bool TryMakeIncident(StoreIncidentSimple incident, Viewer viewer, string message, out IncidentHelper incidentHelper)
{
incidentHelper = StoreIncidentMaker.MakeIncident(incident);
if (incidentHelper == null)
{
return(false);
}
incidentHelper.Viewer = viewer;
incidentHelper.message = message;
return(true);
}
protected void selectAppShareReceive()
{
//8:AppShare receive
IncidentHelper.SetIncidentStateAppShareReceive(profileId);
}
protected void selectAppShareSend()
{
//7:AppShare send
IncidentHelper.SetIncidentStateAppShareSend(profileId);
}
protected void selectContact()
{
//1:Contact details
IncidentHelper.SetIncidentStateActive(profileId);
}
//-----------------------------------------------------------------------------
//-----------------------------------------------------------------------------
//-----------------------------------------------------------------------------
protected void selectIncident()
{
//0:Incident details
IncidentHelper.SetIncidentStateActive(profileId);
}
