public TicketConfirmationModel CreateTicket(TicketCreatorInfo info)
        {
            Ticket ticket = new Ticket
            {
                DeviceId = info.DeviceId,
                //Gets a string representation of the ChipsUser currently logged in
                CheckInUserId = info.UserName,
                CheckInDate   = DateTime.Now,
                NeedsBackup   = info.NeedsBackup,
                Status        = TicketStatus.New,
                TicketNumber  = context.Tickets.GetLatestTicketNum() + 1
            };

            //Save the new Ticket
            context.Add(ticket);
            context.SaveChanges();
            // TODO don't commit ticket until initial log has been created -- if log creation fails an incomplete ticket is created
            //Create a log entry with the newly created Ticket.Id as a foreign key
            Log log = new Log
            {
                EventId = (int)EventEnum.CheckIn,
                // TODO get event id dynamically from db
                UserCreated = info.UserName,
                TicketId    = ticket.Id,
                DateCreated = DateTime.Now,
                Notes       = info.Notes
            };

            //Add new Log
            context.Add(log);
            context.SaveChanges();
            //Create a new entry in the update table with a guid for the Primary Key and
            //a foreign key from the Ticket
            TicketProgress update = new TicketProgress
            {
                Id       = new Guid(),
                TicketId = ticket.Id
            };

            //Save Changes
            _updates.Add(update);
            _updates.Commit();
            return(new TicketConfirmationModel
            {
                ticketId = ticket.Id,
                deviceId = info.DeviceId,
                customerId = info.CustomerId,
                updateId = update.Id
            });
        }