public async Task <ActionResult <List <TicketPriority_TicketPriorityDTO> > > List([FromBody] TicketPriority_TicketPriorityFilterDTO TicketPriority_TicketPriorityFilterDTO)
{
if (!ModelState.IsValid)
{
throw new BindException(ModelState);
}
TicketPriorityFilter TicketPriorityFilter = ConvertFilterDTOToFilterEntity(TicketPriority_TicketPriorityFilterDTO);
TicketPriorityFilter = TicketPriorityService.ToFilter(TicketPriorityFilter);
List <TicketPriority> TicketPriorities = await TicketPriorityService.List(TicketPriorityFilter);
List <TicketPriority_TicketPriorityDTO> TicketPriority_TicketPriorityDTOs = TicketPriorities
.Select(c => new TicketPriority_TicketPriorityDTO(c)).ToList();
return(TicketPriority_TicketPriorityDTOs);
}
public async Task <ActionResult <TicketIssueLevel_TicketIssueLevelDTO> > GetDraft([FromBody] TicketIssueLevel_TicketIssueLevelDTO TicketIssueLevel_TicketIssueLevelDTO)
{
if (!ModelState.IsValid)
{
throw new BindException(ModelState);
}
TicketIssueLevel_TicketIssueLevelDTO TicketIssueLevel_TicketIssueLevelDTODraft = new TicketIssueLevel_TicketIssueLevelDTO();
List <TicketPriority> TicketPriorities = await TicketPriorityService.List(new TicketPriorityFilter
{
Skip = 0,
Take = int.MaxValue,
Selects = TicketPrioritySelect.ALL,
});
TicketIssueLevel_TicketIssueLevelDTODraft.SLAPolicies = TicketPriorities.Select(x => new TicketIssueLevel_SLAPolicyDTO
{
TicketPriorityId = x.Id,
TicketPriority = new TicketIssueLevel_TicketPriorityDTO(x),
IsAlert = false,
IsAlertFRT = false,
IsEscalation = false,
IsEscalationFRT = false,
FirstResponseTime = 0,
ResolveTime = 0,
ResolveUnit = new TicketIssueLevel_SLATimeUnitDTO
{
Id = SLATimeUnitEnum.HOURS.Id,
Code = SLATimeUnitEnum.HOURS.Code,
Name = SLATimeUnitEnum.HOURS.Name
},
FirstResponseUnit = new TicketIssueLevel_SLATimeUnitDTO
{
Id = SLATimeUnitEnum.MINUTES.Id,
Code = SLATimeUnitEnum.MINUTES.Code,
Name = SLATimeUnitEnum.MINUTES.Name
},
FirstResponseUnitId = SLATimeUnitEnum.MINUTES.Id,
ResolveUnitId = SLATimeUnitEnum.HOURS.Id
}).ToList();
TicketIssueLevel_TicketIssueLevelDTODraft.Status = new TicketIssueLevel_StatusDTO
{
Code = Enums.StatusEnum.ACTIVE.Code,
Id = Enums.StatusEnum.ACTIVE.Id,
Name = Enums.StatusEnum.ACTIVE.Name
};
TicketIssueLevel_TicketIssueLevelDTODraft.StatusId = Enums.StatusEnum.ACTIVE.Id;
TicketIssueLevel_TicketIssueLevelDTODraft.SLAAlerts = new List <TicketIssueLevel_SLAAlertDTO>();
TicketIssueLevel_TicketIssueLevelDTODraft.SLAAlerts.Add(new TicketIssueLevel_SLAAlertDTO
{
IsNotification = true,
Time = 15,
IsAssignedToUser = true,
TimeUnitId = SLATimeUnitEnum.MINUTES.Id,
TimeUnit = new TicketIssueLevel_SLATimeUnitDTO
{
Id = SLATimeUnitEnum.MINUTES.Id,
Code = SLATimeUnitEnum.MINUTES.Code,
Name = SLATimeUnitEnum.MINUTES.Name
},
});
TicketIssueLevel_TicketIssueLevelDTODraft.SLAAlertFRTs = new List <TicketIssueLevel_SLAAlertFRTDTO>();
TicketIssueLevel_TicketIssueLevelDTODraft.SLAAlertFRTs.Add(new TicketIssueLevel_SLAAlertFRTDTO
{
IsNotification = true,
Time = 15,
IsAssignedToUser = true,
TimeUnitId = SLATimeUnitEnum.MINUTES.Id,
TimeUnit = new TicketIssueLevel_SLATimeUnitDTO
{
Id = SLATimeUnitEnum.MINUTES.Id,
Code = SLATimeUnitEnum.MINUTES.Code,
Name = SLATimeUnitEnum.MINUTES.Name
},
});
TicketIssueLevel_TicketIssueLevelDTODraft.SLAEscalations = new List <TicketIssueLevel_SLAEscalationDTO>();
TicketIssueLevel_TicketIssueLevelDTODraft.SLAEscalations.Add(new TicketIssueLevel_SLAEscalationDTO
{
IsNotification = true,
Time = 15,
IsAssignedToUser = true,
TimeUnitId = SLATimeUnitEnum.MINUTES.Id,
TimeUnit = new TicketIssueLevel_SLATimeUnitDTO
{
Id = SLATimeUnitEnum.MINUTES.Id,
Code = SLATimeUnitEnum.MINUTES.Code,
Name = SLATimeUnitEnum.MINUTES.Name
},
});
TicketIssueLevel_TicketIssueLevelDTODraft.SLAEscalationFRTs = new List <TicketIssueLevel_SLAEscalationFRTDTO>();
TicketIssueLevel_TicketIssueLevelDTODraft.SLAEscalationFRTs.Add(new TicketIssueLevel_SLAEscalationFRTDTO
{
IsNotification = true,
Time = 15,
IsAssignedToUser = true,
TimeUnitId = SLATimeUnitEnum.MINUTES.Id,
TimeUnit = new TicketIssueLevel_SLATimeUnitDTO
{
Id = SLATimeUnitEnum.MINUTES.Id,
Code = SLATimeUnitEnum.MINUTES.Code,
Name = SLATimeUnitEnum.MINUTES.Name
},
});
return(TicketIssueLevel_TicketIssueLevelDTODraft);
}
