private async Task HandleQnaAnswer(IDialogContext context, IQnaResponse qnaAnswer)
{
if (Regex.IsMatch(qnaAnswer.Answer, GREETINGTAG, RegexOptions.IgnoreCase))
{
await SendEndUserQuestionEvent(context, qnaAnswer.Question, qnaAnswer.Answer, true);
await context.PostAsync(Regex.Replace(qnaAnswer.Answer, GREETINGTAG, string.Empty));
}
else if (Regex.IsMatch(qnaAnswer.Answer, INTERNALTAG, RegexOptions.IgnoreCase))
{
if (configuration.GetConfiguration <List <string> >("InternalChannels").Contains(context.Activity.ChannelId))
{
await GiveQnAAnswer(context, qnaAnswer);
}
else
{
await SendEndUserQuestionEvent(context, qnaAnswer.Question, qnaAnswer.Answer, true);
await context.PostAsync(messageProvider.GetMessage("Confidential"));
await WhatMoreCanIDo(context);
}
}
else
{
await GiveQnAAnswer(context, qnaAnswer);
}
}
public async Task <bool> ReplaceAnswer(string question, string answer, IQnaResponse qnaResponse)
{
var url = $"{qnamakerManagementUriBase}/knowledgebases/{knowledgebaseId}/Prod/qna ";
var response = await SendQnAMakerManagementRequest(HttpMethod.Get, url);
QnaDbResponse kb = null;
if (response.IsSuccessStatusCode)
{
kb = JsonConvert.DeserializeObject <QnaDbResponse>(await response.Content.ReadAsStringAsync());
}
if (kb != null)
{
var qnaPair = kb.qnaDocuments.FirstOrDefault(x => x.answer == qnaResponse.Answer && x.questions.Contains(question));
if (qnaPair != null)
{
var inputObject = new QnAMakerUpdateKBInput();
inputObject.Update.qnaList = new List <QnAMakerUpdateKBInput.QnaUpdateDto>()
{
new QnAMakerUpdateKBInput.QnaUpdateDto()
{
id = qnaPair.id,
answer = answer,
}
};
return(await SendUpdateKbRequest(inputObject));
}
}
return(false);
}
private async Task StorePositiveFeedback(IDialogContext context, IQnaResponse qnaResponse)
{
var feedbackEntry = new FeedbackEntity()
{
Answer = qnaResponse.Answer,
Question = qnaResponse.Question,
FeedbackType = FeedbackType.POSITIVE
};
await SentToFeedbackTable(feedbackEntry);
}
private async Task StoreWrongAnswerFeedback(IDialogContext context, IQnaResponse qnaMakerResponse)
{
var feedbackEntry = new FeedbackEntity()
{
Answer = qnaMakerResponse.Answer,
Question = qnaMakerResponse.Question,
FeedbackType = FeedbackType.NEGATIVE
};
await SentToFeedbackTable(feedbackEntry);
}
private async Task StoreOnStillInterestedTable(IDialogContext context, IQnaResponse qnaAnswer)
{
var entity = new StillInterestedEntity(context.Activity.ChannelId, context.Activity.From.Id, MessageHelper.NormalizeString(qnaAnswer.Question))
{
ConversationId = context.Activity.Conversation.Id,
Timestamp = DateTime.UtcNow,
Answer = qnaAnswer.Answer,
ReceivedAnswer = true,
ConversationReference = JsonConvert.SerializeObject(context.Activity.AsMessageActivity().ToConversationReference())
};
var tableContent = await tableStorageProvider.SendToTableAsync("stillInterested", entity);
}
private async Task SendToQuestionToQueue(IDialogContext context, IQnaResponse qnaAnswer, MessageType type)
{
var messageToSend = new MessageEntity()
{
Question = qnaAnswer.Question,
OriginalAnswer = qnaAnswer.Answer,
MessageType = type,
OriginalQuestion = qnaAnswer.MatchingQuestion,
QuestionCorrelationId = Guid.NewGuid()
};
await queueProvider.InsertInQueueAsync("usertoexpert", messageToSend);
}
private async Task <bool> HasEnoughCorrectFeedback(IQnaResponse qnaAnswer)
{
TableQuery <FeedbackEntity> tableQuery = new TableQuery <FeedbackEntity>().Where(TableQuery.CombineFilters(
TableQuery.GenerateFilterCondition("PartitionKey", QueryComparisons.Equal, FeedbackType.POSITIVE.ToString()),
TableOperators.And,
TableQuery.CombineFilters(
TableQuery.GenerateFilterCondition("Answer", QueryComparisons.Equal, qnaAnswer.Answer),
TableOperators.And,
TableQuery.GenerateFilterCondition("Question", QueryComparisons.Equal, qnaAnswer.Question))));
var positiveFeedbacks = await tableStorageProvider.RetrieveFromTableAsync("feedbackTable", tableQuery);
return(positiveFeedbacks.Count() >= configuration.GetConfiguration <int>("MinPositiveFeedback"));
}
private async Task GiveQnAAnswer(IDialogContext context, IQnaResponse qnaAnswer)
{
await context.PostAsync(string.Format(messageProvider.GetMessage("FoundAnswer"), Regex.Replace(qnaAnswer.Answer, INTERNALTAG, "")));
if (await HasEnoughCorrectFeedback(qnaAnswer))
{
await SendEndUserQuestionEvent(context, qnaAnswer.Question, qnaAnswer.Answer, true);
await context.PostAsync(messageProvider.GetMessage("GladToHelp"));
await WhatMoreCanIDo(context);
}
else
{
context.ConversationData.SetValue("qnaAnswer", qnaAnswer);
PromptDialog.Confirm(context, AfterAnswerConfirmation, messageProvider.GetMessage("IsMessageCorrect"));
}
}
protected async Task KeepNewAnswer(IDialogContext context, string question, string answer, IQnaResponse qnaResponse)
{
await context.PostAsync(messageProvider.GetMessage("KeepingNew"));
await qnaMakerProvider.ReplaceAnswer(question, answer, qnaResponse);
await SendAnswerToUsers(context, question, answer);
}
