public string SendPrivateMessage()
{
try
{
KfNumber kfNumber = _kfNumberService.GetById(KfNumberId);
if (kfNumber == null)
{
return(JsonHelper.AnalysisJson <string>("KfNumber对象为null", "error", null));
}
KfMeeting kfMeeting = _kfMeetingService.GetById(KfMeetingId);
if (kfMeeting.IsEnd)
{
return(JsonHelper.AnalysisJson <string>(string.Format("本条消息发送失败[{0}]", "本次会话已经结束"), "error", null));
}
string messageText = Request["messageText"];
if (string.IsNullOrWhiteSpace(messageText))
{
return(JsonHelper.AnalysisJson <string>("消息不能为空", "error", null));
}
messageText = messageText.Trim();
// 防止XSS攻击
//messageText = Sanitizer.GetSafeHtmlFragment(messageText);
//messageText = HttpUtility.HtmlEncode(StringHelper.StripHtml(messageText));
messageText = HttpUtility.HtmlEncode(messageText);
//把消息存入数据库
//ICommunicationRepository iCommunicationRepository = new PersistedRepository();
_kfMeetingMessageService.InsertKfMeetingMessage(KfMeetingId, 1, messageText);
//把消息发送给微信端客户
MpUser mpUser = _mpUserService.GetById(ReceiveUserId);
if (mpUser != null && !string.IsNullOrWhiteSpace(mpUser.OpenID))
{
_mpUserService.SendMessage(mpUser.OpenID, messageText);
}
//把消息发给通信线程进行中转（适用于web聊天）
string message2 = string.Empty;
if (new CommandManager(null).TryHandleCommand("SendPrivateMessage", new string[] { KfNumberId.ToString(), ReceiveUserId.ToString(), messageText }, ref message2) && string.IsNullOrWhiteSpace(message2))
{
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}
this.log.Warn(string.Format("消息发送失败，{0}", message2));
return(JsonHelper.AnalysisJson <string>(string.Format("本条消息发送失败[{0}]", message2), "error", null));
}
catch (Exception ex)
{
this.log.Warn(ex.Message);
return(JsonHelper.AnalysisJson <string>(string.Format("本条消息发送失败[{0}]", ex.Message), "error", null));
}
}
public string StartKfMeeting()
{
if (!string.IsNullOrWhiteSpace(Token))
{
if (Token != "ocean")
{
return(JsonHelper.AnalysisJson <string>("凭证错误", "error", null));
}
}
KfMeeting kfMeeting2 = _kfMeetingService.GetUnique(m => m.MpUserId == SendUserId && !m.IsEnd, "CreateDate", false);
if (kfMeeting2 != null && kfMeeting2.KfNumberId != Guid.Empty)
{
string message2 = string.Empty;
Log4NetImpl.Write("SendPrivateMessage:" + kfMeeting2.MpUserId.ToString(), kfMeeting2.KfNumberId.ToString());
new CommandManager(null).TryHandleCommand("SendPrivateMessage", new string[] { kfMeeting2.MpUserId.ToString(), kfMeeting2.KfNumberId.ToString(), "客服" }, ref message2);
return(JsonHelper.AnalysisJson <string>("已经接入", "error", null));
}
string message = string.Empty;
IList <KfNumber> listKfNumber = _kfNumberService.GetALL().Where(m => m.IsOnline == true && m.OnlineStatus == 0).ToList();
if (listKfNumber.Count == 0)
{
//把消息发送给微信端客户
MpUser mpUser2 = _mpUserService.GetById(SendUserId);
if (mpUser2 != null && !string.IsNullOrWhiteSpace(mpUser2.OpenID))
{
_mpUserService.SendMessage(mpUser2.OpenID, "当前没有客服在线");
}
return(JsonHelper.AnalysisJson <string>("当前没有客服在线", "error", null));
}
var kfMeeting = new KfMeeting()
{
BeginDate = DateTime.Now,
IsEnd = false,
MpUserId = SendUserId
};
_kfMeetingService.Insert(kfMeeting);
//向所有在线客服发送接入请求
//访客名称
string visitName = string.Empty;
MpUser mpUser = _mpUserService.GetById(kfMeeting.MpUserId);
if (mpUser != null)
{
visitName = mpUser.NickName;
if (!string.IsNullOrWhiteSpace(mpUser.OpenID))
{
_mpUserService.SendMessage(mpUser.OpenID, "等待客服接入，输入【退出】或【tc】退出聊天状态");
}
}
else
{
visitName = "访客_" + new Random().Next(100);
}
foreach (KfNumber model in listKfNumber)
{
new CommandManager(null).TryHandleCommand("Notice", new string[] { SendUserId.ToString(), visitName, model.Id.ToString(), "1", "0", kfMeeting.Id.ToString() }, ref message);
}
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}
public override void ExecuteNotice(CallerContext callerContext, string[] args, ref string message)
{
int type = int.Parse(args[1]);
//客服离线
if (type == 1)
{
Guid kfNumberId = new Guid(args[0]);
//移除缓存中的客服
MessageManager.Instance.RemoveCacheKF(kfNumberId);
//离线时清理线程中的客服端(防止第一条离线信息丢失)
CometThreadPool.DequeueCometWaitRequest(kfNumberId);
//断开与所有访客的会话
IKfNumberService kfNumberService = EngineContext.Current.Resolve <IKfNumberService>();
IKfMeetingService kfMeetingService = EngineContext.Current.Resolve <IKfMeetingService>();
IKfMeetingMessageService kfMeetingMessageService = EngineContext.Current.Resolve <IKfMeetingMessageService>();
IMpUserService mpUserService = EngineContext.Current.Resolve <IMpUserService>();
IList <KfMeeting> listMeeting = kfMeetingService.GetALL().Where(m => m.KfNumberId == kfNumberId && m.IsEnd == false).ToList();
foreach (KfMeeting kfMeeting in listMeeting)
{
kfMeeting.RecordCount = kfMeetingMessageService.GetCount(" where KfMeetingId='" + kfMeeting.Id + "'");
kfMeeting.EndDate = DateTime.Now;
kfMeeting.IsEnd = true;
kfMeetingService.Update(kfMeeting);
base.SendPrivateMessage(kfNumberId, kfMeeting.MpUserId, "本次会话已被断开，您可以重新发起会话请求");
//发送给微信
MpUser mpUser = mpUserService.GetById(kfMeeting.MpUserId);
if (mpUser != null && !string.IsNullOrWhiteSpace(mpUser.OpenID))
{
mpUserService.SendMessage(mpUser.OpenID, "本次会话已被断开，您可以重新发起会话请求");
}
//更新用户状态
mpUserService.ChangeMpUserState(kfMeeting.MpUserId, 0);
}
//把客服设置成离线
KfNumber kfNumber = kfNumberService.GetById(kfNumberId);
kfNumber.IsOnline = false;
kfNumberService.Update(kfNumber);
}
//访客离线
if (type == 2)
{
Guid mpUserId = new Guid(args[0]);
//离线时清理线程中的访客端(防止第一条离线信息丢失)
CometThreadPool.DequeueCometWaitRequest(mpUserId);
//断开与客服的会话
IKfMeetingService kfMeetingService = EngineContext.Current.Resolve <IKfMeetingService>();
IKfMeetingMessageService kfMeetingMessageService = EngineContext.Current.Resolve <IKfMeetingMessageService>();
IList <KfMeeting> listMeeting = kfMeetingService.GetALL().Where(m => m.MpUserId == mpUserId && m.IsEnd == false).ToList();
foreach (KfMeeting kfMeeting in listMeeting)
{
kfMeeting.RecordCount = kfMeetingMessageService.GetCount(" where KfMeetingId='" + kfMeeting.Id + "'");
kfMeeting.EndDate = DateTime.Now;
kfMeeting.IsEnd = true;
kfMeetingService.Update(kfMeeting);
base.SendNotice(mpUserId, "访客_" + new Random().Next(100), kfMeeting.KfNumberId, 3, 0, mpUserId.ToString());
}
}
}