public virtual ConversationResponse ProcessUserInput(IConversationContext context)
{
if (string.IsNullOrWhiteSpace(context.Result.Query) || context.Result == null)
{
return(IntentProvider.GetDefaultResponse(context.AppId));
}
// gather data
var intent = IntentProvider.GetTopScoringIntent(context);
var conversation = context.GetCurrentConversation();
var isConfident = context.Result.TopScoringIntent.Score > ApiKeys.LuisIntentConfidenceThreshold;
var hasValidIntent = intent != null && isConfident;
var inConversation = conversation != null && !conversation.IsEnded;
var requestedQuit = hasValidIntent && intent.KeyName.Equals(context.QuitIntentName);
// if the user is trying to end or finish a conversation
if (inConversation && requestedQuit)
{
return(EndCurrentConversation(context));
}
// continue conversation
if (inConversation)
{
return(HandleCurrentConversation(context));
}
// is a user frustrated or is their intention unclear
var sentimentScore = context.Result.SentimentAnalysis?.score ?? 1;
return((sentimentScore <= 0.4)
? IntentProvider.GetIntent(context.AppId, context.FrustratedIntentName)?.Respond(null, null, null) ?? IntentProvider.GetDefaultResponse(context.AppId)
: IntentProvider.GetDefaultResponse(context.AppId));
}
public virtual IConversation GetCurrentConversation()
{
var intent = IntentProvider.GetTopScoringIntent(this);
IConversation conversation = null;
var isConfident = Result.TopScoringIntent.Score > ApiKeys.LuisIntentConfidenceThreshold;
var hasValidIntent = intent != null && isConfident && intent.KeyName != "none";
if (ConversationHistory.Conversations.Any())
{
conversation = ConversationHistory.Conversations.Last();
}
var inConversation = conversation != null && !conversation.IsEnded;
if (!inConversation && hasValidIntent)
{
conversation = ConversationFactory.Create(Result, intent);
ConversationHistory.Conversations.Add(conversation);
}
return(conversation);
}