void _recordContext_DataLoaded(object sender, System.EventArgs e)
{
string recordTypeName = _recordContext.WorkspaceTypeName;
if (recordTypeName == "Incident")
{
IIncident i = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
IContact c = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;
this.EnableControl(incident: i, contact: c);
return;
}
if (recordTypeName == "Contact")
{
IContact c = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;
this.EnableControl(contact: c);
return;
}
if (recordTypeName == "Chat")
{
IChat chat = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Chat) as IChat;
this.EnableControl(chat: chat);
if (this._enableAutoSearchInChat == true)
{
_ebsContactSearchControl.autoSearchParameterInvoke();
}
return;
}
}
/// <summary>
/// Method called by data load event. It does the following:
/// 1> Get Onload FSAR value
/// 2> Get all affected VIN mapped to currently opened reported Incident
/// 3> If _showSRFormAfterSave is set then show SR/VIN form
/// </summary>
private void _recordContext_DataLoaded(object sender, EventArgs e)
{
//Making onload async to reduce time of record load
var backgroundService = new BackgroundServiceUtil();
backgroundService.RunAsync(() =>
{
//Get all affected VIN's of reported incident
_affectedBusIds = new List <string>();
_incidentRecord = (IIncident)_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident);
if (_incidentRecord != null)
{
string[] response = RightNowConnectService.GetService().GetAffectedBus(_incidentRecord.ID);
if (response != null)
{
_affectedBusIds = response.ToList();
}
}
//Get FSAR value on Load
_onLoadFSARVal = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "FSAR", _incidentRecord);
string[] internalIncident = RightNowConnectService.GetService().GetAllInternalIncident(_incidentRecord.ID);
if (internalIncident != null)
{
RightNowConnectService.GetService().setIncidentField("CO", "no_of_sr", internalIncident.Length.ToString(), _incidentRecord);
}
});
}
public void PopulateLeadDetails()
{
IContact contactRecord = _recordContext.GetWorkspaceRecord(WorkspaceRecordType.Contact) as IContact;
IIncident incidentRecord = _recordContext.GetWorkspaceRecord(WorkspaceRecordType.Incident) as IIncident;
string leadType = populateLeadType();
IList <IGenericField> fields = _leadRecord.GenericFields;
foreach (IGenericField field in fields)
{
switch (field.Name)
{
case "lead_name":
if (contactRecord != null && incidentRecord != null)
{
string contactName = contactRecord.NameFirst + " " + contactRecord.NameLast;
if (leadType.Equals(OSCOpportunitiesCommon.OpportunityRecordType))
{
field.DataValue.Value = String.Format(OSCOpportunitiesCommon.OpportunityName, contactName, incidentRecord.RefNo);
}
else if (leadType.Equals(OSCOpportunitiesCommon.SalesLeadRecordType))
{
field.DataValue.Value = String.Format(OSCOpportunitiesCommon.SalesLeadName, contactName, incidentRecord.RefNo);
}
}
break;
}
}
}
public virtual void ResolveIncidentOfTypeFailedJob()
{
// given
Deploy("resources/api/mgmt/IncidentTest.testShouldCreateOneIncident.bpmn");
IProcessInstance processInstance = runtimeService.StartProcessInstanceByKey("failingProcess");
// when
IList <IJob> jobs = engineRule.ManagementService.CreateJobQuery().ToList() /*.WithRetriesLeft().List()*/;
foreach (IJob job in jobs)
{
engineRule.ManagementService.SetJobRetries(job.Id, 1);
try
{
engineRule.ManagementService.ExecuteJob(job.Id);
}
catch (System.Exception ex)
{
}
}
// then
IIncident incident = runtimeService.CreateIncidentQuery(c => c.ProcessDefinitionId == processInstance.Id).FirstOrDefault();
try
{
runtimeService.ResolveIncident(incident.Id);
Assert.Fail("Exception expected");
}
catch (BadUserRequestException e)
{
Assert.That(e.Message, Does.Contain("Cannot resolve an incident of type failedJob"));
}
}
/// <summary>
/// Method which is called when any Workspace Rule Action is invoked.
/// </summary>
/// <param name="ActionName">The name of the Workspace Rule Action that was invoked.</param>
public void RuleActionInvoked(string ActionName)
{
try
{
switch (ActionName)
{
case "RPSM":
_incidentRecord = (IIncident)_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident);
_contactRecord = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;
string RPSM = _rnConnectService.GetOrgTerritory(_contactRecord.OrgID.ToString(), ActionName);
if (!string.IsNullOrEmpty(RPSM))
{
_incidentRecord.Assigned.AcctID = Int32.Parse(RPSM);
}
break;
case "RegDirector":
_incidentRecord = (IIncident)_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident);
_contactRecord = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;
string region = _rnConnectService.GetOrgTerritory(_contactRecord.OrgID.ToString(), ActionName);
string RegDir = _rnConnectService.GetRegion(region);
if (!string.IsNullOrEmpty(RegDir))
{
_incidentRecord.Assigned.AcctID = Int32.Parse(RegDir);
}
break;
}
}
catch (Exception e)
{
MessageBox.Show("error" + e);
}
}
/// <summary>
/// Get required details to build WebRequest
/// </summary>
/// <param name="partNumber"></param>
/// <param name="partQty"></param>
/// <param name="incidentRecord"></param>
/// <param name="partsOrderID"></param>
public void GetDetails(List <OELINEREC> lineRecords, IIncident incidentRecord, int numOfVIN, POEHEADERREC partsHeaderRecord,
int shipToSiteID, int partOdrInstrID)
{
_incidentRecord = incidentRecord;
_lineRecords = lineRecords;
_partsHeaderRecord = partsHeaderRecord;
//If all required info is valid then form jSon request parameter
var content = GetReqParam();
var jsonContent = WebServiceRequest.JsonSerialize(content);
jsonContent = jsonContent.Replace("xmlns", "@xmlns");
//Call webservice
string jsonResponse = WebServiceRequest.Get(_curlURL, jsonContent, "POST");
if (jsonResponse == "")
{
//Destroy the partsorder objects
_rnConnectService.DestroyPartsOrder(_lineRecords);
ReportCommandAddIn.form.Hide();
MessageBox.Show("Server didn't return any info");
}
else
{
ExtractResponse(jsonResponse, numOfVIN, shipToSiteID, partOdrInstrID);
}
}
public void GenerateAttachmentsFromFile(IIncident incident)
{
var files = new List <BinaryFile>();
if (incident != null && incident.AttachmentList.Any())
{
foreach (var attachment in incident.AttachmentList)
{
var fileList = GetAttachments(attachment.File);
if (fileList.Any())
{
files.AddRange(fileList);
}
}
}
foreach (var file in files)
{
var attachment = InterfaceActivator.Create <IAttachment>();
attachment.File = file;
attachment.CreationDate = DateTime.Now;
attachment.CreationAuthor = UserManager.Instance.GetCurrentUser();
attachment.Save();
incident.MailAttachments.Add(attachment);
}
incident.Save();
}
public virtual void testQueryWithReadPermissionOnProcessInstance()
{
// given
startProcessAndExecuteJob(ONE_INCIDENT_PROCESS_KEY);
startProcessAndExecuteJob(ONE_INCIDENT_PROCESS_KEY);
string ProcessInstanceId = startProcessAndExecuteJob(ONE_INCIDENT_PROCESS_KEY).Id;
startProcessAndExecuteJob(ANOTHER_ONE_INCIDENT_PROCESS_KEY);
startProcessAndExecuteJob(ANOTHER_ONE_INCIDENT_PROCESS_KEY);
startProcessAndExecuteJob(ANOTHER_ONE_INCIDENT_PROCESS_KEY);
startProcessAndExecuteJob(ANOTHER_ONE_INCIDENT_PROCESS_KEY);
createGrantAuthorization(Resources.ProcessInstance, ProcessInstanceId, userId, Permissions.Read);
// when
IQueryable <IIncident> query = runtimeService.CreateIncidentQuery();
// then
//verifyQueryResults(query, 1);
IIncident incident = query.First();
Assert.NotNull(incident);
Assert.AreEqual(ProcessInstanceId, incident.ProcessInstanceId);
}
/// <summary>
/// Method which is called when any Workspace Rule Action is invoked.
/// </summary>
/// <param name="ActionName">The name of the Workspace Rule Action that was invoked.</param>
public void RuleActionInvoked(string ActionName)
{
string[] pResults;
string[] lResults;
string[] oResults;
decimal totallabor = 0;
decimal totalpartsCost = 0;
decimal totalpartsPrice = 0;
decimal totalother = 0;
decimal net = 0;
decimal approvalamt = 0;
try
{
_incidentRecord = (IIncident)_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident);
pResults = _rnConnectService.GetParts(_incidentRecord.ID.ToString());
lResults = _rnConnectService.GetLabor(_incidentRecord.ID.ToString());
totallabor = Labor(lResults);
oResults = _rnConnectService.GetOther(_incidentRecord.ID.ToString());
totalother = OtherCharges(oResults);
totalpartsPrice = PartsPrice(pResults);
totalpartsCost = PartsCost(pResults);
// MessageBox.Show("action" + ActionName);
/// MessageBox.Show("totalpartsCost" + totallabor);
switch (ActionName)
{
case "NetReg":
net = totalpartsPrice + totallabor + totalother;
approvalamt = net;
break;
case "NetWCD":
approvalamt = totalpartsCost + totallabor + totalother;
net = totalpartsPrice + totallabor + totalother;
break;
default:
break;
}
SetIncidentField("c", "Net Amount", Math.Round(net, 0).ToString());
SetIncidentField("CO", "net_amount_text", Math.Round(net, 2).ToString());
SetIncidentField("c", "Approval_Amount", Math.Round(approvalamt, 0).ToString());
}
catch (Exception e)
{ MessageBox.Show("error in net calculation"); }
}
public object Execute(CommandContext commandContext)
{
IIncident incident = commandContext.IncidentManager.FindIncidentById(_incidentId);
EnsureUtil.EnsureNotNull(typeof(NotFoundException), "Cannot find an incident with id '" + _incidentId + "'",
"incident", incident);
if (incident.IncidentType.Equals("failedJob") || incident.IncidentType.Equals("failedExternalTask"))
{
throw new BadUserRequestException("Cannot resolve an incident of type " + incident.IncidentType);
}
EnsureUtil.EnsureNotNull(typeof(BadUserRequestException), "", "executionId", incident.ExecutionId);
var execution = commandContext.ExecutionManager.FindExecutionById(incident.ExecutionId);
EnsureUtil.EnsureNotNull(typeof(BadUserRequestException),
"Cannot find an execution for an incident with id '" + _incidentId + "'", "execution", execution);
foreach (var checker in commandContext.ProcessEngineConfiguration.CommandCheckers)
{
checker.CheckUpdateProcessInstance(execution);
}
execution.ResolveIncident(_incidentId);
return(null);
}
public void ShowIncident(IIncident incident)
{
IIncidentsGridViewRowPresenter rowPresenter = rowPresenterFactory.Create(incident);
rowPresenters.Add(incident, rowPresenter);
rowPresenter.Show();
}
/* For showing the Siebel Contact Details.
* It can also be run in Report Explorer by creating a required filter on PERSON_PARTY_ID
*/
public override IList <IReportRow> GetRows(IList <string> columns, IReportFilterNode filterNode)
{
IList <IReportRow> reportRows = new List <IReportRow>();
IRecordContext _context = ((SiebelVirtualReportTablesPackage)this.Parent)._globalContext.AutomationContext.CurrentWorkspace;
Dictionary <string, string> dictDetail = null;
if (_context == null)
{
return(reportRows);
}
IIncident incidentRecord = _context.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
if (incidentRecord == null)
{
return(reportRows);
}
string serialNum = null;
// get the serialNum custom attribute on the incident workspace
serialNum = getIncidentWSCustomAttr(incidentRecord, "siebel_serial_number");
if (serialNum == "" || serialNum == null)
{
return(reportRows);
}
string logMessage = "Calling LookupAsset for Asset." +
"serialNum: " + serialNum;
ConfigurationSetting.logWrap.DebugLog(incidentRecord.ID, 0, logMessage: logMessage);
string orgId = null;
IContact contactRecord = _context.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;
if (contactRecord != null)
{
orgId = getContactOrgIdCustomAttr(contactRecord);
}
if (orgId == "" || orgId == null)
{
return(reportRows);
}
// call Siebel Asset.LookupAsset, which return <columnName, type+TYPE_VALUE_DELIMITER+value)
dictDetail = Asset.LookupAsset(columns, serialNum, orgId, 0, incidentRecord.ID);
if (dictDetail == null)
{
return(reportRows);
}
ReportDataRow reportDataRow = new ReportDataRow(this.Columns.Count);
addDetailRow(dictDetail, ref columns, ref reportDataRow, ref reportRows);
return(reportRows);
}
void getrecords()
{
var responseValue = string.Empty;
try
{
_OracleBaseUrl = "https://coeinterview-1.custhelp.com/services/rest/connect/v1.3/analyticsReportResults";
_incident = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
var incidentID = _incident.ID;
var ReportID = 100005;
var payload = "{\"id\":" + ReportID + ",\"filters\":{\"name\":\"RefNumber\",\"values\":\"" + incidentID + "\"}}";
HttpWebRequest request = (HttpWebRequest)WebRequest.Create(_OracleBaseUrl);
request.Method = "POST";
request.Timeout = 30000;
request.ContentType = "application/json";
request.ContentLength = payload.Length;
request.Headers.Add("Authorization", "Basic Y29lX2d1cnByZWV0OlNyaXNodGlAMjAxOQ==");
using (Stream webStream = request.GetRequestStream())
using (StreamWriter requestWriter = new StreamWriter(webStream, System.Text.Encoding.ASCII))
{
requestWriter.Write(payload);
}
try
{
WebResponse webResponse = request.GetResponse();
using (Stream webStream = webResponse.GetResponseStream() ?? Stream.Null)
using (StreamReader responseReader = new StreamReader(webStream))
{
responseValue = responseReader.ReadToEnd();
Console.Out.WriteLine(responseValue);
var count = (JObject.Parse(responseValue)).First;
if (Convert.ToInt32(count.ToString().Split(':')[1]) > 0)
{
string message = "Do you want to Close the parent Incident,If Clicked Yes Child Incidents will get close with this incident, Please refer to Related Incident Tab for Open Child Incidents";
string title = "Incident Alert";
MessageBoxButtons buttons = MessageBoxButtons.YesNo;
DialogResult result = MessageBox.Show(message, title, buttons, MessageBoxIcon.Warning);
if (result == DialogResult.No)
{
IsCanceled = true;
}
}
}
}
catch (Exception ex)
{
Console.Out.WriteLine("-----------------");
Console.Out.WriteLine(ex.Message);
}
}
catch (Exception ex)
{
Console.Out.WriteLine("-----------------");
Console.Out.WriteLine(ex.Message);
}
}
/// <summary>
/// Get required details to build WebRequest
/// </summary>
public void GetDetails(IIncident incidentRecord, IRecordContext recordContext)
{
_incidentRecord = incidentRecord;
//Get the VIN Number
string[] vinDetails = RightNowConnectService.GetService().getBusInfo(_incidentRecord.ID);
if (vinDetails != null)
{
_vin = vinDetails[0].Split('~')[0];
}
//Get OOTB ORG ID
_supplierID = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "supplier_from_webservice", _incidentRecord);
if (_supplierID == String.Empty)
{
WorkspaceAddIn.InfoLog("Supplier ID is blank");
return;
}
else
{
//Get EBS ORG ID
_supplierID = RightNowConnectService.GetService().GetEbsOrgID(Convert.ToInt32(_supplierID));
}
_causalPartNumber = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "causal_part_nmbr", _incidentRecord);
if (_causalPartNumber == String.Empty)
{
WorkspaceAddIn.InfoLog("Causal Part Number is blank");
return;
}
_odometerReading = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "odometer_reading", _incidentRecord);
if (_odometerReading == String.Empty)
{
WorkspaceAddIn.InfoLog("Odometer Reading is blank");
return;
}
_failedDate = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "failure_date", _incidentRecord);
if (_failedDate == String.Empty)
{
WorkspaceAddIn.InfoLog("Failed Date is blank");
return;
}
//If all required info is valid then form jSon request parameter
var content = GetReqParam();
var jsonContent = WebServiceRequest.JsonSerialize(content);
jsonContent = jsonContent.Replace("xmlns", "@xmlns");
//Call webservice
string jsonResponse = WebServiceRequest.Get(_curlURL, jsonContent, "POST");
if (jsonResponse == "")
{
WorkspaceAddIn.InfoLog("Server didn't return any info");
}
else
{
ExtractResponse(jsonResponse);
}
return;
}
/// <summary>
/// Проверяет наличие запущенных процессов с данным инцидентом
/// </summary>
/// <param name="incident"></param>
/// <returns></returns>
public bool CheckStartedProcesses(IIncident incident)
{
var transformationProvider = Locator.GetServiceNotNull <ITransformationProvider>();
using (var reader = transformationProvider.ExecuteQuery(string.Format(@"select * from P_UvedomlenieObIncidente where incident = {0}", incident.Id)))
{
return(reader.Read());
}
}
/// <summary>
///
/// </summary>
public void Execute(IList <IReportRow> rows)
{
_selectedRows = rows;
_recordContext = _globalContext.AutomationContext.CurrentWorkspace;
_incidentRecord = (IIncident)_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident);
System.Threading.Thread th = new System.Threading.Thread(ProcessSelectedRowInfo);
th.Start();
form.Show();
}
// get the ebs_order_id custom attribute on Incident Workspace
protected int getEbsOrderIdCustomAttr(IIncident incidentRecord)
{
IList<ICustomAttribute> customAttributes = incidentRecord.CustomAttributes;
foreach (ICustomAttribute cusAttr in customAttributes)
{
if (cusAttr.PackageName == "Accelerator" && cusAttr.GenericField.Name == "Accelerator$ebs_order_id")
return cusAttr.GenericField.DataValue.Value != null ? (int)cusAttr.GenericField.DataValue.Value : 0;
}
return 0;
}
protected override void SetUp()
{
listener = NewMock <IIncidentsListener>();
incidentFactory = NewMock <IIncidentFactory>();
incidents = new IncidentsCollection(listener, incidentFactory);
incident1 = NewMock <IIncident>();
incident2 = NewMock <IIncident>();
}
/* For showing the Siebel Activity Details.
* It can also be run in Report Explorer by creating a required filter on PERSON_PARTY_ID
*/
public override IList <IReportRow> GetRows(IList <string> columns, IReportFilterNode filterNode)
{
IList <IReportRow> reportRows = new List <IReportRow>();
IRecordContext _context = ((SiebelVirtualReportTablesPackage)this.Parent)._globalContext.AutomationContext.CurrentWorkspace;
Dictionary <string, string> dictDetail = null;
if (_context == null)
{
return(reportRows);
}
String actvtyId = "";
string filterValue = null;
// filter is ActivityId
if (filterNode != null && filterNode.FilterNodes != null)
{
IReportFilterNode actvtyIDFilterNode = filterNode.FilterNodes.ToList <IReportFilterNode>().Find(fn => fn.ReportFilter.Expression == string.Format("{0}${1}.ActivityId", this.Parent.Name, this.Name));
if (actvtyIDFilterNode != null)
{
actvtyId = actvtyIDFilterNode.ReportFilter.Value;
}
}
IIncident incidentRecord = _context.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
string siebelSrId = null;
if (incidentRecord != null)
{
siebelSrId = getIncidentWSCustomAttr(incidentRecord, "siebel_sr_id");
}
if (siebelSrId == "" || siebelSrId == null)
{
return(reportRows);
}
string logMessage = "Calling LookupActivityDetail for a Siebel SR." +
"siebelSrId: " + siebelSrId + ", actvtyId: " + actvtyId;
ConfigurationSetting.logWrap.DebugLog(incidentRecord.ID, 0, logMessage: logMessage);
// call Siebel Activity.LookupActivityDetail, which return <columnName, type+TYPE_VALUE_DELIMITER+value)
dictDetail = Activity.LookupActivityDetail(columns, siebelSrId, actvtyId, incidentRecord.ID, 0);
if (dictDetail == null)
{
return(reportRows);
}
ReportDataRow reportDataRow = new ReportDataRow(this.Columns.Count);
addDetailRow(dictDetail, ref columns, ref reportDataRow, ref reportRows);
return(reportRows);
}
public void Execute(IList <IReportRow> rows)
{
_selectedRows = rows;
_recordContext = _globalContext.AutomationContext.CurrentWorkspace;
_incidentRecord = _recordContext.GetWorkspaceRecord(WorkspaceRecordType.Incident) as IIncident;
_incidentExtra = _recordContext.GetWorkspaceRecord("CO$Incident_Extra") as IGenericObject;
System.Threading.Thread th = new System.Threading.Thread(ProcessSelectedRowInfo);
th.Start();
form.Show();
}
/// <summary>
/// Method to perform warranty check for creating "WARRANTY" type work order using old BOM query.
/// </summary>
public void WarrantyCheck(IIncident incidentRecord)
{
_rnConnectService = RightNowConnectService.GetService();
_rnConnectService._incidentVINObjects.Clear();//Clear the _incidentVINObjects variable that holds all incident_vin record to be updated with response
_incidentRecord = incidentRecord;
//Get basic field that need to be pass in webservce call,
//Null validation of these fields are handle by workspace rules
_odometer = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "odometer_reading", _incidentRecord);
_causalPart = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "causal_part_nmbr", _incidentRecord);
string failureDateInSTring = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "failure_date", _incidentRecord);
_failureDate = Convert.ToDateTime(failureDateInSTring).ToString("dd-MMM-yyyy");
string[] busInfo = _rnConnectService.getBusInfo(_incidentRecord.ID);
if (busInfo != null && busInfo.Length > 0)
{
if (busInfo.Length > 1)
{
WorkspaceAddIn.InfoLog("It seems multi VIN are mapped with Reporting Incident, warrant type work order" +
" works only for individual VIN");
return;
}
else
{
_vin = busInfo[0].Split('~')[0];
_srNum = busInfo[0].Split('~')[1];
_incVinID = Convert.ToInt32(busInfo[0].Split('~')[2]);
//If all required info is valid then form jSon request parameter
var content = GetWarrantyReqParam();
var jsonContent = WebServiceRequest.JsonSerialize(content);
jsonContent = jsonContent.Replace("xmlns", "@xmlns");
//Call webservice
string jsonResponse = WebServiceRequest.Get(_curlURL, jsonContent, "POST");
if (jsonResponse == "")
{
WorkspaceAddIn.InfoLog("Server didn't returned any info");
return;
}
else
{
ExtractResponse(jsonResponse);
_rnConnectService.updateIncidentVinRecords();
}
}
}
else
{
WorkspaceAddIn.InfoLog("No Bus info found, please map a bus to reporting Incident and then click check warranty button");
return;
}
return;
}
// get the siebel_serial_number custom attribute on Incident Workspace
protected string getIncidentWSCustomAttr(IIncident incidentRecord, string cutstomAttrName)
{
cutstomAttrName = "Accelerator$" + cutstomAttrName;
IList<ICustomAttribute> customAttributes = incidentRecord.CustomAttributes;
foreach (ICustomAttribute cusAttr in customAttributes)
{
if (cusAttr.PackageName == "Accelerator" && cusAttr.GenericField.Name == cutstomAttrName)
return cusAttr.GenericField.DataValue.Value != null ? (string)cusAttr.GenericField.DataValue.Value : null;
}
return null;
}
[Test] public virtual void testPropagateTenantIdToFailedStartTimerIncident()
{
DeploymentForTenant(TENANT_ID, ESS.FW.Bpm.Model.Bpmn.Bpmn.CreateExecutableProcess(PROCESS_DEFINITION_KEY).StartEvent().TimerWithDuration("PT1M").ServiceTask().CamundaExpression("${failing}").EndEvent().Done());
ExecuteAvailableJobs();
IIncident incident = runtimeService.CreateIncidentQuery().First();
Assert.That(incident, Is.Not.EqualTo(null));
// inherit the tenant id from job
Assert.That(incident.TenantId, Is.EqualTo(TENANT_ID));
}
void IIncidentChangeListener.OnIncidentChanged(IIncident changedIncident)
{
if (displayedIncidents.ContainsKey(changedIncident))
{
// >>> TODO - Filter incidents
presenter.OnIncidentChanged(changedIncident);
}
else
{
((IIncidentsListener)this).OnIncidentAdded(changedIncident);
}
}
void IIncidentChangeListener.OnIncidentChanged(IIncident changedIncident)
{
if (displayedIncidents.ContainsKey(changedIncident))
{
// >>> TODO - Filter incidents
presenter.OnIncidentChanged(changedIncident);
}
else
{
((IIncidentsListener) this).OnIncidentAdded(changedIncident);
}
}
/// <summary>
/// This function does basic validation like if unordered parts beed added to reported Incident, if so then
/// Call EBS parts order web-service to pass parts related info and store NF_SALES_ORDER no to each parts record
/// </summary>
/// <returns>string content that need to send to web-service</returns>
public void OrderParts(IIncident incidentRecord)
{
//Get reported Incident Info
int orderTypeId = Convert.ToInt32(RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "order_type", incidentRecord));
int billToId = Convert.ToInt32(RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "Bill_to_site", incidentRecord));
int shipToId = Convert.ToInt32(RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "Ship_to_site", incidentRecord));
string claimNum = incidentRecord.RefNo;
string projectNum = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "project_number", incidentRecord);
string retrofitNum = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "retrofit_number", incidentRecord);
//Get EBS ID from OSvC OOTB ID
string billToEbsID = _rnConnectService.GetEbsID(billToId);
string shipToEbsID = _rnConnectService.GetEbsID(shipToId);
string orgEbsID = _rnConnectService.GetBusOwnerEbsID(Convert.ToInt32(incidentRecord.OrgID));
string odrTypName = _rnConnectService.GetOrderTypeName(orderTypeId);
//Get unordered Parts mapped to reported incident
_partsInfo = _rnConnectService.GetPartsInfo(incidentRecord.ID);
if (_partsInfo == null || _partsInfo.Length <= 0)
{
WorkspaceAddIn.InfoLog("No parts have beed added to order");
return;
}
else
{
//Frame parts order request param structure
var content = GetPartsOdrReqParam(odrTypName, orgEbsID, shipToEbsID, billToEbsID, claimNum, projectNum, retrofitNum);
if (content == null)
{
return;
}
else
{
//Convert object to jSon string
var jsonContent = WebServiceRequest.JsonSerialize(content);
jsonContent = jsonContent.Replace("xmlns", "@xmlns");
//Call web-service
string jsonResponse = WebServiceRequest.Get(_curlURL, jsonContent, "POST");
if (jsonResponse == "")
{
WorkspaceAddIn.InfoLog("Server didn't returned any info");
return;
}
else
{
ExtractResponse(jsonResponse);
_rnConnectService.updateIncidentVinRecords();
}
}
}
}
/// <summary>
/// Method which is called when any Workspace Rule Action is invoked.
/// </summary>
/// <param name="ActionName">The name of the Workspace Rule Action that was invoked.</param>
public void RuleActionInvoked(string ActionName)
{
switch (ActionName)
{
case "Send_SupplierCredit":
_incidentRecord = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
_sClaimRecord = (IGenericObject)_recordContext.GetWorkspaceRecord("CO$sClaim");
_form.Show(); //start progress form
SendSupplierCredit();
break;
}
}
// get the ebs_order_id custom attribute on Incident Workspace
protected int getEbsOrderIdCustomAttr(IIncident incidentRecord)
{
IList <ICustomAttribute> customAttributes = incidentRecord.CustomAttributes;
foreach (ICustomAttribute cusAttr in customAttributes)
{
if (cusAttr.PackageName == "Accelerator" && cusAttr.GenericField.Name == "Accelerator$ebs_order_id")
{
return(cusAttr.GenericField.DataValue.Value != null ? (int)cusAttr.GenericField.DataValue.Value : 0);
}
}
return(0);
}
/// <summary>
/// Reload the workspace and load the incident and contact records
/// </summary>
public void LoadWorkspaceRecords()
{
try
{
recordContext.RefreshWorkspace();
incidentWorkspaceRecord = (IIncident)recordContext.GetWorkspaceRecord(WorkspaceRecordType.Incident);
contactWorkspaceRecord = (IContact)recordContext.GetWorkspaceRecord(WorkspaceRecordType.Contact);
}
catch (Exception ex)
{
throw new Exception("Failed to load workspace records", ex);
}
}
protected internal virtual HistoryEvent CreateHistoricIncidentEvt(IIncident incident, HistoryEventTypes eventType)
{
// create event
Event.HistoricIncidentEntity evt = LoadIncidentEvent(incident);
// initialize
InitHistoricIncidentEvent(evt, incident, eventType);
if (HistoryEventTypes.IncidentCreate != eventType)
{
evt.EndTime = ClockUtil.CurrentTime;
}
return(evt);
}
void _recordContext_DataLoaded(object sender, System.EventArgs e)
{
try
{
IIncident i = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
this.EnableControl(i);
}
catch (Exception ex)
{
string logMessage = "Error in loading Repair Order. Cancel Async Thread. Error: " + ex.Message;
string logNote = "";
_log.ErrorLog(incidentId: _logIncidentId, logMessage: logMessage, logNote: logNote);
}
}
// get the siebel_serial_number custom attribute on Incident Workspace
protected string getIncidentWSCustomAttr(IIncident incidentRecord, string cutstomAttrName)
{
cutstomAttrName = "Accelerator$" + cutstomAttrName;
IList <ICustomAttribute> customAttributes = incidentRecord.CustomAttributes;
foreach (ICustomAttribute cusAttr in customAttributes)
{
if (cusAttr.PackageName == "Accelerator" && cusAttr.GenericField.Name == cutstomAttrName)
{
return(cusAttr.GenericField.DataValue.Value != null ? (string)cusAttr.GenericField.DataValue.Value : null);
}
}
return(null);
}
/// <summary>
/// get custom attribute on Incident Workspace
/// </summary>
/// <param name="incidentRecord"></param>
/// <param name="attrName"></param>
/// <returns></returns>
public static int getSrmCustomAttr(IIncident incidentRecord, String attrName)
{
attrName = "Accelerator$" + attrName;
IList <ICustomAttribute> customAttributes = incidentRecord.CustomAttributes;
foreach (ICustomAttribute cusAttr in customAttributes)
{
if (cusAttr.PackageName == "Accelerator" && cusAttr.GenericField.Name == attrName)
{
return(cusAttr.GenericField.DataValue.Value != null ? (int)cusAttr.GenericField.DataValue.Value : 0);
}
}
return(0);
}
internal void EnableControl(IIncident incident)
{
this.Incident = incident;
/// Set reference incident in log
this._logIncidentId = incident.ID;
this.currentContactID = 0;
foreach (IInc2Contact c in incident.Contact)
{
if (c.Prmry == true)
{
this.currentContactID = (int)c.Cid;
}
}
//this.currentContactID = (Contact == null)?0:incident.ID;
this.Controls.Clear();
_serviceRequestControl.Name = "ServiceRequestInfo";
_serviceRequestControl.incident = incident;
_serviceRequestControl._gc = GlobalContext;
_serviceRequestControl._rc = _recordContext;
_serviceRequestControl._log = _log;
_serviceRequestControl._logIncidentId = _logIncidentId;
_serviceRequestControl.LoadInfo();
}
internal void EnableControl(IIncident incident)
{
this.Incident = incident;
/// Set reference incident in log
this._logIncidentId = incident.ID;
this.Controls.Clear();
_activityControl.Name = "Activity";
_activityControl.incident = incident;
_activityControl._gc = GlobalContext;
_activityControl._rc = _recordContext;
_activityControl._log = _log;
_activityControl._logIncidentId = _logIncidentId;
}
public IncidentsGridViewRowPresenter(IIncident incident, IIncidentsGridView view)
{
this.incident = incident;
this.view = view;
}
internal void EnableControl(IIncident incident = null, IContact contact = null, IChat chat = null)
{
this.Controls.Clear();
_siebelContactSearchControl.contactRecord = contact;
_siebelContactSearchControl.incidentRecord = incident;
_siebelContactSearchControl.chatRecord = chat;
this._logIncidentId = 0;
this._logContactId = 0;
if (incident != null)
this._logIncidentId = incident.ID;
else if (contact != null)
this._logContactId = contact.ID;
_siebelContactSearchControl._logIncidentId = _logIncidentId;
_siebelContactSearchControl._logContactId = _logContactId;
}
void IIncidentsListener.OnIncidentAdded(IIncident newIncident)
{
// >>> TODO - Filter incidents
displayedIncidents.Add(newIncident, newIncident);
presenter.ShowIncident(newIncident);
}
void IIncidentsListener.OnIncidentRemoved(IIncident removedIncident)
{
// >>> TODO
}
public void OnIncidentChanged(IIncident incident)
{
rowPresenters[incident].OnChanged();
}
protected override void SetUp()
{
listener = NewMock<IIncidentsListener>();
incidentFactory = NewMock<IIncidentFactory>();
incidents = new IncidentsCollection(listener, incidentFactory);
incident1 = NewMock<IIncident>();
incident2 = NewMock<IIncident>();
}
public IIncidentsGridViewRowPresenter Create(IIncident incident)
{
return new IncidentsGridViewRowPresenter(incident, view);
}
internal void EnableControl(IIncident incident)
{
//get current incident record and its contact
this.Incident = incident;
/// Set reference incident in log
this._logIncidentId = incident.ID;
this.creatingRO = false;
this.Controls.Clear();
//Set repair order control and load it
_repairOrderControl.Name = "RepairOrderInfo";
_repairOrderControl.incident = incident;
_repairOrderControl._gc = GlobalContext;
_repairOrderControl._rc = _recordContext;
_repairOrderControl._log = _log;
_repairOrderControl._logIncidentId = _logIncidentId;
_repairOrderControl.LoadInfo();
}
public void ShowIncident(IIncident incident)
{
IIncidentsGridViewRowPresenter rowPresenter = rowPresenterFactory.Create(incident);
rowPresenters.Add(incident, rowPresenter);
rowPresenter.Show();
}
