/// <summary>
/// Processes the request for help.
/// </summary>
/// <param name="context">The context of the conversational process.</param>
/// <returns>An instance of <see cref="Task"/> that represents the asynchronous operation.</returns>
public async Task HelpAsync(IDialogContext context)
{
CustomerPrincipal principal;
IMessageActivity message;
StringBuilder builder;
context.AssertNotNull(nameof(context));
try
{
message = context.MakeMessage();
principal = await context.GetCustomerPrincipalAsync(provider).ConfigureAwait(false);
if (principal == null)
{
message.Text = Resources.NotAuthenticatedHelpMessage;
}
else
{
builder = new StringBuilder();
builder.AppendLine($"{Resources.HelpMessage}\n\n");
principal.AvailableIntents.Where(x => !string.IsNullOrEmpty(x.Value.HelpMessage)).Aggregate(
builder, (sb, pair) => sb.AppendLine($"* {pair.Value.HelpMessage}\n"));
message.Text = builder.ToString();
}
await context.PostAsync(message).ConfigureAwait(false);
context.Wait(MessageReceived);
}
finally
{
builder = null;
message = null;
principal = null;
}
}
public async Task RouteIntentAsync(IDialogContext context, IAwaitable <IMessageActivity> message, LuisResult result)
{
CustomerPrincipal principal;
string key;
context.AssertNotNull(nameof(context));
result.AssertNotNull(nameof(result));
try
{
key = result.TopScoringIntent.Intent.ToCamelCase();
principal = await context.GetCustomerPrincipalAsync(provider).ConfigureAwait(false);
if (principal == null)
{
await HelpAsync(context).ConfigureAwait(false);
return;
}
if (principal.AvailableIntents.ContainsKey(key))
{
await principal.AvailableIntents[key]
.ExecuteAsync(context, message, result, provider).ConfigureAwait(false);
}
else
{
await HelpAsync(context).ConfigureAwait(false);
}
}
finally
{
principal = null;
}
}
/// <summary>
/// Performs the operation represented by this intent.
/// </summary>
/// <param name="context">The context of the conversational process.</param>
/// <param name="message">The message from the authenticated user.</param>
/// <param name="result">The result from Language Understanding cognitive service.</param>
/// <param name="provider">Provides access to core services;.</param>
/// <returns>An instance of <see cref="Task"/> that represents the asynchronous operation.</returns>
/// <exception cref="ArgumentNullException">
/// <paramref name="context"/> is null.
/// or
/// <paramref name="message"/> is null.
/// or
/// <paramref name="result"/> is null.
/// or
/// <paramref name="provider"/> is null.
/// </exception>
public async Task ExecuteAsync(IDialogContext context, IAwaitable <IMessageActivity> message, LuisResult result, IBotProvider provider)
{
Customer customer = null;
CustomerPrincipal principal;
DateTime startTime;
Dictionary <string, double> eventMetrics;
Dictionary <string, string> eventProperties;
IMessageActivity response;
List <Subscription> subscriptions;
context.AssertNotNull(nameof(context));
message.AssertNotNull(nameof(message));
result.AssertNotNull(nameof(result));
provider.AssertNotNull(nameof(principal));
try
{
startTime = DateTime.Now;
principal = await context.GetCustomerPrincipalAsync(provider).ConfigureAwait(false);
if (principal.CustomerId.Equals(provider.Configuration.PartnerCenterAccountId))
{
customer = await provider.PartnerOperations.GetCustomerAsync(principal).ConfigureAwait(false);
response = context.MakeMessage();
response.Text = string.Format(Resources.SubscriptionRequestMessage, customer.CompanyProfile.CompanyName);
await context.PostAsync(response).ConfigureAwait(false);
}
subscriptions = await provider.PartnerOperations.GetSubscriptionsAsync(principal).ConfigureAwait(false);
response = context.MakeMessage();
response.AttachmentLayout = AttachmentLayoutTypes.Carousel;
response.Attachments = subscriptions.Select(s => s.ToAttachment()).ToList();
await context.PostAsync(response).ConfigureAwait(false);
// Track the event measurements for analysis.
eventMetrics = new Dictionary <string, double>
{
{ "ElapsedMilliseconds", DateTime.Now.Subtract(startTime).TotalMilliseconds },
{ "NumberOfSubscriptions", response.Attachments.Count }
};
// Capture the request for the customer summary for analysis.
eventProperties = new Dictionary <string, string>
{
{ "ChannelId", context.Activity.ChannelId },
{ "CustomerId", principal.CustomerId },
{ "LocalTimeStamp", context.Activity.LocalTimestamp.ToString() },
{ "UserId", principal.ObjectId }
};
provider.Telemetry.TrackEvent("ListCustomers/Execute", eventProperties, eventMetrics);
}
finally
{
customer = null;
eventMetrics = null;
eventProperties = null;
principal = null;
response = null;
subscriptions = null;
}
}
/// <summary>
/// Performs the operation represented by this intent.
/// </summary>
/// <param name="context">The context of the conversational process.</param>
/// <param name="message">The message from the authenticated user.</param>
/// <param name="result">The result from Language Understanding cognitive service.</param>
/// <param name="provider">Provides access to core services.</param>
/// <returns>An instance of <see cref="Task"/> that represents the asynchronous operation.</returns>
/// <exception cref="ArgumentNullException">
/// <paramref name="context"/> is null.
/// or
/// <paramref name="message"/> is null.
/// or
/// <paramref name="result"/> is null.
/// or
/// <paramref name="provider"/> is null.
/// </exception>
public async Task ExecuteAsync(IDialogContext context, IAwaitable <IMessageActivity> message, LuisResult result, IBotProvider provider)
{
CustomerPrincipal principal;
DateTime startTime;
Dictionary <string, double> eventMeasurements;
Dictionary <string, string> eventProperties;
IMessageActivity response;
List <Customer> customers;
context.AssertNotNull(nameof(context));
message.AssertNotNull(nameof(message));
result.AssertNotNull(nameof(result));
provider.AssertNotNull(nameof(provider));
try
{
startTime = DateTime.Now;
principal = await context.GetCustomerPrincipalAsync(provider).ConfigureAwait(false);
customers = await provider.PartnerOperations.GetCustomersAsync(principal).ConfigureAwait(false);
response = context.MakeMessage();
response.AttachmentLayout = AttachmentLayoutTypes.Carousel;
response.Attachments = customers.Select(c => (new ThumbnailCard
{
Buttons = new List <CardAction>
{
new CardAction
{
Title = Resources.SelectCaptial,
Type = ActionTypes.PostBack,
Value = $"select customer {c.Id}"
}
},
Subtitle = c.CompanyProfile.Domain,
Title = c.CompanyProfile.CompanyName
}).ToAttachment()).ToList();
await context.PostAsync(response).ConfigureAwait(false);
// Capture the request for the customer summary for analysis.
eventProperties = new Dictionary <string, string>
{
{ "ChannelId", context.Activity.ChannelId },
{ "CustomerId", principal.CustomerId },
{ "LocalTimeStamp", context.Activity.LocalTimestamp.ToString() },
{ "Locale", response.Locale },
{ "UserId", principal.ObjectId }
};
// Track the event measurements for analysis.
eventMeasurements = new Dictionary <string, double>
{
{ "ElapsedMilliseconds", DateTime.Now.Subtract(startTime).TotalMilliseconds },
{ "NumberOfCustomers", response.Attachments.Count }
};
provider.Telemetry.TrackEvent("ListCustomers/Execute", eventProperties, eventMeasurements);
}
finally
{
customers = null;
eventMeasurements = null;
eventProperties = null;
}
}
/// <summary>
/// Performs the operation represented by this intent.
/// </summary>
/// <param name="context">The context of the conversational process.</param>
/// <param name="message">The message from the authenticated user.</param>
/// <param name="result">The result from Language Understanding cognitive service.</param>
/// <param name="provider">Provides access to core services.</param>
/// <returns>An instance of <see cref="Task"/> that represents the asynchronous operation.</returns>
/// <exception cref="System.ArgumentNullException">
/// <paramref name="context"/> is null.
/// or
/// <paramref name="message"/> is null.
/// or
/// <paramref name="result"/> is null.
/// or
/// <paramref name="provider"/> is null.
/// </exception>
public async Task ExecuteAsync(IDialogContext context, IAwaitable <IMessageActivity> message, LuisResult result, IBotProvider provider)
{
CustomerPrincipal principal;
Customer customer;
DateTime startTime;
Dictionary <string, double> eventMeasurements;
Dictionary <string, string> eventProperties;
EntityRecommendation indentifierEntity;
IMessageActivity response;
string customerId = string.Empty;
context.AssertNotNull(nameof(context));
message.AssertNotNull(nameof(message));
result.AssertNotNull(nameof(result));
provider.AssertNotNull(nameof(provider));
try
{
startTime = DateTime.Now;
response = context.MakeMessage();
principal = await context.GetCustomerPrincipalAsync(provider).ConfigureAwait(false);
if (result.TryFindEntity("identifier", out indentifierEntity))
{
customerId = indentifierEntity.Entity.Replace(" ", string.Empty);
principal.Operation.CustomerId = customerId;
principal.Operation.SubscriptionId = string.Empty;
context.StoreCustomerPrincipal(principal);
}
if (string.IsNullOrEmpty(customerId))
{
response.Text = Resources.UnableToLocateCustomer;
}
else
{
customer = await provider.PartnerOperations.GetCustomerAsync(principal, customerId).ConfigureAwait(false);
response.Text = $"{Resources.CustomerContext} {customer.CompanyProfile.CompanyName}";
}
await context.PostAsync(response).ConfigureAwait(false);
// Capture the request for the customer summary for analysis.
eventProperties = new Dictionary <string, string>
{
{ "ChannelId", context.Activity.ChannelId },
{ "CustomerId", customerId },
{ "PrincipalCustomerId", principal.CustomerId },
{ "LocalTimeStamp", context.Activity.LocalTimestamp.ToString() },
{ "UserId", principal.ObjectId }
};
// Track the event measurements for analysis.
eventMeasurements = new Dictionary <string, double>
{
{ "ElapsedMilliseconds", DateTime.Now.Subtract(startTime).TotalMilliseconds }
};
provider.Telemetry.TrackEvent("SelectCustomer/ExecuteAsync", eventProperties, eventMeasurements);
}
finally
{
customer = null;
indentifierEntity = null;
eventMeasurements = null;
eventProperties = null;
message = null;
}
}
/// <summary>
/// Performs the operation represented by this intent.
/// </summary>
/// <param name="context">The context of the conversational process.</param>
/// <param name="message">The message from the authenticated user.</param>
/// <param name="result">The result from Language Understanding cognitive service.</param>
/// <param name="provider">Provides access to core services;.</param>
/// <returns>An instance of <see cref="Task"/> that represents the asynchronous operation.</returns>
/// <exception cref="ArgumentNullException">
/// <paramref name="context"/> is null.
/// or
/// <paramref name="message"/> is null.
/// or
/// <paramref name="result"/> is null.
/// or
/// <paramref name="provider"/> is null.
/// </exception>
public async Task ExecuteAsync(IDialogContext context, IAwaitable <IMessageActivity> message, LuisResult result, IBotProvider provider)
{
CustomerPrincipal principal;
DateTime startTime;
Dictionary <string, double> eventMetrics;
Dictionary <string, string> eventProperties;
IMessageActivity response;
List <OfficeHealthEvent> healthEvents;
ServiceCommunications serviceComm;
string authority;
string customerId;
context.AssertNotNull(nameof(context));
message.AssertNotNull(nameof(message));
result.AssertNotNull(nameof(result));
provider.AssertNotNull(nameof(provider));
try
{
startTime = DateTime.Now;
principal = await context.GetCustomerPrincipalAsync(provider).ConfigureAwait(false);
if (principal.CustomerId.Equals(provider.Configuration.PartnerCenterAccountId, StringComparison.CurrentCultureIgnoreCase))
{
principal.AssertValidCustomerContext(Resources.SelectCustomerFirst);
authority = $"{provider.Configuration.ActiveDirectoryEndpoint}/{principal.Operation.CustomerId}";
customerId = principal.Operation.CustomerId;
}
else
{
authority = $"{provider.Configuration.ActiveDirectoryEndpoint}/{principal.CustomerId}";
customerId = principal.CustomerId;
}
serviceComm = new ServiceCommunications(
new Uri(provider.Configuration.OfficeManagementEndpoint),
new ServiceCredentials(
provider.Configuration.ApplicationId,
provider.Configuration.ApplicationSecret.ToUnsecureString(),
provider.Configuration.OfficeManagementEndpoint,
principal.Operation.CustomerId));
healthEvents = await serviceComm.GetHealthEventsAsync(principal.Operation.CustomerId).ConfigureAwait(false);
response = context.MakeMessage();
response.AttachmentLayout = AttachmentLayoutTypes.Carousel;
response.Attachments = healthEvents.Select(e => e.ToAttachment()).ToList();
await context.PostAsync(response).ConfigureAwait(false);
// Track the event measurements for analysis.
eventMetrics = new Dictionary <string, double>
{
{ "ElapsedMilliseconds", DateTime.Now.Subtract(startTime).TotalMilliseconds },
{ "NumberOfSubscriptions", response.Attachments.Count }
};
// Capture the request for the customer summary for analysis.
eventProperties = new Dictionary <string, string>
{
{ "ChannelId", context.Activity.ChannelId },
{ "CustomerId", principal.CustomerId },
{ "LocalTimeStamp", context.Activity.LocalTimestamp.ToString() },
{ "UserId", principal.ObjectId }
};
provider.Telemetry.TrackEvent("OfficeIssues/Execute", eventProperties, eventMetrics);
}
catch (Exception ex)
{
response = context.MakeMessage();
response.Text = Resources.ErrorMessage;
provider.Telemetry.TrackException(ex);
await context.PostAsync(response).ConfigureAwait(false);
}
finally
{
eventMetrics = null;
eventProperties = null;
principal = null;
response = null;
serviceComm = null;
}
}
