public void SetReadAndUnderstoodNotes(long callAttemptId)
{
var callAttemptRecord = _customerCallQueueCallAttemptRepository.GetById(callAttemptId);
callAttemptRecord.IsNotesReadAndUnderstood = true;
_customerCallQueueCallAttemptRepository.Save(callAttemptRecord);
}
public void EndHealthPlanActiveCall(EndHealthPlanCallEditModel model, long orgRoleUserId)
{
var isCallQueueRequsted = false;
var removeFromCallQueue = false;
var callQueueCustomer = _callQueueCustomerRepository.GetById(model.CallQueueCustomerId);
//update call status in CustomerCallQueueCallAttempt Table
if (model.IsSkipped && model.AttemptId > 0)
{
var attempt = _customerCallQueueCallAttemptRepository.GetById(model.AttemptId);
attempt.IsCallSkipped = true;
if (!string.IsNullOrEmpty(model.SkipCallNote))
{
attempt.SkipCallNote = model.SkipCallNote;
}
callQueueCustomer.Status = CallQueueStatus.Initial;
callQueueCustomer.DateModified = DateTime.Now;
callQueueCustomer.CallDate = DateTime.Now.AddDays(1);
callQueueCustomer.ContactedDate = DateTime.Now;
_customerCallQueueCallAttemptRepository.Save(attempt);
}
else if (model.CallId != 0)
{
Call callCenterCalll = null;
if (model.CallId > 0)
{
callCenterCalll = _callCenterCallRepository.GetById(model.CallId);
var tag = (ProspectCustomerTag)Enum.Parse(typeof(ProspectCustomerTag), model.SelectedDisposition);
// if (callCenterCalll != null && callCenterCalll.Status == (long)CallStatus.IncorrectPhoneNumber)
if (callCenterCalll != null && callCenterCalll.Status == (long)CallStatus.TalkedtoOtherPerson && tag == ProspectCustomerTag.IncorrectPhoneNumber_TalkedToOthers)
{
removeFromCallQueue = true;
}
}
if (!string.IsNullOrEmpty(model.SelectedDisposition))
{
var tag = (ProspectCustomerTag)Enum.Parse(typeof(ProspectCustomerTag), model.SelectedDisposition);
if (tag == ProspectCustomerTag.CallBackLater)
{
isCallQueueRequsted = true;
}
else if (tag == ProspectCustomerTag.BookedAppointment || tag == ProspectCustomerTag.HomeVisitRequested || tag == ProspectCustomerTag.MobilityIssue ||
tag == ProspectCustomerTag.DoNotCall || tag == ProspectCustomerTag.Deceased || tag == ProspectCustomerTag.NoLongeronInsurancePlan ||
tag == ProspectCustomerTag.MobilityIssues_LeftMessageWithOther || tag == ProspectCustomerTag.DebilitatingDisease || tag == ProspectCustomerTag.InLongTermCareNursingHome)
{
removeFromCallQueue = true;
}
if (tag == ProspectCustomerTag.LanguageBarrier && callQueueCustomer.CustomerId.HasValue && callQueueCustomer.CustomerId.Value > 0)
{
_customerService.UpdateIsLanguageBarrier(callQueueCustomer.CustomerId.Value, true, orgRoleUserId);
}
}
_callQueueCustomerContactService.EndActiveCall(callQueueCustomer, model.CallId, isCallQueueRequsted, orgRoleUserId, removeFromCallQueue, model.CallOutcomeId, model.SkipCallNote);
var customerId = callQueueCustomer.CustomerId ?? 0;
var prospectCustomerId = callQueueCustomer.ProspectCustomerId ?? 0;
if (prospectCustomerId == 0)
{
var prospectCustomer = _prospectCustomerRepository.GetProspectCustomerByCustomerId(customerId);
if (prospectCustomer != null)
{
prospectCustomerId = prospectCustomer.Id;
}
}
_callQueueCustomerRepository.UpdateOtherCustomerAttempt(model.CallQueueCustomerId, customerId, prospectCustomerId, orgRoleUserId, callQueueCustomer.CallDate, removeFromCallQueue, callQueueCustomer.CallQueueId, model.CallOutcomeId);
}
}
public bool EndHealthPlanActiveCall([FromBody] EndHealthPlanCallEditModel model)
{
var isCallQueueRequsted = false;
var removeFromCallQueue = false;
var callQueueCustomer = _callQueueCustomerRepository.GetById(model.CallQueueCustomerId);
if (model.IsSkipped && model.AttemptId > 0)
{
var attempt = _customerCallQueueCallAttemptRepository.GetById(model.AttemptId);
attempt.IsCallSkipped = true;
if (!string.IsNullOrEmpty(model.SkipCallNote))
{
attempt.SkipCallNote = model.SkipCallNote;
}
_customerCallQueueCallAttemptRepository.Save(attempt);
_callQueueCustomerLockRepository.RelaseCallQueueCustomerLock(attempt.CallQueueCustomerId);
var orgRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
callQueueCustomer.Status = CallQueueStatus.Initial;
callQueueCustomer.DateModified = DateTime.Now;
callQueueCustomer.ModifiedByOrgRoleUserId = orgRoleUserId;
callQueueCustomer.CallStatus = (long)CallStatus.CallSkipped;
callQueueCustomer.ContactedDate = DateTime.Now;
_callQueueCustomerRepository.Save(callQueueCustomer);
var customerId = callQueueCustomer.CustomerId.HasValue ? callQueueCustomer.CustomerId.Value : 0;
var prospectCustomerId = callQueueCustomer.ProspectCustomerId.HasValue ? callQueueCustomer.ProspectCustomerId.Value : 0;
_callQueueCustomerRepository.UpdateOtherCustomerAttempt(attempt.CallQueueCustomerId, customerId, prospectCustomerId, orgRoleUserId, callQueueCustomer.CallDate, false,
callQueueCustomer.CallQueueId, callQueueCustomer.CallStatus, callQueueCustomer.ContactedDate);
}
else if (model.CallId != 0)
{
Call callCenterCalll = null;
if (model.CallId > 0)
{
callCenterCalll = _callCenterCallRepository.GetById(model.CallId);
//if (callCenterCalll != null && callCenterCalll.Status == (long)CallStatus.IncorrectPhoneNumber)
if (callCenterCalll != null && callCenterCalll.Status == (long)CallStatus.TalkedtoOtherPerson)
{
removeFromCallQueue = true;
}
}
if (!string.IsNullOrEmpty(model.SelectedDisposition))
{
var tag = (ProspectCustomerTag)System.Enum.Parse(typeof(ProspectCustomerTag), model.SelectedDisposition);
if (tag == ProspectCustomerTag.CallBackLater)
{
isCallQueueRequsted = true;
}
else if (tag == ProspectCustomerTag.BookedAppointment || tag == ProspectCustomerTag.HomeVisitRequested || tag == ProspectCustomerTag.MobilityIssue ||
tag == ProspectCustomerTag.DoNotCall || tag == ProspectCustomerTag.Deceased || tag == ProspectCustomerTag.NoLongeronInsurancePlan ||
tag == ProspectCustomerTag.MobilityIssues_LeftMessageWithOther || tag == ProspectCustomerTag.DebilitatingDisease || tag == ProspectCustomerTag.InLongTermCareNursingHome ||
tag == ProspectCustomerTag.PatientConfirmed || tag == ProspectCustomerTag.CancelAppointment || tag == ProspectCustomerTag.ConfirmLanguageBarrier)
{
removeFromCallQueue = true;
}
if (tag == ProspectCustomerTag.LanguageBarrier && callQueueCustomer.CustomerId.HasValue && callQueueCustomer.CustomerId.Value > 0)
{
_customerService.UpdateIsLanguageBarrier(callQueueCustomer.CustomerId.Value, true, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
}
if (tag == ProspectCustomerTag.RescheduleAppointment && callQueueCustomer.EventCustomerId.HasValue)
{
var eventCustomer = _eventCustomerRepository.GetById(callQueueCustomer.EventCustomerId.Value);
if (eventCustomer.AppointmentId.HasValue)
{
var appointment = _appointmentRepository.GetById(eventCustomer.AppointmentId.Value);
var eventInfo = _eventService.GetById(eventCustomer.EventId);
callQueueCustomer.EventId = eventCustomer.EventId;
callQueueCustomer.AppointmentDate = appointment.StartTime;
callQueueCustomer.AppointmentDateTimeWithTimeZone = _smsHelper.ConvertToServerTime(appointment.StartTime, eventInfo.EventTimeZone, !DaylightSavingNotApplicableStates.Contains(eventInfo.State));
}
}
if (tag == ProspectCustomerTag.PatientConfirmed && callQueueCustomer.EventCustomerId.HasValue)
{
var eventCustomer = _eventCustomerRepository.GetById(callQueueCustomer.EventCustomerId.Value);
eventCustomer.IsAppointmentConfirmed = true;
eventCustomer.ConfirmedBy = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
_eventCustomerRepository.Save(eventCustomer);
}
}
var orgRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
_callQueueCustomerContactService.EndActiveCall(callQueueCustomer, model.CallId, isCallQueueRequsted, orgRoleUserId, removeFromCallQueue, model.CallOutcomeId, model.SkipCallNote);
var customerId = callQueueCustomer.CustomerId ?? 0;
var prospectCustomerId = callQueueCustomer.ProspectCustomerId ?? 0;
if (prospectCustomerId == 0)
{
var prospectCustomer = _prospectCustomerRepository.GetProspectCustomerByCustomerId(customerId);
if (prospectCustomer != null)
{
prospectCustomerId = prospectCustomer.Id;
}
}
_callQueueCustomerRepository.UpdateOtherCustomerAttempt(model.CallQueueCustomerId, customerId, prospectCustomerId, orgRoleUserId, callQueueCustomer.CallDate, removeFromCallQueue, callQueueCustomer.CallQueueId, model.CallOutcomeId);
}
//_callQueueCustomerRepository.UpdateOtherCustomerAttempt(model.CallQueueCustomerId, customerId, prospectCustomerId, orgRoleUserId, callQueueCustomer.CallDate, removeFromCallQueue, callQueueCustomer.CallQueueId, model.CallOutcomeId);
return(true);
}
private CustomerCallQueueCallAttempt SetCustomerCallQueueAttempt(CallQueueCustomer callQueueCustomer)
{
try
{
var lockedCustomer = _callQueueCustomerLockRepository.GetCallQueueCustomerLock(callQueueCustomer);
if (lockedCustomer != null)
{
return(null);
}
var prospectCustomer = _prospectCustomerRepository.GetProspectCustomerByCustomerId(callQueueCustomer.CustomerId.Value);
Customer customer = null;
if (prospectCustomer == null)
{
customer = _customerRepository.GetCustomer(callQueueCustomer.CustomerId.Value);
}
using (var scope = new TransactionScope())
{
//lock customer in call queue so that other agent not be able to call them;
var domain = new CallQueueCustomerLock
{
CallQueueCustomerId = callQueueCustomer.Id,
CustomerId = callQueueCustomer.CustomerId,
ProspectCustomerId = callQueueCustomer.ProspectCustomerId,
CreatedBy = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId,
CreatedOn = DateTime.Now
};
_callQueueCustomerLockRepository.SaveCallQueueCustomerLock(domain); //Lock Customer
callQueueCustomer.Status = CallQueueStatus.InProcess;
callQueueCustomer.DateModified = DateTime.Now;
callQueueCustomer.ModifiedByOrgRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
_callQueueCustomerRepository.Save(callQueueCustomer, false); //Update CallQueueCustomer Status
if (prospectCustomer == null && customer != null)
{
prospectCustomer = _prospectCustomerFactory.CreateProspectCustomerFromCustomer(customer, false);
((IUniqueItemRepository <ProspectCustomer>)_prospectCustomerRepository).Save(prospectCustomer);
}
var customerCallQueueCallAttempt = new CustomerCallQueueCallAttempt
{
DateCreated = DateTime.Now,
IsCallSkipped = false,
IsNotesReadAndUnderstood = false,
CreatedBy = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId,
CustomerId = callQueueCustomer.CustomerId.Value,
CallId = null,
CallQueueCustomerId = callQueueCustomer.Id,
NotInterestedReasonId = null
};
var callAttempt = _customerCallQueueCallAttemptRepository.Save(customerCallQueueCallAttempt); //CustomerCallQueueCallAttempt Entry
scope.Complete();
return(callAttempt);
}
}
catch (Exception ex)
{
_logger.Error("Some Error occured");
_logger.Error("Message: " + ex.Message);
_logger.Error("Stack Trace: " + ex.StackTrace);
}
return(null);
}