public CallQueueEditModel GetCallQueue(long callQueueId)
{
var callQueue = _callQueueRepository.GetById(callQueueId);
var callQueueEditModel = Mapper.Map <CallQueue, CallQueueEditModel>(callQueue);
if (callQueueEditModel.ScriptId > 0)
{
var script = _scriptRepository.GetById(callQueueEditModel.ScriptId);
callQueueEditModel.ScriptText = script.ScriptText;
}
var callQueueCriterias = _callQueueCriteriaRepository.GetByCallQueueId(callQueueId);
var criteriaEditModels = Mapper.Map <IEnumerable <CallQueueCriteria>, IEnumerable <CallQueueCriteriaEditModel> >(callQueueCriterias);
var criterias = _criteriaRepository.GetAll();
foreach (var callQueueCriteriaEditModel in criteriaEditModels)
{
callQueueCriteriaEditModel.Name = criterias.Where(c => c.Id == callQueueCriteriaEditModel.CriteriaId).Select(c => c.Name).Single();
}
callQueueEditModel.Criterias = criteriaEditModels;
var assginments = _callQueueAssignmentRepository.GetByCallQueueId(callQueueId);
var assignmentEditModels = Mapper.Map <IEnumerable <CallQueueAssignment>, IEnumerable <CallQueueAssignmentEditModel> >(assginments);
var idNamePairs = _organizationRoleUserRepository.GetNameIdPairofUsers(assignmentEditModels.Select(a => a.AssignedOrgRoleUserId).ToArray());
foreach (var callQueueAssignmentEditModel in assignmentEditModels)
{
callQueueAssignmentEditModel.Name = idNamePairs.Where(inp => inp.FirstValue == callQueueAssignmentEditModel.AssignedOrgRoleUserId).Select(inp => inp.SecondValue).Single();
}
callQueueEditModel.Assignments = assignmentEditModels;
return(callQueueEditModel);
}
public void SendCustomersOnCallQueue()
{
try
{
var callQueues = _callQueueRepository.GetAll().Where(x => x.IsActive && (x.IsQueueGenerated == false || (DateTime.Now >= (x.LastQueueGeneratedDate.HasValue ? x.LastQueueGeneratedDate.Value.AddMinutes(x.QueueGenerationInterval.Value) : DateTime.Now))));
foreach (CallQueue queue in callQueues)
{
var callAssignMents = _callQueueAssignmentRepository.GetByCallQueueId(queue.Id);
_callQueueCustomerRepository.DeleteForInActiveCallQueueCriteria(queue.Id);
var customerList = _outboundCallQueueService.GetCallQueueCustomers(queue);
//int callsToInsert = customerList.Count > 1000 ? 1000 : customerList.Count;//only this number of calls to be inserted at a time
if (!queue.IsQueueGenerated)
{
//var shortList = customerList.Take(callsToInsert);
//customerList = shortList.ToList();
_outboundCallQueueService.ChangeAssignmentOfExistingQueue(queue, callAssignMents);
}
int totalRecords = customerList.Count;
//assigning each call centre user with number of customer based on percentage
var callDivision = (from ca in callAssignMents
let count = Convert.ToInt32(Math.Ceiling(Convert.ToDecimal(totalRecords * ca.Percentage) / 100))
select new
{
AssignedTo = ca.AssignedOrgRoleUserId,
callCount = count > 0 ? count : 1
}).ToList();
int startCount = 0;
for (int i = 0; i < callDivision.Count; i++)
{
int endCount = callDivision[i].callCount;
int thresholdCount = customerList.Count < (startCount + endCount) ? customerList.Count : (startCount + endCount);
for (int j = startCount; j < thresholdCount; j++)
{
CallQueueCustomer callQueueCustomer = customerList[j];
if (_callQueueCustomerRepository.IsCallQueueExist(queue.Id, callQueueCustomer.ProspectCustomerId.HasValue ? callQueueCustomer.ProspectCustomerId.Value : 0, callQueueCustomer.CustomerId.HasValue ? callQueueCustomer.CustomerId.Value : 0, callQueueCustomer.EventId, _settings.NoOfDaysToIncludeRemovedFromQueue))
{
continue;
}
callQueueCustomer.CallQueueId = queue.Id;
callQueueCustomer.IsActive = true;
callQueueCustomer.Attempts = 0;
callQueueCustomer.DateCreated = DateTime.Now;
callQueueCustomer.Status = CallQueueStatus.Initial;
callQueueCustomer.AssignedToOrgRoleUserId = callDivision[i].AssignedTo;
callQueueCustomer.CallDate = DateTime.Now;
_callQueueCustomerRepository.Save(callQueueCustomer);
}
//Once the quota for 1 user is complete next user will start from that
startCount = startCount + endCount;
}
queue.IsQueueGenerated = true;
queue.LastQueueGeneratedDate = DateTime.Now;
_callQueueRepository.Save(queue);
}
}
catch (Exception ex)
{
_logger.Error(string.Format("Message:{0} \nStackTrace: {1}", ex.Message, ex.StackTrace));
}
}
