/// <summary>
/// Creates shiny new queues that are not referenced / altered by other methods.
/// </summary>
/// <returns></returns>
private Ticket NewTicket()
{
//Make the complex objects and retunr their ID.
TicketQueue que = new TicketQueue(0, "nblevins", "description", "QueueName", TestDate, true);
HelpdeskService.CreateQueue(que);
TicketCategory cat = new TicketCategory(0, "Category Name", "Category Description", true, que.QueueId);
HelpdeskService.CreateCategory(cat);
TicketModule mod = new TicketModule(0, que.QueueId, "Module Name", "Description", true);
HelpdeskService.CreateModule(mod);
Requestor req = new Requestor(0, "nbleivns", "Blevins", "444-444-4444", "*****@*****.**");
HelpdeskService.CreateRequestor(req);
TicketStatus stat = new TicketStatus(0, "Status Name", "Description", 1, true);
HelpdeskService.CreateStatus(stat);
//Set up the ticket...
Ticket temp = new Ticket();
temp.Category = cat;
temp.CreationDate = TestDate;
temp.Creator = "nblevins";
temp.Description = "This is my ticket decription.";
temp.DueDate = TestDate + new TimeSpan(2, 0, 0);
temp.Module = mod;
temp.Priority = TicketPriority.Medium;
temp.Requestor = req;
temp.Responses = new TicketResponseCollection();
temp.Status = stat;
temp.Assignment = new AssignmentCollection();
temp.Queue = que;
//Build the company...
Company comp = new Company();
comp.Address1 = "addy1";
comp.Address2 = "addy2";
comp.City = "some city";
comp.ContactNumber1 = "444-444-4444";
comp.ContactNumber2 = "322-333-3333";
comp.Name = "New Company";
comp.ParentId = 0;
comp.State = "TN";
comp.Website = "www.sworps.com";
comp.Zip_Code = "33333-3333";
Requestor MainReq = new Requestor();
MainReq.ContactNumber = "555-555-5555";
MainReq.Email = "*****@*****.**";
MainReq.FirstName = "nathan 1";
MainReq.LastName = "bleivns 1";
HelpdeskService.CreateRequestor(MainReq);
comp.MainContact = MainReq;
Requestor SecReq = new Requestor();
SecReq.ContactNumber = "555-222-5555";
SecReq.Email = "*****@*****.**";
SecReq.FirstName = "nathan 2";
SecReq.LastName = "bleivns 2";
HelpdeskService.CreateRequestor(SecReq);
comp.SecondaryContact = SecReq;
temp.Company = comp;
return(temp);
}
/// <summary>
/// Helper method to insert values into the database. If successful, it will set teh appropriate row id.
/// </summary>
/// <param name="Module"></param>
private void InsertModuleIntoDatabase(TicketModule Module)
{
HelpdeskService.CreateModule(Module);
}
