protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
string callFlowScriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Call Flow.xml";
IMLScript imlScript = new IMLScript();
ScriptPage introPage = new ScriptPage();
introPage.ID = Guid.NewGuid().ToString();
if (Properties.Settings.Default.WelcomeGreetingDelay > 0)
{
Delay welcomeDelay = new Delay();
welcomeDelay.DelayTime = Properties.Settings.Default.WelcomeGreetingDelay.ToString();
introPage.Actions.Add(welcomeDelay);
}
/*if (LicenseService.IsTrialLicense())
* {
* introPage.Actions.Add(ScriptCompilers.ScriptUtils.CreateExternalAction(ScriptCompilers.BaseExternalCommands.CALLBUTLERINTERNAL_PlayLicenseIntroGreeting.ToString(), ""));
* }*/
ScriptCompilers.ScriptUtils.ProcessPersonalizedGreeting(dataProvider, ref introPage, Properties.Settings.Default.CustomerID, tsInterface.IMLInterpreter.CallerDisplayName, tsInterface.IMLInterpreter.CallerUsername, tsInterface.IMLInterpreter.CallerHost, tsInterface.IMLInterpreter.DialedUsername);
if (File.Exists(callFlowScriptLocation))
{
GotoPage gotoPage = new GotoPage();
gotoPage.Location = callFlowScriptLocation;
introPage.Actions.Add(gotoPage);
imlScript.Pages.Add(introPage);
}
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + tsInterface.LineNumber + ") Executing custom script at " + customScriptLocation, false);
IMLScript imlScript = new IMLScript();
ScriptPage introPage = new ScriptPage();
introPage.ID = Guid.NewGuid().ToString();
/*if (LicenseService.IsTrialLicense())
* {
* if (Properties.Settings.Default.WelcomeGreetingDelay > 0)
* {
* Delay welcomeDelay = new Delay();
* welcomeDelay.DelayTime = Properties.Settings.Default.WelcomeGreetingDelay.ToString();
* introPage.Actions.Add(welcomeDelay);
* }
*
* introPage.Actions.Add(ScriptCompilers.ScriptUtils.CreateExternalAction(ScriptCompilers.BaseExternalCommands.CALLBUTLERINTERNAL_PlayLicenseIntroGreeting.ToString(), ""));
* }*/
ScriptCompilers.ScriptUtils.ProcessPersonalizedGreeting(dataProvider, ref introPage, Properties.Settings.Default.CustomerID, tsInterface.IMLInterpreter.CallerDisplayName, tsInterface.IMLInterpreter.CallerUsername, tsInterface.IMLInterpreter.CallerHost, tsInterface.IMLInterpreter.DialedUsername);
GotoPage gotoPage = new GotoPage();
gotoPage.Location = customScriptLocation;
introPage.Actions.Add(gotoPage);
imlScript.Pages.Add(introPage);
tsInterface.IMLInterpreter.StartScript(imlScript, System.IO.Path.GetDirectoryName(customScriptLocation));
}
public static GotoPage CreateGotoPageAction(string pageID)
{
GotoPage gotoPage = new GotoPage();
gotoPage.PageID = pageID;
return(gotoPage);
}
public static bool ProcessPersonalizedGreeting(WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider, ref WOSI.IVR.IML.Classes.ScriptPage scriptPage, int customerID, string callerDisplayName, string callerPhoneNumber, string callerHost, string dialedPhoneNumber)
{
// Loop through our personalized greetings and see if we can find one that matches our caller
WOSI.CallButler.Data.CallButlerDataset.PersonalizedGreetingsDataTable personalGreetings = dataProvider.GetPersonalizedGreetings(customerID);
WOSI.CallButler.Data.CallButlerDataset.PersonalizedGreetingsRow personalizedGreeting = null;
foreach (WOSI.CallButler.Data.CallButlerDataset.PersonalizedGreetingsRow pgRow in personalGreetings)
{
string matchExpression = "";
// Try our dialed number first
if (pgRow.DialedUsername.Length > 0)
{
if (!pgRow.UseRegex)
{
matchExpression = pgRow.DialedUsername.Replace("*", ".*");
}
else
{
matchExpression = pgRow.DialedUsername;
}
if (Regex.IsMatch(dialedPhoneNumber, matchExpression, RegexOptions.IgnoreCase))
{
personalizedGreeting = pgRow;
break;
}
}
// Next try our caller username/phone number
if (pgRow.CallerUsername.Length > 0)
{
if (!pgRow.UseRegex)
{
matchExpression = pgRow.CallerUsername.Replace("*", ".*");
}
else
{
matchExpression = pgRow.CallerUsername;
}
// First find by the caller number
if (Regex.IsMatch(callerPhoneNumber, matchExpression, RegexOptions.IgnoreCase))
{
personalizedGreeting = pgRow;
break;
}
}
// Next try the host
if (pgRow.CallerHost.Length > 0)
{
if (!pgRow.UseRegex)
{
matchExpression = pgRow.CallerHost.Replace("*", ".*");
}
else
{
matchExpression = pgRow.CallerHost;
}
if (Regex.IsMatch(callerHost, matchExpression, RegexOptions.IgnoreCase))
{
personalizedGreeting = pgRow;
break;
}
}
// Next try the caller id/name
if (pgRow.CallerDisplayName.Length > 0)
{
if (!pgRow.UseRegex)
{
matchExpression = pgRow.CallerDisplayName.Replace("*", ".*");
}
else
{
matchExpression = pgRow.CallerDisplayName;
}
if (Regex.IsMatch(callerDisplayName, matchExpression, RegexOptions.IgnoreCase))
{
personalizedGreeting = pgRow;
break;
}
}
}
// If we have a personalized greeting, tell the interpreter to play it
if (personalizedGreeting != null && (!personalizedGreeting.PlayOnce || (personalizedGreeting.PlayOnce && !personalizedGreeting.HasPlayed)))
{
scriptPage.Actions.Add(ScriptUtils.CreateGreetingExternalAction(personalizedGreeting.PersonalizedGreetingID));
switch (personalizedGreeting.Type)
{
case (short)WOSI.CallButler.Data.PersonalizedGreetingType.CustomScript:
GotoPage gotoCustomScript = new GotoPage();
gotoCustomScript.Location = personalizedGreeting.Data;
scriptPage.Actions.Add(gotoCustomScript);
break;
case (short)WOSI.CallButler.Data.PersonalizedGreetingType.Hangup:
scriptPage.Actions.Add(new HangupCall());
break;
case (short)WOSI.CallButler.Data.PersonalizedGreetingType.SendToExtension:
// Get the proper extension
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow extension = dataProvider.GetExtension(customerID, new Guid(personalizedGreeting.Data));
if (extension != null)
{
TransferCall transferCall = new TransferCall();
transferCall.TransferTo = extension.ExtensionNumber.ToString();
transferCall.IsExtension = true;
scriptPage.Actions.Add(transferCall);
}
break;
case (short)WOSI.CallButler.Data.PersonalizedGreetingType.Module:
ExternalAction moduleAction = new ExternalAction();
moduleAction.Async = false;
moduleAction.Action = BaseExternalCommands.CALLBUTLERINTERNAL_StartAddonModule.ToString();
moduleAction.ParameterData = personalizedGreeting.Data;
scriptPage.Actions.Add(moduleAction);
break;
}
if (personalizedGreeting.PlayOnce)
{
personalizedGreeting.HasPlayed = true;
dataProvider.PersistPersonalizedGreeting(personalizedGreeting);
}
return(true);
}
else
{
return(false);
}
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
string callFlowScriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Call Flow.xml";
IMLScript imlScript = new IMLScript();
ScriptPage introPage = new ScriptPage();
introPage.ID = Guid.NewGuid().ToString();
if (Properties.Settings.Default.WelcomeGreetingDelay > 0)
{
Delay welcomeDelay = new Delay();
welcomeDelay.DelayTime = Properties.Settings.Default.WelcomeGreetingDelay.ToString();
introPage.Actions.Add(welcomeDelay);
}
/*if (LicenseService.IsTrialLicense())
{
introPage.Actions.Add(ScriptCompilers.ScriptUtils.CreateExternalAction(ScriptCompilers.BaseExternalCommands.CALLBUTLERINTERNAL_PlayLicenseIntroGreeting.ToString(), ""));
}*/
ScriptCompilers.ScriptUtils.ProcessPersonalizedGreeting(dataProvider, ref introPage, Properties.Settings.Default.CustomerID, tsInterface.IMLInterpreter.CallerDisplayName, tsInterface.IMLInterpreter.CallerUsername, tsInterface.IMLInterpreter.CallerHost, tsInterface.IMLInterpreter.DialedUsername);
if (File.Exists(callFlowScriptLocation))
{
GotoPage gotoPage = new GotoPage();
gotoPage.Location = callFlowScriptLocation;
introPage.Actions.Add(gotoPage);
imlScript.Pages.Add(introPage);
}
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + tsInterface.LineNumber + ") Executing custom script at " + customScriptLocation, false);
IMLScript imlScript = new IMLScript();
ScriptPage introPage = new ScriptPage();
introPage.ID = Guid.NewGuid().ToString();
/*if (LicenseService.IsTrialLicense())
{
if (Properties.Settings.Default.WelcomeGreetingDelay > 0)
{
Delay welcomeDelay = new Delay();
welcomeDelay.DelayTime = Properties.Settings.Default.WelcomeGreetingDelay.ToString();
introPage.Actions.Add(welcomeDelay);
}
introPage.Actions.Add(ScriptCompilers.ScriptUtils.CreateExternalAction(ScriptCompilers.BaseExternalCommands.CALLBUTLERINTERNAL_PlayLicenseIntroGreeting.ToString(), ""));
}*/
ScriptCompilers.ScriptUtils.ProcessPersonalizedGreeting(dataProvider, ref introPage, Properties.Settings.Default.CustomerID, tsInterface.IMLInterpreter.CallerDisplayName, tsInterface.IMLInterpreter.CallerUsername, tsInterface.IMLInterpreter.CallerHost, tsInterface.IMLInterpreter.DialedUsername);
GotoPage gotoPage = new GotoPage();
gotoPage.Location = customScriptLocation;
introPage.Actions.Add(gotoPage);
imlScript.Pages.Add(introPage);
tsInterface.IMLInterpreter.StartScript(imlScript, System.IO.Path.GetDirectoryName(customScriptLocation));
}
public static GotoPage CreateGotoPageAction(string pageID)
{
GotoPage gotoPage = new GotoPage();
gotoPage.PageID = pageID;
return gotoPage;
}
public static bool ProcessPersonalizedGreeting(WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider, ref WOSI.IVR.IML.Classes.ScriptPage scriptPage, int customerID, string callerDisplayName, string callerPhoneNumber, string callerHost, string dialedPhoneNumber)
{
// Loop through our personalized greetings and see if we can find one that matches our caller
WOSI.CallButler.Data.CallButlerDataset.PersonalizedGreetingsDataTable personalGreetings = dataProvider.GetPersonalizedGreetings(customerID);
WOSI.CallButler.Data.CallButlerDataset.PersonalizedGreetingsRow personalizedGreeting = null;
foreach (WOSI.CallButler.Data.CallButlerDataset.PersonalizedGreetingsRow pgRow in personalGreetings)
{
string matchExpression = "";
// Try our dialed number first
if (pgRow.DialedUsername.Length > 0)
{
if (!pgRow.UseRegex)
matchExpression = pgRow.DialedUsername.Replace("*", ".*");
else
matchExpression = pgRow.DialedUsername;
if (Regex.IsMatch(dialedPhoneNumber, matchExpression, RegexOptions.IgnoreCase))
{
personalizedGreeting = pgRow;
break;
}
}
// Next try our caller username/phone number
if (pgRow.CallerUsername.Length > 0)
{
if (!pgRow.UseRegex)
matchExpression = pgRow.CallerUsername.Replace("*", ".*");
else
matchExpression = pgRow.CallerUsername;
// First find by the caller number
if (Regex.IsMatch(callerPhoneNumber, matchExpression, RegexOptions.IgnoreCase))
{
personalizedGreeting = pgRow;
break;
}
}
// Next try the host
if (pgRow.CallerHost.Length > 0)
{
if (!pgRow.UseRegex)
matchExpression = pgRow.CallerHost.Replace("*", ".*");
else
matchExpression = pgRow.CallerHost;
if (Regex.IsMatch(callerHost, matchExpression, RegexOptions.IgnoreCase))
{
personalizedGreeting = pgRow;
break;
}
}
// Next try the caller id/name
if (pgRow.CallerDisplayName.Length > 0)
{
if (!pgRow.UseRegex)
matchExpression = pgRow.CallerDisplayName.Replace("*", ".*");
else
matchExpression = pgRow.CallerDisplayName;
if (Regex.IsMatch(callerDisplayName, matchExpression, RegexOptions.IgnoreCase))
{
personalizedGreeting = pgRow;
break;
}
}
}
// If we have a personalized greeting, tell the interpreter to play it
if (personalizedGreeting != null && (!personalizedGreeting.PlayOnce || (personalizedGreeting.PlayOnce && !personalizedGreeting.HasPlayed)))
{
scriptPage.Actions.Add(ScriptUtils.CreateGreetingExternalAction(personalizedGreeting.PersonalizedGreetingID));
switch (personalizedGreeting.Type)
{
case (short)WOSI.CallButler.Data.PersonalizedGreetingType.CustomScript:
GotoPage gotoCustomScript = new GotoPage();
gotoCustomScript.Location = personalizedGreeting.Data;
scriptPage.Actions.Add(gotoCustomScript);
break;
case (short)WOSI.CallButler.Data.PersonalizedGreetingType.Hangup:
scriptPage.Actions.Add(new HangupCall());
break;
case (short)WOSI.CallButler.Data.PersonalizedGreetingType.SendToExtension:
// Get the proper extension
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow extension = dataProvider.GetExtension(customerID, new Guid(personalizedGreeting.Data));
if (extension != null)
{
TransferCall transferCall = new TransferCall();
transferCall.TransferTo = extension.ExtensionNumber.ToString() ;
transferCall.IsExtension = true;
scriptPage.Actions.Add(transferCall);
}
break;
case (short)WOSI.CallButler.Data.PersonalizedGreetingType.Module:
ExternalAction moduleAction = new ExternalAction();
moduleAction.Async = false;
moduleAction.Action = BaseExternalCommands.CALLBUTLERINTERNAL_StartAddonModule.ToString();
moduleAction.ParameterData = personalizedGreeting.Data;
scriptPage.Actions.Add(moduleAction);
break;
}
if (personalizedGreeting.PlayOnce)
{
personalizedGreeting.HasPlayed = true;
dataProvider.PersistPersonalizedGreeting(personalizedGreeting);
}
return true;
}
else
return false;
}
