/// <summary>
/// DTMFs the send.
/// </summary>
/// <returns></returns>
#region DtmfSend
public static Pointel.Softphone.Voice.Common.OutputValues DtmfSend(string dtmfDigit)
{
var logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
var output = Pointel.Softphone.Voice.Common.OutputValues.GetInstance();
try
{
var connId = new Genesyslab.Platform.Voice.Protocols.ConnectionId(Settings.GetInstance().ConnectionID);
var requestSendDtmf = Genesyslab.Platform.Voice.Protocols.TServer.Requests.Dtmf.RequestSendDtmf.Create(Settings.GetInstance().ACDPosition, connId, dtmfDigit, new Genesyslab.Platform.Commons.Collections.KeyValueCollection(), new Genesyslab.Platform.Commons.Collections.KeyValueCollection());
Settings.GetInstance().VoiceProtocol.Send(requestSendDtmf);
logger.Info("---------------DtmfSend------------------");
logger.Info("ThisDN:" + Settings.GetInstance().ACDPosition);
logger.Info("ConnectionID:" + connId);
logger.Info("--------------------------------------------");
output.MessageCode = "200";
output.Message = "Dtmf Send Successful";
}
catch (System.Exception commonException)
{
logger.Error("Error occurred while DtmfSend " + commonException.ToString());
output.MessageCode = "2001";
output.Message = commonException.Message;
}
return(output);
}
public static Pointel.Softphone.Voice.Common.OutputValues DoRequestQueryCall(string ThisDN, string connectionId)
{
var logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
var output = Pointel.Softphone.Voice.Common.OutputValues.GetInstance();
try
{
var connID = new Genesyslab.Platform.Voice.Protocols.ConnectionId(connectionId);
var requestQueryCall = Genesyslab.Platform.Voice.Protocols.TServer.Requests.Queries.RequestQueryCall.Create(ThisDN, connID, Genesyslab.Platform.Voice.Protocols.TServer.CallInfoType.StatusQuery);
Settings.GetInstance().VoiceProtocol.Send(requestQueryCall);
logger.Info("---------------RequestQuerycall------------------");
logger.Info("ThisDN:" + ThisDN);
logger.Info("ConnectionID:" + connectionId);
logger.Info("-------------------------------------------------");
output.MessageCode = "200";
output.Message = "Request for Query call Successful";
}
catch (System.Exception commonException)
{
logger.Error("DoRequestQueryCall : " + commonException.ToString());
output.MessageCode = "2001";
output.Message = commonException.Message;
}
return(output);
}
public static Pointel.Softphone.Voice.Common.OutputValues InitiateTransfer(string pOtherDN, string location, Genesyslab.Platform.Commons.Collections.KeyValueCollection userData)
{
var logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
var output = Pointel.Softphone.Voice.Common.OutputValues.GetInstance();
try
{
//Input Validation
Pointel.Softphone.Voice.Core.Exceptions.CheckException.CheckDialValues(pOtherDN);
var requestInitiateTransfer = Genesyslab.Platform.Voice.Protocols.TServer.Requests.Party.RequestInitiateTransfer.Create();
//Below condition added to decide which DN going to control the call
//05-14-2013 Palaniappan
requestInitiateTransfer.ThisDN = (Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN));
//End
var connId = new Genesyslab.Platform.Voice.Protocols.ConnectionId(Settings.GetInstance().ConnectionID);
requestInitiateTransfer.ConnID = connId;
requestInitiateTransfer.OtherDN = pOtherDN;
if (!string.IsNullOrEmpty(location))
{
requestInitiateTransfer.Location = location;
}
if (userData != null && userData.Count > 0)
{
requestInitiateTransfer.UserData = userData;
}
//Code Added - V.Palaniappan
//28.10.2013
if (requestInitiateTransfer.ThisDN != pOtherDN)
{
Settings.GetInstance().VoiceProtocol.Send(requestInitiateTransfer);
}
//End
logger.Info("---------------InitiateTransfer------------------");
//Below condition added to decide which DN going to control the call
//05-14-2013 Palaniappan
logger.Info("ThisDN:" + (Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN)));
//End
logger.Info("ConnectionID:" + connId);
logger.Info("OtherDN:" + pOtherDN);
logger.Info("Location :" + location);
logger.Info("--------------------------------------------");
output.MessageCode = "200";
output.Message = "Call Transfer Initiated";
}
catch (System.Exception commonException)
{
logger.Error("Error occurred while Initiate Transfer call " + commonException.ToString());
output.MessageCode = "2001";
output.Message = commonException.Message;
}
return(output);
}
public static Pointel.Softphone.Voice.Common.OutputValues CompleteTransfer()
{
var logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
var output = Pointel.Softphone.Voice.Common.OutputValues.GetInstance();
try
{
var requestCompleteTransfer = Genesyslab.Platform.Voice.Protocols.TServer.Requests.Party.RequestCompleteTransfer.Create();
//Below condition added to decide which DN going to control the call
//05-14-2013 Palaniappan
requestCompleteTransfer.ThisDN = (Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN));
//End
//Code Added to handle connectionid based on Switch Type
//26/09/2013 V.Palaniappan
Genesyslab.Platform.Voice.Protocols.ConnectionId connId;
Genesyslab.Platform.Voice.Protocols.ConnectionId transfConnid;
if (string.Compare(Settings.GetInstance().SwitchTypeName, "nortel") == 0)
{
connId = new Genesyslab.Platform.Voice.Protocols.ConnectionId(Settings.GetInstance().ConnectionID);
}
else
{
connId = new Genesyslab.Platform.Voice.Protocols.ConnectionId(Settings.GetInstance().ConnectionID);
transfConnid = new Genesyslab.Platform.Voice.Protocols.ConnectionId(Settings.GetInstance().ConsultConnectionID);
requestCompleteTransfer.TransferConnID = transfConnid;
}
//End
requestCompleteTransfer.ConnID = connId;
Settings.GetInstance().VoiceProtocol.Send(requestCompleteTransfer);
logger.Info("---------------CompleteTransfer------------------");
//Below condition added to decide which DN going to control the call
//05-14-2013 Palaniappan
logger.Info("ThisDN:" + (Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN)));
//End
logger.Info("ConnectionID:" + connId);
logger.Info("--------------------------------------------");
output.MessageCode = "200";
output.Message = "Call Transfer Completed";
}
catch (System.Exception commonException)
{
logger.Error("Error occurred while Complete Transfer call " + commonException.ToString());
output.MessageCode = "2001";
output.Message = commonException.Message;
}
return(output);
}
/// <summary>
/// This method used to modify/delete active call user data
/// </summary>
/// <param name="ThisDN">ThisDN</param>
/// <param name="connectionID">ConnectionID</param>
/// <param name="userData">UserData</param>
#region UpdateAttachData
public static Pointel.Softphone.Voice.Common.OutputValues UpdateAttachData(string ThisDN, string connectionId,
Genesyslab.Platform.Commons.Collections.KeyValueCollection userData)
{
var logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
var output = Pointel.Softphone.Voice.Common.OutputValues.GetInstance();
try
{
if (!string.IsNullOrEmpty(connectionId) && !string.IsNullOrEmpty(ThisDN) && userData != null)
{
var connID = new Genesyslab.Platform.Voice.Protocols.ConnectionId(connectionId);
var requestUpdateUserData = Genesyslab.Platform.Voice.Protocols.TServer.Requests.Userdata.RequestUpdateUserData.Create(ThisDN, connID, userData);
var cProperties = Genesyslab.Platform.Voice.Protocols.TServer.CommonProperties.Create();
cProperties.ConnID = connID;
cProperties.UserData = userData;
cProperties.UserEvent = 85;
cProperties.ThisDN = ThisDN;
Settings.GetInstance().VoiceProtocol.Send(requestUpdateUserData);
logger.Info("---------------UpdateAttachData------------------");
logger.Info("ThisDN:" + ThisDN);
logger.Info("ConnectionID:" + connectionId);
logger.Info("UserData:" + userData);
logger.Info("-------------------------------------------------");
output.MessageCode = "200";
output.Message = "UserData has been Updated";
}
else
{
output.MessageCode = "2001";
output.Message = "UserData has not been Updated";
logger.Info("---------------UpdateAttachData------------------");
logger.Info("ThisDN:" + ThisDN);
logger.Info("ConnectionID:" + connectionId);
logger.Info("UserData:" + userData);
logger.Info("-------------------------------------------------");
}
}
catch (System.Exception commonException)
{
logger.Error("DoUpdateAttachData : " + commonException.ToString());
output.MessageCode = "2001";
output.Message = commonException.Message;
}
return(output);
}
public static Genesyslab.Platform.Commons.Protocols.IMessage InitiateTransferResponse(string pOtherDN, Genesyslab.Platform.Commons.Collections.KeyValueCollection reasonCode)
{
var logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
Genesyslab.Platform.Commons.Protocols.IMessage response = null;
try
{
//Input Validation
Pointel.Softphone.Voice.Core.Exceptions.CheckException.CheckDialValues(pOtherDN);
var requestInitiateTransfer = Genesyslab.Platform.Voice.Protocols.TServer.Requests.Party.RequestInitiateTransfer.Create();
//Below condition added to decide which DN going to control the call
//05-14-2013 Palaniappan
requestInitiateTransfer.ThisDN = (Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN));
//End
var connId = new Genesyslab.Platform.Voice.Protocols.ConnectionId(Settings.GetInstance().ConnectionID);
requestInitiateTransfer.ConnID = connId;
requestInitiateTransfer.OtherDN = pOtherDN;
if (reasonCode != null)
{
requestInitiateTransfer.Reasons = reasonCode;
}
//Code Added - V.Palaniappan
//28.10.2013
if (requestInitiateTransfer.ThisDN != pOtherDN)
{
response = Settings.GetInstance().VoiceProtocol.Request(requestInitiateTransfer);
}
//End
logger.Info("---------------InitiateTransfer------------------");
//Below condition added to decide which DN going to control the call
//05-14-2013 Palaniappan
logger.Info("ThisDN:" + (Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN)));
//End
logger.Info("ConnectionID:" + connId);
logger.Info("OtherDN:" + pOtherDN);
logger.Info("--------------------------------------------");
}
catch (System.Exception commonException)
{
logger.Error("Error occurred while Initiate Transfer call " + commonException.ToString());
}
return(response);
}
public static IMessage DoRequestQueryCall(string ThisDN, string connectionId, bool isUnsolicited)
{
var logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
IMessage message = null;
try
{
var connID = new Genesyslab.Platform.Voice.Protocols.ConnectionId(connectionId);
var requestQueryCall = Genesyslab.Platform.Voice.Protocols.TServer.Requests.Queries.RequestQueryCall.Create(ThisDN, connID, Genesyslab.Platform.Voice.Protocols.TServer.CallInfoType.StatusQuery);
requestQueryCall.CallInfoType = Genesyslab.Platform.Voice.Protocols.TServer.CallInfoType.PartiesQuery;
message = Settings.GetInstance().VoiceProtocol.Request(requestQueryCall);
logger.Info("---------------RequestQuerycall------------------");
logger.Info("ThisDN:" + ThisDN);
logger.Info("ConnectionID:" + connectionId);
logger.Info("-------------------------------------------------");
}
catch (System.Exception commonException)
{
logger.Error("DoRequestQueryCall : " + commonException.ToString());
message = null;
}
return(message);
}
public static Pointel.Softphone.Voice.Common.OutputValues MuteTransfer(string OtherDN, string location, Genesyslab.Platform.Commons.Collections.KeyValueCollection userData, Genesyslab.Platform.Commons.Collections.KeyValueCollection reasons, Genesyslab.Platform.Commons.Collections.KeyValueCollection extensions)
{
var logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
var output = Pointel.Softphone.Voice.Common.OutputValues.GetInstance();
try
{
var requestCompleteTransfer = Genesyslab.Platform.Voice.Protocols.TServer.Requests.Party.RequestMuteTransfer.Create();
//Below condition added to decide which DN going to control the call
//05-14-2013 Palaniappan
requestCompleteTransfer.ThisDN = (Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN));
//End
requestCompleteTransfer.OtherDN = OtherDN;
//Code added by Manikandan on 24/03/2015 to implement Requeue
if (!string.IsNullOrEmpty(location))
{
requestCompleteTransfer.Location = location;
}
if (extensions != null && extensions.Count > 0)
{
requestCompleteTransfer.Extensions = extensions;
}
if (reasons != null && reasons.Count > 0)
{
requestCompleteTransfer.Reasons = reasons;
}
if (userData != null && userData.Count > 0)
{
requestCompleteTransfer.UserData = userData;
}
//End
//Code Added to handle connectionid based on Switch Type
//26/09/2013 V.Palaniappan
Genesyslab.Platform.Voice.Protocols.ConnectionId connId;
//Genesyslab.Platform.Voice.Protocols.ConnectionId transfConnid;
if (string.Compare(Settings.GetInstance().SwitchTypeName, "nortel") == 0)
{
connId = new Genesyslab.Platform.Voice.Protocols.ConnectionId(Settings.GetInstance().ConnectionID);
}
else
{
connId = new Genesyslab.Platform.Voice.Protocols.ConnectionId(Settings.GetInstance().ConnectionID);
//transfConnid = new ConnectionId(Settings.GetInstance().ConsultConnectionID);
//requestCompleteTransfer.TransferConnID = transfConnid;
}
//End
requestCompleteTransfer.ConnID = connId;
Settings.GetInstance().VoiceProtocol.Request(requestCompleteTransfer);
logger.Info("---------------CompleteTransfer------------------");
//Below condition added to decide which DN going to control the call
//05-14-2013 Palaniappan
logger.Info("ThisDN:" + (Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN)));
//End
logger.Info("ConnectionID:" + connId);
logger.Info("--------------------------------------------");
output.MessageCode = "200";
output.Message = "Call Transfer Completed";
}
catch (System.Exception commonException)
{
logger.Error("Error occurred while Mute Transfer call " + commonException.ToString());
output.MessageCode = "2001";
output.Message = commonException.Message;
}
return(output);
}
public static Pointel.Softphone.Voice.Common.OutputValues Reconnect(PhoneFunctions pStatus)
{
var logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
var output = Pointel.Softphone.Voice.Common.OutputValues.GetInstance();
try
{
var requestReconnectCall = Genesyslab.Platform.Voice.Protocols.TServer.Requests.Party.RequestReconnectCall.Create();
//Below condition added to decide which DN going to control the call
//05-14-2013 Palaniappan
requestReconnectCall.ThisDN = (Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN));
//End
var connId = new Genesyslab.Platform.Voice.Protocols.ConnectionId(Settings.GetInstance().ConnectionID);
var reconnectConnID = new Genesyslab.Platform.Voice.Protocols.ConnectionId(Settings.GetInstance().ConsultConnectionID);
//requestReconnectCall.ConnID = connId;
//requestReconnectCall.PreviousConnID = reconnectConnID;
requestReconnectCall.ConnID = reconnectConnID;
requestReconnectCall.PreviousConnID = connId;
Settings.GetInstance().VoiceProtocol.Send(requestReconnectCall);
logger.Info("---------------Reconnect------------------");
//Below condition added to decide which DN going to control the call
//05-14-2013 Palaniappan
logger.Info("ThisDN:" + (Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN)));
//End
logger.Info("ConnectionID:" + reconnectConnID);
logger.Info("PreviousConnectionID:" + connId);
logger.Info("--------------------------------------------");
switch (pStatus)
{
case PhoneFunctions.CancelTransfer:
output.MessageCode = "200";
output.Message = "Call Reconnected";
break;
case PhoneFunctions.CancelConference:
output.MessageCode = "200";
output.Message = "Call Reconnected";
break;
}
}
catch (System.Exception commonException)
{
logger.Error("Error occurred while reconnect the call " + commonException.ToString());
switch (pStatus)
{
case PhoneFunctions.CancelTransfer:
output.MessageCode = "2001";
output.Message = commonException.Message;
break;
case PhoneFunctions.CancelConference:
output.MessageCode = "2001";
output.Message = commonException.Message;
break;
}
}
return(output);
}
private void TServerEventsHandler(object sender, EventArgs e)
{
IMessage message = ((MessageEventArgs)e).Message;
switch (message.Id)
{
case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventAgentLogin.MessageId:
var eventAgentLogin = (Genesyslab.Platform.Voice.Protocols.TServer.Events.EventAgentLogin)message;
//EnviaMensagemSignalR("ServidorCTI", eventAgentLogin.ToString());
AtualizaEstadoAgente(eventAgentLogin.AgentID, eventAgentLogin.ThisDN, Genesyslab.Platform.Voice.Protocols.TServer.Events.EventAgentLogin.MessageId, eventAgentLogin.ThisQueue, message.Name);
break;
case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventAgentLogout.MessageId:
var eventAgentLogout = (Genesyslab.Platform.Voice.Protocols.TServer.Events.EventAgentLogout)message;
AtualizaEstadoAgente(eventAgentLogout.AgentID, eventAgentLogout.ThisDN, Genesyslab.Platform.Voice.Protocols.TServer.Events.EventAgentLogout.MessageId, eventAgentLogout.ThisQueue, message.Name);
break;
case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventAgentReady.MessageId:
var eventAgentReady = (Genesyslab.Platform.Voice.Protocols.TServer.Events.EventAgentReady)message;
AtualizaEstadoAgente(eventAgentReady.AgentID, eventAgentReady.ThisDN, Genesyslab.Platform.Voice.Protocols.TServer.Events.EventAgentReady.MessageId, eventAgentReady.ThisQueue, message.Name);
break;
case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventAgentNotReady.MessageId:
var eventAgentNotReady = (Genesyslab.Platform.Voice.Protocols.TServer.Events.EventAgentNotReady)message;
EnviaMensagemSignalR("ServidorCTI", eventAgentNotReady.ToString());
AtualizaEstadoAgente(eventAgentNotReady.AgentID, eventAgentNotReady.ThisDN, Genesyslab.Platform.Voice.Protocols.TServer.Events.EventAgentNotReady.MessageId, eventAgentNotReady.ThisQueue, message.Name);
break;
case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventRinging.MessageId:
var eventRinging = (Genesyslab.Platform.Voice.Protocols.TServer.Events.EventRinging)message;
connIdAnswered = new Genesyslab.Platform.Voice.Protocols.ConnectionId(eventRinging.ConnID);
EnviaMensagemSignalR("ServidorCTI", "EventRinging(...) connId: " + connIdAnswered.ToString());
AtualizaEstadoAgente(eventRinging.AgentID, eventRinging.ThisDN, Genesyslab.Platform.Voice.Protocols.TServer.Events.EventRinging.MessageId, eventRinging.ThisQueue, message.Name);
break;
case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventDialing.MessageId:
var eventDialing = (Genesyslab.Platform.Voice.Protocols.TServer.Events.EventDialing)message;
connId = new Genesyslab.Platform.Voice.Protocols.ConnectionId(eventDialing.ConnID);
if (eventDialing.TransferConnID != null)
connIdTransfer = new Genesyslab.Platform.Voice.Protocols.ConnectionId(eventDialing.TransferConnID);
EnviaMensagemSignalR("ServidorCTI", "EventDialing(...) connId: " + connId.ToString());
AtualizaEstadoAgente(eventDialing.AgentID, eventDialing.ThisDN, Genesyslab.Platform.Voice.Protocols.TServer.Events.EventDialing.MessageId, eventDialing.ThisQueue, message.Name);
break;
case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventEstablished.MessageId:
var eventEstabilished = (Genesyslab.Platform.Voice.Protocols.TServer.Events.EventEstablished)message;
if (connId == null)
connId = new Genesyslab.Platform.Voice.Protocols.ConnectionId(eventEstabilished.ConnID);
if (eventEstabilished != null && eventEstabilished.UserData != null)
{
foreach (var chave in eventEstabilished.UserData.AllKeys)
EnviaMensagemSignalR("ServidorCTI", String.Format("[{0}] = {1}", chave, eventEstabilished.UserData[chave]));
}
EnviaMensagemSignalR("ServidorCTI", "EventRinging(...) connId: " + eventEstabilished.ToString());
AtualizaEstadoAgente(eventEstabilished.AgentID, eventEstabilished.ThisDN, Genesyslab.Platform.Voice.Protocols.TServer.Events.EventReleased.MessageId, eventEstabilished.ThisQueue, message.Name);
break;
case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventReleased.MessageId:
var eventReleased = (Genesyslab.Platform.Voice.Protocols.TServer.Events.EventReleased)message;
AtualizaEstadoAgente(eventReleased.AgentID, eventReleased.ThisDN, Genesyslab.Platform.Voice.Protocols.TServer.Events.EventReleased.MessageId, eventReleased.ThisQueue, message.Name);
break;
case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventError.MessageId:
var eventError = (Genesyslab.Platform.Voice.Protocols.TServer.Events.EventError)message;
EnviaMensagemSignalR("ServidorCTI-Erro", eventError.ToString());
break;
default:
EnviaMensagemSignalR("ServidorCTI", String.Format("MessageID: {0} - MessageName: {1}", message.Id, message.Name));
break;
}
}
