internal static bool FeedbackHistory(FeedbackHistoryReq req)
{
if (req == null || string.IsNullOrEmpty(req.device_id) ||
string.IsNullOrEmpty(req.os_type) ||
req.user_id <= 0)
{
return(false);
}
else
{
return(true);
}
}
public IActionResult FeedbackHistory(FeedbackHistoryReq req)
{
FeedbackHistoryResp resp = new FeedbackHistoryResp();
try
{
if (RequestValidator.FeedbackHistory(req))
{
if (req.user_id == JwtToken.GetUserID(req.token))
{
resp.IsReplyRequired = FeedbackCRUD.IsReplyRequired(req.feedback_id, req.user_id);
resp.status_code = Ok().StatusCode;
resp.status_message = StatusMessage.Success;
resp.IsChatHistoryAccessible = FeedbackCRUD.IsUserAccessibleForFeedbackChat(req.feedback_id, req.user_id);
resp.FeedbackDetails = FeedbackCRUD.GetFeedbackDetails(req.feedback_id);
resp.FeedbackEscalationHistory = FeedbackCRUD.GetFeedbackEscalationDetails(req.feedback_id);
if (resp.IsChatHistoryAccessible)
{
resp.ReplyList = FeedbackCRUD.ReplyHistory(req.feedback_id);
}
if (resp.FeedbackEscalationHistory.Count > 0)
{
resp.FeedbackDetails.EscalatedUserName = resp.FeedbackEscalationHistory.OrderByDescending(x => x.LastUpdate).FirstOrDefault().feedback_escalated_username;
}
resp.IsEscalationAllowed = FeedbackCRUD.IsEscalationAllowed(req.user_id, resp.FeedbackDetails.CreatedFor, resp.FeedbackDetails.CreatedOn);
}
else
{
resp.status_code = Unauthorized().StatusCode;
resp.status_message = StatusMessage.UnAuthorised;
}
}
else
{
resp.status_code = BadRequest().StatusCode;
resp.status_message = StatusMessage.BadRequest;
}
}
catch (Exception es)
{
resp.status_code = 500;
resp.status_message = StatusMessage.InternalServerError;
}
return(Ok(resp));
}
