public async Task <bool> AddCaseFormField(string caseReference, string key, string value)
{
var caseDetails = new FWTCaseUpdate
{
CaseReference = caseReference,
};
caseDetails.Form = new FWTCaseForm {
FormField = new FWTCaseFormField[]
{
CaseFormBuilder.CreateCaseFormField(key, value)
}
};
var result = await _verintConnection.updateCaseAsync(caseDetails);
return(result != null);
}
public async Task <int> UpdateTitle(StockportGovUK.NetStandard.Models.Verint.Case crmCase)
{
var caseDetails = new FWTCaseUpdate
{
CaseReference = crmCase.CaseReference,
Title = crmCase.CaseTitle
};
try
{
var result = await _verintConnection.updateCaseAsync(caseDetails);
return(result.FWTCaseUpdateResponse);
}
catch (Exception exception)
{
_logger.LogError(exception, $"CaseService::UpdateTitle: Error when updating Title field, CaseReference: {crmCase.CaseReference}");
throw;
}
}
public async Task <int> UpdateDescription(StockportGovUK.NetStandard.Models.Verint.Case crmCase)
{
var caseDetails = new FWTCaseUpdate
{
CaseReference = crmCase.CaseReference,
Description = crmCase.Description
};
try
{
var result = await _verintConnection.updateCaseAsync(caseDetails);
return(result.FWTCaseUpdateResponse);
}
catch (Exception exception)
{
_logger.LogError(exception, "Error when updating Description field");
throw;
}
}
